Rated 3 out of 5 by AnonymousTraveler pros and cons
pros: nice location, spacious lobby, great view from the room, comfortable bed, pleasant water temperature in the pool.
cons: very expensive breakfast buffet, additional charges for internet access, no fridge in the room.
September 25, 2012
Rated 4 out of 5 by Socrates Quiet oasis inside Copley mall
Separated from the main mall area by a glass bridge, this Westin provides a comfortable home away from home.
New or recently refurbished, clean and comfortable rooms, although most rooms have less than impressive views.
August 3, 2012
Rated 3 out of 5 by Frustrated100 Associated restaurants
The Huntington restaurant was poorly run. Condescending manager with no respect for the customer.
August 17, 2013
Rated 3 out of 5 by CC2013 Westin Copley
The Heavenly bed is wonderful, otherwise you can get a lot more for your money at another hotel. They charge for you to print a boarding pass, they charge for internet, there is no breakfast except for meetings.
April 8, 2013
Rated 5 out of 5 by pat47 Great room, Great service. Clean hotel
Great room, Great service. Clean hotel
August 29, 2013
Rated 4 out of 5 by Jan1950 Comfort in a great location.
Visitors from Australia staying in New York wanting to explore Boston. Your hotel was perfect for comfort and convenience, located close to the historical sights and across the road from Amtrak "Back Bay" Station.
October 1, 2012
Rated 2 out of 5 by Zafar this hotel does not meet the crieteria of a Westin hotel
The door staff have no clue how to help a guest and give directions for any information or address.. neither they show any support or greetings for guest coming in or going out. very very average service at doors.
September 5, 2012
Rated 5 out of 5 by NJM42 Great location, excellent hotel
My teen daughters and I decided last minute to come to Boston for a night. The hotel staff was helpful and accommodating. The room was perfectly clean and the beds truly were heavenly. We can't wait to come back!
August 14, 2012
Rated 4 out of 5 by Lynne83 Great location
Perfect spot for my weekend! Close to train station and all downtown locations
August 19, 2013
Rated 5 out of 5 by Jaja171 Great location and great view
The room was great - large enough for the four of us. Beds were comfortable and the room had a spectacular view of the Charles River. Breakfast buffet was a great deal for the kids. I would definitely come back.
October 7, 2012
Rated 5 out of 5 by MO95 This is a great choice for a conference
I stayed here for a conference Nov 15-18 and was impressed with the facility. The rooms were nice, the beds very comfortable, the conference rooms and lobby area very conducive for large numbers of people.
November 21, 2012
Rated 4 out of 5 by VV75 Overall, met all my expectations.
Excellent locations with nearby restaurants, shopping, and local attractions. Staff was excellent. Parking a little bit pricey for overnight parking and the bathroom for junior suite was a bit too small.
September 7, 2012
Rated 5 out of 5 by 12mm Service outstanding
The hotel was great and the location ideal for getting around. Frank at concierge was wonderful - arranged tickets and dinner reservations for a family of four with such ease. Made our stay special.
October 3, 2012
Rated 5 out of 5 The hotel was GREAT!
Enjoyable visit. Employees very accommodating. Loved our stay!
August 17, 2013
Rated 5 out of 5 by BusinessTraveler247 Amazing Views, peaceful sleep
This luxury hotel cost me less than many of the surrounding, provided me with an amazing city view, and remained peaceful and calming through Hurricane Sandy. I am definitely staying here again.
November 1, 2012
Rated 5 out of 5 by Ior54 Great stay!
This hotel was flawless. The staff went out of their way to check us in early, then provided us with a fabulous view, delicious beds and excellent assistance at the concierge desk. Thank you!!!!
August 8, 2012
Rated 4 out of 5 by George1000 Poor Food
It is a great hotel but I was stunned by how poor was my room service food. I ordered a philly chees esteak sandwich...most of the sandwich was just the bread and nothing else. It was terrible.
May 21, 2012
Rated 5 out of 5 by wenders Great Stay
Was here for worked and especially liked that I could walk to the office without stepping outside. That way I was able to stay cool.
Breakfast at the hotel restaurant was also pretty good.
April 25, 2012
Rated 4 out of 5 by Dave60 Great service
The service from the desk staff was great.
We arrived after an early flight very jet lagged. The desk staff got us into a room at 10:am when the hotel was full. It was greatly appriciated.
October 24, 2012
Rated 2 out of 5 by aoneRN Hotel could have more amenities
For a Westin, there were few amenities. No Swimming pool, no bottled water in gym. No apples at check-in. Poor answering service when calling desk. Did like concierge desk person - helpful
March 27, 2012
Rated 5 out of 5 by StevenM27 Location Location Location
Not only is the location perfect but this property is very well managed and maintained. The staff are trained to accommodate guests needs. Clearly, we plan to stay again at this hotel.
November 28, 2012
Rated 5 out of 5 by GeoffB Exceeded my expectations
Staff was very helpful and went out of their way to assist us. Concierge made several helpful recomendations for restaurants and shops nearby, making the overall experience a delight.
October 22, 2012
Rated 5 out of 5 by GL78 Would recommend this hotel
I would recommend this hotel for the following reasons:
- Professional staff
- Good location
- Nice and clean facilities
- Very happy to get the upgrade because of the Starwood status
September 6, 2012
Rated 5 out of 5 by Chudsy Always perfect
When I can afford it - prices vary a lot during different seasons - I try to stay here. It is convenient to everything, including the mall, and the rooms are very comfortable. Kudos.
October 31, 2012
Rated 5 out of 5 by Lisa60 This hotel has a great view and great service
I attended a conference at this hotel. I was pleased with the service and enjoyed the stay. The room was impeccable and the service was outstanding. I would recommend it to anyone.
November 21, 2012
Rated 5 out of 5 by wheatydog Excellent Quality
We stayed in the Westin Copley during college drop-off weekend. Check in was very quick, so was service to fix a problem with plumbing. Excellent location to shopping and dining.
September 5, 2012
Rated 5 out of 5 by traveler09 Most pleasant staff
This hotel has the most pleasant staff.
Everyone is very accommadating. We like to use Westin whenever we travel and our experience in Boston reinforces our choice. Great job!
August 28, 2012
Rated 5 out of 5 by MSU27 Great location, terrifc access to the city, tremendous staff.
Great view from the 36th floor. Staff extremely helpful in meeting our every need. Wonderful access to the city. Many fine resturants within walking distance. We will be back!
August 6, 2012
Rated 5 out of 5 by Nolechica My Preferred Hotel in Back Bay
When I need to stay in Back Bay, this is the most convenient place to be. I love having access to the T, the mall & a large number of restaurants all within walking distance.
December 23, 2012
Rated 4 out of 5 by skcc Great location
I was pleased with the location of the hotel, and the accessibility of the T, etc. The beds were too soft, so I may rethink staying at this facility in my future travels.
August 23, 2012