Rated 5 out of 5 by dh18 Great Location and friendly staff
This was my first trip to Boston and the Westin Copley Place was a perfect location for getting around town. The hotel is walking distance from the train and there are many great restaurants and shops close by. My room was clean, comfortable and had a wonderful view of the city. I had some confusion with an upgrade offer I received via email but I spoke with the guest services manager and she was happy to take care of the issue. I am very impressed with my overall experience.
September 25, 2013
Rated 5 out of 5 by andy12321 Great experience
The service, staff and accommodation were all wonderful.
I have no complaints.
It was a great location, close to everything we needed in Boston.
The room was great. Spacious and clean.
May 11, 2014
Rated 4 out of 5 by mucow 2014 Boston Marathon
The hotel location and staff were overall GREAT. The only negative was after the Marathon only a few (maybe 2) of the 7 elevators were working. Runners and their guests were lined up way out into the lobby hobbling and hoping to get to their rooms for a shower and rest. This was a terrible time to shut down elevators.
April 26, 2014
Rated 4 out of 5 by BusyBeeVee Just a couple complaints but overall well worth it!
This hotel is located near copley square and Boston public library, close to the copley t stop, indoor access to the malls and short walk to Newbury st. Taxis always available upfront so very accessible location wise. The rooms are modern and new. They recognize your Starwood status and treat you well for it. I got a free room upgrade twice, once when i paid for a king room and once when I got a room on my points. Ipad two issues during my stay. One, my junior suite bathroom had some red dirt in the tub, which the housekeeping staff said was cleaning liquid. But seeing red in the morning gave me a real scare. Two, the concierge wasn't prompt about sending someone for my luggage giving me a vague answer like will send him if I found him. Not sure how long to wait I took my luggage (with much difficulty) myself.
November 30, 2012
Rated 5 out of 5 by IslandBoy60 This hotel has it all.
Myself and wife stayed at your hotel in January as we went to Boston to watch the US Skating chapionships. We stayed in a corner suite on the 34th floor and it was absoloutely awesome. The views were spectacular and the proximity to everything downtown was great. And of course if the weather did get nasty you never have to go outside as it it linked up with two great shopping malls. We will certainly stay again and highly recomend this hotel.
February 26, 2014
Rated 3 out of 5 by amywhite Not up to Westin Standards
Upon arrival we were kindly greeted. We were sent to our room that did not have tolietries, slippers, enough washcloths and the bathroom toliet was dirty. Then the bathroom door locked and we had to call for someone to open it. Then we ordered food the incorrect item was sent I called in the morning and it was rectified. The concierge service was exceptional. Improvement in many areas needed.
April 4, 2014
Rated 4 out of 5 by dthom Great staff
The staff at Copley Place were very professional and we had no problems. The room comfort was great, but the sensored snacks were a surprize. The staff fixed an accidental charge on one of our rooms with no problems. My only complaint, if you want to call it a complaint, is the elevator bank has about 7 elevators, of which I noticed only two or three worked at any one time making waits for an elevator during high volume times between 5 to 10 minutes. That gets old quick.
July 20, 2012
Rated 2 out of 5 by LDMassachusetts Disappointing
The Westin Copley is so pretty, but this past trip was far more style than substance. Valeting the car was a nightmare (not enough staff to move all the cars coming in and out). The revolving front door stops and stalls quite a bit. The check-in area is terrible; four employees at computers avoiding eye contact with guests and no clear line. The room was pretty with an amazing view, but the SPG free water bottle was clearly opened and partially drank by the last guest.
September 30, 2013
Rated 4 out of 5 by frankylulu Lacking 21st century technology
The wireless is desperately lacking in this hotel. We were there for a meeting, and kept getting kicked off of the meeting an lobby free wireless. The hotel wanted to charge $15 a day for any internet usage in the room. This is much too fancy of a hotel to nickel and dime wireless usage. They need to greatly increase the broadband and make access more affordable.
But very nice rooms and staff.
April 2, 2014
Rated 4 out of 5 by Jewel3709 Westin at Copley
I stayed at the Westin at Copley for a 4 day sales conference. Most of the time we were 'sequestered' and therefore had to eat, relax, and attend meetings in the same facility. The food was excellent and the staff very helpful and friendly. The room had one small cleanliness issue but was immediately corrected to my satisfaction, otherwise was very comfortable, spacious and had a great river view. I would definitely stay here again!
