Rated 4 out of 5 by Rick2018 This hotel has a great location
Great location, staff was very helpful and the quality was good.
July 13, 2014
Rated 4 out of 5 by SDTravel Fantastic views, helpful staff
We had a fantastic experience at the Westin Copley. The location is superb for sightseeing, shopping and restaurants. The staff was welcoming and helpful. Our suite had fantastic panoramic views of the city.
July 8, 2014
Rated 5 out of 5 by lcampbe1 Excellent conference hotel
Recent stay for a trade conference. Room was comfortable, bed was fabulous, conference facilities/food & beverage great. Location was execellent with skybridge access to 2 malls. I didn't rate 5 stars on staff responsiveness only because their check-in area is very small with fewer staff which leads to long lines and longer check-in.
June 30, 2014
Rated 5 out of 5 by karen44 very centrally located to fun places and things to do.
We enjoyed everything about the Westin Copley. All the staff and services were excellent. The conceirge staff was wonderful and recommended great places. We would stay with you again. Great shopping in the connected malls. Karen &Robyn
July 6, 2014
Rated 4 out of 5 by Bostonrevisited Great Hotel, But
This is a great hotel and well located, however we had a couple of problems all but one were corrected. Our initial problem was our room upon check in was not the room type confirmed in the reservation. They front desk corrected the problem the next day, but we did have to move rooms. Next housekeeping failed to clean the room properly one day, after a call to service express the room was re-cleaned however they failed to clean the bath tub and remove the pink bacteria growing on the grout. Except for the bath tub cleaning we very much enjoyed our stay.
October 18, 2012
Rated 5 out of 5 by Linm Room service
We ordered 4 pieces of boston cream pie for our 5 year old's birthday and much to his delight the staff also gave him a little duckling book! Thank you so much!
July 9, 2014
Rated 1 out of 5 by MistreatedbyWestinCopley Do not stay here.
Beware when booking this hotel that it has a policy to overbook the rooms. If you are a large group (wedding/conference), it is very likely that late arrivals (even those with guaranteed late check in) will not have a room for the night. I, along with many others arriving late, were displaced even though we all had reservations and were attending a conference at the hotel the next morning. I was forced to go to a hotel outside of Boston which was well over an hour away during rush hour. The staff was completely unaccomodating and rather condescending (especially Dan). For my troubles, I was given 2 bottles of water. Yep, that is what the general manager Ray Hammer provided me. I believe I was not charged for the night in the other hotel (also a Westin), but my company was paying for it so that certainly didn't help me. Also, the food was edible but certainly nothing to write home about. Given that there are many beautiful hotels in Boston, this is not where you want to book your next event.
July 2, 2014
Rated 2 out of 5 by notverypicky BUSINESS STAY
I am in customer service business. The staff needs to acknowledge guest. on three different occasion the first got on elevator and two men in suits getting off third floor to offices with name tags said goodmorning no reply second same got on elevator a women dressed nicely with name tag pushing cart again good morning no reply pushing luggage cart. third stand near bar 10 two employees talking to a I was an interruption. did not feel welcome was with a group of 35 for a meeting meeting was in a section of hotel closed restaurant down stairs the restrooms were did not look like they were cleaned since they closed the restaurant. Why would the hotel place thirty five executives in a closed part of the hotel ceiling tiles were out of the ceiling. Not a great reason to come back.
May 14, 2014
Rated 5 out of 5 by Kelly5280 Outstanding Experience
I had the pleasure of staying at the Westin Copley Place for the PCMA Convening Leaders Conference. Outsanding job by your hotel, excellent customer service. I wanted to specifically mention Shana at the front desk, who truly delivered the best customer service for my check-in that I have ever experienced on a trip...she is exceptional and made my experience at your hotel start off in such an outstanding way. I would also like to mention Kiasja who works in Accent's gift shop, who was the most accomodating and delivered excellent customer service.
January 27, 2014
Rated 5 out of 5 by Dean60 The hotel and restaurant staff are great.
Great team all around and very comfortable rooms.
July 11, 2014
Rated 5 out of 5 by rtonn Perfect Location, Amazing View
We had a great stay for a bachelorette party this past weekend. We got a junior suite with amazing 180 degree view of the city, including the Charles River. We were all very comfortable. The bathroom was QUITE small for a suite accommodating up to 6, and there were not enough mirrors to share.
