Rated 5 out of 5 by MikeN461 Great place to stay in downtown Indy
Central location was great and enabled easy access to downtown attractions. Great room, great experience. I would highly recommend.
August 22, 2016
Rated 5 out of 5 by worken business meeting
I attended a convention which was hosted by the Westin and an important part of my continuing business success. I was very satisfied with the service they provided. The only problem I encountered was that I was there from Tuesday through Friday and while they provided complimentary in room Internet connection it was limited to 2 days which meant it was not available from Thursday evening till checkout.
August 21, 2016
Rated 5 out of 5 by Jethro3546 Two night stay
Almost everything was fantastic. I have some back issues and found it difficult to maneuver after sleeping in your bed. I also have the same problem at home, and generally sleep in my Lazy Boy recliner.
August 20, 2016
Rated 5 out of 5 by Lumpy834 Very nice Hotel and close by to everything. Very courteous staff
Awesome hotel and staff and great location.
August 11, 2016
Rated 1 out of 5 by TKGATLJUL Outdated hotel, bad smells and terrible service
Hotel completely outdated from the lobby through to the rooms. Lobby smelled of mold and must when we walked in (there were box fans going so may be a known issue), Housekeeping did not show up to our room during our stay - and we did not select green choice. Overall, the worst Westin property I have ever seen.
July 18, 2016
Rated 3 out of 5 by Brittany23 Needs some improvement
We stayed for one night on Saturday. I was very impressed with the front receptionist. We were able to check in early, with no issues. We love the location of the hotel. We were visiting to go to a concert at Farm Burear Insurance lawn venue. Nice easy walk.
Unfortunately, not everything was perfect though. We got to the room, it was a little warm, so we turned the thermostat down to cool off. It never seemed to make it cooler. It was one of the hottest hotel I've stayed at. Second, the room had gnats flying around. But the room did seem clean other than the gnats. Lastly, the wifi was awful. It was supposed to be free wifi, but you couldn't run anything on wifi mode. Luckily, we weren't on the room much until we were ready for bed. But we couldn't sleep comfortable because it was too hot.
July 18, 2016
Rated 4 out of 5 by candycrush Overall stay are great but can be improved on Customer Service.
We love the location and our room is amazing!! We can walk every where for food and local attractions. We got a corner suite room reserved and we LOVE our room! The hotel decorations very impressive.
As far as staffs. We weren't so impressed with the customer service, it wasn't too bad but at the same time it's a WESTIN and we have a high expectations for the brand.
- No welcome gift offered at the check-in as a SPG gold member.
- Not quite friendly on maintenance service.
- Hard to reach the front desk by phone at certain time.
- Different Informations were given between the operator and the front desk.
July 12, 2016
Rated 3 out of 5 by BD605 A bit dated
Facilities were a bit below average for a Westin. Staff was very friendly and attentive.
June 17, 2016