Rated 3 out of 5 by Hennie Check-In
The check-in did not recognize my preferred status and gave me the opposite of what I requested. I requested a handicapped room, close to the elevator and was given a completely different room. Then I was not assisted with the move to the correct room.
January 3, 2013
Rated 5 out of 5 by princessa51 Need restaurant
The hotel is great. Only downside for me is the restaurant. I have eaten there 3 times in the past year and each time was disappointing
December 30, 2012
Rated 3 out of 5 by JbKI Filthy room:(
I've stayed at this hotel many many times. This time we requested the workout room with a treadmill. Unfortunately we never got to use the equipment. Our bathroom was filthy. Hairs everywhere. Disgusting toilet. I complained and they moved us to a clean room, but now i admit I'm hesitant to stay there again. They did give us breakfast vouchers but I'm not sure that made up for the gross-out factor.
December 29, 2012
Rated 4 out of 5 by J1223 Nice staff, good location, few things need improvement
Dirty bathroom when we checked in, called to have it taken care of while we were out for the evening and it was not done. Service express sent a $5 coffee shop certificate to say sorry and cleaned it a day after check in. Room was well worn, furniture scraped up, carpet was shredding, tiles were loose in bathroom very surprising for a Westin...
December 28, 2012
Rated 4 out of 5 by DavePe Comfortable room-but rest of hotel needs a renovation
The room was comfortable, but the lobby, resturant, etc, needs to be refurbished.
December 25, 2012
Rated 1 out of 5 by Sher95 Dump
This hotel is run down and dirty. Does not live up to your brand at all
December 23, 2012
Rated 3 out of 5 by DisappointedGuest27 Westin is skimping
Airline bumped my flight and put me here. I have stayed at Westin's elsewhere a decade ago and was expecting the same level of service. Was disappointed. Wifi was not included, nor was breakfast. These are basic amenities even crappy motels have the sense to include. Staff was helpful I don't fault them for this corporate skimping.
December 21, 2012
Rated 3 out of 5 by Dave43 This is a fading hotel from many standpoints.
I stayed one night this time but have stayed here many times before. Three problems with my room. First, there was significant mold apparent in the shower. Secondly, the TV worked poorly. I asked to have the remote fixed but after it was repaired, the remote still worked intermittently. Finally their was a hand towel hanging up that had red stains on it.
December 20, 2012
Rated 4 out of 5 by MSPSara Generally a great hotel
This was a great hotel and I can't often say that about an "airport hotel". The shuttle drivers were prompt and friendly, as were each of the hotel staff I met. The only negative feedback I have was the cleanliness of my room. I walked into the room and immediately noticed to beverage ring on the dresser/tv stand, then I noticed one on the nightstand. The carpet was stained (from the look and placement of the stain, probably from an overflowing beer). I also discovered a bottle cap on the floor and the bathrobe was missing. My colleague didn't have a hair dryer and called several times asking for one. The staff replied they were "looking for one that works". She never received one. Despite these disappointments, I would still stay again at this property and would recommend this hotel.
December 19, 2012
Rated 4 out of 5 by Johndoh Good Busines Hotel
This was a quick overnight, nice clean facilites, easy access to the airport.
December 17, 2012
Rated 5 out of 5 by Rovema Great Customer service
All of The associates were sincerely interested in helping me And ensuring I was comfortable and well served... I really liked that
December 17, 2012
Rated 5 out of 5 by Frank2796 This hotel was perfect for our event.
This hotel has everything we needed for a successful clinic. The room was perfect, and the ballroom was large enough to handle the 500 participants.
December 11, 2012
Rated 5 out of 5 by JOBTRV Very nice!
Meet all of my needs and then some. Great location, nice size rooms and very clean.
December 10, 2012
Rated 4 out of 5 by hantinvy fine hotel
for a old hotel
everything is good
the bed is so comfortable
December 7, 2012
Rated 5 out of 5 by Hilda16 The staff were very service oriented.
The staff were most attentive. I was there with a group. A hard pillow would have
been appreciated. I appreciated that the doorman was there to provide service if
needed. He did not overwhelm me to take
December 6, 2012
Rated 3 out of 5 by Traveler2222 Room Service
Placed an order for breakfast room service. After 45 minutes called downstairs and was told that they had no record of my order. Couldn't re-order because I had to catch my flight home, wasn't happy.
December 3, 2012
Rated 4 out of 5 by MOSSAV Great hotel, but tired
I always stay at this hotel when I need to be near O'Hare. It is time for a makeover, as the rooms, and especially the bathrooms are dated. Not enough easily accessible plugs for chargers and electronics. The bathrooms are showing wear and the bath/shower is very dated.
December 3, 2012
Rated 5 out of 5 by Anne1970 staff is tops
I've stayed here before and thought it was excellent. This trip added to the impression, particularly in terms of the staff. A banquet server noticed I had not eaten my salad and realized I was feeling ill. She immediately brought me a ginger ale to settle my stomach and asked about bringing me crackers. It was very touching. She continued to check on me through the dinner, although I was unable to eat anything. The front desk staff was also impressive and efficient. One of them actually remembered my name when I came back with a question later in the day. My one suggestion - stop charging for wireless access in the rooms. It doesn't make sense when the lobby wireless is free, and I would really appreciate the additional perk.
