Rated 4 out of 5 by LoudManHallway Mostly Great Stay at Westin
The Westin is great. The beds truly are heavenly. The location in Copley Square is the best. The concierge was amazingly helpful and friendly. However, we were woken up at 2:30 am by some loud man in the hallway. Fortunately, the heavenly bed enabled us to get back to sleep quickly. What was also surprising was then when we checked out, the man was in such a rush that he did the basics of moving us along and never once inquired as to how our stay had been. However, everyone else we met who worked in the hotel from the waiter in Bar 10 to the woman at the concierge desk and the man who checked our bags in the luggage room was wonderfully kind and helpful and friendly.
July 27, 2014
Rated 5 out of 5 by JimboP Best hotel I have stayed in while in Boston
The view from 2110 is amazing and the bedding is very comfortable. I appreciate the option for additional Starwood points for opting out of housekeeping and yet you still saw that I was consuming the in room coffee and replaced it. That is meeting my unexpressed needs.
March 28, 2014
Rated 5 out of 5 by Gene Excellent location - especially if weather is 'bad'
Attached to the Copley Center with an enclosed walkway and another to the Prudential Center Shopping Center - - which is great if it is raining, snowing or windy !!! Very large lobby area with a handy bar and restaurant. I had a fantastic view of the Boston area from my very large wall to wall windows.
September 14, 2012
Rated 5 out of 5 by MaryQ Love this Hotel!!!
The Westin Copley Place is the best Hotel to stay at for a Red Sox Game weekend - or for playing around the city. You can park your car and just walk!
We love this hotel for Sox games - its only about a 10 min walk to the game - and then after the game, you just walk back - NO TRAFFIC!!
June 27, 2012
Rated 5 out of 5 Great bed, service and location
Great bed with nicely decorated room. Fast and Friendly services.
Superb location few steps from Boston's top shopping centers, well-known stretch of Boston's Newbury Street, Boston Public Library.
Surrounded by variety of cafes and restaurants. Easy access for green line T transportation.
January 9, 2012
Rated 5 out of 5 by Traveler300 Our Room Had A Great View!
We enjoyed our stay here. The only criticism is that the bed was not as comfortable as we would have expected. We were on a club level and had an incredible view of the river and Cambridge. Also watch out for the hefty parking fees! Overall, however, very convenient and enjoyable stay.
July 5, 2012
Rated 2 out of 5 by JE65 Disappointing for a Westin
I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good.
June 18, 2012
Rated 4 out of 5 by WineAdvisoryGroup Great Location... Refurbishment Would Be Welcome
Why is it that the lamp shades are always a little tilted in convention hotels? I always seem to have to adjust the shade in hotels like this. It's indicative of the lack of attention to detail that should exist even in these large hotels. The fixtures and furnishings need an overhaul, and hallway noise travels right through the door. Internet in room was great... lobby signal kept dropping.
Service and attitude of the staff at checkin was excellent. Have always loved the location. An investment of funds to bump up the physical plant would be a welcome addition to take it out of the current ho-hum state.
August 4, 2014
Rated 5 out of 5 by meetings Conference Hotel
We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient.
Next, food for group lunches and dinners was one of the best and was healthy.
July 4, 2012
Rated 4 out of 5 by nickname203 very nice hotel
The contemporary décor and furnishings are not our cup of tea. We prefer a warmer, more inviting atmosphere.. Otherwise it was great.
September 17, 2014
Rated 2 out of 5 by KC17 Not what I expected from a Westin property
Over the years I have had the pleasure of both leisure and business stays at various Westin properties around the country and the Westin Copley simply did not live up to my expectations of Westin properties.
September 15, 2014
Rated 5 out of 5 by KristaB Always stay at the Westin Copley...
I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation!
January 11, 2012
Rated 5 out of 5 by missy01 Amazing Junior Suite with River View
Wow! Very nice spacious, elegant
Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great,
easy access to everything.
Service was wonderful.
July 9, 2012
Rated 5 out of 5 by Patrick2 This hotel is in a great location.
Having the car rental availability on site was very convenient.
I had the best eggs Benedict ever.
The room was quiet despite all the activities going on, and of course the bed was very comfortable..
December 31, 2012
Rated 2 out of 5 by Dave0000 All that could go bad did
We arrived and were supposed to have a junior suite and an adjourning room. My wife checked a few days before and confirmed the arrangements. We arrived at the reception desk and told the arrangement made could not be delivered. We were placed on the same floor but several rooms away. My entire family (3 college youngsters my wife and me) flew up from Florida to witness my daughter earn her M.D. degree.
To make matters worse, our junior suite had a leaky bathroom shower head. The drip drip was like torcher. We were told it would be fixed, several times, but it was not.
