Rated 5 out of 5 by Jamie518 This hotel has great banquet servers and service!
I stayed at The Westin for a conference and the banquet servers were top of the line! They were pleasant, polite and accommodating! They had smiles on their faces and knew exactly what to do and when to do it! If you needed anything special or extra they gave it to you no questions asked. We had our whole lunch served in a matter of maybe 10 minutes and we were good to go for our business meeting. I applaud them!
January 14, 2014
Rated 4 out of 5 by frankylulu Lacking 21st century technology
The wireless is desperately lacking in this hotel. We were there for a meeting, and kept getting kicked off of the meeting an lobby free wireless. The hotel wanted to charge $15 a day for any internet usage in the room. This is much too fancy of a hotel to nickel and dime wireless usage. They need to greatly increase the broadband and make access more affordable.
But very nice rooms and staff.
April 2, 2014
Rated 4 out of 5 by Columbia227 A hotel of comfort and convenience
Our room was beautifully and VERY comfortably furnished. The beds are outstanding! The staff were attentive to our requests for extra coffee accompaniments. The fitness facility was well equipped and organized. Everything, with one exception (the tile around the bath tub), was very clean. The hotel is located right in the heart of everything touristy and for business/shopping - very convenient. Recommend it highly!
November 13, 2013
Rated 3 out of 5 by amywhite Not up to Westin Standards
Upon arrival we were kindly greeted. We were sent to our room that did not have tolietries, slippers, enough washcloths and the bathroom toliet was dirty. Then the bathroom door locked and we had to call for someone to open it. Then we ordered food the incorrect item was sent I called in the morning and it was rectified. The concierge service was exceptional. Improvement in many areas needed.
April 4, 2014
Rated 4 out of 5 by Kathleen688 Good Hotel for Conferences
The hotel was great overall, but the elevators were extremely slow for our large conference.
June 30, 2014
Rated 3 out of 5 by Recruiter37 The staff is excellent. They are very friendly and extremely helpful
I paid an additional $15.00 per night for a room which I thought would be larger. It had a very nice view of the city but was actually smaller than the rooms which were $15.00 less. Since I was there for 7 nights for the main purpose of hiring people, the room was way too small for four people trying to have a conversation. The picture of the room provided me was not even close to the actual room I paid for.
February 10, 2014
Rated 5 out of 5 by HP8649 Boston
Excellent Hotel and ease of movement from business to hotel
July 2, 2014
Rated 4 out of 5 by Loyal Is the Starwood star still shining?
Westin Copley Place is a big bustling business. No personal touch or individual attention. Several lights were broken in my room, the electrical strip was overloaded and dusty. There was a 20-minute wait for check-in at 9:00pm at night, and a 20-minute wait for a seat at breakfast with one overwhelmed host. Hotel restaurant is too small for the number of rooms and guests. Guests may be better off eating elsewhere.
October 17, 2012
Rated 5 out of 5 by JeffB14 Top Notch
I continue to travel to many places around the world and occasionally find myself back at the Westin Copley. By far, always the best experience and an organization that all others should strive to be like.
June 19, 2014
Rated 5 out of 5 by derFcht Freddy's Likes
*Walking distance to every major attraction in Boston; 20min tops.
*Great views of Boston.
One dislike, parking @ $55/day is NUTS!!
Take a cab, leave car at home.
June 23, 2014
Rated 4 out of 5 by kiddiedoctor55 Green plan needs to be explained better
Green plan was not clearly explained at check-in. It should be stated that it means NO maid service. In most of the industry, the environmentally friendly plan means beds are not changed but still made, and towels only changed when requested. Usually, room continues to be tidied up every day with trash bins emptied and coffee replenished. It made returning to the room after a long day unpleasant.
March 17, 2014
Rated 5 out of 5 by Jpim Friendly Staff and Great Hotel Features
Westin Copley Staff and room accommodations were great! The Hotel is conveniently located near many local attractions and shopping! I defiantly will be coming back!
