Rated 4 out of 5 by Carver47 OK for business
Good facilities for business meetings.
July 14, 2014
Rated 5 out of 5 by WineAdvisoryGroup Excellent Location
This is a nice Westin. Perfect location for visiting Boston. Connected to the Copley Place mall and right smack in the middle of the Back Bay for shopping, sightseeing and restaurants. All the typical Westin niceties... great service, room, heavenly Bed. Great choice for Boston.
April 7, 2013
Rated 5 out of 5 by MAN2012 Great room, location, and service
Absolutely GREAT service! I was allowed to check in a 8:15 am, well before my expected 3:00pm time. This allowed me to conduct my business without worrying about my luggage being in a public storage setting. I really appreciate this flexibility of the staff! Thank You!
September 16, 2012
Rated 2 out of 5 by Reunion25 Nightmare at Check-In
Upon arriving at check-in, we found a line of about 10 people, no Preferred Guest check-in available and no true first come/first served. We stood in the general line for about 10 minutes wen a Preferred Guest for someone to wait on him by demanding it from one of the clerks, who at first told him at 2:55 pm that the SPG line didn't open until 3 (it didn't). We found that out after getting in the SPG line, which apparently forfeited our place in the original line. Bottom line: after waiting 30 minutes in the check in line, our room wasn't ready and we had to do it again an hour and a half later. What a pain!
October 18, 2012
Rated 5 out of 5 by Sully Graduation Weekend
This hotel is awesome and you couldn't ask for a better location, beautiful big room, super comfortable beds, and great access to bars and food. The valet car service wonderful and there are are so many Boston sites in walking distance.
May 25, 2013
Rated 4 out of 5 by Rick2018 This hotel has a great location
Great location, staff was very helpful and the quality was good.
July 13, 2014
Rated 4 out of 5 by DCguy20036 Perfect Location for a Westin that could use a tad of renovation
I have stayed at the Westin Copley Several Times and have always been very pleased with the staff and service. I have always been lucky enough to be allowed to check in early. The front desk staff is friendly and helpful and has upgraded my room when possible. The doormen know everything about Boston and gave great recommendations for places to eat. The rooms are nice and clean, but seem like they are about due for a renovation (they are not run down, but perhaps are due for a touch up). I'd say this is about the best location of any hotel in Boston - walking distance to everything! Definitely a thumbs up!
December 21, 2011
Rated 3 out of 5 by Takako Staff responsiveness
1) I requested 3 wash towels (smallest towels). First time, the bath towel (largest one) came. I requested again - the second time, the face towel (medium size) came. I had to request again - it took 3 times for such a simple request!!
2) Somebody charged a telephone bill - it was only 1-2 dollars, but I never called using the hotel phone (I have i-phone, and no need to use). When I complained upon checkout, the front desk did not believe me, and gave me a lecture - how it would be impossible, next time.... It was very unpleasant.
June 30, 2014
Rated 5 out of 5 by BDC23 Beautiful property
The hotel was great. I have heard complaints about the junior suites but mine was nice and the Boston landscape was lovely.
The breakfast is amazing, definitely worth it!
May 1, 2013
Rated 2 out of 5 by Arra HVAC in Room 2912 is LOUD
My family and I stayed in 2 suites for 7 days over Xmas. HVAC in 2913 was fine. 2912 though was incredibly loud. ...like a jet engine starting up every 15 minutes.
The first day we had no hot water in both rooms. ...no explanation from hotel as to why.
Every day we had to ask for water to be delivered to the room.
And every time we needed our car, 3 times per day, they'd ask...'Are you checking out now'? Very annoying. You'd think they'd know we were checking out on the 26th and not ask on the 20th, 21st, 22nd, 23rd, etc.
Not up to Starwood expectations. One exception, the bellmen were very nice...
December 27, 2012
Rated 4 out of 5 by SMarks Room Service Recovery
Overall it was a good stay but the room service staff made the difference to my visit. The quality of food was excellent but more impressive was the recovery by ( Peggy? - Jamaican order- taker) after a breakfast order came incomplete. The missing items were sent pronto and on return to our room, a lovely sweets platter was discovered with apology note. Well done Peggy and Co. !
