Rated 2 out of 5 by Airnorton Disappointed again
After waiting on hold for 5 minutes, apparently SPG would rather that I air my displeasure in a review as opposed to a phone call. I stayed at the Westin Copley Place for the 2nd time Sunday night. I have no qualms about the room and the the location, but I could have gotten those qualities anywhere. I've stayed at many SPG rooms and this didn't feel like a level 5 stay. I've stayed here before and felt the same way that time as well. The overall experience was more like a level 3 SPG room, but not level 5 in my opinion. Will make another choice on my next stay in Boston.
April 24, 2012
Rated 5 out of 5 by LarryS Our son's wedding
Our son’s wedding took place in Brookline. While we have stayed several times at the Westin Copley Place, this time we had 8 rooms. We received excellent service from the moment of our arrival to departure and all of our family and friends in the other 7 rooms were treated extremely well also. Only two of the other rooms ended up on a different floor. We requested adjoining rooms for our two other children and one, the more important one, was made available. We had several meals in our room for as many as 10 people due to the weather and it just seeming simpler. The food was very good. One of our party had an issue with the room rate which was quickly taken care of by the hotel staff. We all had a terrific experience.
January 20, 2012
Rated 1 out of 5 by Jorssy Poor handling of a black out
I was with no power, no tv, no internet, I have to stay away from the hotel after work since I did not want to be in the dark in a dark room. I did not get my room clean. We were told the power will be back at 8 next day it was a 2:00 in the morning next day. I'm sure I will have gotten more ammenities in a motel. There was no intention to provide any other apologies for the service (not the black out that is out of the hotels control) rather than I'm sorry.
I compare this to any other business where power goes off. You as a client would have to purchase the product even when bad at the same price just because the power went off. A restaurant will not asked me to pay for a meal that has gone bad and pay the same price.
March 15, 2012
Rated 3 out of 5 by wigstheome Great Location and Staff; Flawed Guest Room
Checked in around 4pm on a Wednesday. The hotel is renovating the lobby, but that will be for the better. Checkin was quick, although no upgrade was offered as a Platinum (it is a benefit, not a right), and I had to return to the front desk to have another key coded as the first did not work. The hotel's location is very central and convenient, and the staff understands service. My room, 2718, was a junior suite with great views. Nice styling and layout, but the bed needs to go. the duvet looked liked someone tossed in 16 grapefruits, the linens on the bed itself had tears, and worst of all, the box spring was totally worn out -- adding up to the worst bed I have ever experienced in a Westin -- my only significant knock on the hotel.
February 14, 2013
Rated 5 out of 5 by Ejk73 Almost Perfect
Great location, great staff, very nice rooms and views. Connected to a very high end shopping experience (Prada, Jimmy Choo, Fendi, etc), great view, 1 block from the "T", 2 blocks to Newbury Street, 1/2 mile from the Charles River running trail......very hard to complain about this quality Westin property. The only minor irritation is the electronically monitored mini bar and snack tray that charges your account if you pick up an item to look at it. Only a minor inconvenience, as everything got straightened out at check out.
We'll be back
August 29, 2012
Rated 5 out of 5 by rc3820 Excellent Stay
Stayed here for one night for my anniversary and the room was very comfortable. Used my starwoods points for the stay and they gave me an upgrade to a junior suite. Room and bathroom were clean, and the bed was very nice. Used the pool as well and it was well maintained. Staff very friendly. Would recommend to anyone.
October 3, 2014
Rated 4 out of 5 by Missjw Always stay at the Westin Copley
We have always stayed here on our holiday trips to Boston for many years. The convenience to highway, shopping, and restaurants can't be beat. The staff and overall experience has always been good. Check-ins were within 10 minutes no matter what, always a baggage carry offer, etc. The rooms were always clean and everything in working order. You can hear hallway noise, but I would only find that a problem late at night which never happened. The breakfast is always great, and Bar 10 always gives us good service. The only issue we ever encountered was over the summer when we stayed one night in a suite. The refrigerator was broken and leaking, and when we brought it to housekeeping's attention, she said she knew of the problem and it had been fixed multiple times but kept breaking. I would think by that point, it should be replaced but didn't affect us because we didn't need it. Overall, always a great experience here.
December 3, 2014
Rated 4 out of 5 by tantan1952 Bad drainage of bath tub
The room was excellent except bad drainage of the bath tub. The concierge was very kind.
December 7, 2014
Rated 5 out of 5 by Dan847 A Great Stay!
