Rated 4 out of 5 by MikeHP Great customer service (7/10 - 7/11/2013)
I was in Chicago, to do some interviews. After checking in at the Westin O'hare, I got to my room, and realized my "suite" did not have a separate living room (no door between bedroom and living room space). I immediately called down, to see what other rooms were available (about 9pm on a Wednesday night). I was immediately assured that they would see what was available, and they quickly found a sutiable room...however it needed to be cleaned. This was well after housekeeping went home, but they had me in my new room in about an hour. Major kudos to Nadine, as well as Kelley from the front desk, and Maria in Service Express, for understanding my situation, and coordinating a quick solution. Additionally, I had the pleasure of having breakfast and lunch in the Benchmark restaurant. I say "pleasure", as the food was very good. However, it was the friendly service and "on point" recommendations by our server, Maria, which made the experience. She always had a smile, checked in often but not too much, and just had the attitude of someone committed to providing great service, and making sure everyone she came in contact with, had a better day. Thanks to all who made my short stay remarkable.
July 16, 2013
Rated 5 out of 5 by flyingdawg ORD Location
Excellent airport location. Beautiful, large pool. Close to CTA. Great, brief one-night stay!
September 14, 2013
Rated 5 out of 5 by FMVF22 The hotel was very comfortable and welcoming
Great hotel and location. Room was very comfortable. Appreciated the complimentary self park.
January 14, 2013
Rated 4 out of 5 by neal1 Memorial Weekend Stay
Your restuarant and bar need to be open later, especially when you have events at the hotel.
May 28, 2013
Rated 4 out of 5 by JDK23 close to the airport; comfortable rooms
Hotel was comfortable and conveniently located near Ohare airport. Staff was friendly
December 23, 2013
Rated 4 out of 5 by KZtraveler New Rooms
Great remodel. A solid Westin Property. Great Shuttle services to and from airport.
December 9, 2013
Rated 5 out of 5 by JOBTRV Very nice!
Meet all of my needs and then some. Great location, nice size rooms and very clean.
December 10, 2012
Rated 5 out of 5 by Lat66 Room was very nice and comfortable.
The room met my expectations and more.
Very nice hotel and would stay there again.
September 16, 2013
Rated 4 out of 5 by DavePe Comfortable room-but rest of hotel needs a renovation
The room was comfortable, but the lobby, resturant, etc, needs to be refurbished.
December 25, 2012
Rated 4 out of 5 by bomac57 Well done
Pleasant stay, conveniently located, nice staff members, consistent experience.
November 5, 2012
Rated 5 out of 5 by DDTay Always a great stay
Convenient. Comfortable. Close to everything in oh are/ Rosemont area.
January 22, 2014
Rated 4 out of 5 by awh3196 A Great Hotel
The hotel was great and the staff took good care of us could not ask any more
August 15, 2012
Rated 4 out of 5 by Johndoh Good Busines Hotel
This was a quick overnight, nice clean facilites, easy access to the airport.
December 17, 2012
Rated 5 out of 5 by Didi Recent Stay at the Westin O'Hare
Hotel has a nice atmosphere, is comfortable and met all of my travel needs.
October 7, 2013
Rated 5 out of 5 by Nannytfl Westin O'Hare Chicago
The hotel was clean. The restraurant food was amazing. Staff were friendly.
September 29, 2013
Rated 5 out of 5 by CG1964 Great Location for trip
Clean hotel with a great location and all emenities i needed for my trip!!
September 4, 2012
Rated 1 out of 5 by Sher95 Dump
This hotel is run down and dirty. Does not live up to your brand at all
December 23, 2012
Rated 3 out of 5 by ADVJulie This hotel has great staff!
The staff is unmatched but the facility is in need of a refresh badly.
October 23, 2012
Rated 5 out of 5 by Kenbob Perfect.
Easy access. Fast welcome. Great room. Very smoothe flowing hotel.
August 15, 2013
Rated 4 out of 5 by Rizz convenient
Very easy to access from airport and has all basic business needs.
August 25, 2012
Rated 4 out of 5 by Student Hotel has great fitness center
Great facility and love that I do not need to bring workout wear.
November 22, 2012
Rated 4 out of 5 by Fifatin Hotel
The room was very comfortable. The bed as well. I like the hotel.
November 19, 2012
Rated 5 out of 5 by Marathoner Oustanding Customer Service
Concierge and Check in Desk have an oustanding customer service
October 10, 2012
Rated 4 out of 5 by hantinvy fine hotel
for a old hotel
everything is good
the bed is so comfortable
December 7, 2012
Rated 5 out of 5 by Rajasthan Hotel decor is very nice
Locker in the room was located too high. Very hard to reach.
August 15, 2012
Rated 5 out of 5 by Jojo Great
Professional staff ,clean ,great location ,highly recommend
June 6, 2013
Rated 2 out of 5 by Mavro789 this hotel has no ambiance
A typical airport hotel. Everything is anonymous and dull.
August 27, 2013
Rated 5 out of 5 by Thomas8 Wrong SPG number
Confusion on SPG number. Hopefully this will get resolved.
January 6, 2013
Rated 3 out of 5 by Studentflyer Fell short
I would not reccomend this hotel on its present condition
October 3, 2012
Rated 5 out of 5 by Andyh1229 great place
the check in prosses was great..
November 4, 2013