December 3, 2012
Rated 5 out of 5 by Lassie Food service was excellent
The meals were very good with a variety of choices and beautiful presentation. The serving staff were pleasant and helpful. I found your food and beverage exceeded expectations. Did miss having hot chocolate packets available though. (no, I did not ask for any.)
The hotel looked lovely for the Christmas holiday.
December 3, 2012
Rated 4 out of 5 by Student Hotel has great fitness center
Great facility and love that I do not need to bring workout wear.
November 22, 2012
Rated 5 out of 5 by STLtraveler Excellent Staff
I stayed at this Westin during a conference that was held in the hotel conference rooms, so I was stuck there for most of 3 days and nights. The staff was always available to guide me to a room, and help with any needs. This team is amazing, and better trained in customer service than any other hotel I have stayed at.
November 20, 2012
Rated 4 out of 5 by Fifatin Hotel
The room was very comfortable. The bed as well. I like the hotel.
November 19, 2012
Rated 5 out of 5 by BruceInTexas We are never disappointed
We are never disappointed when we stay at the Westin O'Hare, from our greeting by Ivan to Marie in Benchmark to the little gal who kept our room clean and neat. The location was perfect for all our family and business. And it is a Westin, what more is needed to say.
November 17, 2012
Rated 3 out of 5 by Nikole Hotel needs improvement
I can not believe we upgraded out room only to still have no refrigerator in the room, & no free wifi. We paid ALOT of money to ur hotel this weekend besides the outrageous room fees, i.e. resturaunt & cafe, to only be told when requesting an extra hr for check out "no, we don't do that" "someone needs ur room". Even as an SPG member? That is suppose to be one of the perks, late check outs discount upgrades is another! We spend a lot of $ traveling thought the years with our daughter as a competitive dancer. If these things don't start getting better & we start getting better service, we are going st start stay at other hotels that give better member perks! I'm sick of paying out the nose to be told no I can't without another $ upgrade! Your bartender told one if the other dance parents in our group they after we leave Sunday they have no one staying at ur hotel as it will undergo some minor improvements. My daughter left her UGG boots in our room, 3 hrs later we remembered & went back got them. The perfon @ the desk then said looks like ur room hasn't even been cleaned yet. I was really upset at the treatment I received when I asked for an extra hour for check out Sunday! She was very rude AND no one needed my room right away! How rediculous! I believe the staff there needs an attitude adjustment on how to treat their customers especially if u are a rewards member. We pay out the nose to be on this kind if list, give us a little respect so we can enjoy our stay at ur hotel!! I don't think I will stay there when we return to Chicago in the spring!
November 14, 2012
Rated 1 out of 5 by travelerx Once great - but on a downhill slide.
I travel for a living and Platinum-level on SPG (just for context). This hotel was once a very nice place to stay. But things have changed. Dirty towels, horrible in-room dining, clueless staff - all things one doesn't want to run into while trying to conduct business on the road. Maybe the new complex on Bryn Mawr is drawing too many patrons away from this hotel. I asked the taxi driver about the hotel to see if my displeasure was unique. He confirmed the hotel can't keep staff and that guests seem to be unsatisfied with their stay much like I was. Don't stay here unless you have to or you're prepared for a lackluster Westin experience.
November 12, 2012
Rated 4 out of 5 by footie2011 Good for a quick stay
We just had a quick stay while waiting for our flight.
November 10, 2012
Rated 5 out of 5 by teri124 Perfect Stay
Everything about this hotel was just perfect. From checking in, our room, the breakfast room and bar were excellent. Even the Gift Shop was excellent. We found the shuttle very easily at the airport and the location could not be better. The train (the Blue Line) was right down the street and it made our daily trek into the city so convenient. Thank you for making our stay a memorable one!
November 7, 2012
Rated 4 out of 5 by bomac57 Well done
Pleasant stay, conveniently located, nice staff members, consistent experience.
November 5, 2012
Rated 3 out of 5 by DissatisfiedChicago Watch out for unexpected charges!!
Staff and management need to really improve communication. Called several times to verify amount of the "incidental" charges upon check in, and once we actually arrived, we were told a completely different number. Three hours later when returning to the front desk to ask a question there was an electronic sign posted with yet another different amount for incidentals. How can the amount/percentage change so quickly over the course of a day??
November 5, 2012
Rated 3 out of 5 by ghostgirl1 Average hotel
Cleanliness was okay. There were spots on the carpet. The bathroom robe had spots on it. Customer service did not seem to care that some of us had transportation cancelled because of the Storm Sandy. They were not helpful in trying to get us other forms of transportation. The restaurants and food were too expensive!!! Not sure if I would want to stay at a Westin anymore.
November 3, 2012