Rated 5 out of 5 by PartyGirl824 Bachelorette Stay
Booked a room for one night. Staff was/IS amazing! We were allowed to check in early & got assistance when needed. Beds were so comfy & we got a cot that was just as plush & comfy as our beds! Perfect location right in the center of the city; no vehicle needed at all. Great stay & will definitely stay again.
August 26, 2013
Rated 5 out of 5 by pp82 Awesome!
The staff went out of the way to ensure my wife, my 6 month old, and I all head a perfect stay. Not only did they provide a crib for our daughter, but they also upgraded us so that she was able to have a quiet space all to herself for all naps and the night. It made a HUGE difference to us...thank you!
November 21, 2013
Rated 5 out of 5 by Specialtreat WeddingTrip
We stayed at the Westin because of a wedding at the Boston Public Library. It was very convenient and the staff was friendly and helpful. Room was very comfortable. Location is great with an ability to walk into and thru the mall. Only real negative is that the parking is very expensive in my opinion.
November 25, 2013
Rated 5 out of 5 by Tom1954 Excellent stay
Short stay in Boston using SPG points. Took the offered upgrade to a Junior Suite on a high floor, very nice vew. I wish that internet access were no-charge.
March 24, 2014
Rated 4 out of 5 by HalS This hotel has a great location
But the cleanliness of the room was not that good : hair in the bathtub. Too much dust. A fee has to be paid for internet in the room and the connection was extremely bad !
We have to wait in line to take the elevator !
Very nice lobby, very nice bar. Conerning the breakfast, the choice is very limited.
October 23, 2013
Rated 3 out of 5 by Kr0501 Great location staff could be more personal
I normally travel on work and am used to the staff going out of their way for little things that this westin wasnt too helpful with ( a small fridge/ microwave) or an early check in or helpful hints on the neighborhood... the location is great and the hotel was very nice, just the service lacked a little.
June 26, 2013
Rated 5 out of 5 by Evelyn921 First Time Stay
We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return.
February 2, 2014
Rated 4 out of 5 by DonGio I would stay again.
A few little glitches that were corrected in a timely manner are the only reason I don't give it an overall 5 stars. Loved our room with a great view of downtown. Sleep comfort was outstanding, although my wife doesn't think they know how to make a bed correctly. Staff were very friendly and helpful.
October 8, 2012
Rated 5 out of 5 by Sam29 Very helpful staff. Great location.
Ideally located in the Back Bay. Helpful staff.
April 7, 2014
Rated 5 out of 5 by Vanessa61 Lovely property
I truly enjoy the option to receive Starwood points in exchange for having housekeeping each day. My stay at Westin Copley was 6 nights. The staff was most congenial, the food good and the overall hotel lovely! The kind of accommodations I've come to expect from Starwood!
January 14, 2014
Rated 5 out of 5 by BostonMarathon2 Wonderful Food & Very Friendly Staff! Great Location!
The Westin Copley Place, Boston was a very welcoming place! My husband, myself, our 2 daughters & their boyfriend's (all age 24 & 26), stayed here from April 18-22, 2014. We were in town because I was running in the 2014 Boston Marathon! All the staff were very friendly, helpful & welcoming!...From the staff @ check-in, the Bar 10 Wait staff, the Concierge, the housekeeping staff, to the guys in the coffee shop - Ingredients. The Concierge - (Jen...I believe her name was), on the 1'st night, was able to get us reservations for dinner, for the 3 nights we needed. One was a restaurant we had eaten at before when we were in town for the 2010 Boston Marathon. The other 2 were different restaurants that she recommended! They were ALL wonderful! Bernadette & the other cleaning woman on the 18'th floor housekeeping staff...(sorry I forget her name...Chirena?) were both SO sweet & accommodating. The rooms were very clean. The food, drinks & service in Bar 10....(Stephanie...aka..Nora Jones!) :o) were all wonderful! The male waiters were awesome as well!
The one small thing I was disappointed about, was that there wasn't anything special offered for the runners for breakfast, on the day of the race. (we stayed at the Lenox in 2010 & they gave the runners a complimentary breakfast!) If there was something offered to the runners, I wasn't told about it! :o(
All in all - a wonderful visit to your fine city! We Canadians LOVE Boston & we will be back again! BOSTON STRONG!!!
Thank you...Lorna C. "o)
April 23, 2014
Rated 3 out of 5 by Gurgling Plumbing Issue
Although, we alerted the front desk, our room, 2222 of this large hotel had a plumbing issue. Every time the water drained from the washbasin, there was a gurgling sound as if there might be a blockage in the drain line. It was annoying, but at least, the water drained and there was no backflow.
August 15, 2013
Rated 4 out of 5 by Dec413 Great Hotel
You cannot go wrong here. The hotel is in a great location, the service is superb and the staff could not be friendlier or more helpful. Rooms are large, uncluttered and views from the higher floors offer a great city view of Boston. Highly recommended.
February 3, 2014
Rated 5 out of 5 by bschimpf Great hotel - great location
We have stayed here before and always enjoyed it. This stay was wonderful and met our expectations of a great facility, great staff and service and a great location. The bar is convenient and a pleasant place to grab a drink. Our meal at Turner Fisheries was outstanding, both food and service.