May 21, 2014
Rated 1 out of 5 by JMA11 Be warned
We recently got married in Boston and not only did we book 7 rooms for us and our immediate family members, but we used the Westin as a main hotel for our guest block that week. The service we received was at best average and at worst deplorable. I am SPG platinum and expect far better service than what we received. The "suite" I purchased for my fiancee to use for her wedding preparations was barely larger than a standard room and our immediate family members were treated with disdain when they tried to connect additional nights to their free nights reserved on points. Hardly the seamless service that SPG promises for platinum guests. Given how much money we gave to the Westin that week, we expected better.
August 15, 2014
Rated 2 out of 5 by MDNJ Annoying Bellman Service
When leaving the hotel, my wife needed to breastfeed our daughter before hitting the road for a long drive home. This meant we needed to leave the minute she was done. I asked to have a luggage cart brought up, and 15 minutes later, no one arrived. When I called down again, I was told they could not leave a cart, and that I needed to call when we were ready. A bellman then arrived, woke our napping child and refused to leave the cart. He then slammed the door. Needless to say, I was angry. I understand that the bellmen have jobs, but a once in a while exception should be made for the circumstances.
August 4, 2014
Rated 5 out of 5 by Jack277 Superior Facility and Staff
My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston.
September 17, 2012
Rated 5 out of 5 by ubrugki The front desk was wonderful
Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance!
September 17, 2012
Rated 5 out of 5 by Schmoo Love This Hotel
Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc...
September 13, 2012
Rated 5 out of 5 by drbergs parking fees obscenely high
even if the local area rates are comparable, parking should never exceed 10% of room charge.
November 10, 2012
Rated 3 out of 5 by Jer56 No heavenly bath here!
I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again!
October 22, 2013
Rated 3 out of 5 by Nickname1122 Nothing Special
We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean.
The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated.
The toilet required numerous flushes to operate correctly.
The staff was friendly and the location is very good. Valet parking was $40 per night
For the money, one can do much better.
October 14, 2013
Rated 3 out of 5 by Paul74 Hospitality Means Something Different in New England
I made reservations as part of a group, but then needed to add on a day since the airlines cancelled a flight. I was told by reservations the only option was for me to pay over $1,000 for one night. Yes, you read that right. That is more than my mortgage. Give me a break.
I called the hotel directly and they sent me to the voice mail of the person who does the corporate and group sales. I left a message on two occasions. I never received a call back. This was a convention for conference planners. I would think that would get a hotel's attention.
Also, I found the bar staff to be quite rude. This was the bar inside the hotel, which might be separately owned. The bartenders for our events, were terrific.
August 7, 2014
Rated 3 out of 5 by Baileygirl Was very disappointed in service...
This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding.
Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot.
June 9, 2013
Rated 4 out of 5 by Vlado98 This hotel has excelent location, and I have find wonderfull comfort there
Everything was OK except the waiters in restaurant during breakfast
September 13, 2014
Rated 5 out of 5 by Scottedina Amazing staff - Awesome location
Never have a been so impressed with an entire staff. Friendly, accommodating,
helpful and genuine! I originally called about another SPG property in Boston
and got a hold of in house reservations and requested a room that would
accommodate our needs( family of 5). The woman was extremely nice and concerned
about our needs and suggested the Westin based on room type and location, view
of the fireworks from our room. She blocked a corner suite for us with two
queen beds and a pull out great for our family and it had a view of the river,
Trinity Church and the fireworks.
Upon check in there was plenty of staff available to help and the process was
fast. The only drawback was our room was not ready (we arrived after 3:00) and
they had a hard time finding somewhere for us to change clothes. They suggested
their workout area which only had shower areas that had been used multiple times
and were in need of refreshing. Because of this delay I missed an appointment I
We had breakfast each day and everyday it was a excellent buffet. Good
selection, always warm and fresh. The outstanding feature was the staff in the
restaurant. They were so friendly, great to my kids, remember special requests
that we had (decaf, blueberry muffin, etc) and they volunteered directions and
ideas for things to do.
There was always available staff and everyone was genuine, helpful and friendly.
I even saw them giving bottles of water to guests coming in from their morning jogs.
Overall one of the best stays ever!!!
July 9, 2012
Rated 4 out of 5 by BOSTON12 Great Location/ Great Price
the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor.
I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days.
I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone.
August 29, 2012
Rated 5 out of 5 by retiredjim2013 Great hotel and location
I stayed here for 2 nights Aug 26-28 and was very happy with the room and services offered. It is close to the T line which makes traveling with luggage easy. The grocery store a couple of blocks away was also nice to have. My compliments to Regina and Dennis who were very helpful at the concierge desk. Check in was very efficient. The indoor walkway to the Prudential center and shopping mall was a big plus.
September 3, 2014
Rated 1 out of 5 by DontStayHere Slept on a couch, horrible service
I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable.
March 12, 2013