February 28, 2014
Rated 5 out of 5 by Kathleen21 This was the BEST staff we've ever had at a Starwood Hotel!!
This is the first time I've ever responded to one of these questionnaires but I really wanted to recognize the exceptional service we received at the Boston Westin. My husband and I visited the hotel with our three grandchildren this week and thanks to the staff we had a great experience. After experiencing a difficult traffic situation on our way to Boston we were greeted by an understanding, kind receptionist who said she was giving us an upgrade to the 32nd floor. The room was fantastic with an unbelievable view of the whole city of Boston. The concierge took time to help us pick out attractions the children would enjoy and then walked us all the way to the entrance of the nearest subway entrance so we didn't have to go out in the rain. I'd highly recommend the breakfast in the hotel as the people working there were so accommodating and the food was great. Even the porter who brought the extra cot up to our room was friendly. All in all a great hotel to stay at!!
April 18, 2014
Rated 4 out of 5 by Lazz extra charge
I pre-paid approximately $1300 for a three night stay. The room was beautiful and totally met my expectations. I was dismayed, however, when I received my final statement and was charged an extra $42 for internet access. To me, this was an excessive and unnecessary charge in this day and age. Soured my whole experience with this hotel.
April 14, 2014
Rated 5 out of 5 by Tori Highly Recommended!
I stayed at the Westin for a work conferenceThe staff was pleasant and helpful and rooms were clean and comfortable. Also, the location was great! The area was convenient and there is a train station right across the street for easy access to the rest of town. No complaints about the hotel itself! The only complaint I have would be the service in the Bar/Restaurant--we ate/drank there a few times and the servers were not always as friendly as I would like.
August 6, 2012
Rated 4 out of 5 by FLLouisianan Excellent location - Slightly overpriced
Stayed at the 35th floor during a conference week.
Plus points: excellent location, friendly staff at the hotel (avoid business center at all costs)
Minuses: Overpriced internet service (just one equipment per payment), slightly overpriced restaurant (Bar10). Elevators can not hold demand during conference, need 15 minutes to reach lobby.
Paying a plus to be at Copley Place is clearly a mistake considering the extra taxes (including convention center tax)
August 13, 2012
Rated 5 out of 5 by Lynchesq Staff Courtesy
I was very impressed with the front door staff, who took my car and baggage, that same courtesy extended to the check in staff. I lost my parking ticket, they assured me I was not the first person this happened to and both staff the parking staff and front desk staff worked to remedy my mistake.
I used the spa as well and found them accommodating . Bravo!
April 6, 2014
Rated 4 out of 5 by jpidgeon Almost a perfect stay...
We truly enjoyed our stay at the Westin Copley place. The hotel was conveniently located to most attractions, and being attached to the mall was excellent, particularly since we stayed here on Black Friday. However, I chose the hotel for the pool area and the spa. When riding up in the elevator in our room there was a posted sign stating the pool area was closed for renovations for 2 weeks. There was no other indication of this, which was disappointing.
November 30, 2011
Rated 4 out of 5 by luna11360 Lovely hotel
We have stayed at this hotel once before and it was excellent, so I chose it again for a 2 night stay. For the most part, it was just as excellent. The rooms are spacious and clean, and the beds super comfortable and warm. The only complaint was that without the curtains closed, it felt like a window was open, and even then we had to keep the heat at 74 degrees. The only other complaint was the pool. We went to use it and it was very murky. Once I mentioned it to the concierge, it was dealt with, but my daughter was disappointed that it wasn't usable until we were leaving. I was surprised that no one had been aware of the problem. We love being able to walk into the malls that are attached, and find restaurants and shopping. Overall, our stay was excellent. Everyone who works at the hotel is courteous and helpful and we would stay here again.
January 7, 2014
Rated 4 out of 5 by kiddiedoctor55 Green plan needs to be explained better
Green plan was not clearly explained at check-in. It should be stated that it means NO maid service. In most of the industry, the environmentally friendly plan means beds are not changed but still made, and towels only changed when requested. Usually, room continues to be tidied up every day with trash bins emptied and coffee replenished. It made returning to the room after a long day unpleasant.
