The Westin Copley Place, Boston

  • 10 Huntington Avenue
  • Boston,
  • Massachusetts
  • 02116
  • États-Unis
  • Carte

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Rated 4.2 out of 5 by 706 reviewers.
Rated 2 out of 5 by Disappointing for a Westin I have had good luck with Westin's in other cities but Boston Copley Westin was not up to par. Front desk staff was unprofessional. Several problems with room including cleanliness, billing, missing items in room. Staff seemed to be quite inexperienced. View is nice, food good. June 18, 2012
Rated 5 out of 5 by Conference Hotel We attend conferences at many hotel chains. This was the easiest to check in, with a car, and leave several days later. The check-in and check-out processes were very smooth and efficient. Next, food for group lunches and dinners was one of the best and was healthy. July 4, 2012
Rated 4 out of 5 by Outstanding service for the morning breakfast I wanted to highlight the incredible efforts that were made by someone by the name of Jules in the breakfast room. Not only did he show flexibility and understanding for the breakfast I wanted, he even remembered exactly what I wanted the following day and he went even further by preparing it in advance the last day he served me. Talk about impressive and outstanding service. Bravo Jules. Thanks so much for making my stay special. October 15, 2014
Rated 5 out of 5 by Hotel Meeting Accomodations The hotel has very workable meeting accommodations for our venue of 70 people lecture style and 150 people reception style. Food services were expertly handled. AV -last minute accommodations handled immediately to include a dial in when a major presenter was injured and couldn't travel the day of the meeting. Our meeting had an educational forum, a vendors reception with bar/food stations and a shareholders meeting that was closed to non-members. Everything and I mean everything went smoothly -attendees were across the board complementary for the location, sleeping rooms, food and services. September 16, 2014
Rated 2 out of 5 by Hotel needs improvement Elevators are intolerable, the worst I have seen .Bathrooms poorly lighted. Defective lamp and TV didn't work. On the positive side, staff including maintenance very responsive. October 22, 2014
Rated 5 out of 5 by Always stay at the Westin Copley... I always stay here when traveling to Boston and everytime it is a wonderful experience. From Bar10 to the fitness facility, friendliness of the staff, welcoming valet, etc... it is a first class operation! January 11, 2012
Rated 5 out of 5 by Amazing Junior Suite with River View Wow! Very nice spacious, elegant Junior Suite. We were on the 26th Floor and what an incredible view. The location of this Westin at Copley Place is great, easy access to everything. Service was wonderful. July 9, 2012
Rated 5 out of 5 by This hotel is in a great location. Having the car rental availability on site was very convenient. I had the best eggs Benedict ever. The room was quiet despite all the activities going on, and of course the bed was very comfortable.. December 31, 2012
Rated 5 out of 5 by Superior Facility and Staff My stay at the Westin far exceeded my expectation. My room was spacious and comfortable in every respect. I will definitely stay at the Westin during my next visit to Boston. September 17, 2012
Rated 5 out of 5 by The front desk was wonderful Tom at the front desk helped me tremendously at check in - extending my stay so I wouldn't have to switch hotels. I was grateful for the extra help and assistance! September 17, 2012
Rated 5 out of 5 by Love This Hotel Stayed here the last 3 times we have been to Boston. We won't stay anywhere else. Always great service, staff, facilities, etc... September 13, 2012
Rated 1 out of 5 by The junior suite was just as a regular room The junior suite was just as a regular room, not worth an upgrade I have used for it, no club lounge in the hotel December 2, 2013
Rated 5 out of 5 by Location The hotel has a good location, close to the T station for transportation all over Boston. Is very well maintained and the rooms very clean and comfortable with a spectacular view of the river. The fitness center was nice and not crowded. October 19, 2014
Rated 5 out of 5 by parking fees obscenely high even if the local area rates are comparable, parking should never exceed 10% of room charge. November 10, 2012
Rated 2 out of 5 by All that could go bad did We arrived and were supposed to have a junior suite and an adjourning room. My wife checked a few days before and confirmed the arrangements. We arrived at the reception desk and told the arrangement made could not be delivered. We were placed on the same floor but several rooms away. My entire family (3 college youngsters my wife and me) flew up from Florida to witness my daughter earn her M.D. degree. To make matters worse, our junior suite had a leaky bathroom shower head. The drip drip was like torcher. We were told it would be fixed, several times, but it was not. May 21, 2014
Rated 1 out of 5 by valet parking was awful Took almost 40 minutes to receive my car December 15, 2013
Rated 3 out of 5 by No heavenly bath here! I upgraded to a suite which I had to pay for after booking the room with points. No king bed rooms available even in the suites. The bathroom was so small you could not get out of the shower with the door open without stepping on the toilet. It only had a single vanity and the rest of the counter could not be used because the toilet was in the way. I don't know why they would put 2 beds in this nice suite if you can only fit one person in the bathroom. There was no double shower head that we all love in the heavenly bath, but a square rain head that had weak pressure. If all the bathrooms are like this in this hotel. I would never stay here again! October 22, 2013
