Rated 5 out of 5 by David90210 First class service, comfort, convenience A+
The staff consistently went above and beyond to both make sure I was happy and exceed my expectations. But they were never intrusive. HIGHLY recommend this. The nicest hotel by far in the area.
May 30, 2015
Rated 5 out of 5 by NewCanaanHector Great Stay!
Except for the large number of kids making lots of noise, the hotel stay was great.
Sunday buffet is really good for brunch.
May 25, 2015
Rated 2 out of 5 by jet34 Hotel was disappointing
I stayed 2 weekends due to a business trip. The 1st booked by my friend, Sullivan, the 2nd booked by me.
1st stay. We requested a cot for a friend several days before our arrival and were assured there would be no problem. When we entered the room we could see it was too small. After a lengthy discussion with the front desk we were given another room, which we ended up not needing. When the cot arrived an absolutely wonderful gentleman informed us we had a pull out couch and asked if we wanted to use it and the cot would not crowd us. Breakfast - The hostess greeted us as if we were bothering her. (this was the better stay.)
2nd stay. Shower had hair on the shower walls. Again we were met by the same hostess at breakfast and her disposition was the same. when we asked for a bowl for cereal we were told the buffet was not ready yet. For $23 I would expect the buffet to be ready, the toaster required several attempts before the bread was toasted. I wanted to make sure the bill was charged to me and attempted to talk to the front desk person, who ignored me while she looked through some papers. When she addressed me and asked for the room # I gave it to her and she asked my name and when I told her she responded "then that's not your room #". She then found my name and admitted the room # was correct.
After the 1st stay I was disappointed but I do realize everyone has a bad day and the gentleman who helped with the bed was great. After the 2nd stay I will not make excuses. As a business person I am required to perform in an acceptable manner and I would expect the same from persons in a service industry. I have stayed at other Westin Hotels and was very satisfied.
May 18, 2015
Rated 2 out of 5 by SSstar Below par experience
In general I am a fine of spg hotels but my stay at the Westin Waltham was below par. I checked into a room that was not guest ready, staff was less responsive than expected and the menu at the bar had just one vegetarian option, which was concerning.
I paid a lot of money for my stay and the experience was not in line with that. I would stay here again if I had to but not otherwise.
May 12, 2015
Rated 5 out of 5 by afgarcua44 Great Experience
I completely forgot Starwood's experience, and due to my current project I was 'forced' to use the Westin in Waltham, remembering my fabulous experiences with Sheraton and Westin hotels.
The hotel is pretty nice, food amazing and great customer service .
Definitely I will be continuing using Starwood for my further stays.
April 27, 2015
Rated 5 out of 5 by carlos71 The hotel has great location
Overall everything was great. Found the sunday brunch a little pricy and the staff needs to be making sure the food is hot. It seems that the shaffing dishes didnt have sternos on. No body explain to us the price for the brunch when we were seated.
April 23, 2015
Rated 2 out of 5 by ra299 Not the best hotel around
- Uncomfortable bed linens
- Found the restroom dirty during multiple stays
- Horrible toilet flush pressure
- Slow internet
- Old and slow TVs
- Thin walls allow sounds through adjacent rooms
- Over expensive bar
- Average food
March 31, 2015
Rated 5 out of 5 by NewCanaanHector After the renovation
It was good to return to the Westin Waltham.
We were surprised by the new layout of the room. Sure the master switch is nowhere near usable when you're already in bed, but the layout makes the room more spacious.
Our room's door was over part of the open atrium and, even though it was a Sunday, someone decided to start mounting an event at 06:00 hrs. You would do well to prevent such level of noise from entering a room.
As always, staff was fantastic and the restaurant offered an excellent breakfast.
March 30, 2015