Rated 5 out of 5 by Delie This hotel has great features.
I ditto the comment above.
July 15, 2014
Rated 3 out of 5 by Kelly Not the best of hotels for downtown
Stayed here for a conference and wasn't happy with the hotel overall. The bathroom has mildew and mold on the shower walls and ceiling for lack of a vent in the bathroom. Maid service wasn't good at all. Our room didn't get cleaned, Major bathrooms were closed for cleaning during the day,leaving you to run all oveer the hotel to find one.
May 13, 2013
Rated 3 out of 5 by Trainer1234 Continental breakfast not very good
average stay. staff was reasonably friendly. parking expensive, continental breakfast not initially offered to gold member and it was not acceptable.
June 29, 2014
Rated 5 out of 5 by bake18 Great place to stay.
This place was at the center of many amenities. Walking distance to the zoo, state park, mall and many wonderful restaurants.
July 1, 2014
Rated 3 out of 5 by MarkAN Pricey and room cleaning service late
Two of the nights I did not get back to my room until 5 pm from business and had to call to get my room cleaned up because they still did not do it. It caused an incovenience.
Thought the hotel was pricey and parking was expensive and everyone has their hand out for a tip.
May 20, 2014
Rated 3 out of 5 by martin541 Staff was great
The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day.
The staff was great otherwise.
June 25, 2014
Rated 5 out of 5 by Reconone The Weston, Indianapolis
My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time!
June 24, 2014
Rated 5 out of 5 by Nuts4U Very comfortable
This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming.
June 24, 2014
Rated 4 out of 5 by Maria34 Mother's Day weekend
This hotel was centrally located we felt secure during our stay. The lobby was impressive, we actually spent time in the lobby relaxing with friends after a wedding we attended. The next time we visit this wonderful city we plan to stay at this hotel.
May 16, 2014
Rated 2 out of 5 by JA7777 How do I get a receipt?
Ok hotel -- service sub par. Long lines to checkin/out. Figured I could skip the line and get receipt online -- nope, they can't do that. Need to want 48 hours while call center requests receipt from hotel. Really?
June 2, 2014
Rated 2 out of 5 by FormerWestinLover Staff and Facilities Need More Attention
When I checked in. I was instantly greeted and thanked for staying my "10th night" at Westin. Thought it was a good start. But everything seemed to crumble afterwards. I was placed on a floor, that was FULL of HS Football players who were staying at the Westin for an NFL Training event. The kids were extremely loud all through the night playing football in the hallway until the early hours of 3-4am. When I complained in the AM and asked for a new room, the front desk said..."Thats terrible. We've heard several complaints. Unfortunately the bulk of the kids are on your floor. Don't worry, they leave today." I let it go, although a restless night of sleep is difficult to erase. But was unnerved when I returned from a full day of meetings to find the kids were still in the hallway at night. I returned the front desk, about 8+ hours later. And they confirmed their stay through the night. Thus having me switch rooms late in the day. Once I changed rooms, the next issue was the shower. The shower head did not work fully in the bathroom in 1308. Plus the tub drain wasn't working properly, so i was taking a "light sprinkle of a shower" with my ankles in deep water. Next morning, at Shulas for breakfast, the service was terrible. Extremely slow. The omelette I ordered didn't quite have everything i asked for. Partially b/c the waiter did not write it down. Everything was served at once, both the cold and hot portions after a 20 minute wait. Very disappointing stay at a Westin.
July 18, 2014
Rated 4 out of 5 by STLbiztraveler June stay
The hotel is conveniently located, beds were very comfortable and the amenities are good. I would recommend and stay here again.
June 19, 2014
Rated 5 out of 5 by Dcr56 Hotel has great features
Rooms updated and very clean
July 2, 2014
Rated 4 out of 5 by Gatc14 This hotel had good staff
The staff was very friendly and helpful.
June 30, 2014
Rated 3 out of 5 by KMW1 Minimually Acceptable
This downtown hotel is in need of some updating and overall general cleaning. The in room ammentities are nonexistant. No microwave or refridgerator. Limited TV channels and doors that slam shut in the night. Very expensive restuarant and lounge. It is a poor representation of the name Westin.
