Rated 2 out of 5 by Jason2014 Not Happy with our stay
The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything.
I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going.
June 16, 2014
Rated 5 out of 5 by jayj2014 Great Meeting Site
We were at the Westin Indianapolis for a conference. There are plenty of places within walking distance to eat. The workout facility was adequate. The meeting rooms worked great. Most meals that we were served were very good.
Connected to above ground tunnels to a lot of the down town area.
June 27, 2014
Rated 3 out of 5 by Fred42 Hotel stay for work
The hotel was average. Staff nice, but not exceptionally attentive, etc. The bathroom was a bit shabby, and the cleaning of the room was average. Would stay there again, but would hope that there would be some improvements.
June 28, 2014
Rated 3 out of 5 by 10izboy Surprisingly non responsive
I had an issue with my room and called the manager. 24 hours later I had not heard back from him. I am still waiting to get my bill, it was not put under my door, nor emailed to me.
It is a nice hotel but service is not consistent with other Westin properties.
June 27, 2014
Rated 3 out of 5 by Roscoe1960 Do not do breakfast at Shula's
The Shula's breakfast experience was awful!! It started with a half cup of decaf coffee with a promise of a new pot brewing. Some 20 minutes elapsed with a return of what "might be decaf". Probably another 15 minutes passed and we inquired about our breakfast selection of a smoothie and a granola. The server indicated she would followup on our order after she placed an order for the newcomers. Other guests arrived after us, ate, paid and departed during our wait. We departed as the server offered to do a "to go" situation. We left with nothing but apologies from the Shula's manager and the server. We had been a winner of a silent auction gift certificate which had been donated by Westin to Indiana University Alumni group..It is a shame such a nice gesture by Westin turned into such a fiasco.
June 23, 2014
Rated 4 out of 5 by RRavelo VW Meeting
Great Hotel staff was excellent.
June 27, 2014
Rated 4 out of 5 Nickel and Dimed Me
Let's get the good stuff out of the way first. The Suite was fantastic. Great view of downtown, lots of space and very clean.
The pool area and hot tub was also great.
But, I paid $250 for a room as a SPG for my anniversary with my girlfriend. She has my gift sent to the hotel. Instead of delivering it to my room they hold the package and charge me $10 for holding it. Are you serious?
For that reason alone I will never stay at another Westin. That's just classless.
July 7, 2013
Rated 5 out of 5 by TomS53 Great time
First time I had been back to the Indianaoplis area. Our Mended Hearts had a conference there and love the hotel. Never expected the upgrade they gave me, it was very nice of them to do so! The room was awesome and the view was great. The staff were awesome in greating me from the time I arrived , to when I left!! Would stay there again when I get back up there.
June 24, 2014
Rated 3 out of 5 by HalfScot This hotel has many benefits.
The hotel is beautifully decorated and the staff is exceptional.
I agreed to 'Go Green' for ONE evening of the four evenings we stayed. I had to request clean towels and cleaning each of the two remaining days. The bathroom facet was broken and ignored. Upon arrival, make sure you know exactly what the care of your room will be. Other than these situations, it was acceptable.
June 24, 2014
Rated 5 out of 5 by RRSJ Beverages
I'd like to see Pepsi products in your facilities
June 26, 2014
Rated 3 out of 5 by martin541 Staff was great
The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day.
The staff was great otherwise.
June 25, 2014
Rated 5 out of 5 by Nuts4U Very comfortable
This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming.
June 24, 2014
Rated 5 out of 5 by Reconone The Weston, Indianapolis
My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time!
June 24, 2014
Rated 3 out of 5 by Disappointed2222 Disappointed
I typically am impressed with the service, facilities and treatment at SPG properties,but not this one. Upon arrival, I identified that I was an SPG Gold member and received no recognition for this whatsoever. I was lectured that because I was in a room contracted by my corporation, my Gold status "didn't count". This is not how you run a brand loyalty program. I not only travel on corporate rooms, but own an SPG Vacation property, and have input to where my corporation finds lodging.
