Rated 4 out of 5 by KC12345 This hotel is great for business meetings and conferences!
This is one of my two preferred hotels in Waltham, MA. I have been staying here almost every other week since May of this year. I particularly enjoyed the breakfast buffet it offered. The food was always presented nicely and always clean and fresh! However, with the ongoing renovation project, there's no more buffet. Hopefully, upon the completion of the renovation project, the hotel will bring back the greatly missed breakfast buffet! Thank you!
July 26, 2014
Rated 4 out of 5 by Fresca This hotel has great staff but also has flies
Rita at the Front desk was terrific. There was not enough staff at the desk when I checked in and she had to answer the phone and check me in but she handled the disruptions (at least 5 ) very professionally and was a terrific example of customer satisfaction.
On the other hand our meeting rooms and the lobby were infested with Fruit Flies - nasty!
July 25, 2014
Rated 4 out of 5 by Lee27 Remodeled furnishings great
I appreciated the new carpeting, wall covering, furniture, nice appointments.
July 24, 2014
Rated 1 out of 5 by CALO27 Did not meet my expectations for a Westin Hotel
I arrived at the Westin Waltham around 6 pm and checked into my room to find that the bathroom had numerous bugs in it - seemed to be some sort of fly. There were at least 10 that I could see from just a quick glance around. I went to the front desk and they said that happens if people leave the windows open. They relocated me to a second room. I always check the bedding / bed when I check into a room to make sure it is clean & pest free - when I pulled back sheets there was a LARGE fresh urine stain on the mattress and well as some other smaller stains. It literally looked like was never cleaned. When I went back down to the front desk the employee did seem somewhat concerned after I showed her the pictures from both rooms. She did also offer a 'free pizza from room service'. I did not ask to be relocated again as I did not feel like moving rooms again and wasting more of my evening on finding a room that clean. Since it was a double room - I slept in the 2nd bed. I was extremely disappointed in the quality of the rooms, they also seemed really dated. I know that they are completing a renovation project so hopefully this will improve the condition. As of now, this hotel is not up to Westin standards.
July 24, 2014
Rated 5 out of 5 by ll27 This hotel has exceptional front reception staff!
Every need was attended to in a courteous and most friendly manner. Even when leaving, a gentleman in a suit helped me load my vehicle. Probably the most impressed I have ever been with the customer service at this hotel. Please note that the "facilities" question above was rated average as the property was under construction - did not have a hot tub which would have been nice for the sore hockey players.
July 21, 2014
Rated 4 out of 5 by Maggie2991 Charging $15 Fee for Guest Parking
It was truly disappointing to charge a guest $15 for overnight parking per night. This hotel is located in a suburban area, not a city, and the $15 parking fee/night is truly unnecessary. Also, the elevator in the parking deck had a overpowering urine-like smell. If you are going to charge $15 for parking, at least clean the elevators.
July 7, 2014
Rated 2 out of 5 by DW28 The Longest Renovation in Hotel History
I stayed in this Westin in January in a pre-renovated room; a few of my primary criteria are the facilities: gym, restaurant, and of course the room. In January, the gym was moved to a banquet room while renovations were underway. The staff there told me the renovations would be completed by April or May latest.
Lo and behold, I come back in late June/early July thinking the renovations would be finished but in fact, the lobby entrance had been moved and this time the restaurant was in a banquet hall. I mean come on, enough is enough. Won't stay here again until I get reassurances the renovations are finished AND there is some communication proving it.
July 10, 2014
Rated 4 out of 5 by gdizzle Nice but...
Very comfortable room and convenient location on Rt. 128. It would have been nice to know the hotel was undergoing major renovations when the reservation was made.
July 13, 2014