The Westin Indianapolis

  • 50 South Capitol Ave.
  • Indianapolis,
  • Indiana
  • 46204
  • États-Unis
  • Carte

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Seuls les hôtes âgés d'au moins 21 ans peuvent s'enregistrer à l'hôtel.

Rated 3.8 out of 5 by 172 reviewers.
Rated 2 out of 5 by Low end of high class hotel This hotel is showing it's age. Bathtub needed new caulking, faucets in tub actually shifted a good inch side to side. I went down to make a complaint about the maid not showing up to clean my room until 5:45 PM. The person at the desk made excuses rather than an apology, saying "they have until 7pm to get the rooms done, and we have over 500 rooms here." They didn't ask my room number to even check into it. I was at a conference all day and didn't want to stand and wait for the maid to clean my room so I could finally relax. Front desk staff very snippy. Not the quality of a Westin I am used to. Won't go back. August 7, 2012
Rated 5 out of 5 by Anniversary Celebration The concierge Aleksandar and Sarah Schantz teamed together to make a memorable stay. Nicholas the GM contacted me for special requests. Sarah is I assume one of Nicholas administrative staff. I requested 20 roses in a vase with 4 roses for their petals. I also requested a bottle of champagne. We arrived to our room with a bottle of champagne and congratulatory note. The roses were beautifully displayed in the bedroom and Aleksandar had the rose petals in the shape of a heart on the bed. Nice extra touches and I highly recommend the hotel as the service was exceptional. The day time concierge gave us excellent recommendations for lunch and shopping. Great job! May 21, 2014
Rated 4 out of 5 Nickel and Dimed Me Let's get the good stuff out of the way first. The Suite was fantastic. Great view of downtown, lots of space and very clean. The pool area and hot tub was also great. But, I paid $250 for a room as a SPG for my anniversary with my girlfriend. She has my gift sent to the hotel. Instead of delivering it to my room they hold the package and charge me $10 for holding it. Are you serious? For that reason alone I will never stay at another Westin. That's just classless. July 7, 2013
Rated 3 out of 5 by Again, no receipt. I ask for a receipt every time and only about 50% of the time do I receive one in my email. I need receipts to send to my company for reimbursement and I hate having to call the accounting office to get a new one. Please fix this. July 3, 2014
Rated 4 out of 5 by Great hotel for convenience to locations We stayed at this hotel while attending a conference in town. The location of the hotal was in great proximity to the convention center as well as local restaurants and entertainment. All staff members were nice and helpful. The rooms were very quiet, especially ours that was right around the corner from the elevators and high traffic areas. The only two negatives were the size of the bathroom and the amount required to park your car everyday. June 30, 2014
Rated 3 out of 5 by Plumbing issues 1) I called at 6:30 PM to have the toilet fixed. I left for dinner and returned at 11:30. Toilet had NOT been repaired. I called again at 7:30 am the next morning. I left for breakfast and when I returned at 9:30 the toilet was still not fixed. I could not use my hotel toilet. 2) I was offered 1000 points. This is fair but I do not see them listed which means I need to find time to ask. 3) Where are the points for my two night stay? June 29, 2014
Rated 5 out of 5 by Hotel has great features Rooms updated and very clean July 2, 2014
Rated 5 out of 5 by Great place to stay. This place was at the center of many amenities. Walking distance to the zoo, state park, mall and many wonderful restaurants. July 1, 2014
Rated 2 out of 5 by Not Happy with our stay The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything. I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going. June 16, 2014
Rated 3 out of 5 by Disappointed I typically am impressed with the service, facilities and treatment at SPG properties,but not this one. Upon arrival, I identified that I was an SPG Gold member and received no recognition for this whatsoever. I was lectured that because I was in a room contracted by my corporation, my Gold status "didn't count". This is not how you run a brand loyalty program. I not only travel on corporate rooms, but own an SPG Vacation property, and have input to where my corporation finds lodging. Also, the tub in my room did not drain properly (a pet peeve of mine as I don't like standing in ankle-deep water while taking a shower). December 15, 2012
Rated 3 out of 5 by Most convenient to Indiana Convention Center The Westin is the closest hotel to the Indiana Convention Center which is super convenient. That said, it was warm and muggy in all of the common areas and instead of that pleasant Westin scent, it smelled of bleach. June 30, 2014
Rated 4 out of 5 by Stay Green I am delighted to know that guests are rewarded for helping save the environment, with the $5 voucher each day we do not require room cleaning or new towels every day. June 30, 2014
Rated 5 out of 5 by Comfortable and Convenient It's right on the edge of an active downtown and connects to the convention center. The Starbucks in the lobby doesn't open until 6:30am. Shula's is inside also. Pricey as expected. Open all day. But, again, not until 6:30. Internet is free in the lobby. Rather expensive in the room June 29, 2014
Rated 4 out of 5 by This hotel had good staff The staff was very friendly and helpful. June 30, 2014
Rated 3 out of 5 by Continental breakfast not very good average stay. staff was reasonably friendly. parking expensive, continental breakfast not initially offered to gold member and it was not acceptable. June 29, 2014
Rated 5 out of 5 by Great Meeting Site We were at the Westin Indianapolis for a conference. There are plenty of places within walking distance to eat. The workout facility was adequate. The meeting rooms worked great. Most meals that we were served were very good. Connected to above ground tunnels to a lot of the down town area. June 27, 2014
Rated 3 out of 5 by Hotel stay for work The hotel was average. Staff nice, but not exceptionally attentive, etc. The bathroom was a bit shabby, and the cleaning of the room was average. Would stay there again, but would hope that there would be some improvements. June 28, 2014