June 23, 2014
Rated 4 out of 5 by Needagoodbed mildewy but ah, that bed
Location is fabulous, but there were some smelly problems. At the end of a long day, aching to crawl into the famous Westin Heavenly bed, it was comfy but phew! It stank. The comforter and pillows smelled like mildew. The sheets smelled like someone else's. I put a note on the bed to change the sheets, pillows and comforter. They were changed, but still smelled mildewy. Note on the some-else's nose-smudged window stayed untouched for three days and on the third day, there was a rag tucked in the open window, so I washed it myself. The towel that was left on the counter in the bathroom was clean, but when I used one of the rolled towels, they reeked of mildew. My sense was that anything that wasn't changed every day stank. Only one or two elevators seemed to work (slowly) out of a bank of at least six (eight?) and the escalators were completely shut down for most of the stay.
August 12, 2013
Rated 5 out of 5 by KatieK Great Services and location
The location is excellent and provides an excellent view of the city or the Charles River. We patroned Bar 10. I had a Lobster Roll and it was excellent, far exceeding regular bar food or regular hotel food. I would like to specially mention Bernato's excellent service. He was fast and accommodated all our needs. He even helped me to bring the food to the meeting room which is out of his normal responsibility.
October 5, 2012
Rated 4 out of 5 by Subaman Great Location
The room was average. However the hotel location was great! The only one thing that we requested was an over ride on the ac since it is locked to not go below 65 degrees.
Be careful with the snacks displayed on the dresser. They are electronically tracked. My youngest son picked one snack up and we made him put down and it registered that we took the snack.. Front desk took care and removed the snack charge.
August 2, 2012
Rated 3 out of 5 by Rsb27 Mr
Shower was narrow and rounded at the bottom. Should havre two comfortable sitting chairs.
June 28, 2014
Rated 4 out of 5 by Kev74 Hotel experience
Wonderful time while we celebrated our anniversary. Front escalator was not working upon our arrival and carrying two full suitcases was a challenge. But, outside of this the staff, food, room and service was excellent!!
June 15, 2014
Rated 5 out of 5 by Mfosh55 Best overall location in Boston
We have stayed here many times in Boston. We have a 6 year old and from this location we walked to Fenway Park, the North End, The Aquarium, and Fanuel Hall. The hotel has large rooms, I suggest the rooms that face the Charles River. Hotel check in was fast and friendly. Pool was refreshing, the fitness room is equipped with all brand new machines. Overall, fantastic mini-vacation stay at The Westin Copley.
August 29, 2012
Rated 4 out of 5 by dmtherese Great Location, very attentive staff
The hotel is in a great location, easily accessible to good shopping, restaurants, and transportation. My room was very comfortable with a beautiful view and nice room amenities. The staff was very welcoming and incredibly attentive. The only drawback was that the hotel was having a large conference during my stay and too few elevators were available as a result. Also, the bathroom lighting was far too dim.
September 2, 2012
Rated 4 out of 5 by OHUT Internet access fee
There was no free Wi-Fi in my room. This hotel charges very high daily fees for it. It was an annoying inconvenience in this otherwise nice hotel.
June 23, 2014
Rated 3 out of 5 by EnvoyBoy Seen better days?
This was my long-time favorite Starwood in the heart of Boston but it seems like it is past its prime. Been here a number of times over the years. Room did not feel clean. The wooden vanity in the bathroom was showing its age, as was the bathtub. I learned after the first time I got into bed, that they don't tuck in the linens. One turn and I was a mummy. For each of the next three nights, I had to essentially pull back the top and tuck in everything. Speaking of the top, it was unnecessary as the ac was pretty weak. It was 73 when I checked in. Set the ac to 65 and four days later it had only gone to 68. It felt like a hotel that was being a bit ignored in preparation for a major rehab or to leave the brand. No Plat upgrade, recognition or other benefit. Had a connecting room in the middle of the hall. There are other Starwoods in the same neighborhood that might get my next stay.
December 11, 2013
Rated 3 out of 5 by earlywakeupcall not so thrilled but still quiet
as always, the rooms are comfortable and quiet. However I had three issues. One, behind the curtains I found two soda bottles, dirty. Wake up calls came a half hour early...VERY ANNOYING. And I ordered a side of strawberries with dinner and I got One strawberry cut in half, one black berry and two raspberries. Annoying. I am allergic to blackberries and raspberries which is why i asked for strawberries.
November 18, 2013
Rated 5 out of 5 by soxfanfrommaine Great hotel!
