Rated 5 out of 5 by TravellerB Starwood Excellence
I am a consultant and travel 100% so I stay in hotels every week. The staff at the Westin Waltham (Liz, Makenzie, Jade) is by far the best of any hotel I have stayed at. They are extremely courteous, friendly and thoughtful. I would highly recommend this hotel and would not stay anywhere else.
May 29, 2012
Rated 5 out of 5 by Tish182 The Staff made the event successful!
It was nice to see the staff every morning, afternoon and when we finished up at the end of every night. They made sure everything was running perfectly and if it was not it was immediately taken care of. First hotel to be there for us for the entire event. Thank You!
July 22, 2013
Rated 2 out of 5 by ORDInc This place is a dump.!
For a Westin, I am really surprised. Spendy, plus they charge for internet (three price options, really???), and $15 per day for parking. Rooms are dated, swiss cheese for wall insulation, loud, HVAC system and dirty! Save yourself and your company some money and stay someplace else
January 23, 2012
Rated 5 out of 5 by RovingReverend Discounted at Christmas
We stayed here during Christmas for three nights for $99. per night. My siblings and I stay here every year while visiting our parents in a retirement center. Highly recommend it especially over the holidays when it is about half price.
December 28, 2012
Rated 2 out of 5 by travelwell rooms not great
ok the only real problem was the sound of other guests in the adjacent rooms and in the corridors. There appears to be some sort of ventilation shaft or aircon system which links all the rooms as you could hear every word from the adjacent room very clearly. So I had to put up with their TV, baby screaming and general chit chat the whole time as they just have not sorted out the soundproofing. This also included almost every guest slamming doors, running along the corridors and chatting, the sound of which comes right into your room. It you are not that bothered by noise or have ear plugs with you then fine but this hotel feels like more of a 3-4 star hotel rather than a Westin hotel. I have stayed in many Westin’s around the world and have always found them to be amazing, this hotel not which is a shame. On the positive side the bar staff and evening dining was fantastic, food quality was first class and the bar staff were just right. I also have to compliment the front desk staff also. Really the only let down is the rooms which is quite a big issue.
January 15, 2012
Rated 1 out of 5 by Paul1 Poor service, bad food, over priced
Internet was worse than dial up. The food was very bad (overpriced burnt crab cakes) and the bar staff seemed more interested in talking to each other and clearing plates than actually serving customers. This hotel is a rip off.
November 14, 2011
Rated 4 out of 5 by RG364 Always a pleasure
I have spent quite a bit of time at this property and I have been very pleased with the level of service provided.
The valet crew
To name a few have been great. Keep it up guys, great job!
May 29, 2012
Rated 3 out of 5 by cubist14 Hotel needs some work
I arrived on a Monday night carrying 2 suitecases. There was no one at the front door to offer any assistance opening the door or helping. He was found at the front desk chatting with the receptionists. On Day 3 of 4 day stay, I had requested an extra set of towels and soap. Housekeeping arrived with only 2 bath towels (no hand or wash towels or soap.) Fire alarm went off at 1:30 in the morning. We stood in the lobby for 45 minutes. There was much confusion from the start.
January 28, 2014
Rated 5 out of 5 by wilson101 This hotel has great staff
Every person is always smiling and asking if they can assist. Every request is handled quickly and efficiently. They mean to please.
September 5, 2013
Rated 1 out of 5 by hondo3777 Needs massive refurb
We stayed at this hotel in July and it was wonderful. The room, the service could not be better. The room was vibrant, fresh and we could not wait to stay here again. So when we had to come to the Boston area again, we immediately booked at the Westin Waltham-Boston. Thus time was a 360 difference in accommodations. The service from some of the front desk people and all the valets was top notched, but now for the room. The first room we were given was dowdy, thread worn and smelled highly of cleaning supplies, but not in a clean, but an industrial way. We were given another room that was just as dowdy, thread worn with mold in the bathroom and paint peeling on the bathroom door. The bed linens were different on each bed and one beds mattress sagged in the middle to the point of being bowed. The flat screen and the remote struggled to work and there was no coffee, towels, soap or shampoo until we went chasing staff for it. Dirty dishes were in our hallway all afternoon until we informed the front desk staff. We were consistently told by hotel staff that a total refurbishment of the hotel is planned, I wish they told us of the situation when making our reservation, but we stayed here in July and two months should not have made a difference?
September 9, 2013
Rated 4 out of 5 by Tim1609 Convenient and good facilities
Very conveniently located off 128 and close to the pike, rt 3, and really not that far from 93 as well.
Rooms are in need of some updating and you rarely ever get an spg upgrade due to the fact that they are almost always sold out.
Lobby bar is a corporate hang out and although the food here has been pretty bad on a couple of occassions, it's nice to not have to leave once in a while. Staff is great throughout the property and the full service starbucks, not the limited version, is a nice treat.
