The Westin Copley Place, Boston

  • 10 Huntington Avenue
  • Boston,
  • Massachusetts
  • 02116
  • United States
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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Rated 4.2 out of 5 by 706 reviewers.
Rated 2 out of 5 by Unsatisfactory I was asked to provide a credit card number as a deposit when I first registered. I was informed this card would not be charged and I could use a different card upon departure. Both cards were charged (as indicated by the bank accounts) though their accounting department indicated only one card had been charged. We left them a voicemail and they have yet to respond on why this is so. Also the charge amounts reflected in the bank accounts do not reflect the amounts on the invoice sent via email. June 23, 2014
Rated 5 out of 5 by Excellent Hotel I stayed at the Westin Copley while attending a conference at the Hynes Convention Center. It is a 5 minute walk either outside or if bad weather, through the attached shops and mall. Boston is an incredible city, I spent many, many days there for both business and pleasure. The Westin Copley is a shining star in the city. The room was clean, comfortable and relaxing. I could both get work done and rest. It is smack in the middle of a great Back Bay area. Shops, food, nightlife, and fun are all within walking distance. The Harpoon Brewery and their world class Beer Hall is only a short T ride away (it took me 20 minutes). The staff was excellent and eager to help when I needed it. I plan on making the Westin Copley my goto place to stay, when in Boston. December 3, 2013
Rated 3 out of 5 by Good amenities, a little less clean than normal I enjoyed the location of this hotel. The amenities are good overall. Room service was delicious and timely, the gym was clean. Check in was a bit clunky with them asking me to get my confirmation and my SPG number. As I was finding them, they would say they found it. As a member, it didn't feel very personal. As far as room cleanliness, it wasn't as crisp here as I've been used to in the past. There was a huge convention there, however as a customer, I'd like them to be able to not let other parts of the experience suffer. March 9, 2014
Rated 3 out of 5 by Disappointed I have stayed at this hotel many times over the years. The worst experience due to the following: Lack of a shower curtin in room Room not made up Poor service at breakfast- actually got up and left Slow service re car from valet August 21, 2014
Rated 2 out of 5 by Horrible Service - Not Pleased Upon check-in, we found the staff not interested in any questions we had for them. I had specifically called the Hotel and asked for connecting rooms, and was told my reservation was all set accordingly. We arrived in the room to find our rooms were NOT connecting, and that there was nothing they could do for this. Way to start a fun Bachelor weekend right off the bat. After getting over the first issue, we came back to our room Saturday night to find our rooms were NOT cleaned what so ever. All the front desk had to say for this was we must have signed up for "Green Initiative" which I never have heard of. In addition, a filthy dirty food service cart was left practically in front of our door all day into the next morning when we checked out. My fiancé has reservations there in another 3 weeks for her wedding party which I will most definitely cancel if I do not get a response from the hotel. The staff at checkout acted like they could care less about any of our concerns and were not willing to do anything for us, which is absurd. I am typically and easy to please guy but this is ridiculous when you are paying almost $300 per night per room. August 25, 2014
Rated 5 out of 5 by Some improvements I would reccomend Being in hospitality industry I travel a lot and Westin is definitely on my top list.Two things I've noticed during my stay, which need imrovement: 1. iPOD docking station - doesn't work with iPhone 5 and 5S - there was no adapter to hook my phone on the old dock and it was big inconvenience, since I wasn't able to listen to the music in my room. And as you know - more and more people will start using iPhone 5S very soon ;) 2. Glass on the desk - it might be functional from the cleaning point of view, but you can't use your mouse on it. For those of us who travel on business it's not very convenient, since we do work from our rooms at least two times a day for a couple of hours. Other than that the brand is still excellent and no one can beat your Heavenly bed! January 15, 2014
Rated 5 out of 5 by Great Stay Attended a business conference in August 2014. The Westin staff was very professional and spot on! I would recommend this venue! August 25, 2014
Rated 4 out of 5 by Mixed up reservation My travel agent mixed up my reservation and had me arriving a day later than I actually did. Marquese at the front desk was extremely professional, empathetic and accommodating. He was able to locate me a room in the hotel on a sold out night and while it was slightly more expensive than my reservation rate, it was sincerely appreciated. He did this with a smile and complete patience. Truly appreciated. July 30, 2014
Rated 5 out of 5 by Business Trip Convenient for business, dining and shopping August 27, 2014
Rated 5 out of 5 by This hotel does have great features and amazing views We really really loved statying at the hotel. The only thing we experienced that was not the best was the noise from the other room when the dance girls were staying in your hotel. It sounded like there were about 10 girls in the room at around 1:00 in the morning and on we did not get any sleep that night at all. We did call down to the front desk and they did tell the room next to us to quiet down. They did quiet down but you can definitely hear right through the door as they still continued to talk through the night. March 4, 2014
Rated 4 out of 5 by Another good stay Overall a good place to stay in Boston. The price is a bit high, but on a par for Boston. As a Platinum member I received the breakfast amenity which is well worth choosing and you can upgrade to 'heart attack inducing breakfast' for a minimal extra charge. Good location for shopping and the Common. Suite was large, clean & comfortable although bathroom was very small for the size room. August 2, 2014