March 17, 2014
Rated 4 out of 5 by influenza Cant beat the convenience
Has everything you need for a comfortable stay. Room service was prompt and good. The spa is really a hair and nail salon with some converted closets in the back for spa services, but my massage was great.
unfortunately, "no upgrade available" for SPG gold. signed up for 4th night free, but "you didn't make your reservation correctly". I chose this hotel for those reasons and it seemed like bait and switch.
March 5, 2014
Rated 4 out of 5 by MLPA This hotel has great features
Great location and amenities.
May 12, 2014
Rated 5 out of 5 by Gail53 Wonderful stay
I was in town for business and stayed at the Westin Copley Place. My room exceeded my expectations. Everything was wonderful. I would absolutely stay again.
May 5, 2014
Rated 2 out of 5 by ValleyForge Not up to standards
For a high priced hotel, I expected more. Hotel is extremely noisy. I was on the 35th floor and asked for a quiet area. Screaming in the halls as late as 11:30 PM with doors slamming loudly at all hours. Room clean, room service efficient but food overly pricey--not a good value. Business Center a disaster. I would not stay here again.
April 7, 2014
Rated 2 out of 5 by Prsndr The hotel never quite makes it
This hotel tries hard to give the impression of a quality hotel, but never quite makes makes the grade. The concierge service to only obtain directions. It was of no value in obtaining information of events or obtaining reservations. The pool is beautiful and functional for exercise, but no place to change clothes. The rooms are crowded with little room to relax (unless you lay on the beds). The shower floor is slick with no handrails.
December 15, 2013
Rated 4 out of 5 by TRMorris Forgotten Bearkfast
I ordered a breakfast Friday AM at 6:30 using the card that was hung on my door. It was taken away, but no breakfast arrived. That was my only complaint. Nice facilities, and a great location in Boston. The layout on the 1-4th, 7 floors is a little confusing for conference attendees, but that's architecture, not anything to do with the services.
March 31, 2014
Rated 4 out of 5 by Jakelong8i Elevator debacle
I've stayed here several times and enjoy the location and amenities. However this week, the elevator delays were interminable. There was a convention that was utilizing several floors for meetings and I had no less than 8 stops on every ride except this morning- I guess they've departed. Sometimes 10 or 12! It was very unpleasant.
Would give higher rating if Bar10 had a better layout and vibe.
Ask for a low floor!!
February 5, 2014
Rated 5 out of 5 by ralphieboy100 A Premium Location and Excellent Service
The Copley Westin is perfectly, centrally located to take in all that Boston has to offer...Red Sox Game, mere minutes away...Faneuil Hall, mere minutes away...Duck Tour, across the street...Shopping, you are in Copley Place with Newbury Street right there...more restaurants than you can imagine within walking distance. The Westin is immaculate with big, comfy rooms and the staff was friendly and courteous from start to finish. Thanks!
June 19, 2012
Rated 4 out of 5 by CAfoodie fotel has great location
The room was not especially clean - floor had dirt on it when I checked in.
Sunday cleaning did not occur until6:00 pm even though I was not in the room the entire day.
Had to request a shower cap every day.
No newspaper on Monday morning.
Concierge was not helpful with coming up with foodie type restaurants - kept referring me to steak houses and local seafood chains. Tried two different concierges
Enjoyed the ability to rent shoes
August 10, 2012
Rated 4 out of 5 by Vincewal A little yucky
Check in staff seemed great. Room overall was spacious. Good location. But I don't think that I would tell anyone I know to stay there. When we went into the room, the toilet needed to be flushed, more than once. the shower was also leaky and we found a black hair in the sink. There are too many other options in the area to recommend to stay at this Westin.
March 24, 2014
Rated 3 out of 5 by Recruiter37 The staff is excellent. They are very friendly and extremely helpful
I paid an additional $15.00 per night for a room which I thought would be larger. It had a very nice view of the city but was actually smaller than the rooms which were $15.00 less. Since I was there for 7 nights for the main purpose of hiring people, the room was way too small for four people trying to have a conversation. The picture of the room provided me was not even close to the actual room I paid for.
February 10, 2014
Rated 5 out of 5 by Julsey Great night
Our flight at Logan was cancelled so we decided to stay in the city and went over to the Westin Copley. Daniel R. at the front desk heard our saga and could not have been nicer. We are SPG members and he gave us an incredible room on the 35th floor with sweeping city views. It totally changed our mood and we had a great nite at the Westin and dinner in the city. Thank you Dan and the Westin for turning our lemons into lemonade.
November 18, 2013