Rated 5 out of 5 by mml103 Great trip
In Indy for Gencon; Westin was terrific place to stay
August 19, 2014
Rated 2 out of 5 by Manju Unsatisfied customers
Upon arrival, the front desk was very nice and helpful. The lobby is beautiful, but the hotel is in need of an upgrade. The room was very dark, and the desk outlets are inconveniently located. There was no vending area in the entire hotel, only the ridiculously-priced snacks in the room. After searching for an ice bucket for 10 minutes, it smelled so badly we didn't dare use it. The only helpful employee was housekeeping. We stayed one night to attend a football game the next afternoon. We missed the breakfast, so we went to Shula's to grab some lunch before heading to the game. The hostess at Shula's was very rude and short and asked if we had a reservation. We weren't aware we needed one, so as she sighed heavily, she informed us we would have to wait while she "checked to see if someone could wait on us." After 10 minutes, she informed us someone would get our table prepared. It would be about three minutes. 10-15 minutes later we were still waiting, so we left. It was a very smug and snooty greeting considering we paid $255/night to stay in the hotel and we were not just people walking in off the street to eat. It was a very overpriced, unpleasant experience.
October 21, 2012
Rated 4 out of 5 by DarcyMom In for White Coat Ceremony
Recently I stayed at the Westin Indianapolis during a brief stay to attend my daughter's Indiana University College of Medicine White Coat Ceremony. We had two rooms only this time but in 4 years we plan to return and will likely stay at the Westin--needing many more rooms at that time! I had to change reservation and then go back to original plan. Staff were very accommodating and we appreciated the support.
August 10, 2014
Rated 3 out of 5 by DisappointedInIndy A hotel stay could always be worse?
My husband and I booked 2 rooms for our 8 friends, one in each of our names for a large annual convention near The Westin (Indy - Downtown). My husband arrived at 1 PM and had no trouble getting his hotel room. He sent me his room # so that I could unload my baggage & get my friends checked into their room upon arrival. I checked in our 2nd room & noticed it was the SAME room # my husband had checked in. The front desk had shut off his keys and gave me the room. I managed to get my husband down to the front desk & we straightened out the inactive keys situation. Unfortunately, they didn't have a 2nd room clean yet to give to me. They took down my phone number and indicated they would call me to let me know that our room was ready. No one ever called. After a normal dinner time at a nearby pub, I went back to the front desk and asked about a room. They only had a King + pull out by that time, which is less than suitable for the 4 large people who would be sleeping in that room. Feeling as though we had no other choices, we accepted the room. The clerk offered us free internet for the weekend for the hassle. Now back to my husband's room, I will merely list out the difficulties which are typical for lesser hotels than the Westin and will probably be familiar: (1) not enough towels. (2) Repeated contact to Housekeeping to obtain more towels each day (3) No housekeeping service for one morning where occupants weren't out until 10 AM despite a request to housekeeping (4) Very small bathroom; difficult to turn around. (5) No bathroom fan/vent. (6) A hotel trash can on the premises was overflowing & unchanged for the duration of our stay. (It was very distinct in appearance and smell as you exited the building on a side door. There was a turkey leg sticking out from one side with flies all over it and an old-fashioned Coke bottle next to it. We first noticed it Friday night and it remained in the same state through our departure at 2 PM on Sunday.)
In an effort to be fair to this Westin, here were the high points of service (a) the concierge & valet services staffed very kind people who assisted us quickly. (b) Lines at the front desk went quickly. (c) Any staff seen in the hallways were courteous and appeared happy (smiling).
Here are some additional points which met my very basic hotel expectations but I would not allow this to change my overall experience: (i) Bedding & pillows were of good quality; soft & supportive. (ii) Housekeeping encourages the reuse of towels & bedding where occupants are willing to participate. (iii) The provided shampoo, conditioner, hand soap and lotion were a fantastic scent.
Of the 3 downtown hotels our group of friends has stayed over the last 8 years, this stay was by far the worst, but as you can see above, there are some good things about the service. This hotel likely will not make our list next year as we might be better suited to try something completely new over the Westin.
August 18, 2014
Rated 5 out of 5 by JenL11 Nice experience
The facilities are wonderful, especially the workout room and pool-top notch! The staff was friendly, accommodating and a pleasure to speak with. My tv remote didn't work and when I tried to call the front desk about it, my phone also wasn't working. I was with a business conference and I was really the only one who had that experience. Although, several people did comment about difficulties with the tv and remote. Everything was clean and tidy. I didn't really sleep well in those beds, however I am also the only person who had that experience. The shower was amazing! Will visit again!
