Rated 4 out of 5 by Kev74 Hotel experience
Wonderful time while we celebrated our anniversary. Front escalator was not working upon our arrival and carrying two full suitcases was a challenge. But, outside of this the staff, food, room and service was excellent!!
June 15, 2014
Rated 4 out of 5 by STARFLEET Not as awesome as usual...
The WCP has long been my go-to in Boston, due to it's central location and my appreciation for all this property has had to offer my family over the years. BUT my recent visit was a disappointment.
From the general lack of welcome or recognition at check-in to the rather tired room I was assigned, I saw things in a bit of a different light. Perhaps I am used to their rooms that have been refurbished, but the furniture was virtually all chipped and losing veneer...I was surprised.
We won't give up on the Westin Copley Place, but will hope that a refreshing of the rooms is planned.
July 18, 2013
Rated 3 out of 5 by MarieO Great Location - Not a Flagship Property
Boston is a great city and the location of the Westin is excellent. The hotel falls short of expectations of the Westin brand -- no club floor, front desk staff more apt to recite the rules about 3:00 check to you at 2:45 than to assure you a room will be available shortly. During our stay the lobby was filled with noisy groups of high school travelers, an in hotel convention made 5 minute elevator waits a common practice, the fitness center was jam packed, the pool was out of commission (mid summer) and there was no peaceful space. The street level restaurant was a lovely refuge.
July 19, 2012
Rated 4 out of 5 by Chistine All great, except dirty tub
I was very happy with my stay. The staff, location and amenities were great. The only complaint I had was my tub was dirty. When I went to take my shower in the morning I noticed a black, scuzzy film all on the floor of the tub. I did not have time to call housekeeping so I tried to rinse it myself. I quickly found out that the problem was a slow drain. Because the water wouldn't drain quickly enough you could never get the grime to rinse away. I'm sure if I had time to wait for housekeeping the problem would have been fixed quickly. Unfortunate bump to an otherwise happy stay.
November 7, 2012
Rated 5 out of 5 by AmeliaBedelia Fantastic Location and Amenities
This was a great stay for me during The Head of the Charles weekend in Boston. The green line has a station one block from the main entrance to the hotel. The Copley Place Mall and parking were super convenient due to the connected walkway. I paid for an upgrade to my original reservation and had a room with a view to the Charles River. Awesome get-away weekend! The only drawback was the bathroom floor was covered with hair from a previous guest and I had to call housekeeping to come clean before we unpacked. Yes, I did check the bedsheets and such afterwards and all was fine.
October 25, 2013
Rated 1 out of 5 by Paulc52 Rip off
This hotel is a rip off, starting with parking for $47 per day. Bottled water is $4 plus 15% administrative fee plus tax for a whopping $4.92. I didn't check if they applied the room tax to the $4.92 as well! Then they charge you an extra $15 per night for convention fee!
Shame on you, Starwood!
October 24, 2012
Rated 5 out of 5 by Dean60 Great Hotel and People
I appreciate everything about the hotel but in particular the people. From the front desk, to the bar, to everyone I deal with, all of the hotel team are great.
June 13, 2014
Rated 5 out of 5 by LIzIsland Excellent Stay
There is something about the Westin Copley Place. Every time I've stayed there, either alone or with my spouse, I have this incredible clubby but friendly experience. One stay we bumped into a number of TV stars in the elevator and lobby. They were very cool, with their kids, or alone. Friendly. All the guests there seem to be classy without any baggage. The entire staff is uniformly gracious and all seem to get how to treat guests in just the right way. Everything moves very smoothly from check in to check out. Special needs are met very easily. I love this hotel!
February 8, 2014
Rated 5 out of 5 Great conference destination
Great hotel in Boston. This was my first stay at a Starwood property in many years. At check-in, they asked if I would like to join the Starwood Preferred Guest (SPG) program. Immediately I got an upgrade to a higher floor room
Every interaction with staff was exceptional. From the gentleman who was refilling the coffee bar to the housekeeping staff to front desk, all were pleasant, helpful and welcoming.
The conference area was also well laid out, convenient and well staffed for breakfast, breaks and lunch. Ample rest rooms and plenty of space to network with others.
September 29, 2013
Rated 2 out of 5 by Lyssi Needs Improvement
The hotel felt like it had been a nice hotel at one point, and then fell off because of budget cuts. I was disappointed in the quality of the room, and the front desk service. I had called to let the desk know that my mini bar had no items, and was broken in a few pieces. I was told there is no mini bar service and that someone would come fix it. Not only was there no apology for the inconvenience, but no one came to fix the mini bar at any point during my stay. I should have been told upon check in that there is no mini bar and where I can pick up water, sodas, etc.
