Rated 5 out of 5 by Jonah08 This hotel has a wonderful staff.
The staff went out of their way to accommodate anything we asked for. We were with a large convention so the hotel was very busy. Even though they were swamped with guests, they still took excellent care of us. We will come back and stay at this hotel.
July 14, 2014
Rated 3 out of 5 by blag disappointed
The bed, the experience was not heavenly. The comforter is way too heavy, and when you remove, where do you put it? The temperature of my room was stifling when I entered, and the sounds during the night were ominous at best. Very disappointing. Not of Westin quality.
July 11, 2014
Rated 1 out of 5 by Fgpango Unsatisfactory
Room in bad condition
Room was not ready when we arrived at 4:30 PM which made us late for the wedding we were attending.
July 28, 2014
Rated 5 out of 5 by BarExaminee Best customer service
The Westin Indianapolis offered premier customer service, the best I have experienced in the last twenty years. Staff held the door for me, smiled, and were both efficient and quick.
I ate breakfast at Shula's both mornings of my stay. The buffet was well-stocked with a variety of items not commonly seen at other lesser hotel chains--frittata and real English bangers, to name two. Service at the restaurant was every bit as professional as at the concierge, valet parking, and front desk.
My room had recently been refreshed and was spotlessly clean. The bathroom had modern fixtures. I especially enjoyed the showerhead in the bath--my shower was like standing under a waterfall. I also liked the easily accessible power outlets custom-fitted onto the room's lamps and furniture. Made it easy to find a plug when I wanted to charge my phone or laptop.
I would ABSOLUTELY stay at this hotel again. In fact, it's become my go-to hotel for downtown Indianapolis overnights. Fantastic location, directly across from the State House and near Lucas Oil Stadium.
But, really, what sets apart this hotel is its professional staff, who seemed genuinely concerned that I enjoy my stay. Excellent service. And, to clarify, I was only a law school graduate taking the bar exam, not a celebrity or big-wig.
July 31, 2014
Rated 5 out of 5 by jayj2014 Great Meeting Site
We were at the Westin Indianapolis for a conference. There are plenty of places within walking distance to eat. The workout facility was adequate. The meeting rooms worked great. Most meals that we were served were very good.
Connected to above ground tunnels to a lot of the down town area.
June 27, 2014
Rated 5 out of 5 by jeannie24 going greem discount, conciergre, very friendly desk
going green discount, conciergre, very friendly
July 28, 2014
Rated 5 out of 5 by Susan269 wonderful experience
I was exhausted when I arrived. It was so nice to go to a room that was clean and comfortable. I sunk in the bed! What a great experience to rest in the comfort of my room.
July 18, 2014
Rated 5 out of 5 by CapATC Comfortable and Convenient
It's right on the edge of an active downtown and connects to the convention center. The Starbucks in the lobby doesn't open until 6:30am. Shula's is inside also. Pricey as expected. Open all day. But, again, not until 6:30. Internet is free in the lobby. Rather expensive in the room
June 29, 2014
Rated 2 out of 5 by GLD14 Needs some adjustments...
Our reservation got canceled and we don't know how. They could not accommodate our entire original reserved stay.
Food and parking too expensive and no restaurant except Shulas! Couldn't get AC to work in our room
July 11, 2014
Rated 3 out of 5 by DisappointedInIndy A hotel stay could always be worse?