July 24, 2014
Rated 1 out of 5 by Malamute Better choices downtown
I was in town for the Big 10 Championship football game 11/30/12. I don't like hotels with the electronic mini frig and if the $5 candy bar moves, you get charged for it. This hotel even had a couple more sensors on the desk for overpriced bottle water. In fact, all the plugs were occupied which lead me to charge my phone from an outlet behind the chair. Hence, I left my charger behind. I called a couple hours after check-out and Security went up to the room and found it. They assured me it would be there for me. My husband, who was still in town, forgot to stop by and pick it up. I called the next day and Security offered to mail it to me IF I gave him my credit card number over the phone. I was not comfortable giving my credit card number over the phone especially for only $2. I would be back in town the following weekend to pick it up. When I arrived a week later, the front desk clerk told me the computers were down and they could not locate the charger without it. The clerk took my address and phone number and promised to mail it to me. When the clerk learned that option was already offered to me by Security if I gave the man my credit card number over the phone, he was shocked and wanted to know the person’s name. [My instincts were right and the Security employee shouldn’t have asked for my credit card number.] The clerk assured me when the computers were running, he would over-night the charger to me. Well, another week has passed and I have not received my charger. I called today, and the front desk clerk, Emily, would not refer my call to the manager and instead forwarded the call to Security (the same people who wanted my credit card number) who did not answer the phone.
December 17, 2012
Rated 3 out of 5 by ddsracefans Perfect Location but lacking in Cleanliness
Yes the bed is nice but,you'd think for an expensive Westin hotel the environment would be kept cleaner and nicer.
The elevators looked dirty and the cleaning staff seemed lax.
August 11, 2014
Rated 5 out of 5 by Patty915 Bed was very comfortable
The Westin was wonderful. Location very convenient to the beautiful city and to the Wedding we were attending!! Bed was very well dressed and comfortable.
August 11, 2014
Rated 5 out of 5 by moonbeam2 excellant location
great location. good food. always clean. starbucks on site.
August 11, 2014
Rated 3 out of 5 by FrequentStarwoodLoyalist Service and Cleanliness needs improvement
Upon arrival in my room (late in the eve) I opened the mini bar. It had not been restocked and was 3/4 empty. The hotel was very nice to bring me complimentary snacks. However, even knowing the mini bar needed refilling and after my request, they did not refill the mini bar during my stay. Again, the staff was very nice, it just didn't seem to be a priority to keep the mini bar stocked.
I also don't like the rain shower hands and hand-held shower accessory. If you don't want to get your hair wet you have to use the accessory, which makes for an awful shower.
July 25, 2014
Rated 4 out of 5 by MrDavidR Business Stay
Love the remodel. Staff is very friendly and recognizes my return trips to the hotel.
Room service was slow. I waited over an hour for a cobb salad! The dressing was forgotten and took another 15 mins! Very unhappy with room service this trip. The person on the Service Express line apologized but offering nothing for lateness of both items. I expect better from this level of hotel.
August 6, 2014
Rated 5 out of 5 by Karenwagner138 Wonderful hotel!
We had a wonderful experience at the Westin. Met all our expectations and beyond. Close to everything we needed. Would definitely return next time I need housing in Indianapolis.
August 9, 2014
Rated 5 out of 5 by Holmsc Excellent, extremely helpful
We were in the city for the Big Ten Tournament and, unfortunately, had to stay in Carmel for the first days of the tournament. We were able to get a reservation for Saturday at the Westin. Check-in is normally at 3:00 but I was sick that morning so I called to see if we could get an early check-in. After I explained the situation, the person at the front desk was extremely accommodating and said there would be a room available when we arrived at 10:00. We certainly appreciated that we were able to check in early. Thanks so much!!
March 17, 2014
Rated 5 out of 5 by GSM50 Great stay!
I knew Westin hotels provide a great value but Westin Indy exceeded all my expectations for great stay. All staff members we came in contact were excellent and represented the Westin property with pride. Thank You staff!
June 12, 2014
Rated 4 out of 5 by Lucy1Rickie2 This hotel was very accomodating. The staff was outstanding
Terrific experience. Very clean and comfortable. The staff is very responsive, helpful and accomodating
August 8, 2014
Rated 5 out of 5 by deerisle Great service and location
This hotel is in a convenient location in downtown Indianapolis. The staff was very helpful, and the club lounge was nice (evening apps and morning breakfast items). Several of the staff went out of their way to make sure that I had a nice stay and found my way around the downtown area.
The rooms are what you would expect at a Westin-- very nice and quiet. A good business or convention hotel.
The only drawback was that the hotel restaurant is an expensive steak restaurant. The menu looked great, but I wasn't in the mood for a $50 steak.
October 29, 2011
Rated 5 out of 5 by PammieSue Conference stay in Indianapolis
My recent stay at the Westin for a conference exceeded my expectations. The renovations are beautiful, room was clean, conference meals were very good, and the staff was friendly and attentive. Great central location in downtown Indy. I opted for the "eco" plan whereby my sheets and towels were not changed daily (but were available if requested). I appreciate that option. Bottom line: I am happy to recommend the Westin Indianapolis.
