Rated 3 out of 5 by DisappointedInIndy A hotel stay could always be worse?
My husband and I booked 2 rooms for our 8 friends, one in each of our names for a large annual convention near The Westin (Indy - Downtown). My husband arrived at 1 PM and had no trouble getting his hotel room. He sent me his room # so that I could unload my baggage & get my friends checked into their room upon arrival. I checked in our 2nd room & noticed it was the SAME room # my husband had checked in. The front desk had shut off his keys and gave me the room. I managed to get my husband down to the front desk & we straightened out the inactive keys situation. Unfortunately, they didn't have a 2nd room clean yet to give to me. They took down my phone number and indicated they would call me to let me know that our room was ready. No one ever called. After a normal dinner time at a nearby pub, I went back to the front desk and asked about a room. They only had a King + pull out by that time, which is less than suitable for the 4 large people who would be sleeping in that room. Feeling as though we had no other choices, we accepted the room. The clerk offered us free internet for the weekend for the hassle. Now back to my husband's room, I will merely list out the difficulties which are typical for lesser hotels than the Westin and will probably be familiar: (1) not enough towels. (2) Repeated contact to Housekeeping to obtain more towels each day (3) No housekeeping service for one morning where occupants weren't out until 10 AM despite a request to housekeeping (4) Very small bathroom; difficult to turn around. (5) No bathroom fan/vent. (6) A hotel trash can on the premises was overflowing & unchanged for the duration of our stay. (It was very distinct in appearance and smell as you exited the building on a side door. There was a turkey leg sticking out from one side with flies all over it and an old-fashioned Coke bottle next to it. We first noticed it Friday night and it remained in the same state through our departure at 2 PM on Sunday.)
In an effort to be fair to this Westin, here were the high points of service (a) the concierge & valet services staffed very kind people who assisted us quickly. (b) Lines at the front desk went quickly. (c) Any staff seen in the hallways were courteous and appeared happy (smiling).
Here are some additional points which met my very basic hotel expectations but I would not allow this to change my overall experience: (i) Bedding & pillows were of good quality; soft & supportive. (ii) Housekeeping encourages the reuse of towels & bedding where occupants are willing to participate. (iii) The provided shampoo, conditioner, hand soap and lotion were a fantastic scent.
Of the 3 downtown hotels our group of friends has stayed over the last 8 years, this stay was by far the worst, but as you can see above, there are some good things about the service. This hotel likely will not make our list next year as we might be better suited to try something completely new over the Westin.
August 18, 2014
Rated 5 out of 5 by workingmom234 great location
large and light lobby
lots of informal meeting space
August 3, 2014
Rated 5 out of 5 by Woodhee There is a reason...
When having to travel for work and for pleasure, the Westin has and always be my 1st choice of accommodations. The friendly atmosphere starts as soon as you pull up. greeted with a smile. The lobby, sitting rooms and guest rooms are always clean and make you feel TOTALLY relaxed. Just as you are at home. I LUVVvvvvv my WESTIN!
Thank You Westin!
July 15, 2014
Rated 5 out of 5 by inky A Wonderful Stay in a Wonderful City
I so enjoyed my stay at the Westin in Indianapolis. The location in the lovely downtown area was close to plenty of attractions and restaurants. Although the air conditioning did not keep my room as cool as i would have liked, the Heavenly Bed made it very comfortable for me. I would recommend the Westin in Indianapolis to all.
July 17, 2014
Rated 5 out of 5 by misunshine steps from the city fun
Perfect location, steps from all the city has to offer, hotel is wonderful location but has wonderful food options within, nothing beats the black out curtains and comfy beds to make the stay complete!
July 28, 2014
Rated 3 out of 5 by JamesGoBlue Not What I Expected
We stayed there for the Sweet 16 Basketball Weekend. The hotel was not properly staffed. Valet and parking crew inadequate considering the nature of the event. Paid for lounge access. Lounge was not properly serviced during the day. A couple of breakfast dishes sat out for hours. Being a basketball weekend would have liked to see first game on TV in the lounge. TVs in lounge apparently can not get CBS. Lounge also not available on Saturday evenings. Many other hotels in the area to choose from.
March 31, 2014
Rated 5 out of 5 by Ken1992 Excellent Service!
We stayed Thursday through Sunday for our religious convention. Needless to say, the hotel was busy. And the staff served us with awesome customer service- always available, friendly and helpful in getting us what we needed and where we needed to go! Hats off to the Westin staff!- I would suggest it to anyone staying in downtown Indy!