September 5, 2012
Rated 5 out of 5 by mich44 Great and comfortable stay
I think Westin's have the nicest beds and pillows. I'm always inclined to buy the pillows and mattress every time I stay there.
My only complaint about the hotel was the parking fee. I know parking in Boston can be steep, but guests should receive some type of discount for staying overnight.
November 23, 2012
Rated 4 out of 5 by Robert201212 boston near the ball park
I took the train from philly and arrived in boston near the holidays without reservations. i have stayed in the same part of the city previously and liked the area. the interconnected buildings, shopping and restaurants are nice in the winter.
Sarah at the front desk was helpful in finding me an amazing room. The.view of the city is spectacular from any room in the tower. There was a mature doorman who was very knowledgable and helpful. When I ask he was aware of some of the history of the hotel and area. My bags were checked to a different place and Sarah reccomended attached stores to help with my clothing shortage.
The drycleaning was helpful. But the staff was not aware of on site laundry service. There are times when i travel that the scheduled service creates difficulty. A pair of sneakers were misplaced during my stay. But overall, the location is reccomended for fashionable shoppping, baseball fans, great dining on several levels and an inspiring view.
A great place to stay!
December 25, 2012
Rated 3 out of 5 by dave122 Some Problems
Nice Property but a few problems....terrible smell of cigarette smoke, in the bathroom......smell did not completely dissipate during the 2 night stay......maid came to clean room at 4.00pm....too late in the day......
February 24, 2014
Rated 5 out of 5 by stefanht Exilent Hotel
This is one of the best hotels in Boston, and I will recommend it to everybody to experience the welcome staff and great facilities it has to offer. .
March 19, 2014
Rated 5 out of 5 by Muhmmad Mr
I informed operator to make a call weak-up at 10:30 at night however they called at 10:40 this was last friday
March 26, 2014
Rated 3 out of 5 by Carlos911 Great location, not so good staff.
The hotel is increidibly well located as well as having perfect installations and very comfortable.
However, the service did not do justice to the hotel. I do not expect to be treated as royalty, but for the hotels fare the staff should be a lot more aware of their guests and their needs.
August 30, 2013
Rated 5 out of 5 by sleighto Great hotel!
From the friendly staff to the beautiful room with a view (they upgraded us for being gold members) to the location, a short walk to Fenway and the amazing food at Bar 10, our stay was fabulous. This is an outstanding hotel representated by an amazing staff. We look forward to coming back!
August 25, 2012
Rated 2 out of 5 by lynn01 NO FUN STAY
THE FLOW OF PEOPLE TRAFFIC,FROM THE CURB,TO CHECK IN,WAS NOT VERY WELL PLANNED,UNDER STAFFED.
CHECK WAS VERY GOOD.(A)
WE ATTENDED A SOX GAME,AND HAD A COCKTAIL IN THE BAR(B+)
TRIED TO CONSULT WITH THE CONCIERGE-HE WAS CONSUMED WITH ANOTHER CUSTOMER.FORGET IT,AFTER A 10 MINUTE WAIT.(D-)
September 24, 2013
Rated 4 out of 5 by MnTraveler2013 Comfort & Great Location
The Westin family of hotels always provides comfort and luxury. I sank into the bed (in a good way) and slept well, with practically no noise from neighboring roomd or the hallways. And you can't beat the location, only two blocks from Newbury and connected to Copley Square via skyway.
September 24, 2013
Rated 5 out of 5 by joel13 great location exceptional service
Hotel was upscale, clean, great service with attentive staff. If i could change two things they would be. one noise in hallway was quite audible in rooms, and bathrooms have no fan. Outside of that it was awesome and look forward to staying again. great locations and close to fenway.
September 16, 2013
Rated 5 out of 5 Great hotel. Boston Strong
Love this place. The staff is awesome, the facilities are in great shape and its dead center of then back bay. The marathon bombing was across the street which brings a little extra somber ness to the memorial next door but its really touching.
I would come back here again and again.
July 1, 2013
Rated 5 out of 5 by David131313 Two things
1. We attended a conference with many people from the Middle East. Pork should not be served in buffet lines or it should be clearly marked.
2. There were times - especially in the morning when hot water was limited.
February 10, 2014
Rated 4 out of 5 by pteng2871 Beautiful Room - housekeeping not so much
Beautiful room and view but housekeeping was not good. One bedspread had stains on it and when our room was made up, housekeeping did not even hang up the robe we used but wadded it up on the console. Did speak to the front desk and they took care of it. Overall very nice property.
June 17, 2012
Rated 3 out of 5 by LostBags Serivce was poor
Asked for bag to be brought from my valeted car and delivered to my room about at approx 11 am. Went to room after a very long day about 11pm and bag was no were to be found. Spent an hour to trying to locate my bag. Finally found in my car. It was never taken out. Very annoying.
August 20, 2012
Rated 5 out of 5 by HeatherS Comfy Rooms and Great Location
Located near restaurants and shops, as well as Boston landmarks, this hotel is great for business and tourism. I've stayed a number of times, and I always feel welcomed back by staff. Bar 10 is a great hang out and the connected mall gives you access to anything you might need!
September 23, 2013
Rated 5 out of 5 by SeafoodExpo Great stay!
I'm never excited about being away from home, but knowing that I'm staying at such a fine establishment always eases my mind.
March 19, 2014