Rated 5 out of 5 by Lillipup Westin is Wonderful
Our stay at the Westin was fabulous....the staff from the front desk to maintenance to servers and housekeeping were all welcoming and helpful. WTG! Kudos!
July 8, 2014
Rated 2 out of 5 by Hoosiersteel AC Issues
I stayed July 6th and 7th in SPG King Suite 709 and the Bedroom AC was not up to the task of keeping the BR cool. When I first went to the room the BR AC was not cooling at all and after a half hour of waiting for the compressor to come on, which it didn't, I called the Front Desk to report the issue. I waited an hour and no one ever showed up we decided to go to dinner. We came back a few hours later and the AC was still not working. I called back down to the desk and reported the issue again and waited about an hour again no one showed up. I had to go into the BR and noticed the AC was cooling so I called back to the Front Desk to let them know it was working. Sometime during the course of the night the AC quit working again and I woke up in the middle of the night the bed and I were soaked with sweat. I changed clothes and went back to bed after finding a small dry spot to sleep. The next morning I went to the Front Desk to report the problem and was told it would be taken care of, they did provide some compensation, so we went to breakfast only to return to the room to find the bed made but still no AC. So I made my 4th or 5th call/trip to the Front Desk for the same issue to report the problem still wasn't fixed. About an hour later the 1st person showed up to my room that I saw to fix the issue. The AC worked great all day until, you guessed it, that night. For the 2nd night in a row I had wake up drenched in sweat, change clothes and find another dry spot to sleep. I went to the Front Desk again to report the issue again and was told that they couldn't compensate me again even though they never fixed the issue but offered me SPG points. I told the Front Desk person why would I want points for a hotel brand that I wouldn't be staying in again. All I got was a blank look.
My girlfriend has been staying here for years for work and has told me that this is not the norm and we plan on coming back to Indy in Aug and has convinced me to give it one more try.
July 9, 2014
Rated 4 out of 5 by TH195 Nice staff
The staff went above and beyond. My son in law didn't know how to tie his tie for the wedding we were attending, so the bartender did it for us. Very nice!!
July 7, 2014
Rated 3 out of 5 by kmkmkm Again, no receipt.
I ask for a receipt every time and only about 50% of the time do I receive one in my email. I need receipts to send to my company for reimbursement and I hate having to call the accounting office to get a new one. Please fix this.
July 3, 2014
Rated 4 out of 5 by mdennis1244 Great hotel for convenience to locations
We stayed at this hotel while attending a conference in town. The location of the hotal was in great proximity to the convention center as well as local restaurants and entertainment. All staff members were nice and helpful. The rooms were very quiet, especially ours that was right around the corner from the elevators and high traffic areas.
The only two negatives were the size of the bathroom and the amount required to park your car everyday.
June 30, 2014
Rated 5 out of 5 by Dcr56 Hotel has great features
Rooms updated and very clean
July 2, 2014
Rated 3 out of 5 by BostonTrav Plumbing issues
1) I called at 6:30 PM to have the toilet fixed. I left for dinner and returned at 11:30. Toilet had NOT been repaired. I called again at 7:30 am the next morning. I left for breakfast and when I returned at 9:30 the toilet was still not fixed. I could not use my hotel toilet.
2) I was offered 1000 points. This is fair but I do not see them listed which means I need to find time to ask.
3) Where are the points for my two night stay?
June 29, 2014
Rated 5 out of 5 by bake18 Great place to stay.
This place was at the center of many amenities. Walking distance to the zoo, state park, mall and many wonderful restaurants.
July 1, 2014