Rated 5 out of 5 by Stephanie1003 Great hotel, great location, needs a hot tub
We love the Westin and prefer it over all other hotels, due to its great bed and good sized rooms. Location of this hotel is great. So many restaurants and shops in walking distance, and many are accessible without even having to step outside.
Only downside to this hotel was it doesn't have a hot tub. We were really looking forward to relaxing in a hot tub but found there isn't one at this hotel.
December 5, 2012
Rated 5 out of 5 by Andrea52 The Westin Copley is the ideal place to stay in Boston
The Westin Copley is my favorite hotel in Boston. Not only is it in a great location for shopping and dining the hotel itself is fabulous. The front desk staff is so accomodating and the housekeeping staff was so efficient when we needed to call on them. Our room was not only spacious and very comfortable the panoramic view was breathtaking. I will always return to the Westin when visiting Boston.
October 1, 2012
Rated 5 out of 5 by Grace36 Excellent customer service
Arrived early and front desk offered to have bell hop place luggage in room when room was ready. From the valet attendant to the front desk to the bell hop, everyone was friendly. Lamp on nightstand was slightly dustly but other than that I would definitely return to stay the next time I'm in bean town again.
September 9, 2013
Rated 4 out of 5 by FROIDIE This Westin has a fabulous location.
The Westin Copley is great for a weekend away to shop, dine and take in the latest exhibits at the cities fabulous museums.
Enjoyed a fun jaunt with some gal friends!!
October 9, 2013
Rated 5 out of 5 by joel13 great location exceptional service
Hotel was upscale, clean, great service with attentive staff. If i could change two things they would be. one noise in hallway was quite audible in rooms, and bathrooms have no fan. Outside of that it was awesome and look forward to staying again. great locations and close to fenway.
September 16, 2013
Rated 4 out of 5 by Pavlov Excellent corporate facility
The concierge staff were extremely helpful and knowledgeable.
October 17, 2013
Rated 4 out of 5 by calGal82 Prime Location - College, Business, Shopping
My family and I always stay at the Westin Copley. It is a great location for spending the weekend in Boston. We feel safe walking around the area. Newbury is just a couple of blocks away. Labor day weekend was a bit crazy helping my daughter move into Boston Univ. Thank you Jill, Meaghan,Jeremy for accommodations.
September 3, 2013
Rated 5 out of 5 by Macy07 Macy07
We have stayed at the westin in Waltham and downtown Boston, both are great hotels, the workout room and pool were perfect for our needs, especially the hours of operations. The parking at Waltham is free whereas the parking in Boston was $47.00...worth it though because there was a snow storm during our stay. Rooms were both clean and bed very comfortable. A great place for the price.
December 31, 2012
Rated 5 out of 5 by SandyH Great location and excellent service
I stay at here at least once every three months when I go back to Boston to see my daughter who is in college there; the staff is always very pleasant and very helpful, the rooms excellent, the spa and other amenities: Turner's restaurant, room service, the fitness and pool area are all great; and the location is so convenient from the airport, getting around by T, or traveling by car.
December 6, 2012
Rated 4 out of 5 by nope2012 Room smelled musty
Everything was wonderful, except a weird musty smell. I say weird because the first room we had smelled, and in a rare move (we've never done this before), we requested a new room. We got a new room, it was as beautiful as the first, but had the same musty smell. I wasn't going to ask again, we dealt with it. The breakfast in the 3rd floor place was amazing! The staff were remarkable.
August 11, 2012
Rated 5 out of 5 by Helena48 Loved it!
This hotel is amazing! I loved being able to enter and exit from different street entrances and into the Copley Place mall. We could reach the subway easily, go to the Public Library, take our Ducks Tour and shop for groceries across the street. We also loved the views of the city. The pool and spa were very nice. I would love for them to provide free Internet access to their guests.