July 8, 2014
Rated 5 out of 5 by Dean60 The hotel and restaurant staff are great.
Great team all around and very comfortable rooms.
July 11, 2014
Rated 2 out of 5 by LilCubsFan Westin Copley
We booked with the Chicago Cubs Fan Tours. Upon arrival, the bell man was VERY rude. We wanted to take our suitcase with us instead of allowing him to deliver it to our room because we could not wait for it to arrive in the room. He told us we needed to take the escalator with our suitcase because the elevators were very busy. (The escalator was not working) Trying to check in (on the 2nd Floor), the lady could not find our reservation or our starwood member number. Instead of asking for assistance she kept messing around on the computer. Finally I asked a manager for assistance and he pulled the information right up. Lastly, our tour group was suppose to meet in the lobby at 11:00 to pick up visitors package for Fenway Park. No one was in the lobby. The concierge knew nothing and made no effort to try to find out. We witnessed other guests being treated in the same manner and I was really afraid that the people in Boston were going to all be this rude. I was very happy to find that the people in Boston (except for the Westin) were very nice, helpful and fun to visit with. I will never stay at this Westin again and will recommend to the Chicago Cubs Fans organization that they chose another hotel for future group events in Boston.
July 10, 2014
Rated 2 out of 5 by MF0426 Shameful service
I stayed at the Westin Copley last month and was very happy with the location, though the room was older and the decor was out of date. These things happen -- though less often in Starwood properties.
What shocked me, however, is that on the morning I was set to check out 5 of 6 of the elevators in the hotel were down for at least two hours. We waited and waited without any information, and multiple people on my floor came very near missing their flights. I missed two morning appointments. And after just barely making it to the airport on time -- after taking a taxi instead of the train and running through the airport -- I was shocked to receive an email with a standard folio, as if nothing had gone wrong. The Westin did absolutely nothing to compensate guests who weren't able to use the elevators, including people who -- as far as they knew -- had actually missed flights. We also waited for 90 minutes as the one working elevator continued to stop but was completely full. Every time we called, they blatantly lied about when things would be up and running (promising 15 minutes) -- optimism and desperation, I'm sure, but an honest assessment would have given us the chance to go back to our rooms and to start changing our schedules. I also don't think this was all that isolated; the concierge was dismissive and less than helpful as well.
Just after college I worked at a resort hotel for a season. I know these things happen. But we would have apologized to our guests, and we would have found a way to compensate them. This isn't what I've come to expect from Starwood properties.
July 18, 2012
Rated 5 out of 5 by Linm Room service
We ordered 4 pieces of boston cream pie for our 5 year old's birthday and much to his delight the staff also gave him a little duckling book! Thank you so much!
July 9, 2014
Rated 4 out of 5 by SDTravel Fantastic views, helpful staff
We had a fantastic experience at the Westin Copley. The location is superb for sightseeing, shopping and restaurants. The staff was welcoming and helpful. Our suite had fantastic panoramic views of the city.
July 8, 2014
Rated 5 out of 5 by Cissy67 You're well taken care of here.
This was my second stay at this Westin. I came back because my first stay was great. Also it is within walking distance of both the MFA and the Gardner Museums and the Symphony.
Everyone is very friendly and helpful and made dinner reservations for me.
It was a great stay.
July 7, 2014
Rated 5 out of 5 by AJK14 Boston Convention
I set certain expectations when I stay at a Westin, and your Boston Copley facility surpassed my expections. I asked for and received an early check-in and last check-out. Staff, facility, food were all excellent. See you next time I am in Boston.
July 7, 2014
Rated 3 out of 5 by dugout Terrible service in Bar 10
We had breakfast sat june 14th and the service was horrible . We elected to order off the menu and waited at least 10 minutes for a waitress to come to our table . She brought us a pot of coffee that was cold . One of us ordered a muffin and it was served without butter and when we asked for some it took fifteen minutes for her to bring it . When we went to pay and leave our waitress was not to be found . My son who paid the bill left no tip which was the first time he ever not left one . The toilet in our room took at least four flushes before it would empty . Other than that we had a nice stay and should you feel that you could extend the same rate for next year it would greatly be appreciated .