Rated 3 out of 5 by Nothing Special We decided to splurge and reserved a junior suite. The cost was $550 per night. The room had 2 queens and a pull-out sofa. The beds and sheets were comfortable and clean. The room floor was not particularly clean, with food, toys and dust-bunnies a-plenty around the beds. The bathroom was cramped for a suite with no dressing mirror. The coffee maker was not stocked upon arrival. There were 2 bottles of complimentary water in the room, which was appreciated. The toilet required numerous flushes to operate correctly. The staff was friendly and the location is very good. Valet parking was $40 per night For the money, one can do much better. October 14, 2013
Rated 1 out of 5 by Business travelers should avoid this place I am a Platinum member who just stayed two nights in the hotel in room 2601. The first night, the wireless Internet did not work. I called, was transferred to the Global Suite help desk, and spent 30 minutes on the phone with a totally clueless and unhelpful agent. I gave up, called the front desk, they said they could not help but "maybe it will work tomorrow." I spent most of the evening in the lobby writing my emails. The second night, I had the same issue - although I did get intermittent service during the day. I called the front desk again and they were not helpful. I did find that if I sat in the elevator lobby I could get better service, so instead of being in the room I was hunched over a chair by the elevator. How elegant! Internet service is not a feature, it's a requirement as important as a shower or toilet to a business traveler. This is really not acceptable - and the front desk should have been much more helpful. Even worse, the hotel doesn't seem to much care what customers think. When I complained to the front desk, the agent shrugged and said there was nothing they could do. When I emailed the hotel, the inbox was conveniently full. I even contacted the GM directly and got no response. And, if you read these reviews on here, another user pointed out the same issue in January - and they haven't cared enough to fix it. July 12, 2013
Rated 1 out of 5 by Bring your 56k modem from the 90's. I'm a Platinum SPG, so have been to dozens of Starwood properties. (And the other guys too). So I can say with some authority that this is quite possibly the worst internet experience in the Starwood family (and vs other competitors). Wondering how the internet could be so slow, I tested the speed, and have confirmed that Westin Copely inernet runs roughly what your 56k telephone modem did (in 1995!). Like most of you, I get dozens of emails, and need to sync, download, etc. while on the road, so this is completely unacceptable. I'm referring to basic use -- email, web surfing -- anything more (youtube, NetFlix) simply didn't even work. 8 MB powerpoint? 15 minutes to download! For road warriors, the ability to do email, send files, connect to corporate sites, hit multiple websites to stay up to date -- news, etc. -- is simply CRITICAL. High speed, low error internet is no longer a 'nice to have'; it is a must have from any brand, especially a "high end" brand such as Westin. This was not a single day, single device experience. As a highly technical person, I tried all types of devices, etc. Luckily, I had my Verizon WiFi with me, so was able to get capable, high speed internet, but now I'm burning through my monthly contract. If you need the location, OK. But bring a WiFi card, or hit Starbucks to use the internet. Plenty of other choices as well. January 29, 2013
Rated 3 out of 5 by Was very disappointed in service... This is our first time staying at the Weston Copley Place. We were there for a wedding being held at another venue. Upon check in at 4 p.m. (hotel check in is at 3), we were told that one of two rooms was not ready (still being cleaned). It took about 20 more minutes for the room to be ready, which in itself isn't that big a deal, but for what we were paying for a room, we felt it should have been ready by 3 pm. Now we were in a rush to get ready for the wedding. Our other disappointment was that when I made the reservation, I specifically asked for a roll away cot in one of our two rooms. They informed me it would be an extra $15 which I gladly paid. When we got to the hotel, I reminded the front desk about the cot and when we got up to the room, no cot. We then called the front desk before we left to go to wedding...said they would bring it right up, and when we got back at 1 am, no cot. Now I am aggravated. Called front desk, AGAIN, and they said, once again, they would bring it right up. Waited 20 minutes, and AGAIN, no cot. We called AGAIN and started to get angry with whomever we spoke with. She handled it very well, called whoever was supposed to deliver it and called us right back to say it was on its way up. When it got to the room, the person delivering was very snippy and very accusatory...this was at 1:30 a.m. Not happy...would like a refund for the cot. June 9, 2013
Rated 2 out of 5 by Worst elevator system ever I have stayed in hotels in 35 countries now and the elevators at Westin Copley were laughably inept. One day I waited 10 minutes for an elevator to arrive. Most days required a minimum of 3-5 minute wait and then elevators would stop at almost every floor to add passengers, making the trip even longer. Adding to this, the escalators from floor 1 to Lobby were broken during my stay, necessitating using the worlds slowest elevator to move between the lobby and first floor. During my stay I witnessed a bellman yelling at a customer and storming off yelling about "the f$&@ing front desk" in sight of a number of customers. August 6, 2014
