Rated 1 out of 5 by Empiremods Not friendly to the Vapebash convention
Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again.
April 15, 2014
Rated 2 out of 5 by Notcomingbackatall disapointed
Westin O'Hare is listed as the one of the Elite hotel partners for the Rivers casino but did not meet elite expectations. The beds were comfortable but the rooms were mediocore. The shower heads were decent but the tubs are extremely small. I'm 5'6 and 182 lbs and felt a bit clausterphobic. The hottub filters/jets were filthy. For as much as Westin hyped itself for all the renovations and being listed as an elite hotel partner to Rivers casino, huge dispointment; will not return.
July 14, 2014
Rated 3 out of 5 by CraigP A bit outdated... not too clean... food terrible and overpriced
I typically love staying in Westin's - clean, modern, friendly and perfect for business trips. This particular hotel had a great friendly staff, but the room felt very outdated, the carpets had old stains on them and i ordered food at the restaurant and paid $30 for soup, salad and a beer. Now $30 isn't much usually... but when the NE Clam Chowder was awful and the caesar salad was boring and the beer was far overpriced (even for Chicago) it doesn't make it feel right..
October 8, 2012
Rated 5 out of 5 by Larryk2run Great for meetings.
Westin O'Hare has been the perfect meeting place when we need to bring together people from around the country.
July 22, 2014
Rated 4 out of 5 by raran9989 Good hotel - staff improving - big feel still
I ended up arriving late to the hotel and my suite had been given away but the following day Sue sent me a letter apologizing for the mix up. In all, a good hotel. Chrissy Neri has been great - she stayed around one night to have a quick dinner with my project team and it was great to get to know her. She has also helped us with reservations. The one thing with the hotel is that it is large and you don't get the welcome home feel from all the streamlined processes and quickly learning staff. Somehow it all needs to feel personal and not that your just a # in the large hotel
June 27, 2014
Rated 3 out of 5 by visitor3 please replace your property's towels
overall, good airport hotel. frequent airport shuttle service, friendly staff. i also like the maid service opt out deal for 500 starwood points, it helps the environment and i get a few more starwood points.
the only suggestion i want to make: please get some new towels for the hotel. all of the towels placed in my bathroom were frayed and looked like they had seen better days. one of them had a permanent stain. it's quite disgusting.
June 22, 2012
Rated 1 out of 5 by ColoradoNative Hotel Under SERIOUS renovation
There is no coffee bar / no restaurant or bar - just a meeting room with a bunch of tables. Room service is not 24 hours - only dinner - NO chance for breakfast room service at all. This is far below acceptable standards for a Westin property - the web site describes dining facilities that do not exist and never will again (they have been demolished). Until FULLY back in shape I would only stay here as a last resort.
January 24, 2014
Rated 5 out of 5 by md11jeff Easy in and out.
Great stay. Nice friendly staff, close proximity to O'hare airport.
July 22, 2014
Rated 3 out of 5 by worldtraveller33 Fire alarm was a BIG problem
I have stayed at this hotel twice and the first time was pleasant and unveventful. This last time, however, was not to my standards. The food was excellent and the staff were friendly, but a fire alarm went off at 9:30 at night. This in itself is not an issue, but they way it was handled was awful. I was on the 9th floor and walked calmly down to the lobby. I then spent about 30 minutes trying to figure out who was in charge and when I could go back to my room. I found no one to give me any information and eventually went back up to my room becasue others were. As I was riding up the elevator, another guest told me that she was there several times and this happens often. The fire alarm then went off again for another couple of minutes. By this point, I was tired and confused as to what to do. They really need to look into and fix this fire alarm issue.
November 15, 2011
Rated 1 out of 5 by Austonian The Single Worst Property in the Starwood Network
This hotel is completely outdated and should not be selling rooms until heroic updates are in place. Period. Mattresses hotel wide are OVER 10 years old. There is ZERO "Heavenly" left in ANY of this hotel's rooms. I have stayed here for 100 nights a year for the past three years. The property is under new ownership. Renovations were said to begin in NOV 2012, but there is NO sign of progress. Tonight I'm in room 340. The mattress is from 2002. It weights about 200lbs because of a decade of body dander, perspiration and dust build up. GROSS. AND!!! Management puts PLYWOOD between the mattress and box springs to get more distance out of the ailing "Heavenly Bed". #Fail. That is unacceptable on every level. The single worst Starwood property I've stay at world wide. Shame on the Westin O'hare for operating under such deplorable conditions. Do not stay at this hotel.
January 7, 2013
Rated 4 out of 5 by BusinessTraveller25 Restful Experience, but WIFI poor
Exceptional customer service, great food, very comfortable bed, larger than expected TV, great meeting rooms. Frustrated that WIFI did not work in the room, although it did work in the lobby and meeting rooms. Spent some time with staff, but did not resolve the issue and blamed my device, which didn't make sense as 2 devices didn't work in the room, but worked well elsewhere. Close to L train and deep dish pizza.
November 16, 2011
Rated 2 out of 5 by UncleBill1 Worst Starwoods stay ever
So many problems I don't know where to start. Lets just say that nothing went as planned.and they really didn't care. They were busy and that's all they knew. They really never offered to resolve issues. Any place can have issues it's how a hotel or resort trys to help a guest enjoy their stay. All other starwoods properties have been great! Wouldn't stay here again
February 26, 2014
Rated 2 out of 5 by shoegirl2221 Not honest
My fiancé and I came back to Chicago after staying at this hotel last summer and having a great experience. I attempted numerous times to book a special AAA rate on the website but was unsuccessful. I called the actual number provided to have a worker book the trip for me. The man who I spoke with was very nice and assured me I had received the AAA special which included parking. When we arrived at the hotel and went to check in I was told that parking was not included in the special and that it would be an additional $15.00 a night. I stated numerous times that was not what I had been told but it didn't matter. The worker stated "well do you want it or not?" I was very dissatisfied that I was not getting the package I had originally booked, and more so the fact that the worker never offered to fix the issue. We will not be staying here again, and I will no longer recommend this hotel.
