Rated 2 out of 5 by FamilyTraveler1 Nice hotel, but did not meet expectations
The hotel was OK, but we were not thrilled. We were there for a family leisure stay, and I don't think the hotel is oriented for this type of guest. I assume it is more geared for business travelers.
The room décor was fine, and the front staff attentive. The "heated" swimming pool was very cold, though, and thus uninviting to adults. (Kids didn't seem to mind.) The minimum charge for internet was $8 per night (and you can pay far more), and the "complimentary" lobby WiFi, was painfully slow. We used our iPhones as hotspots and got better speeds. Discounted parking at $15 per day was also a turnoff. The breakfast buffet was fairly generous, but in two visits, we were not told of the availability of cook-to-order omelets and other benefits.
In short, the facility was nice, but I did not appreciate the "nickel and dime" feeling I got. I prefer one price that includes the basics -- into which category I now include WiFi. I would likely stay further away in an all included, fewer-star-but-warmer family friendly venue next time.
June 9, 2014
Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014
Rated 2 out of 5 by RobertM ROOMS: NO A.C., NO FRIDGE, NO PHONE AND CLOSET FLOODED WITH WATER
Initial exec suite had a broken a.c. system, discovered after all had been put away for a 3 day stay. We were placed in another suite at 10:30 pm, that subsequently we discovered had: no fridge, no phone line in the living room area for our meetings, and a flooded- with-water closet that ruined a pair of leather-soled shoes. A flooding problem that existed in the past (I was informed by housekeeping), but apparently not fixed. It was one problem after another.
May 23, 2013
Rated 2 out of 5 by Greg444 A/C in room didn't work!!
A/C in our room was poor I would never spend this kind of money to sleep in a warm room!!!
June 21, 2014
Rated 3 out of 5 by DallasGuy No club lounge
As a platinum member I was disappointed there was no lounge,
otherwise convenient to hotel (but so are a bunch of others.
June 19, 2014
Rated 3 out of 5 by DissatisfiedChicago Watch out for unexpected charges!!
Staff and management need to really improve communication. Called several times to verify amount of the "incidental" charges upon check in, and once we actually arrived, we were told a completely different number. Three hours later when returning to the front desk to ask a question there was an electronic sign posted with yet another different amount for incidentals. How can the amount/percentage change so quickly over the course of a day??
November 5, 2012
Rated 4 out of 5 by Jay2012Dallas The hotel room needs a bit more rework
I was first put in a room that had a very dirty toilet (the seat was used and worn out, and had stains). The staff, however, immediately switched me to a new room. This one had a neat toilet, but had a bunch of drawbacks - no fridge, broken coffee machine, no iPhone dock. I expected all rooms to have its 'star rating', but was quite disappointed.
However, the staff here are very courteous and helpful. The service was also very satisfying.
October 14, 2012
Rated 5 out of 5 by FreqFlyer Great choice for airport hotel
This hotel is 10 minutes from O'Hare, so it's convenient yet very quiet. Very comfortable bed and work area. The food in the dining room, and the buffets provided for my business meeting, were scrumptious. Gift shop & coffee shop are easily located.
To the business traveler who complained about not being able to get WiFi--it's available in guest rooms IF you pay for it! This is the case for all major hotels these days, in my experience.
April 3, 2012
Rated 4 out of 5 by MartyAZ Great Hotel Close to O'Hare Airport
We had an excellent stay.
Only thing that could be improved is larger red wine glasses for more expensive bottles of wine. Housekeeping even promptly returned work-out clothes left in a drawer. Great hotel.
June 7, 2014
Rated 5 out of 5 by Torpedo I want this bed for home
The hotel has that familiar, wonderful smell once you arrive and the experience begins. Checking in and out was quick and the staff was even able to help me when I discovered I had forgotten my phone charger. The room was large and comfortable, but the bed was fantastic. Although I didn't require maid service, the woman cleaning worked very hard to make certain that I had all the towels and soaps needed. Thanks for the great experience.