My husband and I booked 2 rooms for our 8 friends, one in each of our names for a large annual convention near The Westin (Indy - Downtown). My husband arrived at 1 PM and had no trouble getting his hotel room. He sent me his room # so that I could unload my baggage & get my friends checked into their room upon arrival. I checked in our 2nd room & noticed it was the SAME room # my husband had checked in. The front desk had shut off his keys and gave me the room. I managed to get my husband down to the front desk & we straightened out the inactive keys situation. Unfortunately, they didn't have a 2nd room clean yet to give to me. They took down my phone number and indicated they would call me to let me know that our room was ready. No one ever called. After a normal dinner time at a nearby pub, I went back to the front desk and asked about a room. They only had a King + pull out by that time, which is less than suitable for the 4 large people who would be sleeping in that room. Feeling as though we had no other choices, we accepted the room. The clerk offered us free internet for the weekend for the hassle. Now back to my husband's room, I will merely list out the difficulties which are typical for lesser hotels than the Westin and will probably be familiar: (1) not enough towels. (2) Repeated contact to Housekeeping to obtain more towels each day (3) No housekeeping service for one morning where occupants weren't out until 10 AM despite a request to housekeeping (4) Very small bathroom; difficult to turn around. (5) No bathroom fan/vent. (6) A hotel trash can on the premises was overflowing & unchanged for the duration of our stay. (It was very distinct in appearance and smell as you exited the building on a side door. There was a turkey leg sticking out from one side with flies all over it and an old-fashioned Coke bottle next to it. We first noticed it Friday night and it remained in the same state through our departure at 2 PM on Sunday.)
In an effort to be fair to this Westin, here were the high points of service (a) the concierge & valet services staffed very kind people who assisted us quickly. (b) Lines at the front desk went quickly. (c) Any staff seen in the hallways were courteous and appeared happy (smiling).
Here are some additional points which met my very basic hotel expectations but I would not allow this to change my overall experience: (i) Bedding & pillows were of good quality; soft & supportive. (ii) Housekeeping encourages the reuse of towels & bedding where occupants are willing to participate. (iii) The provided shampoo, conditioner, hand soap and lotion were a fantastic scent.
Of the 3 downtown hotels our group of friends has stayed over the last 8 years, this stay was by far the worst, but as you can see above, there are some good things about the service. This hotel likely will not make our list next year as we might be better suited to try something completely new over the Westin.
August 18, 2014
Rated 5 out of 5 by Carol54 Excellent Choice!!
This was our first experience in staying in downtown Indianapolis and was extremely pleased we chose The Westin. Very friendly, very accommodating staff along with a clean room --- just what we needed!!!
Our only disappointment was the "steak" restaurant ... where the food was VERY pricey for the quality of food received -- not a place I would visit again for dinner.
April 30, 2014
Rated 5 out of 5 by Kitale84 Features but...
Loved the accommodations and quality of service. Just one door man (of Somali origin made some unkind remarks about Kenyans) but other than that all was well.
July 14, 2014
Rated 3 out of 5 by 10izboy Surprisingly non responsive
I had an issue with my room and called the manager. 24 hours later I had not heard back from him. I am still waiting to get my bill, it was not put under my door, nor emailed to me.
It is a nice hotel but service is not consistent with other Westin properties.
June 27, 2014
Rated 3 out of 5 by kmkmkm Again, no receipt.
I ask for a receipt every time and only about 50% of the time do I receive one in my email. I need receipts to send to my company for reimbursement and I hate having to call the accounting office to get a new one. Please fix this.
July 3, 2014
Rated 5 out of 5 by John1951 great building
believe the hotel was almost full and you never would have know it. Except for a crowd on the elevator we felt like we were the only ones there. No noise!
July 14, 2014
Rated 1 out of 5 by bab2013 frank feedback ..
rooms at the westin indianapolis are dated. No drawers, fridge without microwave. Lots of noise in night due to all the noisy blowers and appliances. just felt I was living in the 90s. Also calling room service was directing me into personal phones and voice mails.
Hope this will help improve your hotel. I like westins but this one needs to be upgraded to the 21st century.
April 14, 2013
Rated 4 out of 5 by BettyC Great Location
We enjoyed our stay in the heart of downtown Indianapolis. So many restaurants and things to do. Also a full service Starbucks!
July 15, 2014
Rated 4 out of 5 by Jw2014ch Cjh
Loved closeness to Lucas oil stadium an eatery choices. Felt rates were competitive.
