Rated 5 out of 5 by Trav38 Always feels like a second home
I travel for business often and when it is in Chicagoland there is no other hotel staff that makes me feel at home like the Westin O'Hare. Sue in customer service, Maria and Kelly at the front desk always make sure that my stay is comfortable and enjoyable. The Starbucks staff even takes the time to know their regulars. I can say with 100% certainty that if you stay here enough and like feeling at home in a hotel this entire staff treats you like family.
August 29, 2015
Rated 1 out of 5 by Ryonne Nice hotel but poor service
The hotel itself was nice. I went for a convention in the hotel and the venue met my expectations. The room itself is spacious and the bed was comfortable. Housekeeping was poor overall. There was a glass bottle present from the previous guest in the room. Housekeeping straighten up the room during the stay, however they failed to remove all the garbage in the room, but did throw away guest items not anywhere near the trash. Not only was the an inconvenience as the guest will have to replace item but it delayed checkout and departure by 2 hours, leading to further costs to the trip. Front desk was courteous, however little was done to resolve the issue. I would not recommend this hotel for failure to resolve this issue with the guest.
August 26, 2015
Rated 3 out of 5 by Cadence Service is slipping
I have stayed at this Westin for a convention every year for the past 5 years. This was the first year I've had major issues. Check-in and the front desk were pleasant with no complaints, but both maid service and the Benchmark service were lacking. One the first day the maid cleaning my room simply pulled the sheets up on my bed and emptied the trash but never bothered to replace towels, clean glasses or coffee items. Later maid service replaced some towels, but I was missing glasses throughout.
I expected much better food and service in the Benchmark. Food was unappetizing (I had nearly raw sliders one night) and over-priced. Wait staff was slow and apathetic - on one occasion rushing us through our meal, then taking their sweet time to deliver and collect the bills. On another occasion, change was not returned, despite the fact I was at the table another 20 mins.
I'll be back in Rosemont next year, but I don't think I'll stay at the Westin again.
August 24, 2015
Rated 4 out of 5 by LILY18 HOTEL STAFF
I am a gold member and per my reservation I was to get breakfast with my stay and did not see any vocher for the breakfast, I went to the front desk and I talked to Jasmine and she said because I got an upgrade I would not get breakfast and then she said I will give breakfast for you stay. Jasmine is a great employee and all your employee should get training from her on how to make a customer happy. Jasmine said your hotel does not have a club / executive level, I would recommend that you see about putting one in as this is something that a lot of people enjoy when staying in a hotel.
August 24, 2015
Rated 5 out of 5 by LisaM12345 Great service
All of the staff the we encountered were cheerful and helpful. But Jasmine at the front desk was excellent! She was very professional and accomodating.
August 3, 2015
Rated 1 out of 5 by juseal Horrible experience
Had to change room mid stay as there was flea in the bed and my colleague had multiple bites on her body. Management response was insensitive, they made no effort to apologize or compensate for this horrible experience.
July 21, 2015
Rated 5 out of 5 by JayJayJay Great as Usual
Always happy to stay here
July 11, 2015
Rated 5 out of 5 by Blanca67 good features
Very nice hotel, with easy access to downtown. also love the bed, got good sleep. didn't have time to try the food!
also your dance floors were very nice.
the only thing that I was disappointed is that your pool and jacuzzi were not open!
July 9, 2015