All in all, if you are doing business in this corridor this is the place to stay.
Also, great place to hold meetings or a convention.
November 19, 2013
Rated 5 out of 5 by HEAVENLY12 BEST STAFF EVER
Such great help! Jeff, Kathy, Paul Svetlana, Jonathan, the man and woman working in the coffee shop, all girls at front desk, dnt know all their name, food and service manager (woman) and SURI is the sweetest. The maid, doesn't speak english, short, very pretty, beautiful smile. they all helpe me this weekend and are so kind and thoughtful and friendly, I am usually alone so it is nice for them to be so kind to me. Also Q, and I forget his name, he works days tall gentleman parks the cars, the tech support, working sat, so helpful and friendly, and another man who parks the cars as well, he was working Sunday I believe. I am bad with names I am sorry, basically all staff fri feb 15th at 11 til monday am WERE GREAT to me. My foot wldn't stop bleeding and they were great. And Jeff thanks for finding my belongings, I was in a rush to pick up my daughter. I would live at your hotel if I could,no lie, the Waltham staff deserves 10 stars in my book. Thank you always but especially this weekend. And Im sorry Im so picky about my food:( SORRY Paul, my bad I shld have said NOT TOASTED!) I hope when I move I can still afford to visit and having such relaxing stays.
February 19, 2013
Rated 5 out of 5 by ABB2014 The staff is always providing excellent service
Liz and all the staff do a tremendous job in welcoming not only myself but everyone in my team. Week in week out they are always there for any assistance whatsoever.
February 7, 2014
Rated 5 out of 5 by efr99 EXCELLENT STAFF
I was staying at the hotel for a job interview and Nancy and Ivonne went above and beyond to help me. Kudos to all.
January 19, 2013
Rated 3 out of 5 by thin2 hotel very clean
the hotel very clean not many stores around, though for shopping . No walking for exercise outside
November 1, 2012
Rated 5 out of 5 by Maria Maria
February 15, 2013
Rated 5 out of 5 by Rich1999 A Great SPG Experience......
For a nice tranquil stay outside of downtown Boston's hustle and bustle, you can not find a better hotel than this Westin. It is close to a great selection of cuisines on Moody St (downtown Waltham) - Microbrewery to Mexican to Mediterranean to BBQ to etc. Just ask the super friendly and knowledgeable checkin staff for the the hotel's list of recommendations to try and explore.
Business traveled to this hotel for quite a few years running now and it remained my primary hotel choice in the area. For a road warrior, I look for a nice workout facility and great restaurants near the hotel after a long day at work. I get both at this Westin property.
June 4, 2012
Rated 3 out of 5 by Toredragon76 A bit stuffy though not deserving
I have stayed at the Westin in Waltham a few times now and while I am a loyal SPG Platinum Member and a frequent Westin guest, this hotel simply lacks the warth I receive from other Westins and I am sorry to say, it is mostly related to the front desk staff you are "cold" make you feel less than welcome. The rooms are clean, but getting older. TV's need to updatd and so the cable. Takes several seconds for the channel to change and the chanels do not match the labels. It seems the hotel is resting on the brand name and not backing it up with service. Food was great as usual. Front staff need to be better trained on what is offered at the restaurant.
March 1, 2013
Rated 2 out of 5 by MarkyMark Could have been better...
I chose the Westin for my hotel block as I was getting married in Waltham. After the reception, we went back to the hotel bar, where a clearly intoxicated patron used a racial slur when referring to my friend and went on to insult my best man's father. The hotel did not handle the situation adequately, and although the staff tried to be attentive, the only reason the situation didn't escalate was because cooler heads prevailed... not to mention my party included a few local bouncers and gym rats. Everyone has a bout with poor judgement, but although I can't blame the hotel for its clientele, I can certainly expect a professional and prompt reaction.
May 8, 2012
Rated 1 out of 5 by alangggggggg very disappointed
i have stayed in westins for years. worst i have seen, may prevent me from going back. i had 2 rooms sat nite.
rooms ac/heat was terrible. as each cycle hit, there would be a loud noise, waking us up.
charge for valet. no valet, they had to call. no pool. charge for internet. nothing offered even though they had my starwood #. just 2 bath towels in each room. no extra shampoo or conditioner. charge for breakfast.
i think I'm done with Westin.
January 20, 2014
Rated 2 out of 5 by Ralph Less than what you would expect from a Westin
My wife and I have stayed at the Westin Waltham before and had a below average experience. We come to the Boston area frequently and reluctantly chose to give it another chance. For the price of a Westin I would say the rooms are average or below average at best. The bathroom in our room had a huge crack in the sink, it wasnt leaking but isnt how I am used to a Westin presenting itself. Another thing that I find insulting as a customer is that this hotel is actually in Waltham not Boston and they have a dedicated parking garage that they charge $15 a night to self park. Parking in Waltham is not a premium and this seems to me an unecessary and exorbitant charge.
