Rated 5 out of 5 by Bobbie24 Food
Would have been nice to have a not so expensive restaurant for breakfast and lunch.
July 12, 2014
Rated 4 out of 5 by mdennis1244 Great hotel for convenience to locations
We stayed at this hotel while attending a conference in town. The location of the hotal was in great proximity to the convention center as well as local restaurants and entertainment. All staff members were nice and helpful. The rooms were very quiet, especially ours that was right around the corner from the elevators and high traffic areas.
The only two negatives were the size of the bathroom and the amount required to park your car everyday.
June 30, 2014
Rated 3 out of 5 by IndyTraveler Average experience
I travel to Indy on a weekly basis.
- Easy access (< 0.5 mi) to the Wapahani Trail by the river. There's enough trail to do at least a 4.5 mile run (total).
- A few good dining options close by. I like Panera Bread, Champps, Pita Pit, and Cafe Patachou
- Front desk people are generally friendly and willing to help out for special requests
- Sometimes it's hard to get a hold of somebody via your room phone
- Snacks in the club room are great (water bottles, yogurt, juice, sometimes fruits, chips, snack bars, etc.)
- The breakfast provided in the club room is SPG standard, nothing great. It would be great to have something freshly prepared instead of the typically stale SPG eggs/toast/etc. Some kind of collaboration with Cafe Patachou would be AMAZING.
- Workout facilities are pretty solid options with plenty of space.
- Very comfortable, though I typically bring my own pillow, since I'm pretty picky
- Dual shower-heads don't add much to the experience
- I've had to switch rooms multiple times because the tubs would not drain
- No bathroom vents make it difficult to shave after showering
- Parts of the room have been updated (i.e. wallpaper, tv's)
- Parts of the room need to be renovated
(carpet, furniture, bathroom vents)
- Room feels a bit stuffy
April 16, 2012
Rated 5 out of 5 by JoanConsuela Great staff, great service
The Westin provided great service during my 11 day stay for a convention. Convenient to the Convention Center with an enclosed walkway access, the hotel could not have been better. The staff were exceptionally attentive, the best I have encountered in the past year while traveling on business. I was there during the exceptionally hot weather in early July, yet the room remained comfortably cool, thanks to the advice to keep curtains closed which the staff also attended to. The hotel is also very convenient to other events and restaurants downtown. And the downtown area is alive with evening attractions and safe for walking. The rooms are comfortable and quiet, especially welcome after a long and busy convention day.
August 13, 2012
Rated 3 out of 5 by BostonTrav Plumbing issues
1) I called at 6:30 PM to have the toilet fixed. I left for dinner and returned at 11:30. Toilet had NOT been repaired. I called again at 7:30 am the next morning. I left for breakfast and when I returned at 9:30 the toilet was still not fixed. I could not use my hotel toilet.
2) I was offered 1000 points. This is fair but I do not see them listed which means I need to find time to ask.
3) Where are the points for my two night stay?
June 29, 2014
Rated 3 out of 5 by Roscoe1960 Do not do breakfast at Shula's
The Shula's breakfast experience was awful!! It started with a half cup of decaf coffee with a promise of a new pot brewing. Some 20 minutes elapsed with a return of what "might be decaf". Probably another 15 minutes passed and we inquired about our breakfast selection of a smoothie and a granola. The server indicated she would followup on our order after she placed an order for the newcomers. Other guests arrived after us, ate, paid and departed during our wait. We departed as the server offered to do a "to go" situation. We left with nothing but apologies from the Shula's manager and the server. We had been a winner of a silent auction gift certificate which had been donated by Westin to Indiana University Alumni group..It is a shame such a nice gesture by Westin turned into such a fiasco.
June 23, 2014
Rated 5 out of 5 by Lillipup Westin is Wonderful
Our stay at the Westin was fabulous....the staff from the front desk to maintenance to servers and housekeeping were all welcoming and helpful. WTG! Kudos!
July 8, 2014
Rated 4 out of 5 by TH195 Nice staff
The staff went above and beyond. My son in law didn't know how to tie his tie for the wedding we were attending, so the bartender did it for us. Very nice!!
July 7, 2014
Rated 2 out of 5 by Courtney Rude, rude, rude
I have worked in the hotel business in the past. So I understand that dealing with large numbers of people, such as a wedding group, can be difficult. However, it does not mean that Customer Service is not needed. I have never stayed anywhere and felt that I was an inconvenience to the people that worked at the hotel, until my stay at the Westin downtown Indianapolis. The younger man that works in the valet was one of the only people that I would describe as polite and helpful. I wish I would have got his name, but at that point I was so happy to be leaving that I didn’t think about it.