September 23, 2013
Rated 1 out of 5 by Sandinshoes So Disappointed
Visual presentation nice but the amenities were lacking - no refrigerator, no microwave - and the service was sub-par. Our room was only partly made up the first day then not at all the second day and we were told WE had selected some green button indicating we did not want the room made up. The parking access worked only once and that was when we left as neither my Star Trek convention pass nor my room key worked any other time and I had to pay the ridiculous $25 fee for the parking. Internet access also incurred a fee that is outrageous for current market. This all led me to feel that I was being nickel and dimed to death and for unsatisfactory service.
I stay in Westins and other hotels around the country in my travels as an IT Consultant and this was one of the worst stays I have experienced. Compared with other Westins I am very disappointed.
June 3, 2013
Rated 2 out of 5 by hapiday Allergy Haven
I just stayed at your hotel with a colleague and we were plagued for more than a day with all sorts of allergy issues. The left us about 8 hours after we left your establishment, but the dust and other construction issues need to be kept under more control. It was one of the worst allergy attacks I've had in years and it was all nasal and sinus due to the quality of air we were breathing all night in our rooms. Very, very disappointing.
January 24, 2013
Rated 4 out of 5 by dstover Convenient
Convenient to airport. Staff was very friendly.
June 17, 2014
Rated 3 out of 5 by JLJB Westin O'Hare
The hotel was fine - front desk and meeting staff were outstanding and very nice. The hotel offers you no housekeeping for 500 bonus starpoints. It is worth the bonus points - the housekeeping services were horrible during my stay. I could have done a better job without any housekeeping. The only thing that I received was my trash emptied and clean towels. Sink and countertop not wiped down, bed not tucked in, glasses not replaced.
October 3, 2013
Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 1, 2014
Rated 1 out of 5 by azol very disappointing experience
service not front and center - first room i was given smelled of cigarette smoke - got a different room. ordered room service - food good but not hot, wine lukewarm. called to let them know + sent a note - the response was lukewarm as well. the general cleanliness was below par - 2 things that i asked be taken care of were not addressed - called the manager who simply said he'd send someone up - for the prices, not worth it
July 15, 2012
Rated 1 out of 5 by 4sae WAY OVERATED
I have stayed here many times before. I travel for work and I would warn anyone to STAY AWAY from this property, especially given the fact that there are many higher quality properties adjacent or next to this Westin that are of higher quality and value. They have been working on the property for 6 months and have offer NOTHING to their clients for putting up with the fact that there has been no bar, resturant, front door, etc. My last stay was the worst and my last. NO hot water, my shower got up above my ankles, there was noise that woke me up most of the night, and then I got to enjoy a $22 omlet. This place is ONLY for groups or individuals who have their company paying the tab. There is NO value in this hotel. The business center provides no privacy and was constantly loosing connection. When you park, be prepared to walk approximately 800 feet to the elevators. Health club is a joke for $200 per nite stay.
April 17, 2014
Rated 5 out of 5 by fit2betai Best Airport Hotel by FAR
Often times it is difficult to find a clean, high-end hotel close to an airport. The Westin O'Hare is a rare exception to this rule. Close to O'Hare with shuttle transportation to and from the airport, this hotel is stellar. The amenities are reflective of other Westin properties, the staff was attentive and the location was key. I would definitely stay again and recommend the hotel to anyone in need of a room in the area.
October 18, 2013
Rated 2 out of 5 by argus Not your normal standard
Your hotel is being renovated and I can appreciate that however, no dinner menue only lunch time in your ONE restaurant, the staff at the restaurant need training. No hotel shop and every business traveller may need stuff and you could not help at all. No wifi when I arrived, ATT said they had lost the connection so I was unable to work from your hotel. Not good at all !!!!!
April 10, 2014
Rated 5 out of 5 by Scot34 Everything perfect
I have been using Park Sleep Fly for 10 years. This is first time Westin ORD was on the list. I hope this Hotel is on the list all the time. Can't ask for better service. Food wonderful. Love the bedding and the rain shower. Will always stay here if is on the park seep fly list for when I travel.
May 15, 2014
Rated 5 out of 5 by BethSD Conference hotel
All aspects were above my expectations. I loved the option of waiving housekeeping and the food both at the restaurant and the catering for our meetings was exceptional! I wish I could bring the catering staff home with me, we ate so well all week. The servers were friendly and efficient and my friend from Jamaica treated us wonderfully. (I wish I could remember his name.) The front desk staff was also very friendy.