June 17, 2014
Rated 3 out of 5 by TravelingIn2012 Mixed stay in a convenient location
As others have noted, this hotel is in a good location, connected to the Copley Place shopping mall, which also connects to the Prudential Center and entrance to the Hynes Convention Center. Easy walk to a T stop (Copley) and, if you need to rent a car, there you can rent from Enterprise (at Copley) or Avis (about 3 blocks away). Duck Tours also depart from a half-block away. Rooms are decent sized for ones in a high-rise, but rather dark even with all of the lights in the room turned "on." It was nice to have a small section of the window that could be opened slightly to get some fresh air in the room (we had arrived after a very long travel day from Europe). I should mention that this is a very large hotel (the website notes 803 rooms), so some of my comments may simply be the result of the challenges of running a very large, busy hotel.
During check-in, Receptionist did at least acknowledge that he had my Gold number on file (unlike some of the other Platinum members who have commented), but that was the only acknowledgment provided. No mention of the welcome gift for Gold members. He then acted surprised that my reservation was for a double-occupancy. (Strange, since my reservation confirmation stated this and my reservation was made directly by telephone with the hotel.)
When we reached the room, there was only 1 small bottle of water in the room and 1 bath towel. (This made me think that they assumed this would be a single-occupancy room). I called to request that a second bottle of water be provided as well as additional towels. These were provided fairly quickly. However, on subsequent days, we were again only left with a single bottle of water for 2 people. They did manage to resupply an adequate number of towels. I didn't bother to call again over the water issue since I had already decided to run to the nearby Shaw's market to pick-up larger bottles of water.
One other thing to mention: the Westin Copley has the annoying mini-bar "trays" that are electronic, so if there's a slight nudge to this "tray", you get billed for whatever has been "moved", even if is has not be removed. This tray sits next to the TV, on top of the dresser, and in a location that can easily be nudged. The sign describing this is relatively small and since we never use the mini-bar, generally don't notice these things. So was I surprised to find a $30+ charge from the mini-bar on my bill (and only afterwards, noticing the note on the tray, after my husband mentioned he accidentally knocked a few items over)! I mentioned this during check-out and the receptionist (much more pleasant than the person who checked us in) removed this charge quickly, offered a printed, revised copy of our bill, and thanked us for our stay.
If you just need a place to stay in a very convenient location and/or are attending a conference at Hynes, then this is probably a good option. It is probably also decent option for a leisure trip while there is not a conference taking place at Hynes.
May 9, 2012
Rated 2 out of 5 by Airnorton Disappointed again
After waiting on hold for 5 minutes, apparently SPG would rather that I air my displeasure in a review as opposed to a phone call. I stayed at the Westin Copley Place for the 2nd time Sunday night. I have no qualms about the room and the the location, but I could have gotten those qualities anywhere. I've stayed at many SPG rooms and this didn't feel like a level 5 stay. I've stayed here before and felt the same way that time as well. The overall experience was more like a level 3 SPG room, but not level 5 in my opinion. Will make another choice on my next stay in Boston.
April 24, 2012
Rated 5 out of 5 by karen44 very centrally located to fun places and things to do.
We enjoyed everything about the Westin Copley. All the staff and services were excellent. The conceirge staff was wonderful and recommended great places. We would stay with you again. Great shopping in the connected malls. Karen &Robyn
July 6, 2014
Rated 4 out of 5 by Aimee35 Great Location
We had a amazing time. Check in was amazing staff was amazing, gym and bar were great. It is in a great location. We did think that it was surprising that our room service cart and dirty wine glass's and silverware was never removed from our room. We also noticed that our room was still not as tidy as one would expect. The magazines & maps were not organized- but left on couches and table's. It looked like the beds were made and the bathroom cleaned and that was it. We were also surprised on the size of the pool (being so small) and there was no hottub :( Everything else was amazing. Will definitely come back.
