Rated 3.5 out of 5 by 137
reviewers.
Rated 5 out of 5 by Butch Customer Service is Outstanding
The front desk personnel were great, specifically Jessica, she was very helpful and made several recommendations on places to eat and sites to see while in Waltham.
May 10, 2013
Rated 3 out of 5 by Mac31 platinum is useless
status (platinum) not recognized by the staff again!
May 10, 2013
Rated 3 out of 5 by Mac31 why become a member
my platinum status was not recognized again.
May 10, 2013
Rated 4 out of 5 by TDA0417 My Nth stay at tehe Westin Waltham
Just want to give a shout out to Michael (the Night Manager) who has consistently handled my reservation needs with professionalism, courtesy and a solid recognition of customer loyalty.
This is the first (and typically ONLY) hotel I call when I need a room in the Boston area.
May 6, 2013
Rated 5 out of 5 by Erin11 Excellent!
This was my first stay at a Westin hotel and I can say with certainty that I will stay with your hotel chain anytime I travel. I was in town for a wedding and I arrived about an hour before check in and it wasn't a problem, I got my room right away. Jessica, at the front desk, was so pleasant and accommodating! The beds were absolutely wonderful, which is why I can't tell you how breakfast was!! Having the Sunday check out later (3pm) was a very nice surprise, it gave me some extra time in the hot tub by the pool. All in all it was a wonderful stay!!
April 28, 2013
Rated 3 out of 5 by jlkjsw Excellent staff; lousy room
Lovely staff. Room in need of significant attention. The mirror was cracked in the bathroom. The caulking and grouting of tile on sink was chipped. The window seal was broken so cold air was seeping into the room even though heat was on. Room overlooked eye-sore back of hotel, with an exceptional view of the mechanical components of heating.
Frayed towels.
This was supposed to be a "preferred" room. I shudder to think what a regular room would look like. Especially considering the fact that so many reservations were cancelled due to Marathon incident, this should not have been the room you assigned to guests unless at 100% capacity.
Excellent staff, especially bellhops!
April 22, 2013
Rated 3 out of 5 by Gouged Great except for extra charge
First, quite a nice hotel, and priced to match.
Second, they charge for everything, Internet ,phone, parking and they charged twice for this. I had two rooms and one car and the 15 dollar fee is on both bills. Tried to respond to the billing email and it bounced.
Overall feeling was they really wanted every dollar they could squeeze out of me. Breakfast prices amazingly high!
April 30, 2013
Rated 5 out of 5 by Reetz Best Beds--anywhere!
Everyone is friendly and helpful. But the best part is when you lay your head on the soft fluffy pillow and wrap up in the beautiful linens on the most comfortable bed you will ever sleep on! I miss the Westin when I am away!
April 30, 2013