October 21, 2013
Rated 4 out of 5 by LisaR1977 Almost perfect
We love the Westin, and always stay at one when we travel because the beds are so comfortable. Our only hiccup this time was that our neighbors came back to their room at 2:30am clearly inebriated and very loud. There were about 5-6 girls staying in the room, which is against policy. We called downstairs, and they sent up security, which was great, but it didn't take away from the fact that we were awakened in the middle of the night and continued to be awake because of their door repeatedly slamming. It would have been nice if the hotel accommodated us a bit more.
September 30, 2013
Rated 2 out of 5 by Mae51 Disappointed
When we check in we were offered a room with 2 beds, I stated that was fine. Then a queen was offered. We ended up in a room with a queen bed. We were not told in advance it was a handicap room. The lighting in the room and the bathroom was too dim. The shower was unsatisfactory. There were no electrical outlets that were easy to get to and use. I charged my tablet on the bathroom counter. The second day there were no bath cloths left in our room. This hotel was one booked by the company sponsoring the convention we attended. Next time I would make another choice.
August 26, 2013
Rated 5 out of 5 by rtonn Perfect Location, Amazing View
We had a great stay for a bachelorette party this past weekend. We got a junior suite with amazing 180 degree view of the city, including the Charles River. We were all very comfortable. The bathroom was QUITE small for a suite accommodating up to 6, and there were not enough mirrors to share.
Parking is outrageous at $49/night, but to be expected in a big city.
But the hotel staff was very helpful and provided great service. The hotel is in a perfect location in backbay, with walkways to the prudential shops. We had a great stay.
April 7, 2014
Rated 4 out of 5 by CJeffrey Main Lobby Seating Arrangement
The Main Lobby's seating areas are arranged with sofas and chairs clustered around coffee tables. This may look nice but it is a very inefficient seating arrangement. Often less than half of the seating is taken around the table, but due to the arrangement of the chairs and sofas, it is not welcoming to other parties because it appears to be intruding on the occupiers territory. My coworker and I sat down in a cluster of a sofa and 4 chairs. There was a couple occupying the end of the sofa and one adjacent chair. We sat at the other end. Evidently they were having a serious conversation but our presence caused them to stop and separately depart. These clusters, while appearing nicely arranged are not inviting for shared use.
October 4, 2013
Rated 5 out of 5 by kray4cy Comfy
Loved the bed and the shower and the overall design of the hotel and room. It made me feel so elegant to stay here!
June 28, 2012
Rated 3 out of 5 by 66Husker Expected more for what I paid.
I added Friday night, August 16 to my previous registration of August 17 with check out on August 18. The August 16 room charge was $537.99. This was far greater than my room charge of August 17 of $342.20. I asked at the front desk when checking out and was informed the August 17 was a special promotion and did not apply to August 16. I asked for AAA discount. Reply "no we were sold out". OK, the hotel has rules. I expected more consideration and flexibility from Westin. We also had to ask to have our room cleaned. Swimming pool a joke. No hot tub either.
August 18, 2013
Rated 4 out of 5 by StraitGetAway Update Bathrooms
Facilities were beautiful and conveniently located. Stayed in Junior Suite w panoramic view. Room was nice but would have given higher overall rating if shower facilities were updated. Tiled sides around tub made it small and not conducive for two on a romantic getaway.
June 2, 2014
Rated 5 out of 5 by StevieUK This hotel is well located with very good service
Well received right from check-in with friendly Marquese. We have stayed at the same hotel many times over the last 25 years and are still pleased with how spacious the rooms are and so conveniently located to everything in the city.
June 4, 2014
Rated 5 out of 5 by Kelly5280 Outstanding Experience
I had the pleasure of staying at the Westin Copley Place for the PCMA Convening Leaders Conference. Outsanding job by your hotel, excellent customer service. I wanted to specifically mention Shana at the front desk, who truly delivered the best customer service for my check-in that I have ever experienced on a trip...she is exceptional and made my experience at your hotel start off in such an outstanding way. I would also like to mention Kiasja who works in Accent's gift shop, who was the most accomodating and delivered excellent customer service.
January 27, 2014
Rated 4 out of 5 by Bostonrevisited Great Hotel, But
This is a great hotel and well located, however we had a couple of problems all but one were corrected. Our initial problem was our room upon check in was not the room type confirmed in the reservation. They front desk corrected the problem the next day, but we did have to move rooms. Next housekeeping failed to clean the room properly one day, after a call to service express the room was re-cleaned however they failed to clean the bath tub and remove the pink bacteria growing on the grout. Except for the bath tub cleaning we very much enjoyed our stay.
