Rated 3 out of 5 by Kelly Not the best of hotels for downtown
Stayed here for a conference and wasn't happy with the hotel overall. The bathroom has mildew and mold on the shower walls and ceiling for lack of a vent in the bathroom. Maid service wasn't good at all. Our room didn't get cleaned, Major bathrooms were closed for cleaning during the day,leaving you to run all oveer the hotel to find one.
May 13, 2013
Rated 1 out of 5 by obstacleracer76 Worst Westin Ever!!!!
I have been loyal to the SPG brand for years, as a Gold member I have stayed at many properties t/o the country. I have never been more disappointed in a hotel in my life than I was with the Indy Westin. The staff were not in the least bit accommodating or even courteous. My wife & I were made to feel like a bother when we asked for anything. This property needs to work on customer service as its far from the SPG standard. The rooms are rundown & dated,,,not much of a value IMO. We will spend our money somewhere else in the future & I suggest you do the same.
March 9, 2013
Rated 2 out of 5 by Deeee Low end of high class hotel
This hotel is showing it's age. Bathtub needed new caulking, faucets in tub actually shifted a good inch side to side. I went down to make a complaint about the maid not showing up to clean my room until 5:45 PM. The person at the desk made excuses rather than an apology, saying "they have until 7pm to get the rooms done, and we have over 500 rooms here." They didn't ask my room number to even check into it. I was at a conference all day and didn't want to stand and wait for the maid to clean my room so I could finally relax. Front desk staff very snippy. Not the quality of a Westin I am used to. Won't go back.
August 7, 2012
Rated 1 out of 5 by bab2013 frank feedback ..
rooms at the westin indianapolis are dated. No drawers, fridge without microwave. Lots of noise in night due to all the noisy blowers and appliances. just felt I was living in the 90s. Also calling room service was directing me into personal phones and voice mails.
Hope this will help improve your hotel. I like westins but this one needs to be upgraded to the 21st century.
April 14, 2013
Rated 4 out of 5 by TB1234 Service was good but noise woke me up!
Room was good. Staff was great. Shula's steakhouse was excellent as usual. Walls seemed to be very thin. Heard neighbors getting up at 5am.
April 9, 2013
Rated 3 out of 5 by cheermom crazy room set up
When we checked in at the Westin - there was nobody at the desk. After waiting for close to 10 min, we finally asked the valet to call somebody. The man that came out to check us in was rude & acted like we were inconveniencing him. After he typed all the necessary info into the computer - he answered a phone call & handed me my room key with the number written on the card. I stood at the desk for a bit longer & he finally turned his back to me - guess this signaled he was done with me. Upon entering our room - there was no closet, no luggage stand. Will we stay at the Westin again - possibly. We were there for a large cheer competition & it was convenient with the skywalk to the convention center. We were disappointed in our room set-up & the rudeness of the reception person.
January 18, 2012
Rated 3 out of 5 by CRBY Great location but...
Great location. The public areas (restaurant, lobby, meeting rooms, etc) and staff were Westin quality. The rooms were not Westin quality. The double queen bed rooms were not queen beds, they were full size double beds. The bathroom was very small and dim. The water pressure was very poor, in the whole hotel not just my room. The sink and tub did not drain properly and the shower head was coming out of the wall. The front desk staff, conierge, housekeepers, meeting staff were all top notch. But the valet was a joke. We arrived Friday night an valeted. Saturday at noon we left to walk to lunch and our car was still in the driveway with the keys in it from 20 hours ago! No one knew why. No one called us. No one moved the car. I'm glad it didn't storm, or worse, no one drove off in it.
June 18, 2012
Rated 3 out of 5 by Disappointed2222 Disappointed
I typically am impressed with the service, facilities and treatment at SPG properties,but not this one. Upon arrival, I identified that I was an SPG Gold member and received no recognition for this whatsoever. I was lectured that because I was in a room contracted by my corporation, my Gold status "didn't count". This is not how you run a brand loyalty program. I not only travel on corporate rooms, but own an SPG Vacation property, and have input to where my corporation finds lodging.
Also, the tub in my room did not drain properly (a pet peeve of mine as I don't like standing in ankle-deep water while taking a shower).
December 15, 2012