Rated 3 out of 5 by Moulard Good amenities, a little less clean than normal
I enjoyed the location of this hotel. The amenities are good overall. Room service was delicious and timely, the gym was clean. Check in was a bit clunky with them asking me to get my confirmation and my SPG number. As I was finding them, they would say they found it. As a member, it didn't feel very personal.
As far as room cleanliness, it wasn't as crisp here as I've been used to in the past. There was a huge convention there, however as a customer, I'd like them to be able to not let other parts of the experience suffer.
March 9, 2014
Rated 4 out of 5 by TamTam Great Location
I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater.
October 3, 2013
Rated 4 out of 5 by tazzers First Timer to Boston and Westin
I would rate the Staff Met My Needs higher only for one incident. I arrived Jan.11,2014 with no luggage. My airline had said they would deliver it to the hotel before the morning. My luggage did arrive at the Westin at 330am according to the attendant at the luggage counter. However, I was not informed of its arrival until I left my name to say that it was coming. Too my surprise my Name and room # was already logged but I was not informed until 300pm on Sunday. The attendant apologized but could not answer why I was not informed.
January 20, 2014
Rated 5 out of 5 by Darl17 This hotel does have great features and amazing views
We really really loved statying at the hotel. The only thing we experienced that was not the best was the noise from the other room when the dance girls were staying in your hotel. It sounded like there were about 10 girls in the room at around 1:00 in the morning and on we did not get any sleep that night at all. We did call down to the front desk and they did tell the room next to us to quiet down. They did quiet down but you can definitely hear right through the door as they still continued to talk through the night.
March 4, 2014
Rated 4 out of 5 by StraitGetAway Update Bathrooms
Facilities were beautiful and conveniently located. Stayed in Junior Suite w panoramic view. Room was nice but would have given higher overall rating if shower facilities were updated. Tiled sides around tub made it small and not conducive for two on a romantic getaway.
June 2, 2014
Rated 5 out of 5 by StevieUK This hotel is well located with very good service
Well received right from check-in with friendly Marquese. We have stayed at the same hotel many times over the last 25 years and are still pleased with how spacious the rooms are and so conveniently located to everything in the city.
June 4, 2014
Rated 5 out of 5 by wtbates Excellent Hotel
I stayed at the Westin Copley while attending a conference at the Hynes Convention Center. It is a 5 minute walk either outside or if bad weather, through the attached shops and mall.
Boston is an incredible city, I spent many, many days there for both business and pleasure. The Westin Copley is a shining star in the city. The room was clean, comfortable and relaxing. I could both get work done and rest.
It is smack in the middle of a great Back Bay area. Shops, food, nightlife, and fun are all within walking distance. The Harpoon Brewery and their world class Beer Hall is only a short T ride away (it took me 20 minutes).
The staff was excellent and eager to help when I needed it.
I plan on making the Westin Copley my goto place to stay, when in Boston.
December 3, 2013
Rated 5 out of 5 by Dacc Some improvements I would reccomend
Being in hospitality industry I travel a lot and Westin is definitely on my top list.Two things I've noticed during my stay, which need imrovement:
1. iPOD docking station - doesn't work with iPhone 5 and 5S - there was no adapter to hook my phone on the old dock and it was big inconvenience, since I wasn't able to listen to the music in my room. And as you know - more and more people will start using iPhone 5S very soon ;)
2. Glass on the desk - it might be functional from the cleaning point of view, but you can't use your mouse on it. For those of us who travel on business it's not very convenient, since we do work from our rooms at least two times a day for a couple of hours.
Other than that the brand is still excellent and no one can beat your Heavenly bed!
January 15, 2014
Rated 5 out of 5 by RK27 This hotel was very accommodating
Had stayed here previously in the older section which was very nice; this time we opted for the renovated section and the delux room with the heavenly bath and bed, it was all that and then- some; also very spacious. Upon our arrival we requested a nice room with a view, since it was our 44th wedding anniversary-what a view it had-faced both north to the Charles River and to the west. If there was any down-side, the bath had only one sink; altogether great room, staff met all of our needs wonderfully; will book again
December 29, 2013
Rated 5 out of 5 by LRH51 Wonderful staff
We can't say enough good things about the registration staff and management. Not only did they provide us with the best possible upgrade but learned that it was our anniversary. We arrived back to our room after spending a day exploring Boston and while figuring out where we wanted to go to dinner a knock at the door revealed one of the staff with a bottle of champagne and chocolates. Despite the size of the Westin we felt like we were in a boutique hotel. Thanks to everyone on the staff for making our stay wonderful.