July 24, 2013
Rated 4 out of 5 by cahm Food choices
Limited food options. Menu prices high.
July 19, 2014
Rated 4 out of 5 by Jasmine99 Nice Stay
Overall, this was a nice stay. The hotel is convenient to the Ohare airport and restaurants. The concierge is the best. She helped us navigate Rosemont and Chicago. Great personality. My only issues were (1) accessing the internet daily was inconvenient and (2) no shuttle service to the Rosemont CTA train.
July 14, 2014
Rated 5 out of 5 by Steph12775 Would stay again
Javier in the restaurant made each of our mornings wonderful. He was helpful and courteous even when he wasn't our server. I would definitely stay again just because of the service I received from him. He needs a raise.
Everyone was nice and helpful, bu Javier went above and beyond.
June 23, 2013
Rated 5 out of 5 by Pway Extremely Polite Staff
I would like to commend the Front Desk Representative who signed me up for this program. I wish I knew her name because she was the MOST polite person I've ever encountered at a Hotel Check-in Front Desk. She would have been on duty at this property at about 9-930Am on January 28th.
January 29, 2013
Rated 5 out of 5 by Trav38 Hotel where you feel at home.
Sue and Maria are two of the biggest reasons this hotel is my hotel of choice when I am working the Chicago area. They make me feel as if I have a family even though I am away from home. The actual Starbucks in hotel is convenient and that staff even makes me feel at home. Great Hotel for business travel, layovers, and airpot proximity.
July 12, 2014
Rated 5 out of 5 by johnnyjones Handicap Room
My wife needed your facility for a few days,and everything went well.
July 17, 2014
Rated 1 out of 5 by Allen1 Westin O'Hare
Hotel never gets details right. This week three of five weekdays the USA was delivered. One day no papers at all. Another day at hallway near elevator.
Apparently one or more days not all elevators working - large conference group and a 8-minute wait!
September 24, 2012
Rated 1 out of 5 by CarlitoLA horrible "remodeled" room
I can not understand how Westin can put a customer in a room with no cable TV, no bathroom hardware, no phones and no running water in the shower. Worst hotel expereince in my life. Whoever signed off on this room being ready for use should be fired.
February 28, 2013
Rated 3 out of 5 by WisDan50 This hotel has issues
Stayed here twice now, two years ago and in 2012. BOTH times I have had major billing issues! Took several calls/days to rectify.
Also, was promised free parking and had to argue this at the front desk after they billed me for it.
January 16, 2012
Rated 5 out of 5 by Moe2550 Early shuttle
Big thanks for arranging the early (4 am shuttle) Friday February 22nd. Snow fell overnight and the driver was there!
I have stayed 3 times at this hotel and the staff is terrific. I highly recommend this location.
February 23, 2013
Rated 4 out of 5 by SEJKU Maintenance Issues
I had maintenance issues in my room. The staff asked helpful questions and assured the issues would be resolved with miniman inconvenience. They did just as they said and everything was resolved efficiently.
July 14, 2014
Rated 3 out of 5 by kylewes Not impressed
I travel all over for business and this place left a bad impression for three reasons.
19 bucks for Wifi and 40 bucks for an OJ, pastries and yogurt?
Who doesn't offer free wifi in 2014 ?
3/4th of all the channels on the TV did not work or show up?
July 13, 2014
Rated 2 out of 5 by Traveler265 Good place to stay but bad place to work
My flight was cancelled and I opted for Westin as I am a Gold Preferred member with Starwood. The only reason of my Stay was to work from my room. The only downside of my stay was the internet which wasa terribly slow and disconnected every time. The issue was for windows continued even after upgrading to the complete internet package($21). The font desk acknowledged the issue as there were many guests struggling with the WIFI and suggested to use the hotel computers. They have no idea that VPN connections usually do not work with public computers. However, the issue was never resolved and no compensation was provided.
May 14, 2014
Rated 4 out of 5 by Jimtraveller A good stay at a good hotel
Stayed at this hotel during a visit to Chicago.
Th shuttle to the L was great and convenient way to the city, and it is really close to O'Hare Airport.
The amenity on site was average though.
October 6, 2012
Rated 4 out of 5 by Donald3217 Pillows
The hotel overall was fine. The Staff was friendly and accommodating. The one and only issues I had at this hotel were the pillows. They were lumpy they were small it was like a bad joke.
July 24, 2012
Rated 5 out of 5 by olivo honeymoon
We stayed here on our honeymoon. The clerk upgraded us to a suite and also sent is a complimentary fruit tray and champagne. It was very nice and our stay was quite enjoyable.
January 17, 2013
Rated 4 out of 5 by artist916 Good experience
We recently stayed at the Westin O'Hare for an overnight layover. It was convenient, comfortable and easy. The entry to the hotel is inviting, our room was large with a nice view, and the dinner we had at Benchmark was truly outstanding. This would have been an excellent experience but for the hallway to our room. After checking in we took the elevator to the 10th floor and were met with carpet that was not only dirty and stained but littered. It was very off putting as we anticipated what our room would look like. Our room was fine, but the hallway did not meet Starwood standards. That being said, we would definitely stay at the hotel again.
August 17, 2012