July 29, 2014
Rated 2 out of 5 by KarYanSi Comfortable - Bad Room Service
Room service stated a limited menu after 11:00pm. We called at 12:15am as soon as we got to our room and they had 2 items left on the menu - a ham and cheese sandwich and house salad. We paid $72 and received the most pathetic ham sandwich and salad you can imagine. We also requested extra towels & sheets/blankets twice - and finally received sheets but still no towels. Definitely not the Westin quality we were used to receiving.
July 29, 2014
Rated 5 out of 5 by darien0120 Nice Hotel
This is very nice Hotel within walking distance of all the major venues in Downtown Indianapolis. Staff were excellent and friendly. My only drawback is that the beds were too hard for me.
August 4, 2014
Rated 5 out of 5 by LauraL Great Stay!
We enjoyed a great stay at the Westin Indianapolis. It was close to a lot of venues and restaurants and was perfect for hosting our family reunion.
August 4, 2014
Rated 4 out of 5 by JETr2014 Exceptional
This was my first experience with Westin Hotels, and i must say, I was not disappointed. The check-in process was super smooth and fast, the room was clean and included one of those rain showers. I would recommend this location to others.
August 3, 2014
Rated 5 out of 5 by workingmom234 great location
large and light lobby
lots of informal meeting space
August 3, 2014
Rated 3 out of 5 by AllOverTheMap40 Shula's needs more staff
We were in town for a large meeting at Lilly. Lilly provides us with vouchers to eat breakfast at Shula's, but several of our colleagues were turned away, told that Shula's had insufficient staff to handle them during breakfast. We were not impressed.
August 1, 2014
Rated 5 out of 5 by Yates Pleasant stay
Thanks Westin for making our family stay at your establishment very pleasant and relaxing and the staff was top notch and also very helpful with anything we needed we most definitly will be staying again on our next visit.
July 31, 2014
Rated 2 out of 5 by UnhappyColtsFan Not what we expected from a Westin hotel
We were placed in a 14x14 room that they considered to be a special room with benefits on the 15th floor. By checking the layout provided on the back of the door, it was the ONLY room this size & smallest on the entire floor. All night there was a continual clanging on pipes above us and beginning at 7 am more maintenance above. DID NOT sleep a wink!!! For the cost I was very disappointed! Not sure if we will give this hotel another try.
December 31, 2012
Rated 4 out of 5 by lynzloowho Something Stinks
While the hotel and amenities were wonderful and the staff friendly and helpful, all of the things that were right were overshadowed by an awful smell that hit me from the moment I walked through the doors. Even the sheets on my bed carried the odor - gross!! I'm not sure what it was, but it was bad and was there all weekend long...
July 28, 2014
Rated 3 out of 5 by ohiogtd TV channels
Biggest disappointment was that only maybe 1/3 of the TV channels actually worked. The rest were static.
July 31, 2014
Rated 5 out of 5 by BarExaminee Best customer service
The Westin Indianapolis offered premier customer service, the best I have experienced in the last twenty years. Staff held the door for me, smiled, and were both efficient and quick.
I ate breakfast at Shula's both mornings of my stay. The buffet was well-stocked with a variety of items not commonly seen at other lesser hotel chains--frittata and real English bangers, to name two. Service at the restaurant was every bit as professional as at the concierge, valet parking, and front desk.
My room had recently been refreshed and was spotlessly clean. The bathroom had modern fixtures. I especially enjoyed the showerhead in the bath--my shower was like standing under a waterfall. I also liked the easily accessible power outlets custom-fitted onto the room's lamps and furniture. Made it easy to find a plug when I wanted to charge my phone or laptop.
I would ABSOLUTELY stay at this hotel again. In fact, it's become my go-to hotel for downtown Indianapolis overnights. Fantastic location, directly across from the State House and near Lucas Oil Stadium.
But, really, what sets apart this hotel is its professional staff, who seemed genuinely concerned that I enjoy my stay. Excellent service. And, to clarify, I was only a law school graduate taking the bar exam, not a celebrity or big-wig.
July 31, 2014
Rated 2 out of 5 by Jason2014 Not Happy with our stay
The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything.
I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going.
June 16, 2014
Rated 5 out of 5 by Michaewjcurry86 Great Stay- Curry Family Reunion
Hello we were at your hotel for a family reunion and I must say that Tommy the valet; Ed, and all of the front desk staff were great. Christopher in Shula was wonderful in dealing with my mom and her request! The hotel was great!!! I apologize that I did not remember the woman bell person who is in school and only works weekends at the hotel but she was wonderful and packed our car like a pro. Family from room 1318!! Michael Curry
July 21, 2014