Rated 5 out of 5 by deerisle Great service and location
This hotel is in a convenient location in downtown Indianapolis. The staff was very helpful, and the club lounge was nice (evening apps and morning breakfast items). Several of the staff went out of their way to make sure that I had a nice stay and found my way around the downtown area.
The rooms are what you would expect at a Westin-- very nice and quiet. A good business or convention hotel.
The only drawback was that the hotel restaurant is an expensive steak restaurant. The menu looked great, but I wasn't in the mood for a $50 steak.
October 29, 2011
Rated 5 out of 5 by Congoer Amazing staff
First, we stayed during gen con, a VERY busy convention, so one would expect staff to be a bit frazzled but this was not the case. Very friendly, very helpful, even managed to place us on a low floor(my daughter dislikes elevators and has been known to climb 20 flights to avoid taking one) without me pestering about it. Amazing. I'd heard how nice the Westing was, this was our first stay, I would totally stay here again.
August 21, 2014
Rated 4 out of 5 by muledog Indiana AFP Annual Meeting
We try to attend IAFP meetings which provide better CME than many States'. Not having a SPG restaurant in house was a real turn-off. I think of it as a big loss for the Hotel and for us as SPG members. The in-room amenities were great and we slept very well.
When asked if we were aware of the 'going green' plan, we said Yes to it. But not having anyone to clean or refresh the bedding,etc,-basically nothing in the way of service - was not cool. That's what we get at even a 2 star hotel!! You lose there as well. So, your nice place could be a whole lot nicer, if you could see your way...
August 2, 2014
Rated 5 out of 5 by CoachDave69 Great weekend getaway
staff was very co- operative and accommodating , they took care of all our wants and needs , i would definitely come back and refer this hotel to others.
August 25, 2014
Rated 5 out of 5 by GSM50 Great stay!
I knew Westin hotels provide a great value but Westin Indy exceeded all my expectations for great stay. All staff members we came in contact were excellent and represented the Westin property with pride. Thank You staff!
June 12, 2014
Rated 4 out of 5 by Celia1 Great place to stay.
I arrived late, 4 pm on a Sunday but my room was not yet prepared. I ended up waiting over 2 hours to get a prepared room I could use. The front desk staff were phenomenal, treating me to the "stateroom" during my wait and covering my evening meal. They understood that after a long day of travel all you want to do is have a personal space to rest. I so appreciated the genuine empathy from my young female hostess. The common areas are well executed with comfortable nooks and available desk space. The rooms are luxuriously comfortable, nice linens, furniture & fixtures. Just an observation, the toiletries were not replaced daily so I ran out of body lotion and nearly shampoo. Minor issue.
Overall had a lovely stay in this very modern well kept hotel.
August 8, 2014
Rated 3 out of 5 by fbgg club level not worth the rate
Our room was very nice. However, the club lounge is in the lobby not on the club level. Why? There was supposed to be hot breakfast and evening snacks and every time we went there (at the listed appropriate times) there was no hot food. We signed up for the green option of not having our room cleaned daily. The waters and coffee etc. were not replenished. In the past at other Starwood hotels these were always replaced. They were left in a bag on the door. We had a charge on our final bill for a restaurant that we didn't eat in. It was removed. The front desk staff was very good. The people dealing with luggage for those with later departures actually misplaced some other guests items. The room service menu is lacking in options and is very overpriced. This hotel has very nice rooms but the club level is not worth the extra money at all. I feel like we paid a good deal extra for absolutely nothing.
August 18, 2014
Rated 2 out of 5 by UnhappyColtsFan Not what we expected from a Westin hotel
We were placed in a 14x14 room that they considered to be a special room with benefits on the 15th floor. By checking the layout provided on the back of the door, it was the ONLY room this size & smallest on the entire floor. All night there was a continual clanging on pipes above us and beginning at 7 am more maintenance above. DID NOT sleep a wink!!! For the cost I was very disappointed! Not sure if we will give this hotel another try.
