Rated 5 out of 5 by MikeY28 Great hospitality
My family always prefers staying at Westin because we always know what to expect. We have definitely been spoiled by the SPG, and more specifically Westin hotels. However this particular stay was exceptional. We were invited to a SPG reception hosted by Westin for being a gold or platinum level. We didn't know what to expect but it turned out to be a very fun night for the entire family. We were greeted by Jennifer M. upon entering. She was very cordial and recognized my name from the email correspondences. She came by our table several times to make sure we were doing well with food and drinks. We ended up staying the entire time enjoying the festivities and our conversation with her. Hats off to Jennifer and SPG. As a frequent traveler I always look for events to enjoy...lucky for us SPG found us and made a memorable impression. Hope this program continues and expands to other SPG hotels.
July 16, 2016
Rated 4 out of 5 by White41 Excellent hotel
Elevators were excellent. Staff was very courteous. Beds were a bit too soft for our tastes and the bathroom was a bit small. Overall, though it is an excellent hotel . Proximity to the mall was a plus.
July 15, 2016
Rated 3 out of 5 by Janetvs51 Maintenance and cleaning issues
This hotel needs a good cleaning. The hallway to my room was a mess, especially by the service doors. A vacuum would have done the trick but it didn't get taken care of for the two days I was there. The sink drain and the tub drain in my room were clogged and when I asked the front desk person to send someone to help with both, they only took care of the tub but not the sink. The walls in the bathroom and especially the light fixture in the bathroom were filthy. The hair dryer broke as I was using it - sparks and all. Very disappointed in this hotel and surprised it's a Westin actually.
July 14, 2016
Rated 4 out of 5 by csach Great location needs remodeling
Love the Copley Location. It is close the the city and the expressway. However, the lobby and rooms need an urgent updo; particularly in the technology department. We had to charge our phones at the desk because there are no plugs next to our bed; minibar was empty. Loved the view. The bathrooms could use some modernization as well.
July 5, 2016
Rated 5 out of 5 by GH2727 Great Hotel, Excellent Staff
Have been coming to the Westin Copley on a regular basis for business travel sine June 2015 (100+ nights at property). The hotel facilities are consistent with other Westin properties, but what sets this hotel apart is the staff and SPG level recognition. Whether it be Chuck at the street level when you're trying to catch a cab in the morning, or Patrick greeting you at the check-in desk following a long day of travel, friendly and helpful people abound. As a platinum member, I've been upgraded to a River View room or Suite nearly every visit.
I'm returning to the hotel for the 4th of July week with my family for vacation, and am anxious for them to experience the quality of service provided by this property.
July 1, 2016
Rated 5 out of 5 by Laks Friendly staff
We stayed in the hotel last week (May 26-May 31)
We checked in late around 12:30 am, and Patrick was very friendly and made the check in easy. Our previous stay in a westin was in New York, and we never felt so welcome before. So a big shout out to Patrick. He offered us an ocean front view room, on 34 th floor. The room was neat , and beds comfortable as advertised. The rain shower was a plus. As requested, the house keeping provided with extra tea bags.Loved everything in the hotel..from the rooms, decor, lobby. Since we were in Boston for the first time , and as a leisure trip, we could n't utilize the spa or the pool. Maybe next time. We left the hotel with pleasant memories.
June 3, 2016
Rated 1 out of 5 by Neal1234 Worst Stay Ever
I have been a faithful SPG member for years and stayed at properties all over the country and world. This stay at the Westin Copley was the worst stay I have ever had at any hotel in my life. We will start with the 4:30am fire alarm that continued to go off until 5:30am. Not ideal under any circumstances, but even more terrible when you are in town for a huge 9am meeting. Falling back to sleep at 6:30am for my 30 minutes of sleep I figured I could reset things with a nice hot shower. Not possible when there is only ice cold water available. I will never stay at the Westin Copley ever again and I am seriously reconsidering my brand loyalty after this experience. All this for an overly inflated rate as well.
May 31, 2016
Rated 4 out of 5 by Em2016 Small Improvents Needed
The hotel was very comfortable and the staff were excellent, attentive, and friendly.However, as a business traveler, access to interest and outlets could have been better available.
May 29, 2016