I would not recommend staying at this hotel. I hated having to go and talk to anyone at the front desk. There was so much miscommunication between everyone that works there. I would call from my room and be told one thing, only to find out that when I would get to the front desk that what I was told on the phone was not an option. When there is miscommunication within an organization it should never be the customers fault. The front desk staff of this hotel would point their fingers at each other and not handle things in a professional and productive manner. The word rude is the best way to describe those that work at this hotel.
November 21, 2011
Rated 3 out of 5 by kmkmkm Again, no receipt.
I ask for a receipt every time and only about 50% of the time do I receive one in my email. I need receipts to send to my company for reimbursement and I hate having to call the accounting office to get a new one. Please fix this.
July 3, 2014
Rated 2 out of 5 by Hoosiersteel AC Issues
I stayed July 6th and 7th in SPG King Suite 709 and the Bedroom AC was not up to the task of keeping the BR cool. When I first went to the room the BR AC was not cooling at all and after a half hour of waiting for the compressor to come on, which it didn't, I called the Front Desk to report the issue. I waited an hour and no one ever showed up we decided to go to dinner. We came back a few hours later and the AC was still not working. I called back down to the desk and reported the issue again and waited about an hour again no one showed up. I had to go into the BR and noticed the AC was cooling so I called back to the Front Desk to let them know it was working. Sometime during the course of the night the AC quit working again and I woke up in the middle of the night the bed and I were soaked with sweat. I changed clothes and went back to bed after finding a small dry spot to sleep. The next morning I went to the Front Desk to report the problem and was told it would be taken care of, they did provide some compensation, so we went to breakfast only to return to the room to find the bed made but still no AC. So I made my 4th or 5th call/trip to the Front Desk for the same issue to report the problem still wasn't fixed. About an hour later the 1st person showed up to my room that I saw to fix the issue. The AC worked great all day until, you guessed it, that night. For the 2nd night in a row I had wake up drenched in sweat, change clothes and find another dry spot to sleep. I went to the Front Desk again to report the issue again and was told that they couldn't compensate me again even though they never fixed the issue but offered me SPG points. I told the Front Desk person why would I want points for a hotel brand that I wouldn't be staying in again. All I got was a blank look.
My girlfriend has been staying here for years for work and has told me that this is not the norm and we plan on coming back to Indy in Aug and has convinced me to give it one more try.
July 9, 2014
Rated 3 out of 5 by Amn39 Noisy and Complicated
My husband and I were told at check-in that we needed our room keys to access the elevators, which I understand, but we were not told how to use the key to use the elevators. We, along with other guests had to fend for ourselves when using the elevators for the first time. I was also surprised when I had to use my room key to get ice from the floor I was staying on. Do you have a problem with people stealing ice from a floor that you need a key to access anyway? We were in a corner room on the ninth floor and we heard nothing but slamming doors and other people's conversations all night long.
May 6, 2014
Rated 5 out of 5 by CapATC Comfortable and Convenient
It's right on the edge of an active downtown and connects to the convention center. The Starbucks in the lobby doesn't open until 6:30am. Shula's is inside also. Pricey as expected. Open all day. But, again, not until 6:30. Internet is free in the lobby. Rather expensive in the room
June 29, 2014
Rated 1 out of 5 by lilly13interviewer not recommended
my suit and shirt for my second day interview was stained by the uncleaned iron in the room. the manager promised to laundry them for me. thank of goodness I double checked with them in the night and next early morning, otherwise they could only make it ready as early as the next afternoon.
the curtain is broken also they need a better charger outlet on the table
the host in the restaurant for breakfast is not friendly, she madly emphasize Their rule to tip the waiter directly.
check-in is also slow due to the computer problem
Anyway, they kind of made it up for me and at least did not ruin my interview fortunately. this is the only positive part for my stay.
May 20, 2013
Rated 3 out of 5 by CGH1 Most convenient to Indiana Convention Center
The Westin is the closest hotel to the Indiana Convention Center which is super convenient. That said, it was warm and muggy in all of the common areas and instead of that pleasant Westin scent, it smelled of bleach.
June 30, 2014
Rated 3 out of 5 by HalfScot This hotel has many benefits.
The hotel is beautifully decorated and the staff is exceptional.
