Rated 2 out of 5 by hooiser50 Excellent location
Wonderful view, great shower, excellent location to convention facilities, aging facility, toilet did not flush properly, bathroom sink leaked, room service was poor, overcharged at checkout. We stayed five days and would NOT return.
June 25, 2013
Rated 5 out of 5 by Fan2001 Always Great
The hotel never fails to meet expectations.
June 14, 2014
Rated 4 out of 5 by Griffin Personal Touch
Received a welcome email from Front Office Manager which was a nice touch. Clean comfy room with great views. Facilities were wonderful and the staff was very helpful in suggestions to eat...
Griffin SPG Platinum
September 15, 2013
Rated 5 out of 5 by MVR03 Hotel staff was very attentive
Everybody was very pleasant and willing to help with any questions or details. Very clean and comfortable room. Great location, center of everything.
April 28, 2014
Rated 1 out of 5 by Dis111 Would not visit
I have been back from my for two days and have called three times asking for a copy of my charges. The hotel must not have email since they cannot seem to send my charges to me.
March 30, 2014
Rated 5 out of 5 by Dirbert64 This hotel is wonderful
Best hotel we ever stayed
June 3, 2014
Rated 1 out of 5 by Csurvivor4 Disappointed
First stay was not a good one. Didn't appreciate sleeping on a mattress with no linen. Called for linen never got it. Very disappointing
From this experience I can't say I would recommend
September 15, 2013
Rated 5 out of 5 by DrNickyD Awesome experience
This was a great stay for me as I stay at the Westin for a full week. Centrally located and the staff was very helpful, especially Ed at the front desk.
April 3, 2014
Rated 5 out of 5 by Sue1213 Room Fan
The fan in my room ran and shut down too frequently, which interrupted my sleep. I was unable to set on a constant run mode.
April 25, 2014
Rated 5 out of 5 by smengi2 Friendly surroundings and staff
Good experience. Hotel in great shape after re-do---staff very friendly and courteous--has been a good experience every time I've stayed.
April 7, 2014
Rated 5 out of 5 by CD14 Great Hotel and Staff
Stayed here for my 40th. The staff was alerted to this and I received presidential treatment. It was awesome. Hotel was clean and staff was great.
March 17, 2014
Rated 5 out of 5 by JeannieJ Great place to stay
The room and accommodations were delightful. Downtown Indianapolis is beautiful.
May 9, 2014
Rated 4 out of 5 by NYCresident my review
Great work desk and chair, internet expensive but responsive when it works. Bed a bit too soft. Fragrance of soap and shampoo a bit off-putting
March 17, 2014
Rated 2 out of 5 by arm299 Not a Great Hotel
You have to pay for parking either valet or public parking garage a block away. Room bathroom was disgusting. However most of the staff is very courteous and helpful.
July 6, 2013
Rated 4 out of 5 by BookWorker5 Hotel conveniently located.
I had a conference at the convention center and this hotel was idea of getting back and forth - close and convenient and a great restaurant.
March 17, 2014
Rated 4 out of 5 by C5012 great location
staff was great and bedding was comfortable
May 16, 2014
Rated 1 out of 5 by thomasoommen Construction work through night time
There was construction work going on through the night time and it was very disturbing for the guests to sleep. Also the hotel and room was not clean.
December 12, 2013
Rated 5 out of 5 by Sandb Perfect location
Great spot. Right on the start line!
May 17, 2014
Rated 5 out of 5 by gary478 great clean rooms
Great frindly people, clean rooms, the staff is always friendly and helpfull.
April 28, 2014
Rated 3 out of 5 by Dstanton34 Tired old hotel
How can you have non dairy creamer in this room ? Every Westin does offer half and half. Room service did bring milk but then I have to tip $2.
October 5, 2013
Rated 5 out of 5 by Fan2001 Great Stay
The room and service were great as always.
May 10, 2014
Rated 4 out of 5 by realconnections This hotel staff cares.
I appreciate a team who cares. This was true of my stay. All of us need to unleash our passion for serving others.
March 20, 2014
Rated 3 out of 5 by FamilyGuy Tired
This hotel was once great, however it is badly in need of a refresh. Simple things like having electric plugs on the desktop are missing.
December 8, 2013
Rated 4 out of 5 by GWMover Conference Goer
One of the best hotel experiences I have had in a long while. I would recommend this place to anyone!
April 3, 2014
Rated 4 out of 5 by TB1234 Service was good but noise woke me up!
Room was good. Staff was great. Shula's steakhouse was excellent as usual. Walls seemed to be very thin. Heard neighbors getting up at 5am.
April 9, 2013
Rated 5 out of 5 by Christy77 Excellent Customer Service
Everyone at this hotel was extremely courteous and friendly. They could not have made us feel more welcome.
March 23, 2014
Rated 5 out of 5 by Fan2001 Great Hotel
The hotel, staff and upgrades are Fantastic.
May 6, 2014
Rated 4 out of 5 by WineAdvisoryGroup Good Option for Downtown
If you're a Starwood member, this is a good option for downtown. Great location. Yes, facility could use a little TLC, but still fine.
April 7, 2013
Rated 2 out of 5 by Hoosiersteel AC Issues
I stayed July 6th and 7th in SPG King Suite 709 and the Bedroom AC was not up to the task of keeping the BR cool. When I first went to the room the BR AC was not cooling at all and after a half hour of waiting for the compressor to come on, which it didn't, I called the Front Desk to report the issue. I waited an hour and no one ever showed up we decided to go to dinner. We came back a few hours later and the AC was still not working. I called back down to the desk and reported the issue again and waited about an hour again no one showed up. I had to go into the BR and noticed the AC was cooling so I called back to the Front Desk to let them know it was working. Sometime during the course of the night the AC quit working again and I woke up in the middle of the night the bed and I were soaked with sweat. I changed clothes and went back to bed after finding a small dry spot to sleep. The next morning I went to the Front Desk to report the problem and was told it would be taken care of, they did provide some compensation, so we went to breakfast only to return to the room to find the bed made but still no AC. So I made my 4th or 5th call/trip to the Front Desk for the same issue to report the problem still wasn't fixed. About an hour later the 1st person showed up to my room that I saw to fix the issue. The AC worked great all day until, you guessed it, that night. For the 2nd night in a row I had wake up drenched in sweat, change clothes and find another dry spot to sleep. I went to the Front Desk again to report the issue again and was told that they couldn't compensate me again even though they never fixed the issue but offered me SPG points. I told the Front Desk person why would I want points for a hotel brand that I wouldn't be staying in again. All I got was a blank look.
My girlfriend has been staying here for years for work and has told me that this is not the norm and we plan on coming back to Indy in Aug and has convinced me to give it one more try.
July 9, 2014
Rated 1 out of 5 by BW1959 TERRIBLE HOTEL FOR WESTIN
Horrible hotel, small bathrooms, no hotel bar ( located in Shula's) customer service was bad. Stay away, lots of other options
May 20, 2013