The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • États-Unis
  • Carte

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Rated 3.9 out of 5 by 490 reviewers.
Rated 1 out of 5 by Got sofa bed - never again This was the most horrible night ever we experienced in a Westin Hotel - clearly way under the usual standard of Westin Hotels. We got a room with a sofa bed that we would not even offer friends staying with us at home. The "bed" was not even at hostel or cheap motel standard - after this night we had back hurts and were not at all well rested. After a day long trip from Honolulu to Chicago we arrived after midnight at the Westin O'Hare and got this room. After we complained they told us that they were completely booked and that there was no other room left. And because of labor day weekend there wouldn't be any other hotel availability within 1h driving distance. This is completely not acceptable as we made our reservation already in May. At night the hotel staff was very unprofessional in dealing the situation. They were completely unable to cope with the situation. They didn't even offer any compensation instead claiming by checking in we would have accepted the room to the booked rate. This is completely outrages. Next time I would pick another location to stay near the airport. September 5, 2012
Rated 4 out of 5 by Small Suite Hotel is nice. Nothing to write home about. Rooms need an update. We stayed in a suite and it was really small. Not what I expected. I have stayed in other Westin Suites and they 3 times the size. January 23, 2013
Rated 5 out of 5 by G57 After having a flight concelled because of wind, and being up for 30 hours related to diffent time zone flights, the front desk was excellent, and polite, in getting myself and family a nice room. April 10, 2013
Rated 5 out of 5 by Midwest Fur Fest Alternative We stayed at this hotel while attending the Midwest Fur Fest. It was such a delight. I loved the rooms, the staff was so helpful and responsive. I must also stress that the parking was wonderful. November 26, 2013
Rated 5 out of 5 by Great hotel and experience Definitely consider this hotel on your next trip. It is very close to the airport, clean, the beds are very comfortable and the staff is very professional and nice. Couldn't recommend any higher. November 20, 2013
Rated 5 out of 5 by Accommodations Met My stay at the Westin fulfilled my needs near the business meeting I had planned for the weekend. July 29, 2014
Rated 5 out of 5 by Pet Friendly The BEST pet friendly hotel I've ever stayed in. Generally hotels give you terrible, smelly rooms because you have a pet. The Westin went way beyond to make our dog feel welcomed too. Thank You! October 6, 2013
Rated 5 out of 5 by Great for meetings. Westin O'Hare has been the perfect meeting place when we need to bring together people from around the country. July 22, 2014
Rated 4 out of 5 by HOT rooms Gennerally, our stay was good. However, many of us complaikned of room temp being too hot. The thermostat does not cool the room and I had to have the window open at times. Get the AC working!! March 13, 2013
Rated 3 out of 5 by good location but rooms need attention Being very close to the Blue Line station was very convenient. But in terms of my room, I had higher expectations. Issues about room cleanliness and shirt destroying iron made me quite upset. October 29, 2012
Rated 2 out of 5 by Would not recommend this hotel. The service and quality of food in the restaurant two times was unacceptable. Rooms are nice and beds are very comfortable but the temperature in the room was hot and could not be adjusted. January 26, 2013
Rated 5 out of 5 by Great Airport Hotel Excellent hotel, close to airport with very easy shuttle service. Will definitely stay here again. Park and fly was also very easy. July 7, 2014
Rated 2 out of 5 by Unsatisfied I had to things that I was not made aware before I booked my resevations: 1) If I arrived @ 2:00am my room wouldn't be cleaned that day. 2) That I would be charged $25 a day for parking. August 14, 2013
Rated 5 out of 5 by great stay at Ohare I love this hotel...it has a wonderful central location surrounded by great resturrants. The biggest thing is the Heavenly Bed...what a wonderful nights sleep. Great staff at the hotel. August 17, 2012
Rated 2 out of 5 by overpriced During this hotel's renovation, the restaurant/bar was in a temporary area, that looked like something you would be seeing in a cheap motel. I was disappointed during my 2 night stay. February 14, 2014