Also, the tub in my room did not drain properly (a pet peeve of mine as I don't like standing in ankle-deep water while taking a shower).
December 15, 2012
Rated 5 out of 5 by Chris1000 Great hotel
very convenient and comfortable.
June 20, 2014
Rated 4 out of 5 by SWIndianaguys We Love This Hotel
We have stayed here many times. Used to use another large hotel. But here, we have always felt like we were "somebody" and not just a dollar maker for the place. They have recently remdeled the rooms and I am most pleased with what they've done. Not too fancy but definitely a long over do improvement. From the front desk to the valet, everyone always had a smile and a friendly vibe that came across with authenticity. My ONLY dislike is that they have moved the Club Level Lounge down to the lobby area. It was so much easier, and more convenient, when it was a floor or two away instead of 6 or 8 floors down. I liked being able to walk down the hall if I was on Club Level Floor. And with the door to the new lounge wide open, it seems anyone could just walk in, whether they paid for the privaledge or not. But still The Westin Indianapolis in definitely one my very favorite places to stay and I'll gladly be back!
June 17, 2014
Rated 4 out of 5 by STLbiztraveler June stay
The hotel is conveniently located, beds were very comfortable and the amenities are good. I would recommend and stay here again.
June 19, 2014
Rated 2 out of 5 by pdlaw1971 Dissapointing
It was warm weather and no matter where we set the room temperature or how long the fan ran, the room temperature never changed. It was too warm to get a good night's sleep. The bathtub/shower drain was apparently plugged, as it was extremely slow to drain. No fan in the bathroom. Called for a change of a sheet and pillow case. Said they would be right up. After about 20 minutes we made a second call and they were promptly delivered.
June 15, 2014
Rated 5 out of 5 by MHIndy Great hotel
My wife and I had a night out - w/o kids - and stayed at the Indy Westin. The staff was very nice and attended to any of our questions. The Indy westin is a great hotel.
Nicholas at the front desk took extra care of us and we sincerely appreciated it.
The hotel has been renovated and it looks very nice. The room was great - new, clean and spacious. The location of the hotel was perfect - able to walk to the mall, quick cab ride to Mass Ave, etc
We will definitely be back! Hopefully sooner rather than later.
March 10, 2014
Rated 1 out of 5 by obstacleracer76 Worst Westin Ever!!!!
I have been loyal to the SPG brand for years, as a Gold member I have stayed at many properties t/o the country. I have never been more disappointed in a hotel in my life than I was with the Indy Westin. The staff were not in the least bit accommodating or even courteous. My wife & I were made to feel like a bother when we asked for anything. This property needs to work on customer service as its far from the SPG standard. The rooms are rundown & dated,,,not much of a value IMO. We will spend our money somewhere else in the future & I suggest you do the same.
March 9, 2013
Rated 5 out of 5 by mick1332 First time
Loved the room and the view. All the staff were a great help and made our stay very enjoyable.
June 16, 2014
Rated 2 out of 5 by Manju 20 years later and they still mess it up.
I got a room here for one night; apparently the hotel had over booked because of a conference in town. As I was checking in the front desk clerk told me the room would be refunded as he was putting us into the “Governors Suit”. It turned out to be a glorified conference room with only a hide a bed, hence the refund. Since it was being refunded I didn’t complain as the room didn’t meet my expectations. I had also asked for extra pillows as the hide a bed had none and was assured they’d be in delivered to our room, they were not. I also had to put a $50 hold on my card for extra’s which is typical.
Now the real problems, I was told the refund and hold of $50 would be back on my card within 5 days, today is day 8 and neither refund are back. The bank said the $50 hold wouldn’t be released until 14 days. The refund is still in the air as I got the room threw Priceline for $171 total. I’ve spoken with approximately 5 people from the hotel, all said the refund was on its way but when I talked to Priceline they said the hotel tells them that there is no refund due.