In previous visits to Boston, they were uneventful but that all changed with my recent stay. Kudos to Management for hiring Kathleen! She is a godsend to your team. She made check-in a delight and personable. She was able to make the boring check in process into a personable experience. The room that we that reserved had an INCREDIBLE view of Boston and the Charles River. The room was immaculate and luxurious. We loved walking through Copley Mall after hours. Thank you for making this family visit a memorable one!
July 14, 2014
Rated 5 out of 5 by EnvoyBoy Great location, Great staff
Staff was wonderful, starting with the two front desk people who "fought" over who got to check me in. I had a number of little needs throughout my stay, all of which were met quickly and happily. As a Plat, was upgraded to a junior suite on the 34th floor (more like an oversized corner room is more accurate but much appreciated the extra space nonetheless). Only significant disappointment was letting the concierge talk me into dining in their hotel seafood restaurant when there is so much more out in Boston. I should have known better. It was a very poor experience in every way but that's what you get from a hotel restaurant. My fault to not push her to get me out into the city. Great location downtown and connected to the Hynes and other hotels. Shopping heaven!
December 7, 2011
Rated 5 out of 5 by mm2386 the employees make it a great place
My husband & I stayed here for a football game and 5 days of seeing Boston. I was so pleased with this hotel. The proximity to the public transportation & restaurants was excellent. the best part, though, is the employees, They are cheerful & always helpful and express their appreciation of having us stay with them. I would highly recommend this hotel.
September 21, 2014
Rated 2 out of 5 by Frequent27 Front of house great, back of house, not so much
Checked in, was upgraded by a gentleman named Tom. Terrific employee, good experience. Upon checkout, did not receive invoice. No big deal. Called, asked for electronic. Received, but charged for internet (am platinum), and no SPG number on folio. Call again, asked for corrected invoice, as well as SPG number attached for credit. Told it would go out right away. Now, going on 5 days, no corrected invoice, no SPG number. Message left, no response. Is this really this difficult??????????????
July 14, 2014
Rated 5 out of 5 by Canadian409 Westin Copley Place Is Perfect!
My wife and I had the great pleasure of recently spending 6 nights at the Westin Copley Place. It was a wonderful experience in every way. The hotel is perfectly located within easy walking distance of shopping, amazing restaurants, attractions and, of course, Copley Square with all of its activity and amenities. Every hotel employee we met was exceptionally friendly and helpful, and the hotel itself is beautiful and very well-maintained. The hotel was a highlight of our visit to Boston.
July 17, 2014
Rated 5 out of 5 by bettina Fantastic stay!!
My husband and I just celebrated our 30th wedding anniversary at the Westin Copley in Boston. We received a bottle of wine and a cheese and fruit platter from the staff who knew that it was our anniversary! This was a very thoughtful surprise. The hotel is in a great location,as everything is within walking distance or a short cab ride away.The hotel has great restaurants and bars, and it is even attached to a mall. We had a great time, and will be back soon. Starwood Hotels are always excellent!
June 28, 2012
Rated 5 out of 5 by johnkphx conference hotel
This is a great location in Copley Plaza. The staff lifts this hotel to five stars. Food choices, location and room were excellent. My only suggestion is that during future remodels that the facility might consider better sound insulation between rooms.
I will be back for sure.
December 2, 2014
Rated 5 out of 5 by Victoria51 Great location for family visit.
Had 2 rooms for family vacation and experience was great. Easy access to all T lines, walking distance to Fenway, several museums, the Common, and Freedom Trail. Duck tour pickup at complex. Good grocery (Shaws) 1/2 block away for kids needs. Inexpensive cab ride but 1/2 block from T going to airport. Concierges and Check in associates were among the most friendly I have experienced. Kudos to Frank the concierge who went out of his way to help with reservations and recommendations.
June 16, 2014
Rated 5 out of 5 by Sunflower2014 This hotel has great location
The Westin Boston has a great location, which gives guest easy access to explore Boston, a relaxing atmosphere, clean and comfortable rooms.