Parking is outrageous at $49/night, but to be expected in a big city.
But the hotel staff was very helpful and provided great service. The hotel is in a perfect location in backbay, with walkways to the prudential shops. We had a great stay.
April 7, 2014
Rated 3 out of 5 by Traveler1001 Hotel was ok. In a good location.
Rooms are comfortable. Had a bad experience my first night. Was placed on a floor with many young people who partied beginning at about 3 a.m. Doors slammed throughout the night on the floor. In the morning security was called. When I requested a room change I was told none of the young people in the group in question were on my floor. Several in the group got on the elevator with me. Regardless, a room change was arranged and I was upgraded. As I was staying only 2 nights, I had to pack and unpack on both days of my stay. Overall I was not happy with the hotel despite the upgrade. Would have appreciated a good night's sleep more. Also did not appreciate being questioned by the front desk personnel. Heating did not work well in the rooms.
December 5, 2012
Rated 2 out of 5 by LilCubsFan Westin Copley
We booked with the Chicago Cubs Fan Tours. Upon arrival, the bell man was VERY rude. We wanted to take our suitcase with us instead of allowing him to deliver it to our room because we could not wait for it to arrive in the room. He told us we needed to take the escalator with our suitcase because the elevators were very busy. (The escalator was not working) Trying to check in (on the 2nd Floor), the lady could not find our reservation or our starwood member number. Instead of asking for assistance she kept messing around on the computer. Finally I asked a manager for assistance and he pulled the information right up. Lastly, our tour group was suppose to meet in the lobby at 11:00 to pick up visitors package for Fenway Park. No one was in the lobby. The concierge knew nothing and made no effort to try to find out. We witnessed other guests being treated in the same manner and I was really afraid that the people in Boston were going to all be this rude. I was very happy to find that the people in Boston (except for the Westin) were very nice, helpful and fun to visit with. I will never stay at this Westin again and will recommend to the Chicago Cubs Fans organization that they chose another hotel for future group events in Boston.
July 10, 2014
Rated 2 out of 5 by mjp14 Service in dire need of improvements
The facilities are what you'd expect for a hotel at this level, but unfortunately the staff performance is below average. After a long flight the check-in process was doubled or maybe tripled with an unnecessary sales pitch for their loyalty program. Room service didn't change the towels or restock the coffee, and they actually removed all of the coffee cups. Finally on check-out we were treated to an incorrect charge from the hotel bar to our room which still has not been properly refunded. In my experience all of these little problems point to unhappy employees, likely due to poor managers. I certainly hope they can find the problem and solve it to get their business back on track. I would not recommend staying here to any of my colleagues, and will explore one of the countless other options in this part of Boston on my next visit.
June 6, 2014
Rated 5 out of 5 by 1JulieQ Wonderful Family Vacation!!
My family and I enjoyed every minute of our stay at The Westin Copley Square. Our room had a beautiful view of the Charles River, what a wonderful way to start the day! The hotel was beautiful and the hotel staff was incredible , they helped make our stay memorable.
July 1, 2014
Rated 1 out of 5 by lavendargirl Worst customer experience
I would not recommend this hotel to anyone traveling to Boston. I am a frequent traveler and travel frequently for work for the last 10 years. This was one of the most horrific hotel experiences of my life, in terms of customer service, staff attentiveness and everything else.
There are a lot other and much better SPG hotels in the area, please chose an alternate one. I wish I could give them 0 stars, however 1 is the minimum the system would allow me to rate.
June 1, 2014
Rated 3 out of 5 by RJ28 Musty.mildew smell in rooms
We stayed in room 2419 (junior suite) and it had a musty mildew smell coming from a/c unit..We called front desk and they said housekeeping and engineering would check on it...We came back at the end of the day and it still had the odorl. We called the front desk and had our room changed the following day to room 2013. The room had the same smell. In my opinion, the a/c system needs to be cleaned and sanitized. The room had a fantastic view and was comfortable. There was no bathroom fan and no refrigerator to store any of your own drinks/food.
August 21, 2012
Rated 5 out of 5 by Mike510 The staff at the Westin Copley is excellent
The reason the staff in this particular hotel is excellent is because they, collectively, listen and adapt. On the rare occasion where constructive criticism is issued, one does not get a patronizing smile and no action. These people actually do something about it. It is refreshing and different, and it is noticed.
