Rated 3 out of 5 by IYIarv Airport Location
The hotel was undergoing renovations so it was understandable that it seemed in disarray. My room was comfortable but with an awkward bathroom. Rooms can be easily renovated but I believe hotel bathrooms bump a hotel to the next level.
I'll give this hotel a second chance and hope to receive a better room upon my return.
January 28, 2014
Rated 3 out of 5 by BusinessLu The overall service is very inconsistent
Staff inconsistencies at check-in. Two people tell two diff check in procedure.
Good food at Benchmark restaurant. On a quiet night service was poor. Manager also was not helpful. Breakfast buffet was good, staff again very inconsistent in explaining how it works and options of having cook make diff items
June 8, 2014
Rated 2 out of 5 by DeanP Staff did not follow through
wasnt asked about green program at checkin. checkin took 45 mins but no one was in front of me in line. when i called from room to ask for green program maids still came the next day. wasn't offered a parking card. had difficulty leaving gated parking area becauase of it. not a good customer service experience to honest.
June 14, 2013
Rated 3 out of 5 by P1234 Food misaligned in price versus quality
First the food is good - it's just that in Chicago I could find better food at same or less price or equivalent food for less. Since I was there for a conference, I could not travel far (flew in - no car). On the weekend -- I went to places like "Slice of Heaven" in Berwyn and Lulas on Logan Square and had great meals.
March 13, 2013
Rated 4 out of 5 by Taxman1040 Great remodel
It has been 18 years since I was last at this property. Now sure I'd expect some remodel to be done in that period of time, but the property is just fantastically beautiful. An easy hop away from the airport and a quick walk to the "l" stop which took me downtown in short order. Sure beats renting a car.
June 4, 2014
Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014
Rated 5 out of 5 by STLtraveler Excellent Staff
I stayed at this Westin during a conference that was held in the hotel conference rooms, so I was stuck there for most of 3 days and nights. The staff was always available to guide me to a room, and help with any needs. This team is amazing, and better trained in customer service than any other hotel I have stayed at.
November 20, 2012
Rated 5 out of 5 by ckunert No Microwave or Refrigerator?
On my last review I said it would be nice if there were a microwave and refrig in the room. I was told that there was. During this latest stay I discovered again that there is not.
Also, I received my bill, and it showed $25/day parking. I was with the iPEC group, and other members said they did not have to pay this.
June 24, 2013
Rated 5 out of 5 by Rose63 Very Nice
The hotel is very neat but encourage cleaning staff to change linens on the bed. I enjoyed the environment. Overall, I enjoyed staying. If I visit Chicago again I will come back and also encourage others to stay there. Good job!!!!!!
August 11, 2014
Rated 5 out of 5 by obpa Great place to stay!
This is a wonderful hotel. The staff was very friendly and efficient! The rooms were spacious and very comfortable. Very convenient for coming in and out of airport. The only downside is if you plan to spend a lot of time in the city it does take about a 30 minute train ride to get there. Otherwise it was fabulous!!!
June 6, 2012
Rated 4 out of 5 by hungry123 not so much
I understand the challenges when going through a rennovation, but a hotel like this should provide options to buy supplies for my room, like snacks, beyond just a vending machine. I checked in at 8:00 and the gift shop is closed.....
Chicago in the winter; sure, I don't mind walking a mile to the convenience store.
January 23, 2014
Rated 3 out of 5 by SuitcaseGirl Too dry
The building was so dry that after two days my lips were cracked and bleeding and I was not the only one at the meeting with the issue. When I mentioned this to staff they brushed it off and said it was just Chicago climate (I live in Chicago, so ... no).
But all of the meeting staff (banquet etc) were *excellent!*
November 18, 2013
Rated 5 out of 5 by Lassie Food service was excellent
The meals were very good with a variety of choices and beautiful presentation. The serving staff were pleasant and helpful. I found your food and beverage exceeded expectations. Did miss having hot chocolate packets available though. (no, I did not ask for any.)
The hotel looked lovely for the Christmas holiday.
December 3, 2012
Rated 3 out of 5 by Aubie Decent Facility - Needs to step up Cleaning
The hotel is decent enough but my room needed some TLC. The bath smelled like mold and mildew, the drain was clogged and you had to shower in standing water and the room was only partially cleaned when I checked in. There were other small issues not worth noting.
However, the staff was very friendly and helpful.
