Rated 5 out of 5 by Sandy81 Wonderful time!
What a nice stay in Boston, loved everything about the hotel, staff, location, view and room could not have been better!
December 11, 2014
Rated 4 out of 5 by 56Missy Staff
All of the staff we dealt with, in person, were gracious and responsive., particularly the Concierge.
Unfortunately, the person I reached by phone prior to our arrival and asked about airport shuttle options was curt and unhelpful. He told me there was no shuttle. That led to us paying $40 for a 5 mile taxi ride. He neglected to tell me that there was a new service directly from the airport to within a block of the hotel for a mere $5.
December 7, 2014
Rated 4 out of 5 by tantan1952 Bad drainage of bath tub
The room was excellent except bad drainage of the bath tub. The concierge was very kind.
December 7, 2014
Rated 4 out of 5 by Cape51 A few issues but a good night's sleep
Spacious room with great view overlooking the Charles River more than made up for a few disappointments with housekeeping issues -- upon check-in, we found a dirty facecloth in the closet atop the in-room safe and a torn shower curtain. Took dirty facecloth to front desk but other than the employee echoing my "unacceptable" comment and offering to move us to a different room, I didn't feel as if she would really let housekeeping know. Bathroom was a bit small for the size of the room, but otherwise we had a pleasant stay. Banquet meal left much to be desired but waitstaff was terrific. Thought overnight parking fee of $51 was steep, even for Boston.
October 25, 2014
Rated 4 out of 5 by Missjw Always stay at the Westin Copley
We have always stayed here on our holiday trips to Boston for many years. The convenience to highway, shopping, and restaurants can't be beat. The staff and overall experience has always been good. Check-ins were within 10 minutes no matter what, always a baggage carry offer, etc. The rooms were always clean and everything in working order. You can hear hallway noise, but I would only find that a problem late at night which never happened. The breakfast is always great, and Bar 10 always gives us good service. The only issue we ever encountered was over the summer when we stayed one night in a suite. The refrigerator was broken and leaking, and when we brought it to housekeeping's attention, she said she knew of the problem and it had been fixed multiple times but kept breaking. I would think by that point, it should be replaced but didn't affect us because we didn't need it. Overall, always a great experience here.
December 3, 2014
Rated 3 out of 5 by Patrick99 Thermostat broken
I stay in this hotel often, and usually have wonderful experiences. I entered my room to find the room like a sauna. I attempted to turn down the heat but the termostat was broken. I wanted to quikly shower and get ready for a cocktail party, so I called to get my rooms switched. It took about 4 phone calls and 15 minutes for them to tell me there were no rooms they could move me to. I then had to wait another half an hour for the engineer to fix it, and THEN i could take my shower and get ready. I was late for the event, the main reason I stayed here to begin with.
December 18, 2012
Rated 5 out of 5 by johnkphx conference hotel
This is a great location in Copley Plaza. The staff lifts this hotel to five stars. Food choices, location and room were excellent. My only suggestion is that during future remodels that the facility might consider better sound insulation between rooms.
I will be back for sure.
December 2, 2014
Rated 5 out of 5 by Killians Boston Marathon
My wife completed the Boston Marathon 10 minutes before the explosions. We were staying at the Westin Copley Place which we now call ground zero. I just wanted to say that the staff at the Westin did a remarkable job in light of the situation. What you want in a crisis is a staff that works very hard and calm to keep things in control. We got that plus more. We will be back Thank You the Killians
April 30, 2013