October 19, 2013
Rated 4 out of 5 by Liz97 Great parents weekend stay
We stay for almost a week when visiting Boston for parents weekend, it was a great choice because of the weather you don´t have to stay in your room or in the hotel, you have options for dining, there is even a catholic church for mass and you don´t have to go outdoors, but if you can go out there is a lot of places to visit. There´s is room for improvement in your staff, they don´t always are vey nice, except for Ezra at breakfast, the guys at the bar and front desk. Also the room maids are not very nice.
February 7, 2014
Rated 5 out of 5 by Agee Caring, Attention, Warmth
I just lost the review I just wrote. Can't repeat it as it was so heartfelt. So here is my second try. I love this place. From the first moment of contact I felt those dealing with me really cared. This lasted through to my very last contact with them. I don't know how the management of this hotel accomplishes this, but they had everyone one on the staff treat me as if I were truly important to each of them. And, each person did this with such a sense of pleasure. Thanks so much. Just terrific.
March 9, 2014
Rated 4 out of 5 by Alan68 Good stay
Clean room nice stay. Two issues; the only parking is valet and very pricey came in at 8pm left 7 am $49 and no self park. Also as an SPG member, though infrequent no recognition based on SPG membership
May 31, 2014
Rated 2 out of 5 by 20s13 Disappointing. Bad value. Needs much improvement.
Was NOT worth the cost f the room, even considering location. I truly wish I had stayed at one of the newer local hotels. At any given time, some elevators and escalators were not working. The decor is dated and tired. In my room the key didn't work twice and had to be replaced - requiring 2 trips to the lobby. The remote didn't work, only had one bathrobe, was short on pillows. Staff was responsive, but this is basic stuff that shouldn't require guest intervention. Place needs a big makeover in look and service.
October 28, 2013
Rated 5 out of 5 by Sandra021 Great night's sleep
I found my room particularly peaceful , not just because of the silence, but because of the calming decor. Also, the bed was very comfortable. I slept much better than I normally do in hotels.
May 30, 2014
Rated 4 out of 5 by MarkTexNYC I'd stay here again
Nothing to complain about, for the most part, but also nothing special to write about here. If I need to be back in this part of Boston, I'll stay here again.
- Big, bustling conference property
- Great views from higher floors
- Nothing special/worthwhile for SPG Platinum folks
- Walls are paper thin and you can hear pretty much everything going on around you (which means they can hear you, too)
- Great Heavenly beds
- Walking distance to lots in Boston.
Assuming price is right, I'd stay here again.
March 6, 2012
Rated 5 out of 5 by Fran52 Overnight stay in Boston
This was my first stay at a Westin hotel and it certainly won't be my last. The staff is very accommodating. Customer service is clearly a priority. Their "heavenly beds" are the main reason I chose Westin over the other hotels. I was not disappointed. I had the best night's sleep and the beds truly are "heavenly". Room was immaculate and the bath amenities delightful. The buffet breakfast was delicious and the waitstaff very attentive. Westin hotels will be my destination from now on when I travel.
August 26, 2013
Rated 5 out of 5 by Newfie The hotel has exceptional qualities!!
All features that a traveller would wish for are available at the Westin Copley Place. From the room ambience to the fitness center, everything was exceptional.
May 29, 2014
Rated 5 out of 5 by Tucsonmike Outstanding staff and Westin Hotel
The staff was outstanding, everyone made me feel welcome , and were very helpful. I would like to especially commend the front desk ladies. One example was that they charged my IPhone for me as I had forgotten my charger. I enjoyed the readily available daily copies of USA Today and the Wall Street Journal. The rooms were outstanding in their condition, decor, cleanliness and comfort. I slept better on the bed in my room at the Copely Westin than in my own bed at home. It was the best of the best.