Needless to say I am mad, and to top it off the last time I stayed at the Westin, 20 years ago, they refused to give me back my room deposit. They got a second chance and blew it, I will never stay at any Westin our members of their parent company again.
November 2, 2012
Rated 3 out of 5 by paoliin very average for the cost
great look and good people but average room accomindations
June 16, 2014
Rated 3 out of 5 by AttorneyTim Very Disappointed
As a resident of the Indianapolis area, I know that the city and hotels take great pride in their hospitality and it showed at the other SPG property downtown...NOT this one...i checked in to use the room for an event on Friday and was stunned by the poor treatment at the front desk...at check in I asked to have a King room as my platinum upgrade...which wsn't openly offered...i was told by the clerk that "the hotel is booked fully for 5 days"...at which time I took my phone out and used my SPG app to prove to her that I could book a King room on the Club level right then...with no explanation or apology..she went about her business...the front desk manager then came out and she asked if she could move rooms around and he basically said "no"....he never acknowledged my presence and walked away...stunning...is that how you treat Platinum members??..Not even an offer of free breakfast or something to make up?...I know they had a big convention that weekend but to basically deceive me when I knew that had Kings was wrong...they offered to allow me to wait "at least an hour" while they cleaned a room...after their start...I didn't believe what they were saying so I took my two bedded room...which was possibly the worst room in the hotel...overall this hotel has a terrific location...best in town...could be a top notch hotel...but their performance this day was way below SPG standards and the standards of service which Indianapolis is known for...as I said...Very Disappointed
October 15, 2012
Rated 5 out of 5 by Fan2001 Always Great
The hotel never fails to meet expectations.
June 14, 2014
Rated 5 out of 5 by KelCin Wonderful staff
Our group meetings were executed with excellence due to the continued support of the Westin Indy staff. From coordinating the meeting rooms/guest rooms to arrival and on the spot assistance we could not have asked for a better meeting facility.
June 13, 2014
Rated 5 out of 5 by GSM50 Great stay!
I knew Westin hotels provide a great value but Westin Indy exceeded all my expectations for great stay. All staff members we came in contact were excellent and represented the Westin property with pride. Thank You staff!
June 12, 2014
Rated 3 out of 5 by cheermom crazy room set up
When we checked in at the Westin - there was nobody at the desk. After waiting for close to 10 min, we finally asked the valet to call somebody. The man that came out to check us in was rude & acted like we were inconveniencing him. After he typed all the necessary info into the computer - he answered a phone call & handed me my room key with the number written on the card. I stood at the desk for a bit longer & he finally turned his back to me - guess this signaled he was done with me. Upon entering our room - there was no closet, no luggage stand. Will we stay at the Westin again - possibly. We were there for a large cheer competition & it was convenient with the skywalk to the convention center. We were disappointed in our room set-up & the rudeness of the reception person.
January 18, 2012
Rated 3 out of 5 by Manju Great location but...
Great location. The public areas (restaurant, lobby, meeting rooms, etc) and staff were Westin quality. The rooms were not Westin quality. The double queen bed rooms were not queen beds, they were full size double beds. The bathroom was very small and dim. The water pressure was very poor, in the whole hotel not just my room. The sink and tub did not drain properly and the shower head was coming out of the wall. The front desk staff, conierge, housekeepers, meeting staff were all top notch. But the valet was a joke. We arrived Friday night an valeted. Saturday at noon we left to walk to lunch and our car was still in the driveway with the keys in it from 20 hours ago! No one knew why. No one called us. No one moved the car. I'm glad it didn't storm, or worse, no one drove off in it.
June 18, 2012
Rated 5 out of 5 by Olivia2013 Great Time
I needed a room for a girls night out and the staff was so helpful. They were able to get us three connecting rooms so we were able to stay in close proximity to eachother. We had a blast and the staff was so responsive when we asked for various items like sppons, sheets, pillows ect.
June 11, 2014