Rated 4 out of 5 by Cape51 A few issues but a good night's sleep
Spacious room with great view overlooking the Charles River more than made up for a few disappointments with housekeeping issues -- upon check-in, we found a dirty facecloth in the closet atop the in-room safe and a torn shower curtain. Took dirty facecloth to front desk but other than the employee echoing my "unacceptable" comment and offering to move us to a different room, I didn't feel as if she would really let housekeeping know. Bathroom was a bit small for the size of the room, but otherwise we had a pleasant stay. Banquet meal left much to be desired but waitstaff was terrific. Thought overnight parking fee of $51 was steep, even for Boston.
October 25, 2014
Rated 5 out of 5 The only place we stay in Boston
Our family lives 30 miles south of Boston and visit there often for mini vacations and Boston event related weekends. The Westin has come to feel like our home away from home. Each time we come we are greeted by a friendly, professional and competent front desk. We are confident that if a room is available for an upgrade, early check in or late check out , they will accommodate because 9 times out of 10 they do. The rooms are consistently clean and updated. We have never had to complain about a room, ever, and I am very fussy. The location couldn't be better with Copley Square and Newbury Street at the outdoor step and hundreds of the finest shops in Copley plaza at the indoor step. Bar 10 has a great atmosphere and amazing food/drinks - we usually hit it either when we arrive to settle in or after coming in from a night on the town to wind down. The lobby is one of my favorites. There is a small coffee shop adjacent to it with great bagels and I love to get up early, grab a tea and sit by the fireplace to read the paper - yep it's that inviting. We use the gym and pool when we come as well, it's always clean and well staffed, and the equipment is sufficient and well cared for. We leave for home looking forward to our next visit!
October 27, 2014
Rated 3 out of 5 by ProcCons Great hotel BUT Check your bill
I enjoy staying in this hotel when I am in Boston and this time was no exception - it has great proximity to lots of things. This past stay was a bit of a shock as I had 3 things charged to my bill that were not mine. It took me 4 calls to the hotel and transfers to multiple departments to get it fixed. The part that bothered me was that I felt as though I had done something wrong in each of my interactions with staff at the hotel. Promises to call back were not lived up to. Even when I called back the last time after the bill had been reissued that had the bulk of the charges removed one still remained that drove another call to the hotel for resolution. Things have been fixed now but I am the one that feels bad for the mistakes of someone else and feel as though the hotel thinks I was trying to take advantage of them by denying these charges were not mine. I will come back again but really hope this situation is never repeated.
October 23, 2014
Rated 5 out of 5 by Rick2727 Great Service
Guest services always very attentive and helpful. Especially Shana at check in, she did a great job making us feel welcome and shared with us very helpful information regarding the amenities and local surroundings. The maids and room service were fantastic. Thanks for a great stay.
October 23, 2014
Rated 2 out of 5 by Autry Hotel needs improvement
Elevators are intolerable, the worst I have seen .Bathrooms poorly lighted. Defective lamp and TV didn't work.
On the positive side, staff including maintenance very responsive.
October 22, 2014
Rated 4 out of 5 by Mogul55 Hotel was great; restaurant needs improvement
I stayed at the Westin Copley with a group on business. We wanted a quick bite to eat at the bar. We seated ourselves at a table with no silverware, napkins, salt or pepper. We had to get up and get our own utensils! We never did get salt and pepper. The bar seemed short staffed and the restaurant was sold out of one of their entrees. The staff seemed to be trying but was overwhelmed. I did enjoy a breakfast without incident on another occasion, however. And the hotel was clean and comfortable.
October 17, 2014
Rated 5 out of 5 by Nano50 Location
The hotel has a good location, close to the T station for transportation all over Boston. Is very well maintained and the rooms very clean and comfortable with a spectacular view of the river. The fitness center was nice and not crowded.
October 19, 2014
Rated 5 out of 5 by DebbieG123 Perfect Location and Excellent Service
The Westin Copley Place is in a perfect location to enjoy the Back Bay. Around the corner from Trinity Church, a couple blocks from shopping on Newbury Street, and lots of great restaurants. Unfortunately I was out and about so much, I didn't have a chance to visit the pool, gym or restaurants in the hotel.
I did manage to unfortunately leave my laptop in my room in my rush to catch a plane, and was ecstatic when Chris Howell, the Housekeeping Manager, went above and beyond to help me out and have it shipped to me outside of the hotel's normal shipping hours. Thank you so much! Total life saver!!!
October 10, 2014