Rated 5 out of 5 by Amazing staff - Awesome location Never have a been so impressed with an entire staff. Friendly, accommodating, helpful and genuine! I originally called about another SPG property in Boston and got a hold of in house reservations and requested a room that would accommodate our needs( family of 5). The woman was extremely nice and concerned about our needs and suggested the Westin based on room type and location, view of the fireworks from our room. She blocked a corner suite for us with two queen beds and a pull out great for our family and it had a view of the river, Trinity Church and the fireworks. Upon check in there was plenty of staff available to help and the process was fast. The only drawback was our room was not ready (we arrived after 3:00) and they had a hard time finding somewhere for us to change clothes. They suggested their workout area which only had shower areas that had been used multiple times and were in need of refreshing. Because of this delay I missed an appointment I had scheduled. We had breakfast each day and everyday it was a excellent buffet. Good selection, always warm and fresh. The outstanding feature was the staff in the restaurant. They were so friendly, great to my kids, remember special requests that we had (decaf, blueberry muffin, etc) and they volunteered directions and ideas for things to do. There was always available staff and everyone was genuine, helpful and friendly. I even saw them giving bottles of water to guests coming in from their morning jogs. Overall one of the best stays ever!!! July 9, 2012
Rated 4 out of 5 by Great Location/ Great Price the pricing of the hotel compared to others in the area was very good. the rooms were clean, spacious and comfortable. wish they could have honored my wishes for the two rooms i booked to be next to each other or at least on the same floor. I was disappointed they did not mention when they say they use my credit card as a hold in case there are damages they actually mean they are charging an amount. Now there is a hold on my credit card for 7-10 days. I was also disappointed that when I checked in the person was basically on the phone the whole time i was checking. The person could have at least have said excuse me/apologize for being on the phone. August 29, 2012
Rated 5 out of 5 by Jennifer Morotto, concierge extrodinare Our stay was excellent at the Westin because of the information Jennifer provided even before we go there. She got our rooms upgraded , made several excellent recommendations along the way for food and travel. The rooms were comfortable roomy and quiet. Very close to all the things we wanted to see and do in Boston. Room service was excellent. October 12, 2014
Rated 1 out of 5 by Slept on a couch, horrible service I booked a room for 2 nights online. When I showed up they told me they were overbooked so I ended up sleeping on a pull-out couch the first night. I think sleeping on the floor would have been more comfortable. At least it would be flat, rather than having metal bars jamming you in the ribs. The hotel agreed to give me a free night's worth of points to make up for the problem. Unfortunately, the bill they gave me was confusing, and rather than reflecting 2 nights stay it only showed one night with some sort of an account balance transfer. When I submitted the bill to be reimbursed from my employer, my employer called the hotel, who explained that the balance transfer was because I had to sleep on a couch, at which point my employer asked the hotel to take back the Starwood points from me, and refund the room cost, so that my employer could not reimburse me for the room. Of course my employer shouldn't be the beneficiary of my misfortune. Despite the fact that I booked this room with my own credit card and my employer is not a party to the transaction, the hotel actually agrees to do this without even checking with me. So I just come to find out from my employer that they refuse to repay me the cost of the room, but they had to hotel refund me the cost and take away my Starpoints. I called the hotel to complain, where I was kicked around for about 10 minutes before I could talk to anyone about the problem. Finally, the person who does talk to me offers no solution, and says that they will have accounting contact me. I leave my phone number and e-mail address. BUT NOBODY CONTACTS ME! Inexcusable. March 12, 2013
Rated 4 out of 5 by Love the Bed Not so much products I thought the bed was exceptional. The shampoo and conditioner provided were the worst I have ever used in a hotel. The hair dryer was substandard. I would have preferred a body wash versus bar of soap. October 16, 2014
Rated 4 out of 5 by Mostly Great Stay at Westin The Westin is great. The beds truly are heavenly. The location in Copley Square is the best. The concierge was amazingly helpful and friendly. However, we were woken up at 2:30 am by some loud man in the hallway. Fortunately, the heavenly bed enabled us to get back to sleep quickly. What was also surprising was then when we checked out, the man was in such a rush that he did the basics of moving us along and never once inquired as to how our stay had been. However, everyone else we met who worked in the hotel from the waiter in Bar 10 to the woman at the concierge desk and the man who checked our bags in the luggage room was wonderfully kind and helpful and friendly. July 27, 2014
Rated 4 out of 5 by So much better than expected! I had a reservation for connecting rooms and was worried that they wouldn't have any available or they would be on a low floor. We checked in and got two gorgeous rooms on the 30th floor with a beautiful view of South Boston. The rooms were large and nicely decorated. The bed was a little firm and sheets a little stiff, but that was fine. Also, we did have a problem with our heat. We couldn't get it to turn off!!! It was about 77 all night! But the room was great, nice shower and bathroom and the food in Bar 81 and for breakfast was very good and the location was so convenient. Near Copley T and shopping. My kids loved the pool too! December 26, 2012
Rated 5 out of 5 by A fantastic gym--and great meeting facilities The gym at this hotel is impressive--9 touch-screen treadmills, a similar number of ellipticals, several stationary bikes, weight machines, free weights, yoga mats, exercise balls. Very spacious and well organized. They also offer workout gear rentals for just $5 and guided runs around the city every Tuesday and Thursday morning. Wish I had had time to try that out! I came to the hotel for a conference, and found the facilities to be clean, organized, and fit to the purpose. The catering was quite good and staff was very professional! September 22, 2014
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