October 18, 2012
Rated 3 out of 5 by Traveler1001 Hotel was ok. In a good location.
Rooms are comfortable. Had a bad experience my first night. Was placed on a floor with many young people who partied beginning at about 3 a.m. Doors slammed throughout the night on the floor. In the morning security was called. When I requested a room change I was told none of the young people in the group in question were on my floor. Several in the group got on the elevator with me. Regardless, a room change was arranged and I was upgraded. As I was staying only 2 nights, I had to pack and unpack on both days of my stay. Overall I was not happy with the hotel despite the upgrade. Would have appreciated a good night's sleep more. Also did not appreciate being questioned by the front desk personnel. Heating did not work well in the rooms.
December 5, 2012
Rated 5 out of 5 by Finn62 Helpful and Pleasant Staff
I admired again and again the naturally pleasant manner and helpfulness of the staff. They all greeted me with a smile, served my every need--including a TV problem at 10pm--and made pleasant conversation without being intrusive or overdoing it. I include here the waiters, the desk staff, the phone staff (operator and room service), the maintenance staff, and the car parkers. They all seemed to enjoy their jobs and want me to have a positive experience at the hotel. Bravo to these excellent staff and to whoever hires and trains them.
February 16, 2014
Rated 3 out of 5 by Moulard Good amenities, a little less clean than normal
I enjoyed the location of this hotel. The amenities are good overall. Room service was delicious and timely, the gym was clean. Check in was a bit clunky with them asking me to get my confirmation and my SPG number. As I was finding them, they would say they found it. As a member, it didn't feel very personal.
As far as room cleanliness, it wasn't as crisp here as I've been used to in the past. There was a huge convention there, however as a customer, I'd like them to be able to not let other parts of the experience suffer.
March 9, 2014
Rated 3 out of 5 by RJ28 Musty.mildew smell in rooms
We stayed in room 2419 (junior suite) and it had a musty mildew smell coming from a/c unit..We called front desk and they said housekeeping and engineering would check on it...We came back at the end of the day and it still had the odorl. We called the front desk and had our room changed the following day to room 2013. The room had the same smell. In my opinion, the a/c system needs to be cleaned and sanitized. The room had a fantastic view and was comfortable. There was no bathroom fan and no refrigerator to store any of your own drinks/food.
August 21, 2012
Rated 4 out of 5 by Alan68 Good stay
Clean room nice stay. Two issues; the only parking is valet and very pricey came in at 8pm left 7 am $49 and no self park. Also as an SPG member, though infrequent no recognition based on SPG membership
May 31, 2014
Rated 4 out of 5 by TamTam Great Location
I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater.
October 3, 2013
Rated 5 out of 5 by Darl17 This hotel does have great features and amazing views
We really really loved statying at the hotel. The only thing we experienced that was not the best was the noise from the other room when the dance girls were staying in your hotel. It sounded like there were about 10 girls in the room at around 1:00 in the morning and on we did not get any sleep that night at all. We did call down to the front desk and they did tell the room next to us to quiet down. They did quiet down but you can definitely hear right through the door as they still continued to talk through the night.
March 4, 2014
Rated 4 out of 5 by tazzers First Timer to Boston and Westin
I would rate the Staff Met My Needs higher only for one incident. I arrived Jan.11,2014 with no luggage. My airline had said they would deliver it to the hotel before the morning. My luggage did arrive at the Westin at 330am according to the attendant at the luggage counter. However, I was not informed of its arrival until I left my name to say that it was coming. Too my surprise my Name and room # was already logged but I was not informed until 300pm on Sunday. The attendant apologized but could not answer why I was not informed.
January 20, 2014
Rated 5 out of 5 by Sandra021 Great night's sleep
I found my room particularly peaceful , not just because of the silence, but because of the calming decor. Also, the bed was very comfortable. I slept much better than I normally do in hotels.
May 30, 2014
Rated 5 out of 5 by wtbates Excellent Hotel
I stayed at the Westin Copley while attending a conference at the Hynes Convention Center. It is a 5 minute walk either outside or if bad weather, through the attached shops and mall.
Boston is an incredible city, I spent many, many days there for both business and pleasure. The Westin Copley is a shining star in the city. The room was clean, comfortable and relaxing. I could both get work done and rest.
It is smack in the middle of a great Back Bay area. Shops, food, nightlife, and fun are all within walking distance. The Harpoon Brewery and their world class Beer Hall is only a short T ride away (it took me 20 minutes).
The staff was excellent and eager to help when I needed it.
I plan on making the Westin Copley my goto place to stay, when in Boston.
December 3, 2013