Rated 4 out of 5 by Donald3217 Pillows
The hotel overall was fine. The Staff was friendly and accommodating. The one and only issues I had at this hotel were the pillows. They were lumpy they were small it was like a bad joke.
July 24, 2012
Rated 5 out of 5 by olivo honeymoon
We stayed here on our honeymoon. The clerk upgraded us to a suite and also sent is a complimentary fruit tray and champagne. It was very nice and our stay was quite enjoyable.
January 17, 2013
Rated 4 out of 5 by artist916 Good experience
We recently stayed at the Westin O'Hare for an overnight layover. It was convenient, comfortable and easy. The entry to the hotel is inviting, our room was large with a nice view, and the dinner we had at Benchmark was truly outstanding. This would have been an excellent experience but for the hallway to our room. After checking in we took the elevator to the 10th floor and were met with carpet that was not only dirty and stained but littered. It was very off putting as we anticipated what our room would look like. Our room was fine, but the hallway did not meet Starwood standards. That being said, we would definitely stay at the hotel again.
August 17, 2012
Rated 5 out of 5 by Elaine76 Easy access to city
I love the fact that the "L" is so close to the hotel. Self-parking is not as expensive as other hotels I considered. Two words: Heavenly Bed!
July 18, 2012
Rated 4 out of 5 by Mike52 The staff was very courteous
Our stay, though brief, was enjoyable and comfortable. The staff went far and beyond and the doorman (Ivan) was so friendly and helpful.
January 24, 2012
Rated 5 out of 5 by Annie1 This hotel more than met all my expectations
This was a great experience. The room was quiet! Everything was clean and beautiful. And the bed ..... oh, it was 'heavenly'.
November 14, 2011
Rated 5 out of 5 by Joseph Great stay!
Good fitness center and small pool and hot tub, you can still enjoy it!
March 17, 2013
Rated 5 out of 5 by Vermont2014 Perfect Entry to Chicago
I arrived at O'Hare late at night so chose to stay at this Westin since it was near the airport. Good choice. The wait for the shuttle to the hotel was short and it only took about 5 minutes to get to the hotel. The room was very clean and comfortable. The restaurant offered a nice breakfast buffet, and the staff were friendly and efficient. I used the fitness room and pool and have one suggestion for improvement. The shower area is very small and it would be nice to have a shelf in the shower for personal items and even some small lockers. That said, the area was clean and everything worked as it should. Overall, a great short stay.
September 22, 2014
Rated 4 out of 5 by CarsonBeckett Excellent Hotel
I stayed at the Westin for a convention and had absolutely no trouble getting to sleep despite the proximity to the airport. The room was clean and comfortable, though I found the lack of overhead lighting in the main area made the room a bit under lit with only a handful of lamps to provide illumination.
My only complaint with the service is the lack of a door hanger to request housekeeping, as I had to go to the front desk after the second night to request housekeeping, after which there were no issues.
I will be returning to the Westin for future events and I would definitely recommend the hotel for others who are in the area for similar events.
August 31, 2014
Rated 4 out of 5 by Renny Outstanding F&B Staff / Hotel Needs Some Updating
The Benchmark staff - Olga and Joe - are outstanding. It was a pleasure getting to spend time with them in the restaurant / bar. Expensive, but convenient restaurant / bar. I think I spent 300+ during a two night stay. When I arrived, the front desk staff was very confused. They were going to charge me 25 or 30 for self-parking. Luckily a supervisor came by and said, "no, parking is included in his rate.". Ice all over the elevator floor, and an out-of-service elevator with the door open. Room doors slam shut. I do love Westin hotels though - I love the olphactory touches! But I was not greeted as an SPG gold member when I arrived.
September 13, 2012
Rated 5 out of 5 by DB1214 Always a new surprise
I stay at this location frequently and each stay is fantastic. I can always count on a comfortable stay with exceptional service. The rooms are always warm and welcoming, and the staff remember me as I walk around the hotel. As the title suggests, every stay at this location, the staff always provide me with a pleasant surprise. Often the surprise is tea or sweets in my room waiting for me when I return from work (nearly always at the same time). Other times it'll be fruit and a beverage when I arrive. The staff are always inquiring about me and looking after me. I couldn't ask for a more welcoming location to stay away from home.