June 27, 2014
Rated 5 out of 5 by KV0710 Great Location
Our room had a great view, was very comfortable. I love the location of this hotel. Very close to public transportation & easy access to major attractions. I also love that the skywalk is accessible from the hotel & connects to the Prudential mall. Great restaraunts within the hotel & in the neighborhood as well. We thoroughly enjoyed our stay
June 24, 2014
Rated 5 out of 5 by PalmettorRoadWarrior Business and family hotel
I stayed at this hotel for a convention. The location is convenient and is good for families and business travelers.
July 7, 2014
Rated 4 out of 5 by TamTam Great Location
I've stayed at this hotel many times and love the location. The hotel is nice overall, but there are some drawbacks to staying there. The internet service is unreliable at best, so if you need it for work be prepared to be frustrated. Also, the heating system is bizarre. It blows warm air for a few minutes then blows ice cold air so you have to shut it off. It's happened to me in several different rooms when I've stayed there, so it's the heating system itself, and not the room. If you're staying there in the colder months bring a sweater.
October 3, 2013
Rated 5 out of 5 by Finn62 Helpful and Pleasant Staff
I admired again and again the naturally pleasant manner and helpfulness of the staff. They all greeted me with a smile, served my every need--including a TV problem at 10pm--and made pleasant conversation without being intrusive or overdoing it. I include here the waiters, the desk staff, the phone staff (operator and room service), the maintenance staff, and the car parkers. They all seemed to enjoy their jobs and want me to have a positive experience at the hotel. Bravo to these excellent staff and to whoever hires and trains them.
February 16, 2014
Rated 4 out of 5 by Rangers94 Hotel Convenience
The Westin Copley was in a great central location that made getting around town to see the various sites very easy. The attachement to the malls, hotels and convention center made the work experience very easy.
July 2, 2014
Rated 4 out of 5 by JH57 Westen Copley
Great place to stay and shop....
July 7, 2014
Rated 4 out of 5 by Teddie1825 I love Westins!
I love Westins and stay in them whenever possible. However this particular hotel was a disappointment in one very specific way - the rooms and bathrooms were VERY dark. It was impossible to read in the bedroom chair or put makeup on in the bathroom. That's a problem that can easily be addressed and i hope it is as i look forward to staying at the Westin Copley Square again.
June 16, 2014
Rated 4 out of 5 by SadConferenceattendee Disappointed
I accepted an offer to upgrade my reservation to a junior suite. The offer promised great views of the city of Boston and the Charles River. The view from my junior suite was dominated by the wall of the adjacent building through some really dirty windows. Very disappointing. The staff was great, though.
June 24, 2014
Rated 4 out of 5 by tazzers First Timer to Boston and Westin
I would rate the Staff Met My Needs higher only for one incident. I arrived Jan.11,2014 with no luggage. My airline had said they would deliver it to the hotel before the morning. My luggage did arrive at the Westin at 330am according to the attendant at the luggage counter. However, I was not informed of its arrival until I left my name to say that it was coming. Too my surprise my Name and room # was already logged but I was not informed until 300pm on Sunday. The attendant apologized but could not answer why I was not informed.
January 20, 2014
Rated 3 out of 5 by Moulard Good amenities, a little less clean than normal
I enjoyed the location of this hotel. The amenities are good overall. Room service was delicious and timely, the gym was clean. Check in was a bit clunky with them asking me to get my confirmation and my SPG number. As I was finding them, they would say they found it. As a member, it didn't feel very personal.
As far as room cleanliness, it wasn't as crisp here as I've been used to in the past. There was a huge convention there, however as a customer, I'd like them to be able to not let other parts of the experience suffer.
March 9, 2014
Rated 5 out of 5 by Geroff Overall rates very highly
Rated excellent in all areas except dining which we didn't try. Great location in covered mall near the Prudential building. All staff we met were very courteous and helpful. Room very comfortable with good bath/shower.
June 29, 2014
Rated 5 out of 5 by Darl17 This hotel does have great features and amazing views
We really really loved statying at the hotel. The only thing we experienced that was not the best was the noise from the other room when the dance girls were staying in your hotel. It sounded like there were about 10 girls in the room at around 1:00 in the morning and on we did not get any sleep that night at all. We did call down to the front desk and they did tell the room next to us to quiet down. They did quiet down but you can definitely hear right through the door as they still continued to talk through the night.
March 4, 2014