I agreed to 'Go Green' for ONE evening of the four evenings we stayed. I had to request clean towels and cleaning each of the two remaining days. The bathroom facet was broken and ignored. Upon arrival, make sure you know exactly what the care of your room will be. Other than these situations, it was acceptable.
June 24, 2014
Rated 5 out of 5 by jayj2014 Great Meeting Site
We were at the Westin Indianapolis for a conference. There are plenty of places within walking distance to eat. The workout facility was adequate. The meeting rooms worked great. Most meals that we were served were very good.
Connected to above ground tunnels to a lot of the down town area.
June 27, 2014
Rated 5 out of 5 by TomS53 Great time
First time I had been back to the Indianaoplis area. Our Mended Hearts had a conference there and love the hotel. Never expected the upgrade they gave me, it was very nice of them to do so! The room was awesome and the view was great. The staff were awesome in greating me from the time I arrived , to when I left!! Would stay there again when I get back up there.
June 24, 2014
Rated 4 out of 5 by poisson Stay Green
I am delighted to know that guests are rewarded for helping save the environment, with the $5 voucher each day we do not require room cleaning or new towels every day.
June 30, 2014
Rated 5 out of 5 by bake18 Great place to stay.
This place was at the center of many amenities. Walking distance to the zoo, state park, mall and many wonderful restaurants.
July 1, 2014
Rated 5 out of 5 by Dcr56 Hotel has great features
Rooms updated and very clean
July 2, 2014
Rated 3 out of 5 by 10izboy Surprisingly non responsive
I had an issue with my room and called the manager. 24 hours later I had not heard back from him. I am still waiting to get my bill, it was not put under my door, nor emailed to me.
It is a nice hotel but service is not consistent with other Westin properties.
June 27, 2014
Rated 3 out of 5 by Fred42 Hotel stay for work
The hotel was average. Staff nice, but not exceptionally attentive, etc. The bathroom was a bit shabby, and the cleaning of the room was average. Would stay there again, but would hope that there would be some improvements.
June 28, 2014
Rated 3 out of 5 by Trainer1234 Continental breakfast not very good
average stay. staff was reasonably friendly. parking expensive, continental breakfast not initially offered to gold member and it was not acceptable.
June 29, 2014
Rated 4 out of 5 by Gatc14 This hotel had good staff
The staff was very friendly and helpful.
June 30, 2014
Rated 2 out of 5 by pdlaw1971 Dissapointing
It was warm weather and no matter where we set the room temperature or how long the fan ran, the room temperature never changed. It was too warm to get a good night's sleep. The bathtub/shower drain was apparently plugged, as it was extremely slow to drain. No fan in the bathroom. Called for a change of a sheet and pillow case. Said they would be right up. After about 20 minutes we made a second call and they were promptly delivered.
June 15, 2014
Rated 4 out of 5 by SWIndianaguys We Love This Hotel
We have stayed here many times. Used to use another large hotel. But here, we have always felt like we were "somebody" and not just a dollar maker for the place. They have recently remdeled the rooms and I am most pleased with what they've done. Not too fancy but definitely a long over do improvement. From the front desk to the valet, everyone always had a smile and a friendly vibe that came across with authenticity. My ONLY dislike is that they have moved the Club Level Lounge down to the lobby area. It was so much easier, and more convenient, when it was a floor or two away instead of 6 or 8 floors down. I liked being able to walk down the hall if I was on Club Level Floor. And with the door to the new lounge wide open, it seems anyone could just walk in, whether they paid for the privaledge or not. But still The Westin Indianapolis in definitely one my very favorite places to stay and I'll gladly be back!
June 17, 2014
Rated 4 out of 5 by mpmsu2003 Hotel of Choice In Indy
If available and somewhat affordable we will choose the Westin Downtown Indianapolis over any other. Usually the biggest problem is that the hotel is completely booked or the rates are over-inflated for special sporting events when we are traveling to Indy. However, you can not beat the comfort of the rooms (especially the Heavily Bed) and the location. The mall, food (Starbucks) and entertainment are all just a few steps away. As a general rule, I am usually happy if we can stay here for less than $200 a night (before tax and fees) on the weekend. Definitely meets (and sometimes exceeds) Westin standards.
April 12, 2012
Rated 4 out of 5 by RRavelo VW Meeting
Great Hotel staff was excellent.
June 27, 2014
Rated 3 out of 5 by martin541 Staff was great
The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day.
The staff was great otherwise.
June 25, 2014