August 24, 2012
Rated 4 out of 5 by VeraLC This hotel is very customer friendly
We had and issue with our bath room for 3 days, but Manager David Vergate correct
September 12, 2014
Rated 4 out of 5 by nikkirt629 Not your typical airport hotel
This is not your typical airport hotel - it is newly renovated, very clean, amazing service and a good restaurant. No need to travel to downtown when there is a great hotel close to the airport and easy to get to meetings in the suburbs.
August 6, 2014
Rated 5 out of 5 by Kahuna45 Wowed by this Westin!
Great, responsive and engaging staff. Quick check-in and check-out, Starbucks in the lobby, comfortable and spacious rooms. As a traveler for business, everything works well, wifi is great, room and food is great, and a wonderful shower as well. I'll be back.
July 23, 2014
Rated 5 out of 5 by Davis30309 Outstanding Service
I can't say enough about the excellent service. I had a broken foot and I required wheel chair assistance during my stay. All members of the staff went out of their way to take care of me. I was met at the taxi upon arrival and wheeled around the hotel on a moments notice. My heartfelt thanks to all the staff.
June 13, 2012
Rated 5 out of 5 by MissnowaMrs Above and Beyond for Wedding Blocks
The O'Hare Westin was the best place and the most accomodating for my bridal party and guest to stay before and after our wedding. From the friendly staff in preparation to a meeting room to get hair/makeup done in to over all luxury - this was a perfect choice and I am so thankful for the great people there!
September 10, 2012
Rated 5 out of 5 by lael Great service and ammenities
Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler.
July 30, 2014
Rated 2 out of 5 by Craig27 Bad Westin experience
I have been a fairly loyal Starwood member over the years, but will likely choose an alternative option next time I'm in the area. Hotel was a mess/dirty, staff was not helpful upon check-in and tried to force me into a King Size bed for a family of 4..... and there was way too much noise throughout my stay.
January 1, 2014
Rated 2 out of 5 by siromar Stay away until the renovation is finished
they decided to renovate the lobby, the restaurant, bar and kitchen all at once, so dining options is a buffet serving what looks to be airline lounge food. Plus hundreds of kids in a dancing contest don't help make the atmosphere completely Disneyesque.
The staff directed me to go to Starbucks for dinner.
February 21, 2014
Rated 3 out of 5 by Lene45 Unfortunate construction noise
I enjoyed my stay and everything/everyone was very accomodating and friendly. Beautful hotel. I did find the construction noise at 8:00am on a Sunday morning very unfortunate. Definitely no rest once it started. I apologize to anyone that heard my tv or iPad blaring......it was the only way I could hear it.
January 7, 2013
Rated 5 out of 5 by Scot34 Everything perfect
I have been using Park Sleep Fly for 10 years. This is first time Westin ORD was on the list. I hope this Hotel is on the list all the time. Can't ask for better service. Food wonderful. Love the bedding and the rain shower. Will always stay here if is on the park seep fly list for when I travel.
May 15, 2014
Rated 5 out of 5 by emma13 Excellent, but a little warm
This hotel was excellent for the conference I attended. However, I did struggle getting my room to a comfortable sleeping temperature. It required 65 degrees on the thermostat with the fan on high.
August 17, 2014
Rated 5 out of 5 by Clownlover A hotel that is clean, comfortable and accomodating
The Westin O'Hare is reasonably priced, recently rennovated, staff is very friendly and willing to meet your every need and the bed/pillows are extremely comfortable. The menu in the restaurant has something for everyone and is tasty. Not far from Downtown. Your stay will feel as if you are "home".
October 9, 2013
Rated 4 out of 5 by ericka79 This hotel has a very nice pool
Overall everything was great with the exception of the loud guest yelling in the hallways drunk! I think there was an event going on this past weekend, I love the hotel but the guest made it hard for me to sleep!
August 7, 2014
Rated 5 out of 5 by Stone Accommodating and Friendly
My 18 year old son stayed for the Classical Singer Competition. He arrived EARLY in the morning from Las Vegas. Although the hotel could not guarantee an early check-in, they made every effort and was able to let him check-in early. They made his stay and the competition that much nicer for him.
May 30, 2012
Rated 3 out of 5 by kylewes Not impressed
I travel all over for business and this place left a bad impression for three reasons.
19 bucks for Wifi and 40 bucks for an OJ, pastries and yogurt?
Who doesn't offer free wifi in 2014 ?
3/4th of all the channels on the TV did not work or show up?
July 13, 2014
Rated 5 out of 5 by Jerusha Excellent!
I would recommend this hotel for several reasons: conveniently close to the airport with hotel shuttle service, restaurant was very good, fitness center available, the room was very clean and spacious, and all needed accessories like blow dryer, iron, safe, etc. were included. Love the shower!
October 19, 2012