Rated 5 out of 5 by master78 Perfect Stay
The Hotel fr exceeded my expectations. My room was fairly large for the City and the view of the Charles and sail boats was perfect. The desk clerk Olga who checked me in was welcoming,and helpful. On checkout I was almost blown away when the desk clerk Fatim said when she saw me I know this lady and asked what memories I did on this visit.
Last summer she had checked me into the Westin when I took a trip down memory lane and we talked bout Boston.. I know we all like to be remembered and appreciate it.
May 17, 2016
Rated 2 out of 5 by miamor Gurgling sink
The room had a beautiful view, but the sink in the bathroom gurgled all night disturbing my sleep. Once I found out the source of the noise each night I had to clog the sink and not allow the water to flow as it gurgled like it had gas. Staff response was slow and unsatisfactory. The food was good but overpriced.
May 13, 2016
Rated 4 out of 5 by Janice24 Wedding was wonderful
We arrived at the hotel 2:40 which was 20 minutes early and they said the room was being cleaned and took our cell phone number. My husband checked with him twice found out he wrote the cell number down wrong and fixed it again he said we could have a different room and I said no because we have the adjoining room with my sister. The final time my husband went to Juan a different person who also offered us a different room and he said our room was being worked on, by this time it was after 4 PM and wedding was at 6. My husband said he could call my sister to see if someone was actually working on the room and Juan said he would take care of it. All the time we were told it was being cleaned nobody was there working on it. He had them work on it right away and brought us our key and apologized for the delay. I loved the wedding and seeing the family. Was not able to fully enjoy the hotel because of what we went through but I would be willing to give it another try because Juan and all the other people were really very nice to deal with.
April 11, 2016
Rated 3 out of 5 by tdo23 Elevators...
I was a guest at the hotel this past weekend on Friday, March 18 and Saturday, March 19. Overall, we had a lovely time and we were pleased with our room. It was clean, spacious and comfortable. However, the elevator situation left little to be desired. There appeared to be a youth convention at the hotel and there was never a time throughout the weekend when we didn’t have a significant wait to get onto an elevator when either leaving or heading to our room. Several times, we had to wait for 2-3 elevators to pass, before we were able to get on one. This happened during the morning, afternoon and late evening. Finally, when we were checking out of the hotel around noon on Sunday, we were completely unable to get onto an elevator. We waited on the 15th floor for more than 20 minutes. Each elevator was filled with teens coming down from higher floors and at that point there were then more than 40 teens waiting for the elevator on our floor. As we had to get back home, we had no choice but to carry our luggage down 15 flights of stairs. When we arrived to the first floor, I went to the front desk to express my frustration. I spoke with a gentleman who told me that the hotel was at 100% capacity. I believe it was well over 100% capacity as there were clearly 4-5 kids in the hotel rooms on our floor. However, that is not the point. We were not looking to have a night comped but I feel that he could have offered a more sincere apology than he did or at the very least he could have offered us a complimentary breakfast or perhaps a free night of parking which BTW is $53 a night! I mean, we did walk down FIFTEEN FLIGHTS OF STAIRS WITH LUGGAGE. When I repeated the story to him, he just kept repeating that he was sorry and that he would email my receipt to me. I have stayed at many hotels around the world and never have I experienced such a lack of customer service. Unfortunately, there seemed to be no need on his end at all to help two very unhappy guests. All of the Westin staff throughout the weekend were terrific and it’s a shame that our interaction with him was the last thing we will remember about our stay at this hotel. Also, I sent this email to the hotel on Tuesday morning and have not received any response.
March 24, 2016
Rated 2 out of 5 by Jackye27 Good location, poor quality of facility
I stay in Westin @ Copley in Feb. The staff are nice, the location is excellent. The first impression was quite good. However, when I tried to use the brewer and dryer on the first night, I found that both of them were broken. I can't believe that such a well-known hotel has such poor quality and maintenance of their facilities and equipments. Anyway, after I left a message for the housekeepers, they gave me a new one. OK, I felt somewhat better.
However, on the next day, when I had a snap at my room around 1pm. I knew I did not hang on the "Do not disturb" signs. Someone knocked my door. When I still hesitated to answer it, that anonymous guy suddenly came in with the key card. I kindly felt angry and offended. I am not sure why the staff can come inside my room without asking for my permission first. So I asked them what's the matter, and he responded that if I need some coffee. OK, If I need some coffee, either I can call the room service or I can brew some by myself. That shouldn't happened in such a well-known hotel. That's why I gave such a low rate during this stay.
February 27, 2016
Rated 5 out of 5 by johnkphx excellent location
This is one of my favorite SPG properties. A beautiful hotel with attached shopping mall. Very comfortable spacious room. Excellent staff.
February 5, 2016
Rated 4 out of 5 by lvenne Unwelcomed call at 3am
My stay was great however the front desk put through a very sketchy call at 3am that kept me from falling back asleep.
February 1, 2016
Rated 4 out of 5 by TimZ Tim
Our stay was perfect. We upgraded to a corner room that had a great view and plenty of space. The room was quiet and the service was seamless. I'd definitely recommend staying here to any of my friends or business associates.
January 27, 2016