December 31, 2012
Rated 5 out of 5 by JenL11 Nice experience
The facilities are wonderful, especially the workout room and pool-top notch! The staff was friendly, accommodating and a pleasure to speak with. My tv remote didn't work and when I tried to call the front desk about it, my phone also wasn't working. I was with a business conference and I was really the only one who had that experience. Although, several people did comment about difficulties with the tv and remote. Everything was clean and tidy. I didn't really sleep well in those beds, however I am also the only person who had that experience. The shower was amazing! Will visit again!
July 24, 2014
Rated 4 out of 5 by JoelF Good hotel, but has a few things it can improve
Overall, the hotel is great, and has a wonderful location in downtown Indy. However, the pillows are mushy, need a bit more firmness.
Also, they didn't have my rewards number on the reservation when I checked in, and when I used the tea and sugar the first time, they never put more in the room.
August 18, 2014
Rated 4 out of 5 by SeanWI Great hotel, but not at the price
In town for GenCon and I made my reservation rather late, so there weren't many options left in the city center and what was left was at *extreme* demand-level pricing. The Westin only had rooms remaining on the executive floor (15), which come at a premium price on top of that. But I bit the bullet, reasoning it'd be an amazing room and that the convenience of being connected to the convention center would be completely worth it.
Along those lines I was rather disappointed to discover that the rooms themselves weren't any different than a standard guest room - same smallish size, same bed, bath and amenities. Perfectly comfortable, but for the increased price (particularly at a nice hotel such as this) I would have expected a small suite or a premium bath.
What *was* included was free internet access ($15/day) and a free breakfast in a restricted-access club lounge, which was admittedly quite good. The overall amenities of the hotel, including the conference space, is top-notch. (And being connected to the convention center was indeed a massive amenity.) Still, I'm left feeling that I did not get my money's worth.
August 20, 2014
Rated 2 out of 5 by Disappointed1300 This Westin Stay was a big disappointment
I have stayed at this Indianapolis Westin hotel several times since 2008. In the past, I've normally shared a 2 double bed standard room with my colleagues, but this year, we decided to upgrade to a suite. For the difference in price, the suite was a major disappointment. Overall, the room was acceptable, and we were able to sleep reasonably well. The only room defects were that one of the refrigerators did not cool, and one of the television sets did not work properly.
My biggest disappointment was with the staff at the front desk and with housekeeping. My group had requested early (11 AM) check in over a week in advance and was told that it would be no problem. When we tried to check in at 12:40 PM, we were told that the room wasn't ready. That part I could understand, but then we were forced to wait for two and a half hours. When we asked for an estimate of when the room would be ready, we were told that the front desk staff was unable to contact housekeeping or the inspection crew on that floor. So, the desk staff had no idea when the room would be ready. When I asked to speak to a manager after we'd been waiting for two hours, I was told that the manager was in a meeting a would get back to me. No one ever contacted me. Shortly after 3 PM, a much better front desk staff member came on duty and immediately transferred us to another room that was ready. My question is why this transfer wasn't done one or two hours sooner when the desk staff realized that our original room wasn't being cleaned, and they had no idea what housekeeping's status was on that floor. If this had been the only headache during our stay, I would probably just be annoyed, but the headaches with housekeeping continued through the first two days of our stay. No bedding was initially provided for the roll out sofa in our suite, and we had to call the front desk several times to get it delivered. Also, our room was not cleaned until 5:30 on the second day of our stay, and that was only after we had called twice (after 3 PM) to find out why it had not been cleaned. These secondary problems only seemed to reinforce that the hotel really did not care about making up for our initial inconvenience during check in.
On a lesser level, the complementary breakfast buffet fell below our expectations. On the first morning of our stay, the breakfast buffet ran out of bacon and eggs, and these were never refilled. The lack of any hot food items on Saturday and Sunday was also disappointing.
August 24, 2014
Rated 3 out of 5 by FrequentStarwoodLoyalist Service and Cleanliness needs improvement
Upon arrival in my room (late in the eve) I opened the mini bar. It had not been restocked and was 3/4 empty. The hotel was very nice to bring me complimentary snacks. However, even knowing the mini bar needed refilling and after my request, they did not refill the mini bar during my stay. Again, the staff was very nice, it just didn't seem to be a priority to keep the mini bar stocked.