October 1, 2012
Rated 3 out of 5 by 5DisappointedGuest Hotel does not provide all room amenities as stated. They do not guarantee rooms requested even when scheduled in advance.
My family was disappointed in our stay. The hotel did not provide refrigerators in the rooms as requested when making arrangements. They also did not provide the connecting rooms we reserved in advance. When trying to work with the hotel personal they did not seem to care about the major inconvenience this caused. The hotel was clean and other items like pool, meeting facilities, and work out room were very nice. .
August 1, 2012
Rated 3 out of 5 by HectorAchilles55 Poor Housekeeping-Rm 824
My floor (8)was being used for the ABOto exams. On 5 & 6 April, I had no maid service. I didn't complain as I was busy with meetings all day, but having a late checkout (5pm) meant the excuse of not doing rooms on the day of departure is untenable.
Fortunately I had three towels on the first day, but it would have been ice to have a clean room to comeback to before dinner.
April 7, 2014
Rated 4 out of 5 by Referee2005 Nice hotel
Very nice facility. Very good service and rooms. The only down size was being awakened on Sunday morning to drilling and banging. There were renovations going one at the hotel is certain areas. I was told at check-in about the renovations. I was also told the work did not normally start until after 8:00 a.m.. This particular Sunday morning it started about 6:30 a.m. Other than this, I had a very pleasant stay.
January 7, 2013
Rated 4 out of 5 by MSG101 Nice facility............staff are sub par
The lobby area, restaurant, rooms, etc are beautiful after the renovation--I have been a SPG Platinum member for years and last year had over 100 nights in SPG hotels--I am not asking for special treatment but I do not expect to be treated rudely.........the staff really need some training and need to understand folks have a choice of where they stay
April 18, 2014
Rated 1 out of 5 by Arun11 Worst hotel stay EVER!
This is the second time Westin has disappointed me. Squeaky beds, poorly lit rooms and whats more, i put the key card in and the door knob falls off! The staff is very unpleasant and rude, they didn't even show any courtesy of acknowledging the inconvenience caused. Totally disappointed with the quality of service of the "class" hotel as Westin. I have seen much better from other places i have stayed at!
August 16, 2013
Rated 2 out of 5 by Rickc Poor Service
The construction work was an inconvernience. Heard the saw and hammer till about 6PM on Saturday and it started up again on Sunday morning. Felt the lady at the front desk (blonde lady)was rude and snobbish. The parking area was snow and iced covered, unsafe!
For the price I paid for parking, room and dining I was not pleased. I would not recommend your hotel to any of my business associates or friends.
February 11, 2013
Rated 4 out of 5 by dkoch65 Overall a good stay - A minor housekeeping issue
Love the Westin brand. Had a little issue with housekeeping in that they did half the job on my room. They picked up most of the dishes/towels but never put in new hand towels or bath mat, left some dirty glasses, and didn't replenish my water bottle. It's like something interrupted them, and they forgot to come and finish. Nothing that was critical, but someone should check the room review process.
December 16, 2013
Rated 3 out of 5 by WFan1963 Not the Property I remember
It has been nearly two decades since I last stayed here and the stay was not up to my expectations for a Starwood property, let alone the higher end brand of Westin. Check-In and Check-Out took extraordinarily long as both times the counter was staffed by a single person. The $25 self-service hotel guest parking rate was pricey for an open air lot and the $35 valet option seemed even more out of line given I never saw the valet stand staffed. The room looked under furnished with a large open space outside the bathroom that probably had furniture at some point. The mini-bar was removed and the ice bucket so small that it took three trips to have enough ice in the bathroom sink to keep a bottle of wine chilled. I thought it was a good stay-cation destination for a night of dancing at the nearby casino, the company was lovely, the Westin O'Hare was uninspired, particularly the service.
July 1, 2013
Rated 2 out of 5 by Mandb616 What service?
It was our 25th wedding anniversary, one of our kids had called to pay for our room, and to ask that something special be done. Not one person said anything about our anniversary.
Then we heard a knock at our door in the morning, and before we could get out of bed, the door opened, then quickly shut. We called the front desk; they called back to say it was housekeeping, wrong room. But who does that?
June 17, 2013