Rated 4 out of 5 by luckyluketheduke Perfect location
The position of the Hotel in the city is perfect. Courtesy of employees is superbe.
August 24, 2016
Rated 5 out of 5 by AnSpgUser Great hotel, awful service at breatfast
We really enjoyed our stay here, everything was great, with the exception of the service at breakfast.
We were seated, and then ignored for 20 minutes. We tried hard to grab the attention of the staff, but nobody had time for us. We ate out for breakfast the rest of the stay.
August 18, 2016
Rated 5 out of 5 by Casey25 August 13
We thoroughly enjoyed our weekend at the Westin Copely. Patrick at check in was friendly & accommodating. Reggie, outside, found us a cab for 6 people who wanted to just drive around and site see. The bar was a fun place to meet up with other people.
August 15, 2016
Rated 1 out of 5 by SD92101 Disappointing
I won't go into too much detail but the moment I stepped into our room and the moment I checked out, I did not have a great experience. As a SPG gold member, I will not be staying at this hotel nor would I recommended it to anyone else - even if they used their SPG points like I did.
July 31, 2016
Rated 5 out of 5 by ncworldtraveler Wonderful weekend!
I booked a stay over the July 4th weekend as a surprise for my husband's birthday. When we arrived at the hotel, we were warmly greeted at the front desk. Kelly & Patrick went out of their way to make us feel welcome. After hearing it was our first trip to Boston, they upgraded us to the Presidential Suite on the top floor. What a wonderful surprise!! The views from the room were absolutely amazing! We could see Fenway, Boston Harbor, and fireworks going off all over the city.
Our stay at the Westin Copley Place could not have been better, and we will definitely be back!
July 28, 2016
Rated 5 out of 5 by MikeY28 Great hospitality
My family always prefers staying at Westin because we always know what to expect. We have definitely been spoiled by the SPG, and more specifically Westin hotels. However this particular stay was exceptional. We were invited to a SPG reception hosted by Westin for being a gold or platinum level. We didn't know what to expect but it turned out to be a very fun night for the entire family. We were greeted by Jennifer M. upon entering. She was very cordial and recognized my name from the email correspondences. She came by our table several times to make sure we were doing well with food and drinks. We ended up staying the entire time enjoying the festivities and our conversation with her. Hats off to Jennifer and SPG. As a frequent traveler I always look for events to enjoy...lucky for us SPG found us and made a memorable impression. Hope this program continues and expands to other SPG hotels.
July 16, 2016
Rated 4 out of 5 by White41 Excellent hotel
Elevators were excellent. Staff was very courteous. Beds were a bit too soft for our tastes and the bathroom was a bit small. Overall, though it is an excellent hotel . Proximity to the mall was a plus.
July 15, 2016
Rated 3 out of 5 by Janetvs51 Maintenance and cleaning issues
This hotel needs a good cleaning. The hallway to my room was a mess, especially by the service doors. A vacuum would have done the trick but it didn't get taken care of for the two days I was there. The sink drain and the tub drain in my room were clogged and when I asked the front desk person to send someone to help with both, they only took care of the tub but not the sink. The walls in the bathroom and especially the light fixture in the bathroom were filthy. The hair dryer broke as I was using it - sparks and all. Very disappointed in this hotel and surprised it's a Westin actually.
July 14, 2016