Rated 3 out of 5 by Do not do breakfast at Shula's The Shula's breakfast experience was awful!! It started with a half cup of decaf coffee with a promise of a new pot brewing. Some 20 minutes elapsed with a return of what "might be decaf". Probably another 15 minutes passed and we inquired about our breakfast selection of a smoothie and a granola. The server indicated she would followup on our order after she placed an order for the newcomers. Other guests arrived after us, ate, paid and departed during our wait. We departed as the server offered to do a "to go" situation. We left with nothing but apologies from the Shula's manager and the server. We had been a winner of a silent auction gift certificate which had been donated by Westin to Indiana University Alumni group..It is a shame such a nice gesture by Westin turned into such a fiasco. June 23, 2014
Rated 3 out of 5 by Surprisingly non responsive I had an issue with my room and called the manager. 24 hours later I had not heard back from him. I am still waiting to get my bill, it was not put under my door, nor emailed to me. It is a nice hotel but service is not consistent with other Westin properties. June 27, 2014
Rated 4 out of 5 by VW Meeting Great Hotel staff was excellent. June 27, 2014
Rated 5 out of 5 by Great time First time I had been back to the Indianaoplis area. Our Mended Hearts had a conference there and love the hotel. Never expected the upgrade they gave me, it was very nice of them to do so! The room was awesome and the view was great. The staff were awesome in greating me from the time I arrived , to when I left!! Would stay there again when I get back up there. June 24, 2014
Rated 3 out of 5 by This hotel has many benefits. The hotel is beautifully decorated and the staff is exceptional. I agreed to 'Go Green' for ONE evening of the four evenings we stayed. I had to request clean towels and cleaning each of the two remaining days. The bathroom facet was broken and ignored. Upon arrival, make sure you know exactly what the care of your room will be. Other than these situations, it was acceptable. June 24, 2014
Rated 5 out of 5 by Beverages I'd like to see Pepsi products in your facilities June 26, 2014
Rated 3 out of 5 by Staff was great The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day. The staff was great otherwise. June 25, 2014
Rated 5 out of 5 by Great hotel My wife and I had a night out - w/o kids - and stayed at the Indy Westin. The staff was very nice and attended to any of our questions. The Indy westin is a great hotel. Nicholas at the front desk took extra care of us and we sincerely appreciated it. The hotel has been renovated and it looks very nice. The room was great - new, clean and spacious. The location of the hotel was perfect - able to walk to the mall, quick cab ride to Mass Ave, etc We will definitely be back! Hopefully sooner rather than later. March 10, 2014
Rated 1 out of 5 by Worst Westin Ever!!!! I have been loyal to the SPG brand for years, as a Gold member I have stayed at many properties t/o the country. I have never been more disappointed in a hotel in my life than I was with the Indy Westin. The staff were not in the least bit accommodating or even courteous. My wife & I were made to feel like a bother when we asked for anything. This property needs to work on customer service as its far from the SPG standard. The rooms are rundown & dated,,,not much of a value IMO. We will spend our money somewhere else in the future & I suggest you do the same. March 9, 2013
Rated 5 out of 5 by Very comfortable This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming. June 24, 2014
Rated 5 out of 5 by The Weston, Indianapolis My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time! June 24, 2014
Rated 2 out of 5 by 20 years later and they still mess it up. I got a room here for one night; apparently the hotel had over booked because of a conference in town. As I was checking in the front desk clerk told me the room would be refunded as he was putting us into the “Governors Suit”. It turned out to be a glorified conference room with only a hide a bed, hence the refund. Since it was being refunded I didn’t complain as the room didn’t meet my expectations. I had also asked for extra pillows as the hide a bed had none and was assured they’d be in delivered to our room, they were not. I also had to put a $50 hold on my card for extra’s which is typical. Now the real problems, I was told the refund and hold of $50 would be back on my card within 5 days, today is day 8 and neither refund are back. The bank said the $50 hold wouldn’t be released until 14 days. The refund is still in the air as I got the room threw Priceline for $171 total. I’ve spoken with approximately 5 people from the hotel, all said the refund was on its way but when I talked to Priceline they said the hotel tells them that there is no refund due. Needless to say I am mad, and to top it off the last time I stayed at the Westin, 20 years ago, they refused to give me back my room deposit. They got a second chance and blew it, I will never stay at any Westin our members of their parent company again. November 2, 2012
Rated 3 out of 5 by Very Disappointed As a resident of the Indianapolis area, I know that the city and hotels take great pride in their hospitality and it showed at the other SPG property downtown...NOT this one...i checked in to use the room for an event on Friday and was stunned by the poor treatment at the front desk...at check in I asked to have a King room as my platinum upgrade...which wsn't openly offered...i was told by the clerk that "the hotel is booked fully for 5 days"...at which time I took my phone out and used my SPG app to prove to her that I could book a King room on the Club level right then...with no explanation or apology..she went about her business...the front desk manager then came out and she asked if she could move rooms around and he basically said "no"....he never acknowledged my presence and walked away...stunning...is that how you treat Platinum members??..Not even an offer of free breakfast or something to make up?...I know they had a big convention that weekend but to basically deceive me when I knew that had Kings was wrong...they offered to allow me to wait "at least an hour" while they cleaned a room...after their start...I didn't believe what they were saying so I took my two bedded room...which was possibly the worst room in the hotel...overall this hotel has a terrific location...best in town...could be a top notch hotel...but their performance this day was way below SPG standards and the standards of service which Indianapolis is known for...as I said...Very Disappointed October 15, 2012
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