Rated 4 out of 5 by HMic13 This hotel was very nice
We had a great stay at the Westin Copley Place. It was close to everything and the hotel itself had a lot of amenities.
The only two negative things about this hotel is that when we first arrived, our room was clean, however, it smelled like mildew. I don't know it someone had left the window open or, the cleaning products used did not get rid of the musty smell.
Everyone was very attentive and helpful with the exception of the concierge. We went to the desk to make a reservation for Fogo De Chao located attached to the hotel for our 1 yr anniversary, and she never told the restaurant. Needless to say when we showed up for our dinner reservation and they did not have it, we were very annoyed. Luckily, the hostess was able to find us a table.
July 20, 2014
Rated 5 out of 5 by Canadian409 Westin Copley Place Is Perfect!
My wife and I had the great pleasure of recently spending 6 nights at the Westin Copley Place. It was a wonderful experience in every way. The hotel is perfectly located within easy walking distance of shopping, amazing restaurants, attractions and, of course, Copley Square with all of its activity and amenities. Every hotel employee we met was exceptionally friendly and helpful, and the hotel itself is beautiful and very well-maintained. The hotel was a highlight of our visit to Boston.
July 17, 2014
Rated 4 out of 5 by businessman101 Use the do not disturb sig 24/7
I was interrupted within 30 minutes of checking into my room to see if I had enough coffee. The next morning at 7am, I had another person trying to enter my room to see if I had any laundry. Seriously, 7am?! Almost too aggressive with the customer service. Lesson learned, I hung the door hanger for the rest of my visit.
July 18, 2014
Rated 5 out of 5 by Dan847 A Great Stay!
In previous visits to Boston, they were uneventful but that all changed with my recent stay. Kudos to Management for hiring Kathleen! She is a godsend to your team. She made check-in a delight and personable. She was able to make the boring check in process into a personable experience. The room that we that reserved had an INCREDIBLE view of Boston and the Charles River. The room was immaculate and luxurious. We loved walking through Copley Mall after hours. Thank you for making this family visit a memorable one!
July 14, 2014
Rated 5 out of 5 by Bon123 Excellent hotel stay
The hotel is beautiful. The staff is friendly and helpful. The bed was heavenly. The view from my room was amazing!
I highly recommend this hotel.
July 17, 2014
Rated 2 out of 5 by Frequent27 Front of house great, back of house, not so much
Checked in, was upgraded by a gentleman named Tom. Terrific employee, good experience. Upon checkout, did not receive invoice. No big deal. Called, asked for electronic. Received, but charged for internet (am platinum), and no SPG number on folio. Call again, asked for corrected invoice, as well as SPG number attached for credit. Told it would go out right away. Now, going on 5 days, no corrected invoice, no SPG number. Message left, no response. Is this really this difficult??????????????
July 14, 2014
Rated 5 out of 5 by SRoot Comfortable and Convenient
My family (two adults and two children) stayed here for two days after three weeks in the States. We were looking for a place that was convenient, easy, comfortable and would allow us to do some tourist activities with ease...the Westin exceeded all of our goals. We will stay here again for sure.
July 16, 2014
Rated 1 out of 5 by 1UnhappyCust The worst hotel stay experience ever
We stayed couple nights for July 4th weekend. Our neighbor on the 31st floor decided to have a party inside their hotel room with loud music, bunch of guests, casual conversation, acting like they were at any public bars. Extremely distributing. They either kept the door open late at night or slammed on the door before 7am in the morning.
We complained numerous times to the hotel, including in person at the front desk couple times, but no actions were taken by hotel staffs that stopped this unacceptable behavior. Obviously, the hotel knew about it, because we could see the room service was delivered multiple times to the party spot.
Honestly, we want our refund for our stay badly. Can this be arranged?
July 10, 2014