Rated 2 out of 5 by Home67 Hotel experience
Upon check in the hotel smelled of sewage and it was obvious that the air condition was not running throughout the hotel lobby. Our room smelled of cigarette smoke, we called the front desk and they sent a staff person to our room where they sprayed air freshner. (It did absolutley nothing). The following day, around 12:30 we called house keeping to inform them we were leaving and to please refresh our room.
We arrived back around 5:00pm and our room had still not been refreshed, we called house keeping again and they stated they would send someone up. 1.5 hrs. later we still did not see anyone from house keeping. We have stayed at Westins before however this was the worst service we have ever experience.
September 1, 2014
Rated 3 out of 5 by HBSPG Extra Fedex Charges
I had a few packages sent to me, addressed to the hotel, and I had to pick them up at the Fedex office on the first floor. What was astonishing to me was I had to pay a $190 service charge for them to release the packages. These were over and above what the cost to ship the packages were. They said it was the policy of the hotel. Never have I ever had to pay for packages delivered to me at a hotel. Not happy.
September 5, 2014
Rated 4 out of 5 by BID1919 Conference Facilities
Excellent facilities for the conference.
September 7, 2014
Rated 5 out of 5 by Dennis7 A great meeting place
Our FBI conference held in the hotel was a great success and the facilities were superb. The guest suites were very comfortable and the amenities were top=notch.
September 6, 2014
Rated 5 out of 5 by den86 Stayed for conference.
Excellent facility. Clean, good food, nice restrooms, non-smoking is nice, very quiet.
September 5, 2014
Rated 5 out of 5 by Russ28 Great Hotel!
Very nicely appointed hotel with great features. Room security is top notch. only complaint was the front desk clerk failed to inform us as to how to work the elevator and we met other guests who experienced the same problem. You have to place your room key card against a sensor in the elevator, if you don't, you will go nowhere...upside, this is a great security feature! Everything else was excellent for our stay!
July 29, 2014
Rated 3 out of 5 by DrDH Inconsistent
Came in requests my usual type room. Told it wasnt possible and fortunately a more seasoned person came and made it happen. Tried to check out at around 7 AM. Long line with only one person working the front desk. Manager came in and went into office and didnt help reduce the wait time at all!! I left and returned twice for the line to go down. Finally did third time. I let the person know she should be helping and was told that is what she is going to do. I told her...the line is already empty now. Room wasnt refreshed the second night. One day got the Wall Street...other days didnt...
August 25, 2014
Rated 5 out of 5 by chainsawbilly There's no place like HOME
I used to be a frequent gambler (believe it or not), and when I'd wake up from my car-naps and walk back into the casino (same one everytime), it was like I walked back into my mansion.
Well, although I was recently self-recognized at a special Westin Indy ceromony as a poker guy (similar to family guy, hey guy, :)))))))))))), I haven't gambled in long long time. I now turn to the Indy Westin for an even better mansion feeling. Thank you all for another wonderful stay (guest since '91). btw, I found the cricket uniforms; lots a cricketeers up this a way. teen-fo, clear.
August 22, 2014