Rated 3 out of 5 by Several Problems We stay here several times a year as it is close to family and we can bring our small dog too. This stay had 3 problems, one of which is unfortunately on-going. 1) The credit card system was apparently having issues as it took a long time to get authorization. 2) We received a wake-up call at 3:00AM from the front desk-unfortunately it was a mistake as we had not requested a wake-up call! 3) the on-going problem and most irritating of all concerns the parking gate: 9 out of 10 times our parking pass is apparently de-activated the SECOND we check out as it never works to raise the gate, which, while very annoying would be slightly more tolerable if only there was someone to answer the "assistance" button at the exit gate! ( THAT has never happened!) So we are forced to back-up, park, and make another trip to the front desk! Totally ridiculous! When we complained about the unauthorized wake-up call and parking gate issue to the front desk clerk, we were told that the manager would be informed and it was "implied" that our bill would be adjusted accordingly. Needless to say, that hasn't happened...yet... August 29, 2012
Rated 5 out of 5 by My stay I was very impressed with the entire staff of your hotel. The people in the restaurant were especially helpful. I have no negatives and only positive things to say about the Weston December 28, 2013
Rated 5 out of 5 by Always wonderful I have been staying at this hotel weekly for some time and each week is always a treat. From the initial greeting until my departure, the staff are always helpful and cheerful. March 9, 2014
Rated 5 out of 5 by Westin is AWESOME I've had the pleasure of staying with Westin three times this year and in each city, their facility is clean, professional and extremely friendly. I would recommend SPG to anyone. November 1, 2012
Rated 4 out of 5 by Nice place for a small conference Nice facilities. Nice rooms. Beds good, but pillows a little beaten down. Good hospitality. Nice to get hot chocolate in the afternoon. Food mediocre. But close to other eateries. March 10, 2013
Rated 4 out of 5 by The hotel meet my expectations. The location is perfect. Close to O'Hara and downtown Chicago. A walk away from the CTA Blue Line. The food was a bit expensive for me. However the bagel shop fits my diet style. September 2, 2013
Rated 5 out of 5 by A wonderful place to stay Everything about this hotel was first class. The meeting rooms were comfortable, food excellent, and staff first rate. Rooms were quiet, clean, and comfortable. Very enjoyable! November 27, 2013
Rated 4 out of 5 by Nice place I was impressed by the quality of the hotel, but I am allergic to down feathers. You need to be sure that the option for non-down is available to those with allergies. April 20, 2014
Rated 3 out of 5 by This hotel is very comfortable This hotel is very comfortable however the restaurant in the hotel was very under staffed for the trade show that was hosted there. More staff and better organized. April 29, 2014
Rated 2 out of 5 by It was ok, but it was not Westin Had to work to get a fan. Housekeeping didn't impress me. $35 to park!!!! Are you kidding me!?!?!? My bed was not made correctly. This is a Westin!?!?!?!? Not e Westins I know January 20, 2013
Rated 5 out of 5 by Clean, comfortable stay This hotel is very comfortable and clean. Features such as the coffee maker, shower, and bedding are updated and contemporary. All service staff were respectful and friendly. August 25, 2013
Rated 5 out of 5 by Amenities The exercise room was wonderful. The sleeping and meeting rooms were clean and comfortable. I also liked the close location of the gaming center. I really liked my visit. September 3, 2012
Rated 5 out of 5 by Great location for Board meeting Have used this hotel for Board meetings a number of times. Convenient to O'Hare international airport. Rooms and meeting spaces are clean. Catering does an excellent job. October 15, 2012
Rated 5 out of 5 by One night stand Desk clerk was super warm. Though it was on weekend, staffing was complete. Food served to our group was very well prepared. Thanks for the ride to and from the airport. October 23, 2012
Rated 5 out of 5 by Great experience In every way, this hotel exceeded our expectations. We had a great stay. July 25, 2014
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