Rated 3 out of 5 by 66Husker Expected more for what I paid.
I added Friday night, August 16 to my previous registration of August 17 with check out on August 18. The August 16 room charge was $537.99. This was far greater than my room charge of August 17 of $342.20. I asked at the front desk when checking out and was informed the August 17 was a special promotion and did not apply to August 16. I asked for AAA discount. Reply "no we were sold out". OK, the hotel has rules. I expected more consideration and flexibility from Westin. We also had to ask to have our room cleaned. Swimming pool a joke. No hot tub either.
August 18, 2013
Rated 4 out of 5 by Martin95 Bathroom lights way too dim!
Great hotel except for one small issue: the bathroom lights are absurdly dim - equal to the brightness of two 25 watt bulbs. In an effort to conserve electricity, the hotel decided to replace all the bathroom bulbs with those of a much lower wattage.
August 10, 2014
Rated 3 out of 5 by RPL1213 Hotel Review
The hoel was fine. But long lines at reception desk make porr first impression. Also while hotel bar is good and lively. Bar Service is very slow. Took >30 mins to get my food. Just too long.
August 13, 2014
Rated 4 out of 5 by Bostonrevisited Great Hotel, But
This is a great hotel and well located, however we had a couple of problems all but one were corrected. Our initial problem was our room upon check in was not the room type confirmed in the reservation. They front desk corrected the problem the next day, but we did have to move rooms. Next housekeeping failed to clean the room properly one day, after a call to service express the room was re-cleaned however they failed to clean the bath tub and remove the pink bacteria growing on the grout. Except for the bath tub cleaning we very much enjoyed our stay.
October 18, 2012
Rated 4 out of 5 by VisitorEnjoysHotel Pleasant hotel, nice neighborhood
Loved walking in the neighborhood. There is outstanding high-end shopping at a connected mall and shopping for the rest of us nearby.
Rooms are nice-size, very clean. Staff is good, helpful.
Downsides: elevators are inadequate to the size of the hotel & lighting in the bathrooms is poor.
August 6, 2014
Rated 4 out of 5 by dave1957 check in
You should be sure to have enough people available to check folks in. When I came in, there were only two people at the desk, and a long line formed. It took awhile for a third hotel person to arrive.
August 11, 2014
Rated 3 out of 5 by annarbormi Needs improvement
My experience was not horrible, but definitely did not match the quality I've come to expect from the SPG brand. The room needed attention and the hotel was quite understaffed during my stay.
August 11, 2014
Rated 3 out of 5 by JoDon46 Adjoining rooms
The policy to give out adjoining rooms on a first-come basis is very inconvenient.
We paid a non- refundable $1300 deposit on our rooms. When we checked in the desk clerk assured us of adjoining rooms. Our room s were across the hall from each other . We were given adjoining rooms the next day with the offer of help to make the move but babysitting the first night was very uncomfortable for these grandparents.
July 23, 2014
Rated 5 out of 5 by Kelly5280 Outstanding Experience
I had the pleasure of staying at the Westin Copley Place for the PCMA Convening Leaders Conference. Outsanding job by your hotel, excellent customer service. I wanted to specifically mention Shana at the front desk, who truly delivered the best customer service for my check-in that I have ever experienced on a trip...she is exceptional and made my experience at your hotel start off in such an outstanding way. I would also like to mention Kiasja who works in Accent's gift shop, who was the most accomodating and delivered excellent customer service.
January 27, 2014
Rated 2 out of 5 by Dissatisfied62014 Unsatisfactory
I was asked to provide a credit card number as a deposit when I first registered. I was informed this card would not be charged and I could use a different card upon departure. Both cards were charged (as indicated by the bank accounts) though their accounting department indicated only one card had been charged. We left them a voicemail and they have yet to respond on why this is so. Also the charge amounts reflected in the bank accounts do not reflect the amounts on the invoice sent via email.
June 23, 2014
Rated 3 out of 5 by neubaca Just ok.