August 27, 2012
Rated 5 out of 5 by rita4534 This hotel has excellent employees
My husband got a cut on his arm trying to hold the elevator door prior to checking-in and from the moment we stepped into the lobby everyone was there to assist and they continued to follow up during the remainder of our stay. This was unexpected service and we will return.
September 15, 2013
Rated 3 out of 5 by SaraD123 Disapointed in the service all together
Upon arrival and check-in the hotel asked for payment, which had already been made by my company via online booking. I do not have a company card and had to pay out of pocket leaving me with absolutely no money for dinner that night or for the next 2 daysl Thank god the conference that I was attending provided snacks and coffee. I asked if the hotel could call the card holder to get this cleared up and they stated " No, the card holder must be present at time of check in." Well what is the point of booking a company business trip online then?
On top of this check in mess, upon returning front he conference my second day, my room door was wide open and the cleaning lady left the dirty towels in the sink. Someone could have come in and stolen all my stuff, a predator could have gotten in and hid in the room somewhere. And Not that the room wasn't expensive enough, I had to pay for wifi - there are cheaper hotels in Boston with better service that include wifi.
August 21, 2013
Rated 5 out of 5 by Traveler32247 Good Hotel
Hotel is in a great location right next to the subway which goes directly to the airport. The room was nice. I attended a conference held at this hotel and the conference venue was also top notch. I would recommend a stay there.
September 25, 2013
Rated 3 out of 5 by Rob111222 Okay stay - a working shower would have been nice
I stayed at the Westin Copley Hotel from November 9 to 13. I am a loyal patron of the Westin Hotel chain but my recent stay was not great. Upon learning that my shower was not working I contacted the hotel staff on numerous occasions to get it fixed - no one was ever sent up. Not having a shower for 5 days was not great and all I received at check-out was a 'my apologies sir'.
November 16, 2012
Rated 5 out of 5 by PartyGirl824 Bachelorette Stay
Booked a room for one night. Staff was/IS amazing! We were allowed to check in early & got assistance when needed. Beds were so comfy & we got a cot that was just as plush & comfy as our beds! Perfect location right in the center of the city; no vehicle needed at all. Great stay & will definitely stay again.
August 26, 2013
Rated 2 out of 5 Save up before you make a reservation!
Hotel seemed nice but - wow - is it expensive! Hotel itself plus an astronomical parking charge. Then when I tried to leave and head to the airport early the next morning, the valet told me it was a TEN MINUTE wait to get my car back. Where on earth could they have parked it? I had a flight to check and that was unacceptable. I think I'll find a different hotel next time.
November 18, 2012
Rated 5 out of 5 by Goldie62 Need more mirrors
Instead of picture over desk, why not a mirror?
When you have more than one woman in room, not enough mirrors.
Room was great, beautiful view of downtown
Boston and Charles River.
October 1, 2013
Rated 5 out of 5 by MIami217 copley - quick visit
Stopped into town for a Sat night visit with college age daughter- We were afforded an excellent corner room on a high floor overlooking the Charles River- everything was excellent and the hotel location was really great due to some rain settingin and able to get around the areay copley place/newbury st without much distance traveling from point to point.
SPG from Miami
October 3, 2012
Rated 5 out of 5 by LadyTottington A perfect location
The Westin is perfect for both business and for just enjoying Boston's sites and shopping. The river views are spectacular and the rooms really quiet and comfortable. The only disadvantage is that the number of conferences and events always going on means the wait for an elevator or for your car from the valet can be long. Plan ahead if you need to be anywhere quickly.
October 16, 2012
Rated 5 out of 5 by JonesFA Excellent Accomodations
From the minute I arrived until I departed, the Westin exceeded my expectations. The room was incredible - great bed, great shower,etc. The meeting rooms (with MFS) were well lighted and very comfortable. The food throughout my stay was excellent. From the fresh pastries, fruit and nuts and the Starbucks coffee I don't know how things could have been better. Thank You!