September 23, 2013
Rated 5 out of 5 by PM16 Great staff and service
The staff is exceptional. The accomodations are very comfortable and relaxing. It is obvious that to the staff, their guests are priority, which is evident when checking in, accessing the club lounge, using the valet or any onsite facility or service. Would definitely recommend this hotel.
October 17, 2012
Rated 5 out of 5 by RRSJ Beverages
I'd like to see Pepsi products in your facilities
June 26, 2014
Rated 2 out of 5 by BillH65 Needs Improvement
In room service for dinner took one hour and forty minutes for delivery after being told it would take 30 minutes.
Request for foam pillows was never followed up and I had to sleep on bath towels
Front desk indicated free Wi-Fi only to find a charge required
March 29, 2014
Rated 4 out of 5 by RRavelo VW Meeting
Great Hotel staff was excellent.
June 27, 2014
Rated 4 out of 5 by Indie111 March
For the price, this should include WiFi. Charging extra for WiFi is ridiculous and most chains now offer free wifi... The hotel was nice, the weight room was nice and the room was comfortable. There were a couple of what looked like bleach areas on the carpet.
March 20, 2014
Rated 5 out of 5 by mick1332 First time
Loved the room and the view. All the staff were a great help and made our stay very enjoyable.
June 16, 2014
Rated 5 out of 5 by MKG77 Westin went above and beyond!
I hosted a tasteful and lovely Bachelorette Party on May 3. The Westin helped make the event superb -- we were well cared for and received excellent attention all weekend. The rooms were beautiful and comfortable.
May 5, 2014
Rated 5 out of 5 by Ddog Had a great stay
There were some complications with the reservation and I spoke with Eric the Front Desk Manager and he immediately upgraded my room to a gorgeous suite on the 3rd floor. I absolutely loved my stay and would definitely recommend that you stay here. The staff was great!
July 26, 2013
Rated 2 out of 5 by traveloften poor management
As a Gold member my upgrade room was one next to the elevator shaft 1321. You hear the elevator all night going up and down.
Also the house keeping were late cleaning the rooms and one night I had to call them to come and clean it.
NO vending machines on any floor
March 24, 2013
Rated 4 out of 5 by Joe1354 Perfect location
Was there for a conference. Perfect for a conference (connected). Staff was excellent. Can certainly use a lobby bar. Shula's is nice. Rooms very clean. Would recommend for anyone staying in downtown Indianapolis (for a conference or sporting event).
March 15, 2014
Rated 4 out of 5 by ARG1 Much Improved
Not sure how many floors have received the upgrade, but the room I was in was much improved from previous stays. I can easily see the investment they have made to bring, what was once a poor example of a Westin, this hotel up to par.
April 9, 2014
Rated 3 out of 5 by Earth7odess Not what I expected but...
The parking expectations were confusing as there was lots of construction scenes in front of the hotel. Upon arriving, I was overlooked for nearly 30 minutes by valet workers. Stood in line for about 20 mins to check in. Valet woker said he would get me a cart to put my luggage on. I waited another 15 minutes; he never returned. So, I had to struggle with all my luggage through the lobby, to the elevator to the 9th floor and again to my room which was literally located at the opposite end of the hall. I expected a more clean, decorated and polished look but the hotel completely lacks the luster that it advertises.The rooms were clean, but plain in all. Everything costs extra and is over priced at this facility including wireless internet access! (even McDonald's offers free WiFi!) You even had to have some sort of prestigious status to get a continental breakfast there! This was my first visit to this hotel and I expected so much more for the $ spent to stay there. I have stayed at lower end hotels that offer more for less money.
November 11, 2013
Rated 5 out of 5 by Chris1000 Great hotel
very convenient and comfortable.
June 20, 2014
Rated 3 out of 5 by paoliin very average for the cost
great look and good people but average room accomindations
June 16, 2014
Rated 5 out of 5 by Fan2001 Why Do I Stay at the Westin Indianapolis
The front desk clerks can make your worst day seem better. The Club Lounge is always there with that little suprise to brighten you day. The best of all is the Westin bed and bedding always perfert for the perfect nights sleep.
March 31, 2014