I recommend the hotel only for the convenient location to workplace. Overall it was disappointing. Sunday evening check in took over 20 minutes. Only 2 staff on hand and they were working with 2 people who apparantly couldn't find their reservations. Why not have them step aside and check the 3 of us in line? Waste of time after a long flight. Then I get an email that my AMEX was charged $1500.00 by Westin. Thinking my card was compromised while in the lobby I tried to call the front desk. Was on hold for 10 minutes, hung up and dialed again and finally got someone who said it's a hold - why not tell me that while I'm checking in? The remote in the room couldn't control the volume but I was too tired by then to call anyone and wait for new one. One of the 2 down escalators at the far end of the hotel lobby was broken most of the times but there was no sign warning you. Sure the exercise to walk that extra 5 minutes back and forth is good but very uncomfortable when you are in heels getting ready to go to work - just put a sign up so people don't walk all the way over there and back. Food was not good - and definitely not as described in the menu - salmon was supposed to be served with wild rice and such but instead came with mashed potatoes and asparagus. Steak was a very bad cut for $40+ - too much fat and skin. I guess it serves me right to order room service after a long day at work when there's really good restaurants around the hotel. But I just wanted to kick off my shoes, relax and watch TV. Overall it does its job but if you're shelling out a bunch of money, even company money, it's annoying to deal with little things that matter. I'll stay here again for the points if I need to but oh well.
August 21, 2014
Rated 3 out of 5 by Traveler1001 Hotel was ok. In a good location.
Rooms are comfortable. Had a bad experience my first night. Was placed on a floor with many young people who partied beginning at about 3 a.m. Doors slammed throughout the night on the floor. In the morning security was called. When I requested a room change I was told none of the young people in the group in question were on my floor. Several in the group got on the elevator with me. Regardless, a room change was arranged and I was upgraded. As I was staying only 2 nights, I had to pack and unpack on both days of my stay. Overall I was not happy with the hotel despite the upgrade. Would have appreciated a good night's sleep more. Also did not appreciate being questioned by the front desk personnel. Heating did not work well in the rooms.
December 5, 2012
Rated 5 out of 5 by JulieL401 The staff are amazing
Although I haven't been back for 19 years, Ben - the doorman, remembered me by face and welcomed me as an old friend. The catering staff, specifically Al and Nora were attentive, without being overbearing. The Catering Manager, Ben, has an amazing ability to be invisible until you think you may have a question and then he magically appears. Five stars!
July 29, 2014
Rated 3 out of 5 by RJ28 Musty.mildew smell in rooms
We stayed in room 2419 (junior suite) and it had a musty mildew smell coming from a/c unit..We called front desk and they said housekeeping and engineering would check on it...We came back at the end of the day and it still had the odorl. We called the front desk and had our room changed the following day to room 2013. The room had the same smell. In my opinion, the a/c system needs to be cleaned and sanitized. The room had a fantastic view and was comfortable. There was no bathroom fan and no refrigerator to store any of your own drinks/food.
August 21, 2012
Rated 5 out of 5 by LeslieWC A very pleasant surprise
Wasn't sure what to expect, but it turned out to be perfect. The location was convenient, close to the Green and Orange T lines. The Logan Express dropped us off a block away. We were able to walk to Fenway Park. The hotel staff was friendly and helpful. The room spacious and clean. It had a fridge, though the fridge was very narrow.
July 30, 2014
Rated 4 out of 5 by ACLEA2014 Take The Stairs - If You Can Find Them
When waiting on the elevators, pack plenty of food, and take a razor if you are male and are traveling on business. I'm not kidding, it takes awhile.
August 10, 2014
Rated 5 out of 5 by Burnsie1 Great location
Strayed here a few times
Only hotel we would return to when visiting boston
Our only moan was the pillows too soft
However would still return tomorrow if I could,
Young girl at reception moved us to 35th flor what a view
August 7, 2014
Rated 2 out of 5 by emmylou906 no security
I stayed at the Westin Copley this weekend for my bachelorette party. Although the room was very nice, there were some security issues that did not make me feel very "safe". Well don't we all know that a party with a bunch of women isn't over until there is SOME drama involved. The hotel booking was under my name. Somehow, after an argument at the club, most of my friends made it into MY hotel room- without identification, and took their stuff and went home. Not sure how this happened, but how did the hotel staff know that these were my friends, and that they weren't going to steal my personal things or trash the room (thank God they didn't.) I did mention it to the front desk staff worker that checked us out, and he did give us a discount on the room, but I am not sure if it got past that point. So I am unsure of how the security process works at night but anyone apparently can just go into any room they want- all they need is a name.
July 28, 2014
Rated 2 out of 5 by WoodLong Absolutely terrible facilities
We checked in on Tuesday and every single day, we were required at least twice per day to change our room keys because they no longer worked. I am not stupid, contrary to the expectations of the front desk staff, and I know how to keep these pathetic room keys separate from my cell phone and credit cards. I did. I couldn't possibly have kept them more separate, with my key kept in my pants or jacket pocket and my cell phone kept in my purse. Nevertheless, the keys hardly ever worked. Imagine how unpleasant it is to have been out sightseeing all day, wanting to return to my room only to need a bathroom break or a chance to tend to a blister or sore foot, only to be required to spend extra time dealing with the front desk staff each and every time I tried to return to my room. I've had key cards at a dozen other hotels over the past two years and I have never had the difficulty that I've had here. And when I registered my complaint with the front desk, every time I went downstairs for the final two days of our stay, I was told that I simply wasn't handling the card properly. Such arrogance really made the whole stay intolerable.