Rated 2 out of 5 by BUSINESS STAY I am in customer service business. The staff needs to acknowledge guest. on three different occasion the first got on elevator and two men in suits getting off third floor to offices with name tags said goodmorning no reply second same got on elevator a women dressed nicely with name tag pushing cart again good morning no reply pushing luggage cart. third stand near bar 10 two employees talking to a I was an interruption. did not feel welcome was with a group of 35 for a meeting meeting was in a section of hotel closed restaurant down stairs the restrooms were did not look like they were cleaned since they closed the restaurant. Why would the hotel place thirty five executives in a closed part of the hotel ceiling tiles were out of the ceiling. Not a great reason to come back. May 14, 2014
Rated 5 out of 5 by Westin Copley Best place to stay in Boston for a family! Great staff, great rooms, and great views. Close to everything in Boston! August 25, 2014
Rated 3 out of 5 by Expected more I expected the room to be nicer for the price. No hot tub in the Spa Area. August 26, 2014
Rated 5 out of 5 by Perfect! Lovely hotel in a great location - lots to see and do in the Copley Plaza area. Very impressed! August 25, 2014
Rated 5 out of 5 by Hotel has excellent service I wish to pay tribute especially to JENNIFER MOROTTO, your concierge. She was so helpful in arranging a limousine to Concord and return. Her initial email outlining the options filled me with confidence, bearing in mind I was calling from England. All staff I came into contact with were courteous and helpful, obviously well trained! Thank you. Desmond Mulvany August 6, 2014
Rated 5 out of 5 by This was a very nice hotel. I enjoyed everything about the hotel except your elevators are very slow. We had to wait several minutes on more than one occasion to catch one. August 23, 2014
Rated 5 out of 5 by Wonderful staff We can't say enough good things about the registration staff and management. Not only did they provide us with the best possible upgrade but learned that it was our anniversary. We arrived back to our room after spending a day exploring Boston and while figuring out where we wanted to go to dinner a knock at the door revealed one of the staff with a bottle of champagne and chocolates. Despite the size of the Westin we felt like we were in a boutique hotel. Thanks to everyone on the staff for making our stay wonderful. October 19, 2013
Rated 5 out of 5 by This hotel was very accommodating Had stayed here previously in the older section which was very nice; this time we opted for the renovated section and the delux room with the heavenly bath and bed, it was all that and then- some; also very spacious. Upon our arrival we requested a nice room with a view, since it was our 44th wedding anniversary-what a view it had-faced both north to the Charles River and to the west. If there was any down-side, the bath had only one sink; altogether great room, staff met all of our needs wonderfully; will book again December 29, 2013
Rated 5 out of 5 by Anniversary Night We recently stayed at the Westin for our fifth anniversary. With two young children it was a nice break for a special occasion. The staff was amazing. We were upgraded to a suite and had a dozen roses waiting in the room when we arrived. After we returned to the room from a walk around town there was a bottle of wine with a cheese and fruit plate. The staff definitely went above and beyond to make our stay special. My wife said we'd be making this an annual anniversary trip. June 23, 2014
Rated 4 out of 5 by parking Parking for Motorcycles was not as expected. Told by staff there was a special place for parking a motorcycle/Harley Davidson in parking garage. Person attending said there was no such thing ! Very disappointing. August 18, 2014
Rated 5 out of 5 by exceptional in all respects the entire staff was excellent from arrival to departure - extremely friendly and responsive - particularly Frank .... at the concierge desk - I only wish all the hotels I stay at were as well run as this one !!!!!!!!!!! 2 things could be improved : the lighting in the bathroom was poor - without a light in the closet it was difficult to see the safe keyboard August 3, 2014
Rated 3 out of 5 by Adjoining rooms The policy to give out adjoining rooms on a first-come basis is very inconvenient. We paid a non- refundable $1300 deposit on our rooms. When we checked in the desk clerk assured us of adjoining rooms. Our room s were across the hall from each other . We were given adjoining rooms the next day with the offer of help to make the move but babysitting the first night was very uncomfortable for these grandparents. July 23, 2014
Rated 5 out of 5 by Great overall vacation Great facility with very good staff in a perfect location for Bosotn August 24, 2014
Rated 2 out of 5 by Disappointing. Bad value. Needs much improvement. Was NOT worth the cost f the room, even considering location. I truly wish I had stayed at one of the newer local hotels. At any given time, some elevators and escalators were not working. The decor is dated and tired. In my room the key didn't work twice and had to be replaced - requiring 2 trips to the lobby. The remote didn't work, only had one bathrobe, was short on pillows. Staff was responsive, but this is basic stuff that shouldn't require guest intervention. Place needs a big makeover in look and service. October 28, 2013
Rated 5 out of 5 by Great staff Shana at the front desk was extremely pleasant, competent and helpful. The location is the best in Boston. Great views. August 22, 2014
Rated 4 out of 5 by Great parents weekend stay We stay for almost a week when visiting Boston for parents weekend, it was a great choice because of the weather you don´t have to stay in your room or in the hotel, you have options for dining, there is even a catholic church for mass and you don´t have to go outdoors, but if you can go out there is a lot of places to visit. There´s is room for improvement in your staff, they don´t always are vey nice, except for Ezra at breakfast, the guys at the bar and front desk. Also the room maids are not very nice. February 7, 2014
Rated 5 out of 5 by just what I needed & expected I travel to Boston often and decided to stay at the Westin Copley Square for the first time - it won't be my last. The staff were cheerful, check-in was breeze and the room light and airy. The proximity to great shopping, dining and all-around sight-seeing was fantastic. August 11, 2014
Rated 5 out of 5 by August visit Great place, excellent customer service. The only issue I have is that there was a faint smell of tobacco smoke in the room. It seemed to permeate everything including the sheets. August 17, 2014
Rated 5 out of 5 by Some improvement Better lighting in the bathroom. The room was very comfortable other than the lighting issue. The staff was excellent, helpful, available and warm. August 18, 2014
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