Rated 4 out of 5 by Joe1354 Perfect location
Was there for a conference. Perfect for a conference (connected). Staff was excellent. Can certainly use a lobby bar. Shula's is nice. Rooms very clean. Would recommend for anyone staying in downtown Indianapolis (for a conference or sporting event).
March 15, 2014
Rated 3 out of 5 by Earth7odess Not what I expected but...
The parking expectations were confusing as there was lots of construction scenes in front of the hotel. Upon arriving, I was overlooked for nearly 30 minutes by valet workers. Stood in line for about 20 mins to check in. Valet woker said he would get me a cart to put my luggage on. I waited another 15 minutes; he never returned. So, I had to struggle with all my luggage through the lobby, to the elevator to the 9th floor and again to my room which was literally located at the opposite end of the hall. I expected a more clean, decorated and polished look but the hotel completely lacks the luster that it advertises.The rooms were clean, but plain in all. Everything costs extra and is over priced at this facility including wireless internet access! (even McDonald's offers free WiFi!) You even had to have some sort of prestigious status to get a continental breakfast there! This was my first visit to this hotel and I expected so much more for the $ spent to stay there. I have stayed at lower end hotels that offer more for less money.
November 11, 2013
Rated 5 out of 5 by Lillipup Westin is Wonderful
Our stay at the Westin was fabulous....the staff from the front desk to maintenance to servers and housekeeping were all welcoming and helpful. WTG! Kudos!
July 8, 2014
Rated 2 out of 5 by JA7777 How do I get a receipt?
Ok hotel -- service sub par. Long lines to checkin/out. Figured I could skip the line and get receipt online -- nope, they can't do that. Need to want 48 hours while call center requests receipt from hotel. Really?
June 2, 2014
Rated 4 out of 5 by TH195 Nice staff
The staff went above and beyond. My son in law didn't know how to tie his tie for the wedding we were attending, so the bartender did it for us. Very nice!!
July 7, 2014
Rated 4 out of 5 by BettyC Great Location
We enjoyed our stay in the heart of downtown Indianapolis. So many restaurants and things to do. Also a full service Starbucks!
July 15, 2014
Rated 4 out of 5 by poisson Stay Green
I am delighted to know that guests are rewarded for helping save the environment, with the $5 voucher each day we do not require room cleaning or new towels every day.
June 30, 2014
Rated 4 out of 5 by ARG1 Much Improved
Not sure how many floors have received the upgrade, but the room I was in was much improved from previous stays. I can easily see the investment they have made to bring, what was once a poor example of a Westin, this hotel up to par.
April 9, 2014
Rated 5 out of 5 by jeannie24 going greem discount, conciergre, very friendly desk
going green discount, conciergre, very friendly
July 28, 2014
Rated 5 out of 5 by Fan2001 Why Do I Stay at the Westin Indianapolis
The front desk clerks can make your worst day seem better. The Club Lounge is always there with that little suprise to brighten you day. The best of all is the Westin bed and bedding always perfert for the perfect nights sleep.
March 31, 2014
Rated 5 out of 5 by MKG77 Westin went above and beyond!
I hosted a tasteful and lovely Bachelorette Party on May 3. The Westin helped make the event superb -- we were well cared for and received excellent attention all weekend. The rooms were beautiful and comfortable.
May 5, 2014
Rated 3 out of 5 by Trainer1234 Continental breakfast not very good
average stay. staff was reasonably friendly. parking expensive, continental breakfast not initially offered to gold member and it was not acceptable.
June 29, 2014
Rated 2 out of 5 by hooiser50 Excellent location
Wonderful view, great shower, excellent location to convention facilities, aging facility, toilet did not flush properly, bathroom sink leaked, room service was poor, overcharged at checkout. We stayed five days and would NOT return.
June 25, 2013
Rated 4 out of 5 by Jw2014ch Cjh
Loved closeness to Lucas oil stadium an eatery choices. Felt rates were competitive.
July 18, 2014
Rated 5 out of 5 by Reconone The Weston, Indianapolis
My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time!
June 24, 2014
Rated 5 out of 5 by Witness Excellent Staff
The staff at this hotel go above and beyond to give assistance in every way possible.
July 17, 2014
Rated 3 out of 5 by martin541 Staff was great
The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day.
The staff was great otherwise.
June 25, 2014
Rated 5 out of 5 by BarExaminee Best customer service
The Westin Indianapolis offered premier customer service, the best I have experienced in the last twenty years. Staff held the door for me, smiled, and were both efficient and quick.
I ate breakfast at Shula's both mornings of my stay. The buffet was well-stocked with a variety of items not commonly seen at other lesser hotel chains--frittata and real English bangers, to name two. Service at the restaurant was every bit as professional as at the concierge, valet parking, and front desk.
My room had recently been refreshed and was spotlessly clean. The bathroom had modern fixtures. I especially enjoyed the showerhead in the bath--my shower was like standing under a waterfall. I also liked the easily accessible power outlets custom-fitted onto the room's lamps and furniture. Made it easy to find a plug when I wanted to charge my phone or laptop.
I would ABSOLUTELY stay at this hotel again. In fact, it's become my go-to hotel for downtown Indianapolis overnights. Fantastic location, directly across from the State House and near Lucas Oil Stadium.
But, really, what sets apart this hotel is its professional staff, who seemed genuinely concerned that I enjoy my stay. Excellent service. And, to clarify, I was only a law school graduate taking the bar exam, not a celebrity or big-wig.
July 31, 2014
Rated 4 out of 5 by Griffin Personal Touch
Received a welcome email from Front Office Manager which was a nice touch. Clean comfy room with great views. Facilities were wonderful and the staff was very helpful in suggestions to eat...
Griffin SPG Platinum
September 15, 2013
Rated 5 out of 5 by bake18 Great place to stay.
This place was at the center of many amenities. Walking distance to the zoo, state park, mall and many wonderful restaurants.
July 1, 2014
Rated 5 out of 5 by Nuts4U Very comfortable
This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming.
June 24, 2014
Rated 5 out of 5 by Bobbie24 Food
Would have been nice to have a not so expensive restaurant for breakfast and lunch.
July 12, 2014
Rated 4 out of 5 by STLbiztraveler June stay
The hotel is conveniently located, beds were very comfortable and the amenities are good. I would recommend and stay here again.
June 19, 2014
Rated 5 out of 5 by Walker73 The rooms are very nice.
The hotel is very nice and the bed was comfortable.
July 14, 2014
Rated 1 out of 5 by Dis111 Would not visit
I have been back from my for two days and have called three times asking for a copy of my charges. The hotel must not have email since they cannot seem to send my charges to me.
March 30, 2014
Rated 1 out of 5 by Csurvivor4 Disappointed
First stay was not a good one. Didn't appreciate sleeping on a mattress with no linen. Called for linen never got it. Very disappointing
From this experience I can't say I would recommend
September 15, 2013
Rated 5 out of 5 by Delie This hotel has great features.
I ditto the comment above.
July 15, 2014
Rated 5 out of 5 by MVR03 Hotel staff was very attentive
Everybody was very pleasant and willing to help with any questions or details. Very clean and comfortable room. Great location, center of everything.
April 28, 2014
Rated 5 out of 5 by mick1332 First time
Loved the room and the view. All the staff were a great help and made our stay very enjoyable.
June 16, 2014
Rated 2 out of 5 by arm299 Not a Great Hotel
You have to pay for parking either valet or public parking garage a block away. Room bathroom was disgusting. However most of the staff is very courteous and helpful.
July 6, 2013