The Westin Indianapolis

  • 50 South Capitol Ave.
  • Indianapolis,
  • Indiana
  • 46204
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 256 reviewers.
Rated 2 out of 5 by Guest Service Issues Stayed in a King Plaza Suite, which was described as having a King sized bed and a sleeper sofa. The "sofa" was a very small loveseat that only slept one child, so we needed an additional roll away bed for our other child. The room was VERY warm in the late afternoon, and we called the front desk. They sent a technician up, who was able to eventually fix the problem as we attended an event in the hotel. The tech was pleasant and friendly, and resolved the issue. However, after returning to the room to sleep, we opened the sleeper "sofa" to set it up for our 10-year old. We then discovered there were no linens or pillows for this bed. We called the front desk, and they said they would send linens up. It took well over 45 minutes, and an additional two calls to get our linens, with not so much as an "I'm sorry"... and kept our son up until almost 11:00 waiting for his bed to be able to be made. The next morning, we discovered we were charged TWICE for valet parking ($84), in addition to TWO hold for incidentals on our credit card ($50 & $51.12). Upon speaking with front desk at checkout, it seemed like this double charge was confusing for them on how to resolve it. After a lengthy process, I was told that since our room was prepaid, we were only going to be charged $20 for the valet parking, and would receive 1,000 SPG points "for all your troubles". I let them know I didn't use this hotel enough for any points to really matter, and they just said "I'm sorry", nothing further. During this whole time I was assured multiple times that NO OTHER CHARGES other than the $20 valet fee would be charged to my card, and no holds were in place for ANY amount. Today, we discovered that not only are the $50 and $51.12 charges held on our card, but an $84 charge-hold was added TODAY, when we checked out YESTERDAY. After searching the website for a phone number, tried the hotel and their billing/accounting is only open M-F 8a-4p... not at all convenient for me. Tried the SPG Preferred Guest line, and was told they couldn't do anything other than transfer me to the hotel, or to corporate, who could take a report and contact the hotel. I chose the corporate route, and they ended up transferring me to a front desk supervisor at the hotel. That supervisor asked me if the charges were made or pending, which I told her they were pending... she said "they will fall off". She could not answer to why were were charged ANYTHING today, and why we had TWO pending charges for "incidentals" for only one nights stay. She said, "You'll have to talk to accounting, and they aren't in until tomorrow". Again, convenient for them, but not me, the guest. Now I have to wait for them to call me, and see if they can offer an explanation for any of this, and an explanation as to why their front desk told me one thing, yet another happened. VERY FRUSTRATED with the Westin, and not the service I expect when paying over $300 for one nights stay. Please be aware that you "Final Folio" doesn't actually reflect the charges/holds they place on your credit card. July 23, 2015
Rated 1 out of 5 by Dissatisfied Guest My experience was not a very good one. It began to go bad at the registration desk the Receptionist was rude and disrespectful. She had a line of people waiting to be checked in when a guy ran in from the outside straight to the desk saying "gold card," stepping in front of me, I said "Excuse me! But you need to go to the end of the line we've been waiting for our turn and you can do the same." Your receptionist would not check me or anyone in until she had someone else to check him in ignoring all the people standing in line. I find this very disrespectful and in very poor taste. Your receptionist need more training in people skills. July 20, 2015
Rated 5 out of 5 by This is a 5 Star Hotel I travel a lot and my assistant picked this hotel and never normally stay in a Westin. I was concerned about the reviews and well, after this weekend I'm sold. From the parking staff, bag handlers all the way up to the amazing staff at the restaurant. The food there is amazing. Big Thank you to Eric for is help July 14, 2015
Rated 4 out of 5 by Overall good The hotel was overall good. Friendly staff, comfortable rooms. Restaurant is excellent. My only complaint is parking. It should be part of the room or at the very least reasonable for guest. July 11, 2015
Rated 5 out of 5 by Fine Hotel in Indy I stayed at the Westin for a big convention at the Indianapolis Convention Center. The Weston is conveniently located just across the street and connected via a covered overhead walkway. Check-in was easy and the whole staff were very friendly, courteous and accommodating. I opted for the upgrade to the executive level that included free breakfast, in-room Wi-Fi and evening appetizers. My room was spacious, with large flat screen TV, desk, king size bed, sofa and easy chair. My only real complaints would be that they only supply two packages of coffee (additional packages are available for sale) and that the "green option" for saving water also means that you get no maid service at all (make your own bed, etc.). The rooms do include a nice robe and the bathroom, closet and shower are very nice. The breakfasts were fine, usually with scrambled eggs, bacon or sausage, sweet breads, cereals, a selection of drinks including coffee, milk, juices and a variety of fruits and snack packs. The evening appetizers were enough for dinner, if so desired, and included tacos, chicken breasts, etc. Attendants were there to clear the tables and provide any assistance needed. All in all, the Westin stay was a very enjoyable experience. July 8, 2015
Rated 4 out of 5 by Very nice stay, but parking issue We enjoyed our stay for a wedding held nearby. Service was polite and prompt. Room was clean and fine, bathroom surprisingly small for a downtown luxury hotel. We arrived on 7/3 and attempted to self-park in the underground parking. The first accessible level was closed for power washing, and after parking one level down, we checked in and realized that valet parking was probably smarter as we would be coming and going with our car. We flinched at the 42.00 a day ycost, but it was a Holiday weekend and could not be assured of finding street parking. The staff was polite and always prompt to bring us our car, but we noticed immediately the next day the car was filthy and obviously had been parked under the aforementioned area that had been power washed. Not really the fault of the staff, but feel like this should not have happened in valet parking. Should have been some better communication with the parking garage. We were in a hurry to leave town Sunday morning the 5th so did not have time to complain. Inspected for damage seemed to be just LOTS of DIRT. July 6, 2015
Rated 2 out of 5 by Naked man in the elevator Customer service careless and rude. Naked men in the elevator. Housekeeping did not give the $5 "go-green" coupon even though I placed the sign. The restaurant doesn’t have soy milk or other alternatives for lactose intolerant guests. Wake –up called requested but didn’t received it. Breakfast room service request but did not received it. Not worth the price. July 1, 2015
Rated 4 out of 5 by Food Service The club level breakfast is basic but good. My biggest issue is with the Shula Steakhouse in the hotel. I stay at this hotel and eat at Shula's at least 3 times a year. Shula's food is excellent however the service has been steadily getting worse. On this visit I stood at the hostess station for 10 minutes and know one ever came out. A couple was also waiting and had not seen the hostess for 15 minutes. I left and went off property to get something to eat. The next day I gave it another try. I was seated promptly but there was no follow up service by the waiter after food was brought to the table. I wanted to order dessert but waiter ignored us. I had to waive at the waiter to get his attention so I could get the check. And it took two requests before the check was actually provided. June 29, 2015
  • 2015-07-30T21:14:57.011Z
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_256, tr_256
  • loc_en_US, sid_1033, prod, sort_default
2 3 4 5 ... 10 next>>