September 29, 2014
Rated 2 out of 5 by unhappylots poor service
room was OK. But the clock radio did not work and I called 3 times to get it replaced and it never was. The ice bucket had a leak and when the ice melted, it got all over, on my purse drawer, floor everywhere. No apology from the staff, nothing. The last few years, Westin service has gone downhill. I stay at the Westin Southcoast Plaza in California and their service is poor too. I stay at Westin hotels for their convenient location, but will look at other neighboring hotels, especially now that I've used most of my points up. Service is very below par compared to previous years. I arrange events for my work too and wouldn't recommend Westin
September 29, 2014
Rated 5 out of 5 by Dublin38 Another great stay at the Westin Copley
I travel to Boston several times a year and having tried other hotels in the area, I now always stay at the Westin. The location is perfect for shopping, museums, restaurants and general mooching! The rooms are spacious, well appointed and all have great views - oh and very comfortable beds! The breakfast is perfect - thanks to Ezra, Maria and the great friendly team. Also the check in staff - especially Shana are so helpful, friendly and efficient. I can't recommend this hotel enough.
March 23, 2014
Rated 5 out of 5 by AwesomeJohnson Great stay for a weary traveller
What can I say? If things were this good with the place under construction, I'm excited to return when the renovations are done. Everything was perfect (only stayed one night, but still), great location will probably earn more of my stays than the equally cool Waterfront.
Only quibble I had the whole time was that the pool area was super-warm. Maybe about 5 degrees too hot. Tropical. Maybe to compensate for lack of jacuzzi? Anyway, definitely bringing the family here next time.
January 14, 2013
Rated 5 out of 5 by Geegee1 Best overall Hotel experience I've had in years
I travel quite a bit and this visit was the best I could have hoped for. I was upgraded in my room type, took advantage of the very, very smart offer of New Balance tennis shoes and workout gear delivered to my rrom for $5. Crazy good! I also apprecieted that the room temperature of the large conference rooms was just right. So often large rooms are freezing cold....but these were all the perfect comfortable temperature each day and in each room .Thank you.
November 24, 2014
Rated 5 out of 5 by BlueJayCa Westin couplet
Great place to stay on a trip to Boston. We would stay here again. Terrific view of the Charles from upper levels.
September 21, 2014
Rated 5 out of 5 by Dms15 Great hotel in great location
Wonderful hotel in great location for shopping, touring historical sites and great restaurants.
September 21, 2014
Rated 5 out of 5 by jessicajschmidt Wonderful Hotel and Great Location
The hotel was perfect. Great location, friendly staff, comfortable rooms. We were also on the 26th floor, so we had an amazing view.
Thanks for everything!
September 16, 2014
Rated 5 out of 5 by IggyfromAZ Family Road Trip Included Great Stay Here
My wife, two sons and I stayed here over the weekend for 4 nites, and it was super! We had a great corner Jr Suite, facing the Pru and the Charles. Restaurants and shopping were all in walking distance. Only con was parking was going to cost $55/nite at the hotel garage because of our car-roof luggage carrier, but I parked next door in the Copley Plaza garage, which had taller ceiling, for $35/nite. The walk was a few minutes longer, all indoors.
October 24, 2012
Rated 4 out of 5 by BJ39 Comfortable and convenient
Enjoy this hotel very much. The facilities are very clean, staff responsive to guest requests, rooms comfortable and beds great. This hotel is located conveniently to attractions, museums and excellent shopping. The one area that requires improvement are the dining facilities. Food options are very limited and do not reflect what could or should be offered in a hotel of this caliber.
November 25, 2014
Rated 5 out of 5 by WorkshopLeader Great value
I wanted to book a hotel both near Amtrak train station and where I would be leading a workshop. Convenience of location, room price and of course safety were my major concerns. My real surprise was how lovely my room and the entire Westin Copley Place were, and so centrally located to historic sites. This hotel was a great find ~ and at a very reasonable price, a great value!
July 14, 2014
Rated 5 out of 5 by MichaelD64 Attentive Staff
We were at the hotel for a special event with Liberty Mutual. The SPG team and the entire staff of the hotel did an outstanding job of making sure this event was a trouble-free, memorable experience. Our Jr. Suite was great. Overall, a wonderful visit to Boston.
August 24, 2014
Rated 1 out of 5 by garyb1951 On 35th Floor Elevator NOT working!
I travel about 90 days a year and have stayed here many times. This past week I was on the 35th floor and the elevator was out for about three hours from 8 AM to 11 AM. I understand that there have been ongoing problems in the electrical system since the transformer fire. Hard to trust this property again. I have never had a problem like this in any hotel before (I am in my 60's and I have travelled a lot).
June 21, 2012
Rated 5 out of 5 by seasonedtraveler100 Nice but expected great
pros: nice linens, clean room, comfortable bed, extensive hotel facilities, friendly parking attendants. cons: no benefits to being an spg member, hotel staff could be friendlier and more helpful.
November 28, 2014