Rated 5 out of 5 by Trojan Business meeting place
Hotel is very convenient for business meetings. Easy and efficient pickup and return to airport. Meeting rooms are well maintained and staffed
June 16, 2013
Rated 5 out of 5 by peach This Hotel is huge, very nice, pool very small.
This Hotel is huge, very nice and clean, but pool and spa is not nearly big enough for the ammount of people. Staff was very nice and helpful.
August 1, 2012
Rated 4 out of 5 by FrequentGuest12 Frequent Guest
Great place to stay, great staff
Negatives - The newly renovated bar area is very uncomfortable.
April 17, 2014
Rated 4 out of 5 by Caselaw37 First TImer
First time staying at a Westin property and I must say I was very happy with the friendliness of the staff and the cleanliness of the hotel.
August 9, 2012
Rated 3 out of 5 by ericka79 Information
When I made my reservation no one notified me that there was construction going on, untill the loud banging noise woke me up to early.
January 13, 2014
Rated 5 out of 5 by princessa51 Need restaurant
The hotel is great. Only downside for me is the restaurant. I have eaten there 3 times in the past year and each time was disappointing
December 30, 2012
Rated 3 out of 5 by mbluecpa Suitable for a pre-flight stay
I just completed a quick stay here prior to a morning flight, and the Westin was a good choice for that. Construction is nearing completion, with a couple of areas adjoining the lobby and the front driveway still inaccessible.
My room was quiet and comfortable with a huge desk, good lighting, and ample plugs so well-suited for anyone needing to get work done.
The restaurant and bar were open; however at dinner time the night of my stay, a very large part of the restaurant was curtained off for a private event. That left nine tables with 26 seats in the dining room serving a 525-room hotel. I waited 30 minutes for a table without apology from anyone on staff. Once in, food and service were fine, though.
Shuttle service to the airport was running every 15 minutes and was prompt. I was at the fourth stop at the airport in under 15 minutes.
The walk from the Blue Line train is billed as two blocks, and those are very long blocks. You need to cross a large parking lot, freeway on ramp, and six-lane road to get to the hotel. Certainly safe and doable, but not advised for those with mobility problems or in inclement weather.
This hotel was fine for what I needed the night before an early flight.
April 17, 2014
Rated 5 out of 5 by Robert52 Westin O'Hare
The hotel is great but the cost of the restaurant is a bit high. It would also be nice to have an upright bike in the fitness center.
April 22, 2013
Rated 5 out of 5 by Rovema Great Customer service
All of The associates were sincerely interested in helping me And ensuring I was comfortable and well served... I really liked that
December 17, 2012
Rated 4 out of 5 by KMHC Very nice
Very nice place. Good conference space. Close to train but a little hard to get there. Very accommodating about cancelled flights.
March 6, 2013
Rated 3 out of 5 by Wooglin Non-Existent Air Conditioning & Poor Food
The air conditioning in my room was feeble and did not do a good job of cooling the room.
The food served was mediocre and bland
August 8, 2012
Rated 5 out of 5 by Stobbe2013 Our Stay from December 2013
Thank you all for a wonderful stay and great service!! Keep it up - we hope to be back.
April 10, 2014
Rated 2 out of 5 by Lumux2 Fell short of expectations
The hotel is currently under construction/remodel which causes some confusion upon arrival. The individual assisting during check-in forgot to provide breakfast coupons which were part of our package and everyone in our group either had to go back and get them or had to remind staff upon check-in to provide them. Requests made to be on same floor as our group were taken upon check-in and we spent extra time spelling out each name only to be split up and part of our group was told that it was "no big deal" to be 4 floors from each other.
The service at the bar and for breakfast (buffet) was excellent. All were very attentive and very nice. If you had your breakfast made to order, it was better than some of the items that were on the buffet.
We required help to open the in-room safe and again, service was very responsive and timely.
The worst part was housekeeping. We all had noon check out and although some forgot to put out the do not disturb sign (which was hard to find in the room), housekeeping felt it was appropriate to knock on doors at 7:00 a.m. that Saturday morning. Completely unacceptable!
Also, shuttle service from the casino was not very reliable. We had to take taxis because they never showed up.
April 21, 2014
Rated 5 out of 5 by KRC1955 Always a great stay
This hotel is always a great stay. The staff is always friendly and helpful.
April 15, 2014
Rated 4 out of 5 by NTSINC Good hotel for conference
Enjoyed my stay at hotel while attending a conference. My only complaint is that the room service was a little expensive.
August 29, 2012
Rated 5 out of 5 by SPGLifetime1 No risk in staying at this hotel!
Always a pleasure to stay at this hotel when arriving late into O'Hare. I would highly recommend this hotel as a stay.
November 24, 2013
Rated 5 out of 5 by Rusty65 Friendly Staff
Hotel staff was extremely friendly, from front desk to houskeeping to wait staff in the dining room. Extremely pleased.
July 27, 2013
Rated 5 out of 5 by nyyanksgirl22 amazing time
This is my 2nd yr staying here for the vampire diaries convention and I love this hotel!! Very clean and awesome staff!
April 8, 2013
Rated 2 out of 5 by catlover1 this hotel needs better trained staff
The staff could not get our charges correct on the bill after three times of trying and the food was not a good value.
June 4, 2013
Rated 5 out of 5 by Nonie300 Another Wonderful Stay
Spent 3 days enjoying myself at the hotel. Top honors to Larry and the entire banquet facilities staff at Ohare Westin
January 9, 2013
Rated 5 out of 5 by Whit40 Great People Enjoyable Evening
Everyone we dealt with at the Hotel was friendly and attentive. They made our stay enjoyable. Couldn't ask for more
August 14, 2012
Rated 5 out of 5 by mlr8105 A first
This is the first time I have been totally satisfied on a hotel stay. Location, staff and comfort was excellent.
April 24, 2013
Rated 4 out of 5 by nichols7346 Chicago
Hotel was excellent and meeting room and space more than enough. Room was clean and bed was very comfortable.
January 7, 2013
Rated 5 out of 5 by Shorty75 Great Hospitality
The accommodations were great!
I had problems with the special billing for the breakfast and parking package.
March 25, 2013
Rated 4 out of 5 Wonderful Airport Hotel
Great hotel for airport conference. Reasonable price, lots of amenities and very quiet!!! Staff were superb.
October 29, 2012
Rated 5 out of 5 by SC01 Very clean and comfortable
Stayed in one of the newly remodeled rooms and it was fantastic with a spa like shower very comfortable bed.
January 11, 2013
Rated 5 out of 5 by John215 Nice place to get stuck on a short night.
The staff was wonderful the room was outstanding.
For someone who lives in Hotels this is a great stay
April 30, 2013
Rated 5 out of 5 by depuy123 Westin in September
The bed was comfortable, the linens clean and fresh. The staff was very friendly and accomodating.
September 19, 2013
Rated 5 out of 5 by Mark1956 Enjoyed our stay
The hotel was clean and comforting. Enjoyed staying at The Westin. Has access to Food and Airport.
January 13, 2013
Rated 4 out of 5 by spif my stay
I enjoyed my stay at the Westin. I loved the Starbucks coffee. The atmosphere was very pleasant.
October 31, 2013