Rated 4 out of 5 by NY16 This is my hotel of choice when in Boston!
I travel a lot for both work and play and whenever I find myself in the Boston area, the Westin Copley is my hotel of choice.
July 18, 2012
Rated 4 out of 5 by cajseattle Copley satisfied
You cannot beat the location of this property. Also the staff was great and room service food was the best. Highly recommend.
July 27, 2012
Rated 4 out of 5 by wnlf48 Good hotel
I enjoyed my stay and felt it was a good value. The room was comfortable and the bed was great.
April 28, 2014
Rated 5 out of 5 by Muhmmad Mr
I informed operator to make a call weak-up at 10:30 at night however they called at 10:40 this was last friday
March 26, 2014
Rated 5 out of 5 by Cince Pleasure to have the room we booked for!
So many hotels promise you the room "you" expect when you book it... Westin Copley absolutely had the room we booked for!!!
September 30, 2013
Rated 5 out of 5 by bob617 above and beyond
staff was very accomodating.......allowed an early check-in and late checkout......now my favorite place to stay in Boston!
August 18, 2012
Rated 4 out of 5 by Drake11 Convient Back Bay Hotel
Nice hotel for the price. Tried room service on my last stay and was disappointed in the quality of the food and the price.
December 16, 2012
Rated 5 out of 5 by Dee28 Excellent
I really enjoyed my stay here. We went for a conference but would certainly return. Food was very good if a bit expensive.
August 10, 2012
Rated 5 out of 5 by kathdenk Great location
Awesome experience at this hotel. Love the location, ease of getting there, proximity to so much of Boston that is fun!
January 15, 2014
Rated 4 out of 5 by Thinggaard75 Good location
Well located hotel - very popular for conferences, so despite the size it often sells out or becomes unreasonably priced.
November 13, 2012
Rated 5 out of 5 by KaiLu Nice hotel, nice location
Services were very good. Internet connection very fast. Location was nice.
Only disappointment was the free TV channels.
December 2, 2012
Rated 5 out of 5 by martincho Excellent Hotel for business in Boston
Excellent Hotel for business in Boston.
Comfortable and situated in the best part of Boston (Copley place)
March 22, 2014
Rated 5 out of 5 by Nando wi-fi
The only problem I had was I couldn't get wi-fi connection in my room, had to go downstairs to get it at the lobbie.
October 9, 2012
Rated 5 out of 5 by Ruth102 Comfortable and Convenient
We've stayed here at least 6 times. My only wish is that breakfast was more affordable...way out of our price range.
October 24, 2012
Rated 5 out of 5 by jasula Lightung
The lighting in the bathroom needs to be increased/improved.
May 23, 2014
Rated 4 out of 5 by Wil2127 Bar Experience
Great bar location, but seating is limited and proximity to restrooms a bit cumbersome for large groups.
February 28, 2014
Rated 5 out of 5 by AMP60 The friendliness of staff and helpfulness
The staff at the Westin Copley Place were very accommodating. We are return guests and always enjoy our stay!
September 30, 2012
Rated 2 out of 5 by PushK Housekeeping needs some training!
I stayed five nights at this hotel and the service level was shockingly poor! After checking in at 11pm, I called room service and inquired about the timelines for ordering. He told me thirty minutes, great! I ordered a burger and wine. My food arrived at 12:15!! I had called twice to inquire where it was, the second time he shouted that she had been to my door three times and I had not answered! However when the poor, shaking server arrived apologizing she had been given the wrong room number. She assured me I would not be charged...who cares she arrived without the wine!! Said he never gave it to her!!
Finally I go to bed at 1am. After entering the bathroom and closing the door, I am sickened to see the condition of the lower half of the door. The previous guest had obviously been ill! The lower half of the door and the wall beside it when the door was closed were covered in dry vomit!! Beyond disgusting!
The next morning I complained to the front desk about my two unfortunate incidents. They listened and ask if I would like to change rooms. I responded no since I had already unpacked and settled in for my week. I said just clean the bathroom!! Overall the rest of the week I would have to say that the housekeeping was very poor. There were other minor things every day of my stay.
At the very least, i would have expected that someone from management would have reached out to me during my week to apologize for the disgusting vomit covered door. They are in the service business... I think the whole place needs to be reminded of that!
July 27, 2014
Rated 5 out of 5 by Lois12 Great stay
This hotel was very friendly, clean, accomodating and I would recommend to everyone. The best beds around.
October 3, 2012
Rated 5 out of 5 by Kalwohaib Great location
The hotel has a great location with access to Copley mall and most of the attractions in Boston.
March 4, 2014
Rated 5 out of 5 by Roger44 Great hotel, with great location
Everything was great, the staff, the location, all the accommodations, just an overall great experience.
August 27, 2013
Rated 5 out of 5 by JJJJJJJJJ Pure comfort
This hotel never fails to exceed my expectations. Comfortable, clean room, great gym, friendly staff.
August 22, 2012
Rated 5 out of 5 by AL17 Great hotel
Centrally located, excellent beds and ambient. Easy to connect to T station, shopping etc.
March 7, 2014
Rated 5 out of 5 by Ryon Boston Beauty
Friendly, clean, convenience to Boston sights. In hotel restaurants very good. Sea food terrific !
October 18, 2013
Rated 3 out of 5 by skilocoras Bathrrom not up to expectations
BAthroom too small.No heavenly shower or curved shower screen.Room was dirty with accumulated dust
October 11, 2012
Rated 3 out of 5 by Frustrated100 Associated restaurants
The Huntington restaurant was poorly run. Condescending manager with no respect for the customer.
August 17, 2013
Rated 5 out of 5 by 3DGuest Wonderful Hotel
The Westin Copley Place is a beautiful hotel with WONDERFUL staff and it was a joy to stay there.
October 2, 2012
Rated 5 out of 5 by Sony1947 Staff very AT&T,emotive, rooms well maintained
Have stayed at Westin Copley several times and continues to deliver service beyond expectations.
October 26, 2012
Rated 5 out of 5 by Djn53 Great location
- great shopping & dining nearby
- easy to get to public transportation
- love their toiletries
November 18, 2013
Rated 4 out of 5 by Lucy16 Great location
I liked the experience in Boston and its because I made a great choise by staiyng at Westin.
January 16, 2014