Rated 4 out of 5 by Patrick99 Great stay, but housekeeping please do not disturb!
I have stayed at this hotel many times, and its always the same issue. Housekeeping always ignores the do not disturb sign and wakes you up or knocks on your door, or simply enters. Otherwise, its a great hotel, but they really need to teach housekeeping staff how to appropriately respect the guests.
November 7, 2014
Rated 4 out of 5 by Danny11 Feel Like Home stayed
This is my 3rd time staying in this hotel.
After travelling a long flight from Singapore to Boston. I feels I am back to some place that I am familiar with from the time I reached the hotel lobby till enter the room.
Make myself a cup of hot coffee and a hot shower and ready to move on for the rest of the day.
November 18, 2014
Rated 4 out of 5 by Cape51 A few issues but a good night's sleep
Spacious room with great view overlooking the Charles River more than made up for a few disappointments with housekeeping issues -- upon check-in, we found a dirty facecloth in the closet atop the in-room safe and a torn shower curtain. Took dirty facecloth to front desk but other than the employee echoing my "unacceptable" comment and offering to move us to a different room, I didn't feel as if she would really let housekeeping know. Bathroom was a bit small for the size of the room, but otherwise we had a pleasant stay. Banquet meal left much to be desired but waitstaff was terrific. Thought overnight parking fee of $51 was steep, even for Boston.
October 25, 2014
Rated 2 out of 5 by Eloise18 Your standard luxe hotel...
I was very disappointed in my stay here. All in all it's obviously a very nice hotel. However the staff, from front desk personnel to bell boys were very cold, unhelpful and rude. The food was average, borderline bad. I had the greasiest english muffin & eggs in my life.
The bed was not very comfortable or cozy. Great service is really the only point of differentiation hotels have, surprising it's not more of priority to the Westin brand given all the other thousands of choices available out there.
November 12, 2014
Rated 5 out of 5 by cathy15 this hotel was the right place to stay for my speaking enagagemt
I was at the research center and ran later then expected...they were more then gracious
November 14, 2014
Rated 3 out of 5 by JSFJJ Hotel Water issues - Bring to Guests Attention
I was put in a nice junior suite on the 20th floor. The room was great and perfect for my business stay. The unfortunate part was that I had timed my morning just right to get work done, get a workout in, get ready and out the door in time for a business lunch I had with clients only to get to the getting ready part and mid-shower, the water pressure completely failed and I was left in the shower, soaking wet, shampoo in hair and no water. I was forced to use water bottles to rinse quickly. I called the operator and told her what I was experiencing. She actually asked if I needed another room to shower. If she had actually listened to what had just happened to me, you would think this would be an automatic adjustment. In fact, when the report of a water issue occurred earlier that morning, I should have been made aware, so that I was not completely inconvenienced of having to dress, walk to the elevator with soaking wet hair, half shampooed hair, take the elevator down to the 8th floor and use another room to shower and get ready where none of my belongings were. After I had finished with everything, I did bring my annoyance and frustration up to the front desk and happened to speak to the floor manager who had just started his shift. He asking if there was anything he could do, rather than promptly coming up with a suggestion on how to make the remainder of my experience better. He provided a comp be applied to my stay, however, this was already a comped room paid for by my clients, so ultimately, I received no redemption. As I was already running late for my lunch meeting, I was forced to agree with whatever and was happy at the moment just letting someone know, expecting something else to come my way to help ease the frustrations I experienced that morning, but nothing else occurred. I would just like it to have been brought to my attention when this water issue had happened in the first place, rather than waiting for me to call after I figured it out. I was in my room all morning and did not receive a knock on the door or a call on the phone. Poor response in ensuring all other guests who could potentially have been affected by the water issue were aware.
November 14, 2014
Rated 5 out of 5 by bostonjunkie The only place we stay in Boston
Our family lives 30 miles south of Boston and visit there often for mini vacations and Boston event related weekends. The Westin has come to feel like our home away from home. Each time we come we are greeted by a friendly, professional and competent front desk. We are confident that if a room is available for an upgrade, early check in or late check out , they will accommodate because 9 times out of 10 they do. The rooms are consistently clean and updated. We have never had to complain about a room, ever, and I am very fussy. The location couldn't be better with Copley Square and Newbury Street at the outdoor step and hundreds of the finest shops in Copley plaza at the indoor step. Bar 10 has a great atmosphere and amazing food/drinks - we usually hit it either when we arrive to settle in or after coming in from a night on the town to wind down. The lobby is one of my favorites. There is a small coffee shop adjacent to it with great bagels and I love to get up early, grab a tea and sit by the fireplace to read the paper - yep it's that inviting. We use the gym and pool when we come as well, it's always clean and well staffed, and the equipment is sufficient and well cared for. We leave for home looking forward to our next visit!
October 27, 2014
Rated 4 out of 5 by teacup Great Location
clean, quiet room
dust free apartment
comfortable bed and pillows
November 9, 2014