August 20, 2012
Rated 5 out of 5 by PVRA Boston's finest - or at least one of the finest
I love this hotel for the location (Copley), convenience (close to T, covered walk to the malls), and the standards.
I have stayed here a few times and have met the hotel manager - Mr. Singh as well. He runs a fairly tight ship apparently as service levels at this hotel are very high considering it;s size and the fact that it is also a huge convention hotel.
I would highly recommend a corner suite on a high floor for a really good view of Camb ridge on one side and parts of Boston on the other.
October 21, 2011
Rated 5 out of 5 by HndE Gr8 rooms
Clean rooms, gr8 riverview from the floor we have stayed. (30th) luv the easy access to the mall.
December 5, 2011
Rated 5 out of 5 by FLSL great location
This hotel is in a great location. It's 1 block from the Green T line and just two blocks from great dining options. The only negative is the parking, which is valet only and $47. No self park option. If you ASK they will direct you to Copley Place, which is the mall connected to the hotel. It's $35 overnight there, but you have to pay each time you go out - if you're parking for the duration or leaving each day for the full day, it's a better option. Concierge is very helpful at this property.
August 5, 2012
Rated 4 out of 5 by BeantownVisitor2014 This hotel is so convenient.
Great location. Easy on and off I-90.
Great location within the city.
Easy access to public transportation, restaurants, shopping and tourist sites.
May 28, 2014
Rated 5 out of 5 by toothchick The staff was exceptional
Our room was huge and comfortable. The staff was very attentive and helpful. This hotel ranks in our top five and we have been all over the world! Thank you!
May 27, 2014
Rated 4 out of 5 by DG47 Great room
The corner junior suite room that we had was spectacular-the best room that I have ever had in Boston, after many, many stays. Unfortunately I have two complaints, being charged for each computer device is penurious and quite off putting. I personally think your rates should include wireless access; but if not, certainly a daily rate for access should include all devices- especially for a Starwood member. Secondly, it was disappointing that the TV did not allow access for the channel MS-NBC.
August 16, 2012
Rated 4 out of 5 by Shar Bed, Robe, Jacuzzi, Green
I stay here every year, though it's the farthest hotel in the pathway to the Hynes Center. Comfiest beds. In-room bathrobe. Great fitness center with pool/jacuzzi. The only reason I didn't give five stars is that the fitness center was closed this time and no alternative jacuzzi was available. They also have a "green" policy that gives the guest a $5 gift card to in-house shopping & restaurants if housekeeping is skipped for a day. Newspapers (WSJ/USA Today) on every floor. Truly a delight!
December 5, 2011
Rated 2 out of 5 by Joe6060 Not a good experience this time
Have stayed at this hotel a few times in the past and always had good experiences. However this time we had some issues: the hot water pressure was very poor and would "spit" out of the tap and this occurred any time of day, not just peak use periods. The toilet would clog and/or not flush completely. Other less important problems such as one day being given dirty drink glass and no plastic cups. Room not worth what we were charged..
April 7, 2014
Rated 3 out of 5 by Apol29 Great location and staff
This place is very convenient and close to everything. Though it is small compared to other Westin I stayed, i like the staff that nice and friendly at front desk. the fitness center was ok. The lobby is rather busy since it is in a busy shopping center. and that might be why staff failed to see me and offer help with bags. i would not be bothered too much if i did not see few hairs in my bathroom but that s not a big deal just freak me out when see things like that in a place like this.
January 11, 2012
Rated 4 out of 5 by jechho Good choice in Boston - but please fix the gap!
If this hotel only could do something about the huge gap between the floor and the door, they would get a five star rating from me. But the gap spoiled our stay, as we were awoken in the morning every time there was a noise in the hallway. Door slamming, people talking, kids running etc. etc. And please install soft lock door mechanisms while you are at it. Inconsiderate door slammers are everywhere and not the hotel's fault. ( One should think sleeping would be a priority at hotels?)
March 23, 2013
Rated 5 out of 5 by AKS6050 Another Good Stay at a Westin
We always enjoy staying at a Westin. The staff is always accommodating and the facilities are always centrally located and updated. The rooms are comfortable with all needed conveniences.
May 22, 2014