I also don't like the rain shower hands and hand-held shower accessory. If you don't want to get your hair wet you have to use the accessory, which makes for an awful shower.
July 25, 2014
Rated 5 out of 5 by mml103 Great trip
In Indy for Gencon; Westin was terrific place to stay
August 19, 2014
Rated 4 out of 5 by DarcyMom In for White Coat Ceremony
Recently I stayed at the Westin Indianapolis during a brief stay to attend my daughter's Indiana University College of Medicine White Coat Ceremony. We had two rooms only this time but in 4 years we plan to return and will likely stay at the Westin--needing many more rooms at that time! I had to change reservation and then go back to original plan. Staff were very accommodating and we appreciated the support.
August 10, 2014
Rated 4 out of 5 by MM14 Quality Staff and Great Location
The staff was very helpful and when traveling for business that makes long days better. The hotel is in easy walking distance to restaurants. The only minor issue is the parking is expensive.
July 3, 2012
Rated 2 out of 5 by Jason2014 Not Happy with our stay
The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything.
I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going.
June 16, 2014
Rated 5 out of 5 by JoanConsuela Great staff, great service
The Westin provided great service during my 11 day stay for a convention. Convenient to the Convention Center with an enclosed walkway access, the hotel could not have been better. The staff were exceptionally attentive, the best I have encountered in the past year while traveling on business. I was there during the exceptionally hot weather in early July, yet the room remained comfortably cool, thanks to the advice to keep curtains closed which the staff also attended to. The hotel is also very convenient to other events and restaurants downtown. And the downtown area is alive with evening attractions and safe for walking. The rooms are comfortable and quiet, especially welcome after a long and busy convention day.
August 13, 2012
Rated 4 out of 5 by MrDavidR Business Stay
Love the remodel. Staff is very friendly and recognizes my return trips to the hotel.
Room service was slow. I waited over an hour for a cobb salad! The dressing was forgotten and took another 15 mins! Very unhappy with room service this trip. The person on the Service Express line apologized but offering nothing for lateness of both items. I expect better from this level of hotel.
August 6, 2014
Rated 3 out of 5 by ddsracefans Perfect Location but lacking in Cleanliness
Yes the bed is nice but,you'd think for an expensive Westin hotel the environment would be kept cleaner and nicer.
The elevators looked dirty and the cleaning staff seemed lax.
August 11, 2014
Rated 5 out of 5 by Patty915 Bed was very comfortable
The Westin was wonderful. Location very convenient to the beautiful city and to the Wedding we were attending!! Bed was very well dressed and comfortable.
August 11, 2014
Rated 3 out of 5 by DisappointedInIndy A hotel stay could always be worse?
My husband and I booked 2 rooms for our 8 friends, one in each of our names for a large annual convention near The Westin (Indy - Downtown). My husband arrived at 1 PM and had no trouble getting his hotel room. He sent me his room # so that I could unload my baggage & get my friends checked into their room upon arrival. I checked in our 2nd room & noticed it was the SAME room # my husband had checked in. The front desk had shut off his keys and gave me the room. I managed to get my husband down to the front desk & we straightened out the inactive keys situation. Unfortunately, they didn't have a 2nd room clean yet to give to me. They took down my phone number and indicated they would call me to let me know that our room was ready. No one ever called. After a normal dinner time at a nearby pub, I went back to the front desk and asked about a room. They only had a King + pull out by that time, which is less than suitable for the 4 large people who would be sleeping in that room. Feeling as though we had no other choices, we accepted the room. The clerk offered us free internet for the weekend for the hassle. Now back to my husband's room, I will merely list out the difficulties which are typical for lesser hotels than the Westin and will probably be familiar: (1) not enough towels. (2) Repeated contact to Housekeeping to obtain more towels each day (3) No housekeeping service for one morning where occupants weren't out until 10 AM despite a request to housekeeping (4) Very small bathroom; difficult to turn around. (5) No bathroom fan/vent. (6) A hotel trash can on the premises was overflowing & unchanged for the duration of our stay. (It was very distinct in appearance and smell as you exited the building on a side door. There was a turkey leg sticking out from one side with flies all over it and an old-fashioned Coke bottle next to it. We first noticed it Friday night and it remained in the same state through our departure at 2 PM on Sunday.)
