Rated 5 out of 5 by Heintz32 Beauty sleep in Boston
Excellent hotel, one of the best in the Starwood group that we have stayed at.
September 3, 2013
Rated 5 out of 5 by Steve29 Westin coply
Hotel is located perfectly in Boston.
Walking distance to shops, and South End!
September 29, 2012
Rated 4 out of 5 by Lynne83 Great location
Perfect spot for my weekend! Close to train station and all downtown locations
August 19, 2013
Rated 3 out of 5 by Mis2727 Comfortable hotel
Great stay except you have to pay for internet access. No free wifi.
November 26, 2013
Rated 4 out of 5 by SergioHR This hotel has a great location
Fill things could improve, like do not charge a bottom of water US$ 4.50.
October 7, 2013
Rated 4 out of 5 by ron4339 broken lamp
Broken lamp socket. Cleaning staff did lousy job. Made bed only
December 8, 2013
Rated 5 out of 5 by kirk007 beautiful
The room was amazing. Very clean and spacious. Close to many resturants
August 26, 2013
Rated 5 out of 5 by kgbPA Great, relaxing stay
Comfortable room. Great amenities. Opt-out for housekeeping nice option.
September 24, 2012
Rated 5 out of 5 by Felicia03 The Hotel is lovely a
The Hotel was extremely accommodating and the staff very friendly.
November 5, 2013
Rated 5 out of 5 by DougPVB Great location and amenities
The Westin Copley is in a very good location and was what I expected.
September 10, 2013
Rated 5 out of 5 by cat9 this hotel is in a great area
Everthing is within walking distance of
hotel which is very convenient
August 19, 2012
Rated 4 out of 5 by daplv reliable
good view, reliable service consistent experience, disappointing bar
August 28, 2013
Rated 2 out of 5 by susie1 it is a great hotel with a great bar
I missed having down bedding on my bed, everything else was great!
August 23, 2012
Rated 5 out of 5 by Nancy30 Great hotel
Excellent location in Boston! Would definitely stay fhere again.
September 13, 2013
Rated 4 out of 5 by Pavlov Excellent corporate facility
The concierge staff were extremely helpful and knowledgeable.
October 17, 2013
Rated 3 out of 5 by stardom This hotel suits my business needs
A hotel that is suitable for business travellers.
December 15, 2013
Rated 5 out of 5 The hotel was GREAT!
Enjoyable visit. Employees very accommodating. Loved our stay!
August 17, 2013
Rated 3 out of 5 by Marathoner1407 Westin Disappointment
Overall, my stay at the Westin Copley Place, Boston, was pleasant, but there were a couple of issues that would make me reconsider a return visit.
It is quite clear the elevators were not functioning . . . at least two lobby elevators were not working (maybe more) on Boston Marathon weekend. Long waits ensued. It was the same last year as well. One would think the issue would have been resolved by now.
The service in Bar 10 is not good at all. I was there on Saturday afternoon, 4/19, with three friends. The venue was only about half-full. We had a hard time over the 90 minutes we were there getting the wait staff's attention (we would have purchased more food and drink had they been paying attention). My fiance and I went back on Monday night around 10:00 PM. Again, the space was no more than half-full. The manager said he would send someone to our table. We waited for 10 minutes, also watching two other tables frantically trying to get a server's attention (which opted to spend their time in the front of the venue). One patron, rather irate, had to seek-out a server in order to get his check. We decided to take our business elsewhere even though we had just run a marathon and didn't feel like moving too far afield. On the way out, the Bar 10 manager (same from Saturday) was hanging out at the Check-in desk in the lobby, gabbing with the Westin staff as if he didn't have anything else to do. Clearly he is wasting his time in the service industry, as well as wasting everyone else's.
It's a shame to write a bad review for a Westin Property. All the other people at the hotel with whom we encountered were extremely accommodating and gracious in their work, but the problems from the previous year as well as the Bar 10 experience seem to be endemic to that particular establishment.
April 24, 2014
Rated 5 out of 5 by acko best location
It was perfect experience ,the conference services and food
November 17, 2012
Rated 4 out of 5 by Doc123 Lovely room
Newly renovated ,spacious, quiet , comfortable wirh a view
May 29, 2012
Rated 1 out of 5 by Coldandunhappy valet parking was awful
Took almost 40 minutes to receive my car
December 15, 2013
Rated 5 out of 5 by speedy2013 Westin Copley Place Boston
The Junior Suite was just incredible!
October 4, 2013
Rated 5 out of 5 by NotDonna Dorna Braswell
Great staff from start to finish!
November 5, 2013
Rated 5 out of 5 by pat47 Great room, Great service. Clean hotel
Great room, Great service. Clean hotel
August 29, 2013
Rated 2 out of 5 by AnonymousGuest Needs some work
The hotel was average for the cost.
September 26, 2013
Rated 5 out of 5 by DCguys Way more than we expected
the staff - in every area was awesome
September 8, 2012
Rated 5 out of 5 by bbbmom Boston Copley
Great location, nice feel to property
August 17, 2012
Rated 4 out of 5 by bostoncopley Heart of copley
Great location. close to everything.
April 30, 2012
Rated 5 out of 5 by Tita The locations and accommodations were great!
Our stay meant all our expectations!
August 12, 2012
Rated 5 out of 5 by GrapeGuy No vending
Missed not having a vending machine
June 25, 2013