July 18, 2014
Rated 5 out of 5 by Witness Excellent Staff
The staff at this hotel go above and beyond to give assistance in every way possible.
July 17, 2014
Rated 5 out of 5 by Olivia2013 Great Time
I needed a room for a girls night out and the staff was so helpful. They were able to get us three connecting rooms so we were able to stay in close proximity to eachother. We had a blast and the staff was so responsive when we asked for various items like sppons, sheets, pillows ect.
June 11, 2014
Rated 3 out of 5 by CGH1 Most convenient to Indiana Convention Center
The Westin is the closest hotel to the Indiana Convention Center which is super convenient. That said, it was warm and muggy in all of the common areas and instead of that pleasant Westin scent, it smelled of bleach.
June 30, 2014
Rated 3 out of 5 by Fred42 Hotel stay for work
The hotel was average. Staff nice, but not exceptionally attentive, etc. The bathroom was a bit shabby, and the cleaning of the room was average. Would stay there again, but would hope that there would be some improvements.
June 28, 2014
Rated 5 out of 5 by Lillipup Westin is Wonderful
Our stay at the Westin was fabulous....the staff from the front desk to maintenance to servers and housekeeping were all welcoming and helpful. WTG! Kudos!
July 8, 2014
Rated 3 out of 5 by Jammar Not the Westin I've grown to love
I was in town for the races. I stayed at the Westin and the other half of the Company was at the JW. I was on a tour bus.. I understood that drive up was full. But the Valet lady in White. Was NO HELP. And didn't offer any help. She was frazzled. And it wasn't that busy. I couldn't find a bellmen or Concierge ... Thank god for Kyle at the front desk. He and another gentlemen jumped from behind the counter... They then ask other bellmen and valet.. They got shut down as well. So Kyle (With a bad back) and other gentlemen helped me unload a tour bus. I was with 5 other people. Kyle and another lady helped me check in. She was nice... Fast forward a couple hours... I had to ship a few things. I went down stairs and and asked a Concierge and the blonde lady again about shipping something UPS. She said we only have Fedex... I said everyone doesn't ship Fedex... Can you help me find a shipping bill for UPS. And they both looked at each other like I was speaking Alien.. Then next morning... I tried again.. Same thing... So they got what they wanted I spent 45 dollars at Fedex... When I found out UPS was a block away. Checking my people out... The young man had no clue... Then I found out they had my wrong SPG #. I wasn't even in their system. I'm less than 100 stays from being Plat for Life. Don't let me bring up security officer bring my after hours sandwich to me.. How weird is that... I was just disappointed in this property.
July 28, 2014
Rated 4 out of 5 by TH195 Nice staff
The staff went above and beyond. My son in law didn't know how to tie his tie for the wedding we were attending, so the bartender did it for us. Very nice!!
July 7, 2014
Rated 5 out of 5 by Kyra46 Birthday
We obtained this room so we could stay downtown indianapolis on my birthday. It was fabulous. The front desk clerk was so helpful and friendly. The hotel is older and a little dated, but very clean and has an upbeat atmosphere . We had the king suite that was very roomy and had everything we needed plus more! Thanks Westin for making my birthday special!!
January 13, 2013
Rated 5 out of 5 by Bobbie24 Food
Would have been nice to have a not so expensive restaurant for breakfast and lunch.
July 12, 2014
Rated 5 out of 5 by Walker73 The rooms are very nice.
The hotel is very nice and the bed was comfortable.
July 14, 2014
Rated 5 out of 5 by KelCin Wonderful staff
Our group meetings were executed with excellence due to the continued support of the Westin Indy staff. From coordinating the meeting rooms/guest rooms to arrival and on the spot assistance we could not have asked for a better meeting facility.
June 13, 2014
Rated 4 out of 5 by poisson Stay Green
I am delighted to know that guests are rewarded for helping save the environment, with the $5 voucher each day we do not require room cleaning or new towels every day.
June 30, 2014