June 9, 2014
Rated 5 out of 5 by LarryS Our son's wedding
Our son’s wedding took place in Brookline. While we have stayed several times at the Westin Copley Place, this time we had 8 rooms. We received excellent service from the moment of our arrival to departure and all of our family and friends in the other 7 rooms were treated extremely well also. Only two of the other rooms ended up on a different floor. We requested adjoining rooms for our two other children and one, the more important one, was made available. We had several meals in our room for as many as 10 people due to the weather and it just seeming simpler. The food was very good. One of our party had an issue with the room rate which was quickly taken care of by the hotel staff. We all had a terrific experience.
January 20, 2012
Rated 4 out of 5 by Bobby40 Good Hotel
Stayed at the hotel for a conference and it has a great location. For the price one would expect it to offer free internet to its patrons in the room. Same for the complementary shaving razor - for the price better quality or at least more than one complementary razor would not hurt.
Hotel was clean and has very efficient and friendly staff though the inside of the hotel feels cramped and dark - more windows/lights would help. Also the room had four pillows but all were of same size which is not too helpful if it does not suit your preference.
June 23, 2014
Rated 5 out of 5 by PalmettorRoadWarrior Business and family hotel
I stayed at this hotel for a convention. The location is convenient and is good for families and business travelers.
July 7, 2014
Rated 1 out of 5 by Jorssy Poor handling of a black out
I was with no power, no tv, no internet, I have to stay away from the hotel after work since I did not want to be in the dark in a dark room. I did not get my room clean. We were told the power will be back at 8 next day it was a 2:00 in the morning next day. I'm sure I will have gotten more ammenities in a motel. There was no intention to provide any other apologies for the service (not the black out that is out of the hotels control) rather than I'm sorry.
I compare this to any other business where power goes off. You as a client would have to purchase the product even when bad at the same price just because the power went off. A restaurant will not asked me to pay for a meal that has gone bad and pay the same price.
March 15, 2012
Rated 4 out of 5 by JH57 Westen Copley
Great place to stay and shop....
July 7, 2014
Rated 2 out of 5 by Dave0000 All that could go bad did
We arrived and were supposed to have a junior suite and an adjourning room. My wife checked a few days before and confirmed the arrangements. We arrived at the reception desk and told the arrangement made could not be delivered. We were placed on the same floor but several rooms away. My entire family (3 college youngsters my wife and me) flew up from Florida to witness my daughter earn her M.D. degree.
To make matters worse, our junior suite had a leaky bathroom shower head. The drip drip was like torcher. We were told it would be fixed, several times, but it was not.
May 21, 2014
Rated 2 out of 5 by Dean10036 This hotel did not meet the standard I expect from Westin
I ended up aborting my stay and departing early because I found the comfort of this hotel to be unsatisfactory and inconsistent with the standards I expect from a Westin.
- The bathroom was small/cramped lacking of comfort amenities (such as a simple shower cap or q-tips).
- I attempted to order room service on my first night but ended up canceling the order after I was told it would be a 45 minute wait for a simple wine & cheese. There were no snacks/beer/wine available in the mini-bar or else we would have gladly used them. The $20 delivery fee for mini-bar supplies was absolutely ridiculous.
- I was awoken throughout the night by opening/closing of every neighboring door--a quality hotel must have better soundproofing.
- I was kept awake from hearing our neighbor talking/laughing through the walls. I later learned that ALL junior suites have adjoining doors. Again, the soundproofing was terrible.
In summary, I booked/paid a premium price for a junior suite because I wanted a comfortable stay. Instead, I found the conditions intolerable.
The only positive experience from my stay is that the front desk staff was accommodating of my need to depart early. Doug(?) attempted to rectify by offering alternative rooms, however, all of the alternatives were equally unsatisfactory. He was extremely profession and courteous (an excellent representation of the Starwood brand), but unfortunately his hands were tied with this specific property.
July 8, 2014