July 14, 2014
Rated 4 out of 5 by tgurby Hot night in the City
Room and location was wonderful, unfortunately the AC was not working properly. At night it was 75 degrees, not horrible but after going out for breakfast it was 81 degrees in the room, unacceptable.
July 27, 2014
Rated 5 out of 5 by Doodlebug35 Great and convenient to everything downtown
I like that attractions , shopping and fantastic restaurants were all close by to our hotel
The staff were very helpful giving great reviews for shopping and local eateries.
July 28, 2014
Rated 4 out of 5 by PAPPA1 Great but one thing lacking
This hotel was exceptional but still charges of internet service which is very unusual in this day and age. That mine set is very antiquated to say the least. Because you can walk out onto the street and get internet service for free. Outside of that one drawback everything else was outstanding. I look forward to staying again
July 14, 2014
Rated 3 out of 5 by ohiogtd TV channels
Biggest disappointment was that only maybe 1/3 of the TV channels actually worked. The rest were static.
July 31, 2014
Rated 4 out of 5 by JerryD69 MWACE Conference - July 2014
Attentive staff made my stay here a pleasant one. The room accommodations were excellent, and room noise was minimal. I would recommend it for the business traveler.
July 28, 2014
Rated 2 out of 5 by pdlaw1971 Dissapointing
It was warm weather and no matter where we set the room temperature or how long the fan ran, the room temperature never changed. It was too warm to get a good night's sleep. The bathtub/shower drain was apparently plugged, as it was extremely slow to drain. No fan in the bathroom. Called for a change of a sheet and pillow case. Said they would be right up. After about 20 minutes we made a second call and they were promptly delivered.
June 15, 2014
Rated 4 out of 5 by Chipper Housekeeping ignored "Do not disturb"
Overall I was happy with my stay, but on my first morning, housekeeping would not stop knocking on my door, which had a "Do not disturb" sign hanging outside.
July 28, 2014
Rated 5 out of 5 by aushfart great hotel
Stay was great, but I left my Drivers License as collateral for the use of a cart. called security and Mary Smith indicated she had already sent it back to me. She is a great employee!!
July 24, 2014
Rated 1 out of 5 by Fgpango Unsatisfactory
Room in bad condition
Room was not ready when we arrived at 4:30 PM which made us late for the wedding we were attending.
July 28, 2014
Rated 4 out of 5 by Madison23 Smile!
During my 3 night stay, the staff were never unpleasant, and they also never smiled. Not once. Not at check-in, not at the concierge, the Starbucks, anywhere. For some reason, the mini-bar in my room was never stocked. Not sure why, but that was lost revenue. Last, when I checked in, there was no complimentary bottle of water in my room, 2nd day water, 3rd day no water. Very inconsistent. Nice property, just wish the staff were more congenial and the amenities more consistent.
April 3, 2014
Rated 5 out of 5 by BarExaminee Best customer service
The Westin Indianapolis offered premier customer service, the best I have experienced in the last twenty years. Staff held the door for me, smiled, and were both efficient and quick.
I ate breakfast at Shula's both mornings of my stay. The buffet was well-stocked with a variety of items not commonly seen at other lesser hotel chains--frittata and real English bangers, to name two. Service at the restaurant was every bit as professional as at the concierge, valet parking, and front desk.
My room had recently been refreshed and was spotlessly clean. The bathroom had modern fixtures. I especially enjoyed the showerhead in the bath--my shower was like standing under a waterfall. I also liked the easily accessible power outlets custom-fitted onto the room's lamps and furniture. Made it easy to find a plug when I wanted to charge my phone or laptop.
I would ABSOLUTELY stay at this hotel again. In fact, it's become my go-to hotel for downtown Indianapolis overnights. Fantastic location, directly across from the State House and near Lucas Oil Stadium.
But, really, what sets apart this hotel is its professional staff, who seemed genuinely concerned that I enjoy my stay. Excellent service. And, to clarify, I was only a law school graduate taking the bar exam, not a celebrity or big-wig.
July 31, 2014
Rated 2 out of 5 by Troy311 poor response time
Room themostat was not working to cool room. Called front desk they said engineerring would address it...they did 45 minutes later which made me late to my business meeting. It did not get fixed properly. So the next business day I left my room to return and found my door open with an engineering person working on same unit. Not Happy. I had another appoint to be at and couldn't dress and shower with him in the room. Desk compensated me with a $50 credit
May 16, 2014
Rated 5 out of 5 by JFC333 Front Desk Staff
I have always enjoyed my previous stays at the Westin. Emily and John, who both staff the front desk, each assisted me on two different evenings. They helped me with a complicated booking for this busy upcoming NCAA weekend. They took extra time to assure all the problems were solved with reference to my schedule and that I was all set to come to town and watch my MSU Spartans win the NCAA Midwets Regional Championship this weekend! It was a championship performance by the front desk!
