Rated 1 out of 5 by lilly13interviewer not recommended
my suit and shirt for my second day interview was stained by the uncleaned iron in the room. the manager promised to laundry them for me. thank of goodness I double checked with them in the night and next early morning, otherwise they could only make it ready as early as the next afternoon.
the curtain is broken also they need a better charger outlet on the table
the host in the restaurant for breakfast is not friendly, she madly emphasize Their rule to tip the waiter directly.
check-in is also slow due to the computer problem
Anyway, they kind of made it up for me and at least did not ruin my interview fortunately. this is the only positive part for my stay.
May 20, 2013
Rated 1 out of 5 by tj2013 Horrible Westin - Don't Stay Here!
Our first impression was set by the valet who did not greet us with a nice "welcome to the Westin." Rather, we just recieved a curt, "Name on the reservation?"
Most notably, the entire carpet on the 14th floor (the "executive" floor) is horribly nasty and very unbecoming of what I expect at a Westin. Its not just a small area but the entire floor. In places, you can see that they have replaced pieces of the carpet (rather than re-carpet the entire floor) and they've done a very poor job. I was appalled.
Also, in room 1435, there is mold growing in the corners of the bathtub. As well, most likely to save money, we could not set the air conditioner to run continuously. Even on the high setting, the unit switched on and off all night.
May 16, 2013
Rated 1 out of 5 by BW1959 TERRIBLE HOTEL FOR WESTIN
Horrible hotel, small bathrooms, no hotel bar ( located in Shula's) customer service was bad. Stay away, lots of other options
May 20, 2013
Rated 3 out of 5 by Kelly Not the best of hotels for downtown
Stayed here for a conference and wasn't happy with the hotel overall. The bathroom has mildew and mold on the shower walls and ceiling for lack of a vent in the bathroom. Maid service wasn't good at all. Our room didn't get cleaned, Major bathrooms were closed for cleaning during the day,leaving you to run all oveer the hotel to find one.
May 13, 2013
Rated 3 out of 5 by Disappointed2222 Disappointed
I typically am impressed with the service, facilities and treatment at SPG properties,but not this one. Upon arrival, I identified that I was an SPG Gold member and received no recognition for this whatsoever. I was lectured that because I was in a room contracted by my corporation, my Gold status "didn't count". This is not how you run a brand loyalty program. I not only travel on corporate rooms, but own an SPG Vacation property, and have input to where my corporation finds lodging.
Also, the tub in my room did not drain properly (a pet peeve of mine as I don't like standing in ankle-deep water while taking a shower).
December 15, 2012
Rated 2 out of 5 by Deeee Low end of high class hotel
This hotel is showing it's age. Bathtub needed new caulking, faucets in tub actually shifted a good inch side to side. I went down to make a complaint about the maid not showing up to clean my room until 5:45 PM. The person at the desk made excuses rather than an apology, saying "they have until 7pm to get the rooms done, and we have over 500 rooms here." They didn't ask my room number to even check into it. I was at a conference all day and didn't want to stand and wait for the maid to clean my room so I could finally relax. Front desk staff very snippy. Not the quality of a Westin I am used to. Won't go back.
August 7, 2012
Rated 1 out of 5 by obstacleracer76 Worst Westin Ever!!!!
I have been loyal to the SPG brand for years, as a Gold member I have stayed at many properties t/o the country. I have never been more disappointed in a hotel in my life than I was with the Indy Westin. The staff were not in the least bit accommodating or even courteous. My wife & I were made to feel like a bother when we asked for anything. This property needs to work on customer service as its far from the SPG standard. The rooms are rundown & dated,,,not much of a value IMO. We will spend our money somewhere else in the future & I suggest you do the same.
March 9, 2013
Rated 1 out of 5 by bab2013 frank feedback ..
rooms at the westin indianapolis are dated. No drawers, fridge without microwave. Lots of noise in night due to all the noisy blowers and appliances. just felt I was living in the 90s. Also calling room service was directing me into personal phones and voice mails.
Hope this will help improve your hotel. I like westins but this one needs to be upgraded to the 21st century.
April 14, 2013