This is a great hotel in a very good location in the Back Bay. My only complaint was that the luggage storage service could have been faster.
June 23, 2014
Rated 5 out of 5 by Cf1234 In Boston -a must hotel- the Westin !
The Westin at Copley plaza enhanced our first visit to Boston . Our room was very clean and we had a wonderful view from the 19 th floor. Particularly helpful was the concierge desk - Frank was very helpful and really strived to make our side trips perfect. The breakfast and staff in the restaurant were THE best - kudos to waiter O' connel for his service and warm personality. Great place - great staff!
October 12, 2012
Rated 4 out of 5 by Librarian So close to all 5 stars!
The only issue regarding my stay that kept me from giving 5 stars in every category, was the Go Green offer. By choosing not to have new sheets and towels (a great option) you also opt out of all traditional maid services - garbage wasn't emptied once during my 4 days. The $5 per day stipend (which I wasn't able to use) was hardly near what the hotel saved on not having to provide custodial services.
August 6, 2012
Rated 1 out of 5 by damon86 charges not mine, internet is beyond frustrating
I had to spend 3 + hours on the phone with your 3rd party tech support where I had to provide your hotel information and then I get charged for internet and was NEVER able to connect. I try to call to get rectified and staff puts me on hold for 30+ min. I am contacting my co to take Westin off of the hotel lists that we stay at due to my experience.
May 1, 2014
Rated 3 out of 5 by Giacamo Used to be better
I've been a guest at this hotel many times over the years and had few or no complaints but my recent stay was a little disappointing. There was a lot of dust on the bedside lamps; some of the bathroom towels were threadbare; bathroom lighting was inadequate; the water pressure in the sink was very weak; there were exposed wires on the broken mini-bar; and there was only one robe for me and my wife.
November 11, 2013
Rated 2 out of 5 by Dean10036 This hotel did not meet the standard I expect from Westin
I ended up aborting my stay and departing early because I found the comfort of this hotel to be unsatisfactory and inconsistent with the standards I expect from a Westin.
- The bathroom was small/cramped lacking of comfort amenities (such as a simple shower cap or q-tips).
- I attempted to order room service on my first night but ended up canceling the order after I was told it would be a 45 minute wait for a simple wine & cheese. There were no snacks/beer/wine available in the mini-bar or else we would have gladly used them. The $20 delivery fee for mini-bar supplies was absolutely ridiculous.
- I was awoken throughout the night by opening/closing of every neighboring door--a quality hotel must have better soundproofing.
- I was kept awake from hearing our neighbor talking/laughing through the walls. I later learned that ALL junior suites have adjoining doors. Again, the soundproofing was terrible.
In summary, I booked/paid a premium price for a junior suite because I wanted a comfortable stay. Instead, I found the conditions intolerable.
The only positive experience from my stay is that the front desk staff was accommodating of my need to depart early. Doug(?) attempted to rectify by offering alternative rooms, however, all of the alternatives were equally unsatisfactory. He was extremely profession and courteous (an excellent representation of the Starwood brand), but unfortunately his hands were tied with this specific property.
July 8, 2014
Rated 4 out of 5 by StraitGetAway Update Bathrooms
Facilities were beautiful and conveniently located. Stayed in Junior Suite w panoramic view. Room was nice but would have given higher overall rating if shower facilities were updated. Tiled sides around tub made it small and not conducive for two on a romantic getaway.
June 2, 2014
Rated 4 out of 5 by jpizzica Pleasant stay....with one exception
My overall stay at the Westin Copley Place was a positive experience - The reception staff were efficient and the hotel is well situated and comfortable. In fact had I not had to deal with the concierge this review would have ended on that note. My dealings with the concierge however hung a negative cloud over my stay. This hotel is serviced by a regular airport shuttle which arrives every 30 mins. I approached the concierge requesting some indication of which shuttle would be best to take in order that I reach the airport in plenty of time for my flight. Unfortunately the concierge I spoke to absolutely refused to give me this information, was unpleasant to deal with, and eventually flatly told me that she would never take a shuttle and would take a taxi. I finally gave up and had to contact the shuttle service by myself to get this information which was an unnecessary waste of my time.
November 6, 2013