In an effort to be fair to this Westin, here were the high points of service (a) the concierge & valet services staffed very kind people who assisted us quickly. (b) Lines at the front desk went quickly. (c) Any staff seen in the hallways were courteous and appeared happy (smiling).
Here are some additional points which met my very basic hotel expectations but I would not allow this to change my overall experience: (i) Bedding & pillows were of good quality; soft & supportive. (ii) Housekeeping encourages the reuse of towels & bedding where occupants are willing to participate. (iii) The provided shampoo, conditioner, hand soap and lotion were a fantastic scent.
Of the 3 downtown hotels our group of friends has stayed over the last 8 years, this stay was by far the worst, but as you can see above, there are some good things about the service. This hotel likely will not make our list next year as we might be better suited to try something completely new over the Westin.
August 18, 2014
Rated 5 out of 5 by moonbeam2 excellant location
great location. good food. always clean. starbucks on site.
August 11, 2014
Rated 2 out of 5 by Courtney Rude, rude, rude
I have worked in the hotel business in the past. So I understand that dealing with large numbers of people, such as a wedding group, can be difficult. However, it does not mean that Customer Service is not needed. I have never stayed anywhere and felt that I was an inconvenience to the people that worked at the hotel, until my stay at the Westin downtown Indianapolis. The younger man that works in the valet was one of the only people that I would describe as polite and helpful. I wish I would have got his name, but at that point I was so happy to be leaving that I didn’t think about it.
I would not recommend staying at this hotel. I hated having to go and talk to anyone at the front desk. There was so much miscommunication between everyone that works there. I would call from my room and be told one thing, only to find out that when I would get to the front desk that what I was told on the phone was not an option. When there is miscommunication within an organization it should never be the customers fault. The front desk staff of this hotel would point their fingers at each other and not handle things in a professional and productive manner. The word rude is the best way to describe those that work at this hotel.
November 21, 2011
Rated 5 out of 5 by Karenwagner138 Wonderful hotel!
We had a wonderful experience at the Westin. Met all our expectations and beyond. Close to everything we needed. Would definitely return next time I need housing in Indianapolis.
August 9, 2014
Rated 5 out of 5 by PammieSue Conference stay in Indianapolis
My recent stay at the Westin for a conference exceeded my expectations. The renovations are beautiful, room was clean, conference meals were very good, and the staff was friendly and attentive. Great central location in downtown Indy. I opted for the "eco" plan whereby my sheets and towels were not changed daily (but were available if requested). I appreciate that option. Bottom line: I am happy to recommend the Westin Indianapolis.
July 29, 2014
Rated 2 out of 5 by KarYanSi Comfortable - Bad Room Service
Room service stated a limited menu after 11:00pm. We called at 12:15am as soon as we got to our room and they had 2 items left on the menu - a ham and cheese sandwich and house salad. We paid $72 and received the most pathetic ham sandwich and salad you can imagine. We also requested extra towels & sheets/blankets twice - and finally received sheets but still no towels. Definitely not the Westin quality we were used to receiving.
July 29, 2014
Rated 4 out of 5 by Lucy1Rickie2 This hotel was very accomodating. The staff was outstanding
Terrific experience. Very clean and comfortable. The staff is very responsive, helpful and accomodating
August 8, 2014
Rated 1 out of 5 by lilly13interviewer not recommended
my suit and shirt for my second day interview was stained by the uncleaned iron in the room. the manager promised to laundry them for me. thank of goodness I double checked with them in the night and next early morning, otherwise they could only make it ready as early as the next afternoon.
the curtain is broken also they need a better charger outlet on the table
the host in the restaurant for breakfast is not friendly, she madly emphasize Their rule to tip the waiter directly.
check-in is also slow due to the computer problem
Anyway, they kind of made it up for me and at least did not ruin my interview fortunately. this is the only positive part for my stay.
May 20, 2013
Rated 5 out of 5 by darien0120 Nice Hotel
This is very nice Hotel within walking distance of all the major venues in Downtown Indianapolis. Staff were excellent and friendly. My only drawback is that the beds were too hard for me.
August 4, 2014