Rated 4 out of 5 by TallTom Lovely soft beds
Lovely soft beds with individual reading lights. Only caveat is $5 bottle water in the room.
December 12, 2011
Rated 5 out of 5 by amm27 Great place to stay, easy to get to.
Everything was top notch, was easy to get to from airport via mass transit. Room was great.
September 15, 2013
Rated 4 out of 5 by Love2travelSA Wonderful views
High floor rooms have great views. Rooms nice and big. Great location.
February 4, 2014
Rated 3 out of 5 by JennyP72 Hotel was adequate. Good location
Hotel was in a good location in Boston. Staff was responsive to our requests and needs.
August 26, 2013
Rated 5 out of 5 by Jamie67 Great hotel with exceptional service!
Very well kept rooms. Close to shopping and eateries. Staff very friendly and helpful.
August 26, 2013
Rated 3 out of 5 by keatskate 45 minutes to get your car
I stayed the night at the Westin Copley with my 16 year old daughter who had to be in Halifax Sunday morning at 10a. The check-in, room quality and room service at the Westin were all pretty standard. The challenge was leaving the Westin on Sunday morning. I called down around 8:45a to have the car brought up and was told by service express the valet's were back up downstairs with too many cars and I would need to come down to retrieve my car. No problem. A quick stop at Starbucks in the mall and we were there by 8:55a and asked for our car. They were not that many cars down stairs and lots of room for more which I thought was odd considering what I had been told when I called to have it brought up. No matter, I was here now and it would only mean we would be on our way that much faster. Wrong. We waited over 40 minutes to get our car and told numerous time it would be right up. Truth be told not one member on the valet team had even gone to get our car. 15 minutes into the affair I went up stairs to the front desk and complained. The Westin removed two $51 overnight valet parking charges from my bill (was only there 1 night) which was the right thing to do. Back down stairs still no car. Two more trips to the valet stand and both times I was told it would be right up. Completely frustrated....35 minutes into the wait by now (which meant we were going to late for my daughters event in Halifax) I finally cornered a valet driver. Turns out no one was even retrieving my car and the guy operating the valet stand still had the car keys. I'm not sure what the issue was on Sunday morning, but clearly a lack of leadership and organization on this staff. I'm also surprised the person at the front desk did not take some initiative and look into what was taking the valet so long to get my car in the first place. Net net...not a great overall Westin experience and for a brand that prides itself in transforming every aspect of your stay into a revitalizing experience...they failed.
June 9, 2014
Rated 5 out of 5 by DSC2012 Perfect Stay
Excellent Service, Bed was perfect, location is perfect, close to restaurants, subway.
August 2, 2012
Rated 5 out of 5 by JoeC1 Great Hotel-Great Location
This was our second visit to this hotel and the location and service were great again.
August 13, 2012
Rated 5 out of 5 by sj47 convenient on and off the Pike
a very comfortable room in a great location for shopping, sightseeing and fine dining.
August 19, 2012
Rated 5 out of 5 by ZWAW Great hotel, great location
The bed was amazing, staff very accommodating, and hotel is in a perfect location
May 31, 2012
Rated 5 out of 5 by lrf86 This hotel was very accommodating.
All hotel staff were very nice and friendly. The concierge was also a great help.
August 5, 2012
Rated 4 out of 5 by what3 only complaint
all good, but water pressure in bathroom sink was very weak [shower's was fine].
September 19, 2013
Rated 5 out of 5 by Polaris99 Great hotel in great location
Hotel was top spec. All in order, all working, very clean and in great location.
September 11, 2012
Rated 5 out of 5 by Steve29 Westin coply
Hotel is located perfectly in Boston.
Walking distance to shops, and South End!
September 29, 2012
Rated 5 out of 5 by Heintz32 Beauty sleep in Boston
Excellent hotel, one of the best in the Starwood group that we have stayed at.
September 3, 2013
Rated 4 out of 5 by Lynne83 Great location
Perfect spot for my weekend! Close to train station and all downtown locations
August 19, 2013
Rated 5 out of 5 by Robbie65 Great location
Connected to shopping malls
March 11, 2014
Rated 5 out of 5 by SATT Service
Love the hotel but your bathroom is really dark and could use more light.
November 17, 2013
Rated 4 out of 5 by SergioHR This hotel has a great location
Fill things could improve, like do not charge a bottom of water US$ 4.50.
October 7, 2013
Rated 3 out of 5 by Mis2727 Comfortable hotel
Great stay except you have to pay for internet access. No free wifi.
November 26, 2013
Rated 5 out of 5 by kgbPA Great, relaxing stay
Comfortable room. Great amenities. Opt-out for housekeeping nice option.
September 24, 2012
Rated 5 out of 5 by kirk007 beautiful
The room was amazing. Very clean and spacious. Close to many resturants
August 26, 2013
Rated 5 out of 5 by cat9 this hotel is in a great area
Everthing is within walking distance of
hotel which is very convenient
August 19, 2012
Rated 5 out of 5 by DougPVB Great location and amenities
The Westin Copley is in a very good location and was what I expected.
September 10, 2013
Rated 5 out of 5 by Felicia03 The Hotel is lovely a
The Hotel was extremely accommodating and the staff very friendly.
November 5, 2013
Rated 4 out of 5 by ron4339 broken lamp
Broken lamp socket. Cleaning staff did lousy job. Made bed only
December 8, 2013
Rated 4 out of 5 by daplv reliable
good view, reliable service consistent experience, disappointing bar
August 28, 2013
Rated 4 out of 5 by binder22 Hotel Location
Hotel was easy to access the Hynes Convention Center
January 22, 2014
Rated 2 out of 5 by susie1 it is a great hotel with a great bar
I missed having down bedding on my bed, everything else was great!
August 23, 2012
Rated 5 out of 5 by Nancy30 Great hotel
Excellent location in Boston! Would definitely stay fhere again.
September 13, 2013