January 27, 2014
Rated 1 out of 5 by NotHappyWithWestinOhare By far the worst SPG facility I have stayed in
As as SPG platinum member I expect a bit more service/facility to be on a category 3 hotel.
1) I booked a king room, the receptionist try to tell me their is a wedding at the hotel and there is no king room. I gave her the stare and she all of a sudden came up with a king room.
2) The trash from ther previous guest was still at the trash basket.
3) Parking costs 25 dollars, and the Sheraton more closer to the airport is 12 dollars, now how do you make sense of that.
4) There is no concerige lounge at this hotel. First time ever.
Overall this is not a category 3 hotel and its overpriced and will never stay at this hotel again.
January 16, 2013
Rated 1 out of 5 by darkpiety Not just bad service, horrible people.
I traveled over 1000 miles to this hotel to attend a convention. From the moment I checked in and paid for my three rooms, I was treated like a second class citizen. Before I was even checked in, I was threatened with eviction from the hotel for something someone else had done several hours before I arrived. It got worse as time went on, on the third day, the staff was openly sneering at anyone who was there for the convention.
It cost me a lot of money to get there, and to stay there, and they completely ruined the experience. It used to be that I would seek out a Westin, but I will never stay in any Starwood owned hotel again.
April 14, 2014
Rated 3 out of 5 by RJS1 Disheartening experience of a Westin
Due to a weather cancellation of my flight, I went looking for properties near O'Hare so that I could easily catch my 7:30 flight the next morning.
Upon check-in, I met and was assisted by the incomparable Amanda. I was quite pleased to have received an upgrade to the Presidential Suite (thank you again, SPG Platinum), although that may have been nicer had I been staying more than 6 hours in the hotel. Very much on top of her game, Amanda also got me a luggage cart as the only night bellman was off driving the Westin shuttle back and forth to the airport.
The room's appointments were nice, with a wet bar in the entry foyer, large living room with big-screen TV, and similarly large big-screen TV in the comfortable bedroom. The bathroom had both the double-headed shower I love at the Westins and a nice large bathtub, but the tub's Jacuzzi nozzles looked so yellowed and dirty I ended up being put-off from having a soak. Also, the room door was excessively loud, shutting with a reverberating slam if you're not careful. How much more difficult would it be to just have dampers installed? It's a nice room, but Presidential?
Where it all fell down was on the service front. At check-in, I requested wake-up calls at 4:45 and 5:00AM, in order to provide backup to my cell phone alarms, and which would give me the time to leisurely get ready for a flight and a full day of meetings. Alas - the property never made either of the calls. I barely got up and out the door in time, thanks again to Amanda sending up a bellman who assisted me with my gear while I ran for my car. Amends were offered and accepted, but as a business traveler, I ask for very little, and that little was a failure.
In summary - the location is perfect if you want to stage yourself for an early flight. While the lobby is lovely, the rooms definitely feel like small details have been overlooked for some years, and detract from the experience. Staff shortcuts such as the lack of a night bellman and the missed wake-up calls left me very disappointed. If not for Amanda, I doubt I'd have had any positive experience at this property.
This hotel strikes me as a series of contradictions, and really does need some extra work to live up to the Westin brand.
June 2, 2012
Rated 5 out of 5 by SeattleSandy I would recommend this hotel
I would recommend this hotel for a number of reasons. Our particular flight arrived late in the evening, so we wanted a hotel close to the airport and with access to downtown the next day. We found the shuttle from O'hare to the hotel convenient as well as the access to the Blue Line to downtown Chicago. Also, the room had well-thought-out features. For example, there were outlets in the bed-side lamps for recharging cell phones, etc. Also, the bed was extremely comfortable and the pillows were not so large that I woke up with a kink in my neck. We also found the staff in the lounge to be very friendly and accomodating. And, lastly, the room rate was reasonable.