August 20, 2012
Rated 3 out of 5 by Carlos911 Great location, not so good staff.
The hotel is increidibly well located as well as having perfect installations and very comfortable.
However, the service did not do justice to the hotel. I do not expect to be treated as royalty, but for the hotels fare the staff should be a lot more aware of their guests and their needs.
August 30, 2013
Rated 4 out of 5 by Shar Almost had it all!
Love the bathrobes, love the super plush comfy beds, staff are kind and helpful and very responsive. Was heartbroken to find that they'd taken out the whirlpool -- guessed it was because a handicap access chair was installed for the lap pool and there had to be maneuvering room for a wheelchair. Lovely fitness center. $21.50 is a bit pricey for breakfast though.
December 3, 2012
Rated 5 out of 5 by pacerowner78 Great Front Desk
My wife and I celebrated our 30th anniversary in Boston. the hotel surpassed our expectations, but the front desk clerk at the SPG desk arranged for a beeter view and sent up a bottle of champagne and a cheese board, along with a hand-written note from her wishing us a happy anniversary. What great service! No wonder the Sheraton chain is my favorite hotel group
September 26, 2012
Rated 5 out of 5 by STARFLEET Great stay at the WCP
We wrote ahead to let the Westin Copley Place know that we were coming for a special occasion, and they were kind enough to reserve a wonderful accommodation for our group that would be comfortable for pre-dinner cocktails and more. And comfortable it was...with spectacular 180 degree views over all of Boston!
The newly renovated rooms and public spaces are Westin high style...no more tired or thread-bare for the Copley Place...this seems top of the Brand. The WCP also enjoys an enviable position in Boston...literally connected to an indoor high-end mall, and nearby many fine restaurants, galleries & shops (think: Newbury Street and beyond.)
We enjoyed the SPG platinum complimentary wi-fi and buffet breakfast (with an option to upgrade to "full" declined by us, as the cold buffet was plenty.)
The valet parking was a bit hectic around typical check-in time, but in their defense, it was a deluge out! We will definitely return!
August 5, 2012
Rated 5 out of 5 by Desi1310 Great views of the city
Wonderful location with great views of the city. Staff were attentive. Lori, the concierge, was most helpful with our many requests.
October 1, 2013
Rated 4 out of 5 by SergioHR This hotel has a great location
Fill things could improve, like do not charge a bottom of water US$ 4.50.
October 7, 2013
Rated 3 out of 5 by Gurgling Plumbing Issue
Although, we alerted the front desk, our room, 2222 of this large hotel had a plumbing issue. Every time the water drained from the washbasin, there was a gurgling sound as if there might be a blockage in the drain line. It was annoying, but at least, the water drained and there was no backflow.
August 15, 2013
Rated 4 out of 5 by Ron44 The hotel has a great location!
Our stay was great. However there was a conference going on and we were on a very noisy floor. We were there for relaxation and touring the city. We were awakened on Saturday morning to a large crowd gathering in front of our door. i was disappointed! Please take into consideration when people are there for rest and relaxation where they are roomed.
September 25, 2012
Rated 4 out of 5 by Doc66 Good experience overall
Quiet, clean, crisp linens, comfortable bed, wonderful showers, convenient location.
Staff very helpful in general although concierge staff (a woman) less than forthcoming with assistance - wanted to explain to me how to schedule Go Boston shuttle rather than doing it for me. Since Westin doesn't provide an airport shuttle it seems concierge could provide the assistance in scheduling. GoBoston staff at the time of my call were very inept.
Missed business center and an updated TV with newer features but maybe hotel in the process of providing these, I hope.
Another thing that became an issue was the lack of ambient humidity. My corneas and nose became so dry and I was continually having to use eye drops for moisture. I stayed a full week so this was no small problem and was in the hotel most of the time because I attended a meeting there.
I would stay again for the convenience to the meeting but hope there have been upgrades when I return.
December 11, 2012