Rated 1 out of 5 by mrssmith217 mrssmith217
**Terribly rude receptionist.
**Didn't have the room we ordered & pre-paid for online - so to keep us from checking out, we had to move 3 times.
**LEFT US STRANDED AT DINNER WHEN THEIR CONCIERGE PROVIDED TRANPORTATION.
**Had to walk back to Hotel after dinner. I had double hip reconstruction surgery last year - THIS WAS RIDICULOUS!
**Asked for late check out, housekeeping knocked on door at 8:00 am said was told to come clean room. When I complained, the front desk said, "Get some rest, nobody else will bother you." 1.5 hours later, the front desk called to let us know our late check out had been approved.
**By then, my anxiety level was maximize. We packed and was gone in 30 minutes.
**HORRIBLE EXPERIENCE EVER!
May 19, 2015
Rated 1 out of 5 by mrssmith217 MOST HORRIBLE EXPERIENCE EVER!
These people lied to us, got smart with us and gave us a room the size of a cat can. After we checked in and made it to our room, my husband started calling other hotels in the area, and I headed down stairs. To prevent us from checking out, they moved us 3 times. The lady at the front desk that got smart with me did not realize it, but after she fixed our room situation, I heard what she called me when her & her supervisor got on the elevator to leave the floor. (I've traveled the world over & back - never has my husband & I EVER been treated so disrespectful). In ALL my years of traveling & staying at some of the finest hotels - NEVER, NEVER in my life have I EVER written such a review but this ONE is due. Then, if there was a need to put icing on the cake, Saturday evening we had requested the concierge arrange a limo to provide tranportation to & from dinner. Being this is something they advertise in the breezeway upon pulling onto the property, I never dreamed at 5 minutes before losing our reservation, asking the concierge what's going on as the limo is now 10+ minutes late, finally a guy in a 4-door Toyota Corolla pulls up to take us to Ruth Chris. I had no words. At this point, we were numb & running on pure hope to no avail. Once we arrived at the restaurant, we asked the driver how do we reach him to let him know we're ready to go back to hotel? He had no clue what we were talking about & said, "I just gave u a ride for a friend! Call hotel." OMG! WOW! Our whole dinner a waste trying to reach the hotel to obtain transportation BACK! When I would call, they would say, "No worries call u right back, Eric, dropped the ball, so sorry." No call back. When I called back in Eric was clocked out for the night. I GOT THIS SAME RUN AROUND only they used a different name EACH time, but NEVER did we get a call back. On the 3rd time calling back, they quit taking my calls and I HAD to use my husband's cellphone to EVEN GET THEM TO PICK UP the phone!!! THEY LEFT US STRANDED THERE! I HAD DOUBLE HIP RECONSTRUCTION SURGERY LAST YEAR! WE HAD TO WALK BACK TO THE HOTEL! My blood pressure & anxiety are both STILL off the chart and have had to call in sick yet another day from work due to all the added stress! All this u ask? Because we were coming in for a family emergency. My Mom-in-Law was at Methodist Hospital. My husband & I NEEDED to stay close and we're traveling with our 2 Babies (Bear & Carmen - pure bred Border Collies & highly trained & disciplined). We went online to get a rate and wanted to confirm they had the type of "suite" we always get when traveling & verify the pet friendliness! ALL WAS GOOD UNTIL WE GOT THERE! THEN, we couldn't leave the dogs alone in room, we had to provide a deposit based on our spending habits...etc. Everything I cleared the night before was now against hotel policy (even though we explained our family emergency & we personally called to clear it the night before). Oh! I could go on and on....we were there for almost 5 miserable days! NEVER again! I do not appreciate being lied to as ANY reputable business should have a "Code of Ethics." THAT'S unacceptable! They tried making it up by comping valet parking @ $42/day but that's a far cry from what it would take to EVER step foot on Westin Hotel's property again! Not worth the stress, pain and anguish I'm going through still evenmore today. I am still hurting so bad from them leaving us STRANDED and having to walk back to Hotel! This hotel is what I will think of when I now hear the song "Hotel California."
Terribly Disappointed Travelers
May 18, 2015
Rated 3 out of 5 by Olik not the best choice for such money
The hotel is good, but no more. My greatest complain is that they charged my card twice. They had put a hold on my card when I checked in, but it was not released when the final bill was processed. The hotel did not answer my email, and I solved the problem with the help of my bank, but it was a waste of time and nerves. It should not go in such a way. I would not recommend this hotel.
P.S. The toilet was broken, and I had to open the cistern and fix the system myself every second time.
May 12, 2015
Rated 2 out of 5 by Weidemann2008 FDIC 2015
The rooms were very small for a hotel of this caliber. All the towels that we got from housekeeping smelled strongly of body soil with a slight hint of detergent. When we asked for more towels the new ones smelled just as the first set. I'm going to guess they were just old. Half the second showerhead attachment in the room did not work. There were to many pieces of furniture crammed into the small room. Overall I was not impressed by the hotel and the room did not meet my expectations at all. Given this experience unfortunately I would not stay at this location next year. I hope to be contacted by the corporate office.
May 10, 2015
Rated 4 out of 5 by BrianChi Convenient
stayed here for the Big Ten Championship game, easy to get to the stadium. My friend stayed in the front part of my room and called down twice for sheets/blankets that never arrived. He ended up going down to the front desk at 1am trying to get things to sleep.
April 25, 2015
Rated 1 out of 5 by Belke Threw out our belongings
First day housekeeping took our towels and did not leave replacements, second day they took the bathmat and did not leave a replacement. Then on the morning we were going to checkout we went down to the ballroom for the conference we were there to attend and came back to the room at 10:45am to finish packing the last of our belongings to checkout (which is noon) and housekeeping had set half our stuff out in the hallway and threw away the other half which we didn't realize until after we left the hotel. Manager offered a membership in their awards program which we feel is a poor solution because we rarely stay at any of their hotels.
April 21, 2015
Rated 5 out of 5 by Mara50 This hotel is in a very good location
Rooms were beautifully renovated
April 19, 2015
Rated 3 out of 5 by whistlerpotpie Not ready for big events
I was there for the NCAA Final Four tournament in March 2015. The staff was simply not ready for a full capacity hotel of partiers. Our room wasnt ready, room service orders took 45 minutes plus, Shula's service was terrible. You gotta staff up for capacity. Plain and simple.
April 11, 2015