September 8, 2014
Rated 5 out of 5 by achap39 Dangerously comfortable
The remodel looks fantastic. Bed- as always- was hard to leave in the morning.
My only complaint would be the hours of the bar/restaurant. It closed at 10pm on a Friday night...during the busy holiday travel season (Jan 2). Had we known that ahead of time, we would have eaten before coming to the hotel, as there's nothing really within walking distance.
January 4, 2015
Rated 2 out of 5 by Traveler265 Good place to stay but bad place to work
My flight was cancelled and I opted for Westin as I am a Gold Preferred member with Starwood. The only reason of my Stay was to work from my room. The only downside of my stay was the internet which wasa terribly slow and disconnected every time. The issue was for windows continued even after upgrading to the complete internet package($21). The font desk acknowledged the issue as there were many guests struggling with the WIFI and suggested to use the hotel computers. They have no idea that VPN connections usually do not work with public computers. However, the issue was never resolved and no compensation was provided.
May 14, 2014
Rated 2 out of 5 by ScottXYZ disappointing service
I find it really hard to believe that in this day and age, Westin persists in charging $2.27 to make a 1-800 call - I mean this hotel is old! The phone system has probably been in for decades, so it's not like they have to pay that off, plus, this should be included in their already high room rates... How can hotels that charge 1/3 or less what Westin charges, also provide complimentary 1-800 phone service???
Also, the desk clerk at check-out actually told me that would have to go over to the restaurant and sort through the guest checks from a couple days earlier when I had lunch there if I wanted a detailed receipt! Wow, what customer-focused service!!! Sure glad I'm "preferred" level - LOL...
October 31, 2014
Rated 5 out of 5 by llisa827 Awesome service
Jasmine at the Front Desk is very attentive, detail oriented and patient. I asked multiple questions and she gave me an acceptable answer every time. When I asked her if I can get utensils, she asked if I would liked it delivered and I said I'll just grab it now. She ran to the dining area to get me some utensils so I would not have to wait. I would definitely recommend this hotel again because of her.
December 26, 2014
Rated 5 out of 5 by MArk Great Business Hotel
Excellent hotel and in an excellent O'Hare location. Hotel is working hard to keep itself looking fresh and it shows. Food in the restaurant was also good. My one complaint is that the cleaning staff was very slow. I had to work in my room during the stay though I would leave for blocks of time and told them they should clean my room. Even though I might leave for an hour or more (and told them I would be gone so that they could clean the room), I'd find them working on the same room as when I left or the message wouldn't be relayed. One day during the stay the room wasn't cleaned until I called down at dinnertime
April 6, 2013
Rated 2 out of 5 by WendyFromCalifornia Two star quality
Extra fees were not mentioned during the reservation, including parking, breakfast, wifi in room. Room is not sound proof. We heard noise in hall way at midnight. The outside and lobby looked good though. Another good thing is that the TV and programs were good and the room is spacious.
So if you reserve a room, ask as many questions as possible because you may be surprised to find you have to pay here and there. And dont trust just the phone conversation. We initially booked 4 nights but got email confirmation with only 3 nights. We called back to learn the fourth day would cost 40 percent more. Luckily we had backup plan and we did not need to stay the fourth day there.
June 20, 2012
Rated 4 out of 5 by Watchdog Great service!
After many flight delays I arrived at midnight to very friendly yet professional staff who efficently checked me in. Even the shuttle bus driver was excellent. The driver did a very good job calming down a very unhappy customer who was extremely unhappy and vocal that it was taking so long to get to the hotel. (The unusal travel time was due to extremely unusal and heavy traffic in and around O'Hare, which of course was not the driver's fault.) Check out in the morning was very efficient and equally as friendly. And the hotel had a free shuttle service to take me to the business I had to get to for meetings. This latter service was a very unexpected and pleasant surprise.
June 26, 2013
Rated 3 out of 5 by NotAHappyGuest Falling Short of Expectations
I have stayed at this hotel several times, which is generally average on all accounts.