March 25, 2013
Rated 5 out of 5 by Carlena Over the top accommodating
We live less than 100 miles away. We checked in for my sons college graduation hoping to avoid stress of having to drive early in the morning and worry about traffic. Graduation ran long and the staff was very accommodating. My youngest son is handicapped and will never attend college. So this was a big deal for me. The Westin went above and beyond to make sure we were taken care of. The exceptional staff makes this hotel the best we have ever stayed in.
May 12, 2014
Rated 5 out of 5 by jeannie24 going greem discount, conciergre, very friendly desk
going green discount, conciergre, very friendly
July 28, 2014
Rated 3 out of 5 by HalfScot This hotel has many benefits.
The hotel is beautifully decorated and the staff is exceptional.
I agreed to 'Go Green' for ONE evening of the four evenings we stayed. I had to request clean towels and cleaning each of the two remaining days. The bathroom facet was broken and ignored. Upon arrival, make sure you know exactly what the care of your room will be. Other than these situations, it was acceptable.
June 24, 2014
Rated 4 out of 5 by bobdi Alarm Clock
The advertisement for making your weekend last longer would have been more believable if housekeeping had remembered to check the alarm clock to make sure the alarm wasn't set when the room was cleaned before we checked in. There is nothing like being out late on Saturday night and having an unfamiliar alarm clock go off at 7am on Sunday morning.
Probably won't stay here again for this reason alone. Making sure the alarm isn't turned on between guests should be common practice.
August 12, 2013
Rated 5 out of 5 by Jonah08 This hotel has a wonderful staff.
The staff went out of their way to accommodate anything we asked for. We were with a large convention so the hotel was very busy. Even though they were swamped with guests, they still took excellent care of us. We will come back and stay at this hotel.
July 14, 2014
Rated 4 out of 5 by Thumper Good, Almost Great
Stayed one night while on a business trip. Hotel is very nice and well situated. The location of the check in desk isn't quite intuitive, it's set back and to the right of the main entrance. All the staff were friendly, helpful and professional. Shula's is a pretty nice steakhouse and an excellent dining option for those not venturing far afield. I was upgraded to the club level floors. Room was stylish, clean and nice.
Only defects were a lack of power ports really anywhere in in the room. I had to crawl under the desk to get to a plug to charge my phone, not ideal. The bathroom was typically excellent, except I couldn't get the second shower head to work, the button to get it working was stuck.
Other than those two items, I had a great experience there, and recommend it to anyone whose staying in downtown.
March 23, 2012
Rated 5 out of 5 by RobertChicago Remodeled and Spacious Room
I have stayed at this Westin a few times over the years. This last time it was clear that rooms had been renovated. That first fresh smell of new carpet when you walk in the room is met by all of the other pleasures of a new room, including bathroom. The room was incredibly spacious. While the desk in the main room was awkwardly facing the corner with the TV/bureau behind you, I actually liked it that way. There was a second desk, which was in a completely separate section (separated by the bathroom) of the room (Room was 1540) in a roomy, closet and dressing area. Bathroom was large (no tub which I didn't need) with open shower. The room may have been accessible, as there was a seat in the shower, although it still had the rain shower setup and hand tools as well. The bench is probably very nice for women shaving their legs.
April 17, 2014
Rated 5 out of 5 by Jackh71 Excellent facility and locatio
Everything was excellent except, I had requested a 2:00 pm check-in since we were attending a wedding at 4:00 pm, about 4 miles away. I knew that you would be full on Friday night ue to the Marathon, however, I have traveled enough to know not every room is cleaned at the same time (by 3:00 pm). I also realized that a disclaimer was in place that you would try to meet my expectation, but as a Starwood member I thought I would have a chance at che
May 6, 2014
Rated 3 out of 5 by blag disappointed
The bed, the experience was not heavenly. The comforter is way too heavy, and when you remove, where do you put it? The temperature of my room was stifling when I entered, and the sounds during the night were ominous at best. Very disappointing. Not of Westin quality.
July 11, 2014
Rated 5 out of 5 by TomS53 Great time
First time I had been back to the Indianaoplis area. Our Mended Hearts had a conference there and love the hotel. Never expected the upgrade they gave me, it was very nice of them to do so! The room was awesome and the view was great. The staff were awesome in greating me from the time I arrived , to when I left!! Would stay there again when I get back up there.
June 24, 2014