June 10, 2013
Rated 2 out of 5 by Janey302 Suggestions for Quiet Halls
I'm not sure you want me to write a review. I did not sleep the night of May 31st (my husband did as he is hearing impaired). All night there were people talking loudly in the hall ways - we were on the 4th floor. Doors shut loudly, some running and yelling in hall way. I believe there may have been a wedding and the after parties were in different rooms.
You might want to consider putting a sign as you get off the elevators on each floor - something that says speak softly between the hours of 11:00 pm and 6:00 am as voices carry and we want our guests to be able to sleep.
OR consider putting people who are attending the same event on the same floor.
June 2, 2013
Rated 2 out of 5 by Muse11 Don't Plan to Sleep at this Hotel
I have stayed in this hotel previously & had a good experience, but this stay was horrible. The check-in staff was rude, they put me in a room on the 3rd floor next to the elevator when my profile states a quiet room on a high floor away from elevators. At check in they told me they were upgrading the rooms (which I approve) but would not start until 9am, and by 6am every morning I was woken by construction... horrible stay!
January 17, 2014
Rated 5 out of 5 by Shamrock Wonderful service.
I had to be in Waltham for business 18-19 Apr 2013. This was of course when there was a lot going on in Boston - the Marathon had occured that Monday, with the bomber keeping everyone on their toes. When Waltham and Watertown were the first to be under a Shelter-In-Place order early in the morning that Friday, the staff went above and beyond to make us feel comfortable, and help us in any possible way. I frequently come to Boston for work, but the service this week made it so much easier for me to deal with what was going on, and the staff should be commended for making a very difficult situation more comfortable...
May 22, 2013
Rated 3 out of 5 by jlkjsw Excellent staff; lousy room
Lovely staff. Room in need of significant attention. The mirror was cracked in the bathroom. The caulking and grouting of tile on sink was chipped. The window seal was broken so cold air was seeping into the room even though heat was on. Room overlooked eye-sore back of hotel, with an exceptional view of the mechanical components of heating.
This was supposed to be a "preferred" room. I shudder to think what a regular room would look like. Especially considering the fact that so many reservations were cancelled due to Marathon incident, this should not have been the room you assigned to guests unless at 100% capacity.
Excellent staff, especially bellhops!
April 22, 2013
Rated 5 out of 5 by Arth Excellent management
I have been at the hotel several times during my stay in Boston and I would not satay anywhere else. The location, the inviting and beautiful spacious naturally well lit lobby and dining area are most inviting. At my last check out I had left my wallet at in the room. Called back after I arrived in NY. The front desk and the room service management were most courteous in responding and locating my wallet. Saved me obviously a potentially stressful situation. I am highly appreciative.
November 28, 2011
Rated 3 out of 5 by Brian27 No love for Platinum here
The Westin Waltham is a nice hotel. It is the quality you would expect from the Westin brand. However, there staff does not seem to have the same level of "welcome" for their Platinum members like most other Starwoods properties do.
I have been a Gold/Platinum Starwoods member for the past 5 years. My last stay was at this Westin hotel in Waltham. It was also my first stay at ANY Starwoods property where I was not welcomed as a Gold/Platinum member! Not once did the front desk acknowledge my member level. Not as a welcome, not as an upgrade, not in my room selection, not at anytime! I couldn't believe it!
February 11, 2013
Rated 4 out of 5 by Guest315 Hotel
New rooms look nice. They have good extremities and fixtures. Would like a larger TV with media connections (i.e. USB, HDMI, serial ports, etc.). The couch by the window make it challenging to open the window. Service is consistent and always good.
January 17, 2014
Rated 3 out of 5 by Hendog Overall
Hotel rates varied depending on the day that you call. My friend got a cheaper rate than I did. Front desk staff very ditzy regarding reservations, check in etc. Also, I didn't get a print out of my bill. Usually hotels put in under your door .I had to wait for it to be printed.
Bed was comfortable. Carpet was very shabby and dirty.
Room service food was fair/medium as to taste and rather pricey. Breakfast buffet was expensive but good. You need to put a tip jar or bowl near the man cooking the special order items.
December 7, 2013
Rated 5 out of 5 by HEAVENLY12 *****STAFF******
The staff is the frosting on the cake at this great hotel. So accomodating and friendly. They make me feel at home and always meet my needs and go above and beyond. Paul, Jeff, Serina, Svetlana, Nancy, Kathy, At and Q. And countless friendly faces who I see regularly but do not know their names, my apologies. I appreciate you all very much. Of course the beds our exactly that, heavenly. I am a simple eater, so the food is a challenge for me and them. I always have to change the bread or something but they jump through hoops for me and I greatly appreciate it, for my daughter as well.
March 5, 2013