Last week my air conditioner was broken, the maid service forgot to clean my room, the food that I ordered (soup) was delivered cold. Everything just went wrong. It was not one of this hotel's finest moments.
The worst is their green initiative. You can opt for the 'green choice' where they claim you are doing the eco-friendly thing by not washing sheets/towels. It's really just a disguised cost-savings play to avoid maids from cleaning your room. How does not making my bed or taking my used dishes out save the environment?
May 27, 2012
Rated 2 out of 5 by jaybird Remodel problems
Ask front desk to get two rooms adjoining for friends that were arriving a few hours later; or at least on the same floor. Front desk said it couldn't help us. We arrived a little past 2:00 in the afternoon to get the rooms together only to be told it wasn't possible. Once in our room #417, then the construction noise started right above us. It continued past the 6:00 stop time the staff said would happen. Saturday it started a little past 8:00 am. before the 9:00 start time. Tried to watch a moivie and heard nothing but ponding throughout. We even heard the workers scuffling alond on Sunday morning.
March 4, 2013
Rated 4 out of 5 by Brentv911 Overall an A
Pros - Very nice hotel, facilities and staff
Cons - No frig or microwave in the room.
menu prices just a tad high.
Also if you get Internet in your room, then you should automatically get it in the meeting rooms if you are there for a conference. I was very surprised that i was there for an APCO conference and we got internet in our rooms but when i checked into the internet for the conference and was told that this was an additional fee. I'm from a small town in Iowa and maybe this is normal for Chicago. But i would think if you get the internet for your room it would include the entire building.
June 26, 2013
Rated 5 out of 5 by Robyn858 A Wonderful Hotel
I've stayed at the Westin O'Hare on a number of occasions and I have never been disappointed. The hotel staff is always very friendly and accomodating. I get a sense that they really care and they want my stay at the hotel to be fabulous. The rooms and bathrooms have always been clean and neat, and while I never sleep very well outside of my own bed, I must admit that their beds are some of the most comfortable I've slept in while away from home. The hotel itself is also clean and neat and the aroma they use in the main areas is fantastic. It's a very safe bet I'll be staying here again and again.
April 18, 2012
Rated 2 out of 5 by DisneyFan Not quite up to standards
The hotel is certainly convenient to O'Hare and the shuttle service was very efficient. However, my room was a little disappointing. The TV didn't work; this turned out to be a faulty remote controller which was repaired after a phone call and short wait. The bath tub didn't drain and while standing in the shower, I also noticed mold growing over many areas in the bathroom ceiling. And during an early morning thunderstorm an exterior window blew open allowing rain to pour into the room (doesn't speak well to room security either since the window obviously was not locked). This might have been a room not used often, but why put a SPG Gold member in such a room? Overall, just not well maintained.
July 27, 2012
Rated 1 out of 5 by Jen2745 Terrible Experience
We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation.
March 23, 2014
Rated 5 out of 5 by chimpanshane awesome awesome
this is one of the cleanest hotel ive been to..very relaxing and the staffs are very accomodating..food was great..and i also enjoying a complimentary wifi..and in the morning i love to workout first before i start my everyday routine..they have a 24 hour gym and swimming pool that really fits to make you energized the whole day..there's one thing i just want to complain about..hope they have a shuttles that we can ride to explore all of the nicest place in rosemont..they have a shuttle but the route is only on Ohare Airport..overall this hotel was awesome.. id give 9.5 ratings.,
August 28, 2014
Rated 5 out of 5 by Cutie21 Surprise in the closet !
Upon getting to our room everything looked very clean and fresh. The room had been redecorated,and the bed looked wonderful ...especially after our long drive. Upon further inspection,imagine our surprise when we opened the closet to set the safe,where i on the floor lay a crumpled pair of ladies(we think) underwear and a pill on the floor. We did not report it,as we had a flight in the AM and did not use the closet. Some staff member was careless. We will continue to stay at Westin hotels,including this one,because we know we always have a good experience. Hopefully no more surprises!
January 12, 2014