August 9, 2014
Rated 4 out of 5 by TamTam Great Location
I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater.
October 3, 2013
Rated 5 out of 5 by rtonn Perfect Location, Amazing View
We had a great stay for a bachelorette party this past weekend. We got a junior suite with amazing 180 degree view of the city, including the Charles River. We were all very comfortable. The bathroom was QUITE small for a suite accommodating up to 6, and there were not enough mirrors to share.
Parking is outrageous at $49/night, but to be expected in a big city.
But the hotel staff was very helpful and provided great service. The hotel is in a perfect location in backbay, with walkways to the prudential shops. We had a great stay.
April 7, 2014
Rated 4 out of 5 by Caty1960 bathrooms
The hotel has small bathrooms
August 12, 2014
Rated 3 out of 5 by FredDC LIGHTING IS HORRIBLE
IN BATHROOM, ON MAKEUP MIRROR, IN ROOM ITSELF. ALSO, NO FREE WIFI
August 11, 2014
Rated 4 out of 5 by BillF87 Great location
Bathroom lighting terrible! Jr. Suite not very large. Bathroom door hinges needed oiling. Wi fi should be free to all guests! Great location and excellent staff. .
August 7, 2014
Rated 5 out of 5 by Finn62 Helpful and Pleasant Staff
I admired again and again the naturally pleasant manner and helpfulness of the staff. They all greeted me with a smile, served my every need--including a TV problem at 10pm--and made pleasant conversation without being intrusive or overdoing it. I include here the waiters, the desk staff, the phone staff (operator and room service), the maintenance staff, and the car parkers. They all seemed to enjoy their jobs and want me to have a positive experience at the hotel. Bravo to these excellent staff and to whoever hires and trains them.
February 16, 2014
Rated 5 out of 5 by Babeavs13 Anniversary Night
We recently stayed at the Westin for our fifth anniversary. With two young children it was a nice break for a special occasion. The staff was amazing. We were upgraded to a suite and had a dozen roses waiting in the room when we arrived. After we returned to the room from a walk around town there was a bottle of wine with a cheese and fruit plate. The staff definitely went above and beyond to make our stay special. My wife said we'd be making this an annual anniversary trip.
June 23, 2014
Rated 4 out of 5 by tazzers First Timer to Boston and Westin
I would rate the Staff Met My Needs higher only for one incident. I arrived Jan.11,2014 with no luggage. My airline had said they would deliver it to the hotel before the morning. My luggage did arrive at the Westin at 330am according to the attendant at the luggage counter. However, I was not informed of its arrival until I left my name to say that it was coming. Too my surprise my Name and room # was already logged but I was not informed until 300pm on Sunday. The attendant apologized but could not answer why I was not informed.
January 20, 2014
Rated 3 out of 5 by iceybear Dirty carpets!
My feet got dirty walking barefoot in my room! Gross! The maids on the 2nd day threw away all our shampoo, conditioner, etc. and didn't replace it. The book of the facility was missing. The dark out curtains didn't shut all the way and let light in. When you tried to close them, it unplugged the light. It was noisy.
July 26, 2014
Rated 2 out of 5 by notverypicky BUSINESS STAY
I am in customer service business. The staff needs to acknowledge guest. on three different occasion the first got on elevator and two men in suits getting off third floor to offices with name tags said goodmorning no reply second same got on elevator a women dressed nicely with name tag pushing cart again good morning no reply pushing luggage cart. third stand near bar 10 two employees talking to a I was an interruption. did not feel welcome was with a group of 35 for a meeting meeting was in a section of hotel closed restaurant down stairs the restrooms were did not look like they were cleaned since they closed the restaurant. Why would the hotel place thirty five executives in a closed part of the hotel ceiling tiles were out of the ceiling. Not a great reason to come back.
May 14, 2014
Rated 3 out of 5 by Moulard Good amenities, a little less clean than normal
I enjoyed the location of this hotel. The amenities are good overall. Room service was delicious and timely, the gym was clean. Check in was a bit clunky with them asking me to get my confirmation and my SPG number. As I was finding them, they would say they found it. As a member, it didn't feel very personal.
As far as room cleanliness, it wasn't as crisp here as I've been used to in the past. There was a huge convention there, however as a customer, I'd like them to be able to not let other parts of the experience suffer.
March 9, 2014