Rated 3 out of 5 by Patrick99 Thermostat broken
I stay in this hotel often, and usually have wonderful experiences. I entered my room to find the room like a sauna. I attempted to turn down the heat but the termostat was broken. I wanted to quikly shower and get ready for a cocktail party, so I called to get my rooms switched. It took about 4 phone calls and 15 minutes for them to tell me there were no rooms they could move me to. I then had to wait another half an hour for the engineer to fix it, and THEN i could take my shower and get ready. I was late for the event, the main reason I stayed here to begin with.
December 18, 2012
Rated 4 out of 5 by Patrick99 Long Lines and Annoying Housekeeping
I have stayed at this hotel many times, and this time we were in town for an event in the city and used points to pay for the room. We arrived in the evening. We were in a hurry so I parked at the hotel, but be warned the almost $50 parking per night is outrageous. There are garages nearby that charge $15. I don't pay that much in Manhattan!
There was a very long line at check-in, it took almost 20 minutes to get through the line, even using the Platinum line.
We were upgraded to a corner junior suite, which has AMAZING views. This makes the hotel worth it! OSushi just outside the lobby in the mall is amazing food too.
Since it was a late evening event, we were in late and had a 4pm late check-out. There was no "Do Not Disturb sign in the room, but we put the latch on the door to signify that and went to sleep. We were awakened 5 times by housekeeping, despite us telling them no, and we were leaving at 4pm. They even came back twice to ask again what time we were leaving, and woke us up. That is unacceptable, even for a free room with points, as those points are valuable!
I have had issues with annoying housekeeping here before, and I will think twice about staying when I want to sleep in. I will be in that position this weekend in Boston, so I have already reserved another SPG property. Hopefully they can realize it and fix the situation.
October 30, 2013
Rated 5 out of 5 by Killians Boston Marathon
My wife completed the Boston Marathon 10 minutes before the explosions. We were staying at the Westin Copley Place which we now call ground zero. I just wanted to say that the staff at the Westin did a remarkable job in light of the situation. What you want in a crisis is a staff that works very hard and calm to keep things in control. We got that plus more. We will be back Thank You the Killians
April 30, 2013
Rated 3 out of 5 by mapal Not a guest?
The stay was very pleasant until Sunday morning when the strangest thing happened. My daughter and her friend were sitting in the lobby and security came up and asked them to go stand on the street with a group of baseball dealers that were running around outside. She tried to explain that she was a guest, but he walked away and would not listen. She called me down from our room to see what was happening, so I tried also to speak to security officer and he would not talk to me either. I went to front desk and spoke with manager and he told me that "they could not tell bad people from good people." I felt this statement was very insulting as well as people walking away and not listening. Hope to hear why this all happened. We did not feel like guests!
June 27, 2012
Rated 4 out of 5 by Patrick99 Great hotel, but housekeeping needs work
We checked in a little early (around noon), and were upgraded to the 32nd floor with an amazing view of the river and the city. Watching the sailboats on the Charles really made the experience.
When we checked in, there was a roomservice cart in the hall outside our room with a big box of edible underwear displayed for all to see. Several hours later, it was still there and yet another cart was in the hall a few doors down. We came back to the room around 10pm and the carts were STILL there! A woman walking out of her room noticed the edible panties, thought they were ours and gave us a dirty look and a scowl.
Housekeeping also had not placed enough towels and only 1 bar of soap in the bathroom. The sheet was also stained.
Everything else about the stay was wonderful, but housekeeping needs to really be stepped up. Leaving leftover food (yes it does smell) and items like edible panties in the hall for 10+hrs is completely unacceptable.
September 16, 2012
Rated 5 out of 5 by Traveler007 Great Location, Great Stay
We stayed at the Westin Copley Place for the 2012 NCAA lacrosse championships and found this visit to be one of the best "non-resort" stays we have had. After staying at over 30+ Starwood properties over the years, Copley Place is a great location for visiting the city. In the city, we attended a Red Sox game and visited historic, colonial Boston in addition to the lacrosse championships at Patriots Stadium. We could not have chosen a better hotel.
Although we were not on a club level floor which we normally reserve, we had a great breakfast each morning at the high quality buffett in the restaurant. We also had a good room service experience after we returned after midnight one night and ordered room service sandwiches that were very good quality and portioned to satisfy the hunger of our teenage son.
The front desk and concierge staff were also very helpful handling our 'tourist questions" each day without making us feel bothersome with questions that I am sure they address every day.
I would gladly return to the Westin Copley Place in the future and would highly recommend staying at this hotel.
March 30, 2013
Rated 4 out of 5 by Patrick99 Comfortable for a quick stay
This was just a quick stay with an evening check-in and leaving the next day. Check-in took almost 15 minutes as there were only 2 people on duty at the desk and a very long line. I was upgraded to a junior suite, which honestly would be a regular room in most other hotels. It was comfortable, but nothing to write home about. Parking fees for a quick overnight are crazy. $47 when I was really there about 10 hours. Park in one of the lots around the corner and pay half of that!
July 5, 2013
Rated 5 out of 5 by sleeve Great Hotel, Great Location
What a wonderful stay my family and I had at The Westin over New Year's weekend.
We were pleased and surprised at the renovations that had been made to the rooms. They were a little tired during our visit a couple of years ago.
My family met other family members. The hotel is perfect for family visits without anyone having to cook or clean up. The children are now teenagers and made use of the pool and workout center. So did the adults. The teenagers were able to walk around the city and we all enjoyed the mall.
So many of the employees have been with the hotel for years. It is always great to connect with them. They even remember our names.
February 9, 2012